IT analytics in 90 seconds: Track resolution age tier in ServiceNow
Are you still relying on incident resolution averages? Watch this video to see how incident age tiers in Analytics Plus for ServiceNow can give you a better sense of resolution times.
If you're not already using Analytics Plus for ServiceNow, download your free 15-day trial today.
Note: This is applicable only to the app version of Analytics Plus.
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Cherubina H
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