[ESM] can not submit a Request via api for special instance in ESM
hi how can I create an incident from PRTG monitoring system and sent it to special instance? which parameters needed? Im trying to integrate PRTG Into Sdp for notifications My SDP version: 11125
Error connection to Exchage server
We are truing to configure cloud version to work with our Exchange server, but we get error Failure:Email settings saved. But error occurred while trying to check connection with mail server - Problem connecting to mailbox:[connect timed out] We tried
Can add Additional/Custom fields only to technicians layout of incident and service template
I have created some Additional fields for Incident templates. When I open an existing Incident template, I can add these Custom fields only to the Tchnicians layout of the template, but not to the Requesters layout. The sam situation is with Additional
How to access all the requests in service desk plus using REST API??
I want to access the list of requests in the service desk programmatically via REST APIs. I am aware that from the service desk plus UI, I can access all the requests. With regard to REST API, I am able to access only 1 particular request with the help of the request id. But, i don't want a single request,I want to access the whole set of requests. Does anyone know how to do this??
Add new section in asset module
hi! Is it possible to add new Section in asset module - like on attached screenshot?
Portal rebranding theme
Hello, In current version (6009), the portal rebranding > theme does not apply to all users, only to admin account. We need to apply a specific color to end users, is there a way to force this, so all users see the same color? Thanks!
unable to install Windows 10 H2 feature pack
Hi, We are trying to nstall the Windows 10 H2 feature pack on our Windows 10 machines with patch managment. Did download the Win10_20H2_v2_Dutch_x64.iso file and put it in the patch store and then try to install it on one of the Windows 10 PC that shows
December 2020 Patch Tuesday Updates
Hello Everyone, Below is the breakdown of updates released this Patch Tuesday. New Security Bulletins : 2020-12 Security Only Quality Update for Windows Server 2008 Systems (KB4592504) (ESU) 2020-12 Security Only Quality Update for Windows 7 and Windows
December 2020 Patch Tuesday updates
Hello Everyone, Below is the breakdown of updates released this Patch Tuesday. New Security Bulletins : 2020-12 Security Only Quality Update for Windows Server 2008 Systems (KB4592504) (ESU) 2020-12 Security Only Quality Update for Windows 7 and Windows
December 2020 Patch Tuesday Updates
Hello Everyone, Below is the breakdown of updates released this Patch Tuesday. New Security Bulletins : 2020-12 Security Only Quality Update for Windows Server 2008 Systems (KB4592504) (ESU) 2020-12 Security Only Quality Update for Windows 7 and Windows
Security vulnerabilities fixed in Microsoft Edge for Chromium
Hello everyone, Microsoft Edge for Chromium has been updated to version 87.0.664.57. This update fixes some high severity security vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-16037 Use after free
Security vulnerabilities fixed in Microsoft Edge for Chromium
Hello everyone, Microsoft Edge for Chromium has been updated to version 87.0.664.57. This update fixes some high severity security vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-16037 Use after free
Security vulnerabilities fixed in Microsoft Edge for Chromium
Hello everyone, Microsoft Edge for Chromium has been updated to version 87.0.664.57. This update fixes some high severity security vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-16037 Use after free
Translate for Additional Fields
Hi, How can I translate my Additional Fields in Incidents\Service Templates ? In "Admin - General - Translates" not working for Additional Fields.
[Term of the Day]: WHOIS Service
Term of the Day “WHOIS Service” Definition — What is WHOIS Service? WHOIS service is primarily used to identify and search for a specific domain name. WHOIS also supports searching IP addresses and hosts. It is one of the oldest tools pertaining
MDM - Server migration devices not enrolling new server
We just moved our ManageEngine MDM from Server 2008 R2 to server 2019. I was able to back up and restore the database to the new server and it sees all the devices. We are managing around 100 iPads on the server. When in Inventory and Scan devices they
Non-IT asset treated as It asset and takes license
We are importing mobile phones trough the API so we dont need to import it manually. So the mobiles are handled in a excel spreedsheet and are converted to a cvs file that the integration engine reads and then populate the CMDB into a CI-type that are
REST API - Get all open requests
Hi, I can run this URL: http://supportserver02.domain.int/sdpapi/request/?OPERATION_NAME=GET_REQUESTS&TECHNICIAN_KEY=A60CD57B-BF08-48D9-ACFC-A9F110909938&INPUT_DATA=<Operation><Details><parameter><name>status</name><value>Open</value></parameter><parameter><name>from</name><value>0</value></parameter><parameter><name>limit</name><value>25</value></parameter><parameter><name>filterby</name><value>Unassigned_Requests</value></parameter></Details></Operation> But it gives me all request - no matter
Detecting the Windows domain controller vulnerability? (CVE-2020-1472)
Microsoft has created new event ID's to help identify devices that use the vulnerable connection. Can this be added or an alert created for it? Source: https://support.microsoft.com/en-us/help/4557222/how-to-manage-the-changes-in-netlogon-secure-channel-connections-assoc. Can this be added into ADAudit? Specifically, this part: Deploy the August 11th updates to all applicable domain controllers (DCs) in the forest, including read-only domain controllers (RODCs). After deploying this update patched
Change Analytics Plus Integration configuration without remove workspace
Hi, I want to change Analytics Plus sever from test server to production server, but I had to remove old workspace on test server. I created chart and dashboard on test server and want to see it and create again on production server. Do you have any solution
MFA crash on Windows 2012 R2 endpoint (Domain controler)
Hi, We setup ADSSP in an test envrionment to see if it's fits our needs. We successfully be able to setup MFA on some endpoint (Windows 2019). One of our test server is the DC (the only one) of the test domain with Windows 2012 R2 installed. When we
ChangeRequester Name will set automatically
ChangeRequester Name will set automatically when a New Change raised. Note that all of users already imported and Synched from AD. How we can i do that? Build is 11131.
Connection Error
Get this error in the logs. Scheduled report export via PDF. Any suggestions? Thanks! Connection is requested : Generate report.| [15:33:24:378]|[11-25-2020]|[net.sf.jasperreports.engine.fonts.FontUtil]|[WARNING]|[85]: Font 'Roboto,Arial,Helvetica,sans-serif'
Configuration has not been replicated to the Distribution Server. Verify the Replication Policy
The Install configuration was created already for more than 8 hours and I know my replication is set 24/7. But this error keeps on giving me headache. I reboot already the target device, verified the services are running on the DS and its configuration,
Purchase Order Module Does Not Support Decimal Quantities
If you enter a decimal value such as .5 in the quantity field in a PO, it will produce an error when you try and receive the item. Labor is good example of where we need to be able use decimals such .25, .5, and .75 for hours billed by vendors. There
Auto assigning tickets based on To address
Hello, We have an email address for support however we want a secondary email help to automaticlaly assign tickets to a select technician based on when the email comes in to the help address. My Setup: Email added to incoming and alias on main email account
Change Management || Schedule Start
HI, Is there any option/way to use that i can set a rule that will not allow a Technician Set the "Schedule Start" date and time in the same day or 12 Hours before the activity time for a Normal Change Request. Thanks Mostafiz
[Term of the Day]: Data Lake
Term of the Day "Data Lake" Definition — What is Data Lake? A data lake is a centralized storage repository that lets you store all your structured data like tables from RDBMSs, semi-structured like CSV files, XML files, logs, JSON, etc., and unstructured
Requester is a Department Approval
I hope you are in Health and Safe, My Scenario is as follow: in my company, two roles created as "Head of Department" and "Approver". All of my department approvers are VIP Users. The application approval process in my organization consists of
How to costomize the request list?
Hello guys, how can i customize the request list which is shown below. I couldn't find this page where it is located exactly. I need to change the colors but when i look at the details i see the style code is added in the table not the css file. Many
How can I edit the Requester template?
Hello, I noticed that when I am editing the Technician template, I am able to add any available fields and I also have the ability to make a new field. However, when I am under the requester template, I am unable to add fields. I am only able to add sections.
Project worklogs aren't billed (no Total Cost)
hi! I mentioned that there is no Total Cost in Project Worklogs. Is there any way to enable it as for Request Worklogs?
ADSSP Geolocation based conditional access ( CA ) not workin
Hi We are on the latest version of ADSSP 6012 and configured GeoLocation CA with trusted countries When jumping on a VPN with different IP, the authentication and access to ADSSP still works as normal Is that a bug or need additional configuration on
Asterisk support
Hi! In SDP MSP roadmap I see a plan for "Asterisk Latest version support." Is there ane news about this feature implementation?
SDP to SDP MSP
Goal: I am using ServiceDesk Plus Free. I want to use ServiceDesk Plus MSP Free. Question: Can I backup SDP Free, uninstall it on the server, installed SDP MSP Free on the same server, then restore the ServiceDesk Plus Free backup in ServiceDesk Plus
[Term of the Day]: On-Line Analytical Processing
Term of the Day “On-Line Analytical Processing” Definition — What is OLAP? OLAP is an acronym for On-Line Analytical Processing, it is a powerful technology behind many Business Intelligence (BI) applications such as business process management,
Remote controll - conenction problem
Hi there, i would like to ask if you have an experience with problem like this : I stopped be able to connect to all computers and when open new web browser windows i'm getting this error. Im prety sure that this port is opened and telnet is working
Server migration devices not enrolling new server
We just moved our ManageEngine MDM from Server 2008 R2 to server 2019. I was able to back up and restore the database to the new server and it sees all the devices. We are managing around 100 iPads on the server. When in Inventory and Scan devices they
MDM: IOS Updates crashes iPad's/iPhone's for multiple versions
Subject : MDM: IOS Updates crashes iPad's/iPhone's for multiple versions Desktop Central Version - 10.0.582 We have iPads and iPhones on version ranging from IOS 12.x - 14.x that are managed via MDM that lock up (Crash/Brick) when the OTA (Over the Air)
Change levels
With the introduction of change levels, it seems each level is limited to 10 participants question Can the change level requirement be removed so that its the same as previous, if not can the limit of 10 participants be increased or removed We have no
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