[SDF - 66538]How to include mail_Im_responding_to_timestamp in a request reply?

If I reply to a mail in a conversation under a request, my template for the reply doesn't include the timestamp of the mail I am responding to.

I would like the timestamp to be included. Is that possible?

Example:

In a request I have a conversation going with servicedesk@company.com.about a problem they are to correct.

They have sent an email to the request on 2019-02-22 12:30 with the message "Will be fixed shortly. Just hold on!".

Now, over a week later, they still haven't solved the problem and I need to remind them and ask for a status.

In the request-conversation I press Reply and the reply-template throws this up:

----

--- --- ---

Category : Printers

Description :

Hej Andreas. [and the complete text of the conversation]

----

What I want is something like:

---

--- --- ---

Category : Printers

Description :

From: servicedesk@company.com

Sent: 2019-02-22 12:30

Hej Andreas. [and the complete text of the conversation]

----

I have checked under notification rules for "Replying to a request" and the template looks like this:

---

$EmailSignature

--- --- ---

Category : $Category

Description : $Description

---

Now, $EmailSignature doesn't seem to do anything, just prints blank. So that I think I can remove. But how do I get the From and Sent fields I ask of? (or something equivalent).

(Maybe I'm not even looking at the correct template? The please advise where I should edit to get this function going)

Also, see screenshot for a visual explanation of what I want.

Thanks in advance!

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