We have a strange issue in which a technician (whose account was deleted from Service Desk and AD account moved to a non-syncing OU) is still getting tickets assigned to them.

I tried to add them back but the USER_ID is now different than what it was.

This makes sense, but I need to know if anyone has seen this issue before or has a thought on how to resolve.

My theory is that the old USER_ID is still in a SQL table somewhere as as valid technician to send tickets.

The log viewer shows the following when I make a change to the excluded techs, for example:

Excluded Techs IDs:"301,302,303,304,305,306,307,308,309,311,28206,28233,33605"

His old UserID is 19504

If we can edit a table someplace to remove that ID or even fake the system to thinking Excluded Tech IDs can contain 19504 that'd work too.

Anyways, thanks for any suggestions.