[Webinar] Back to work: Re-strategizing your network monitoring practices
With restrictions being lifted, companies are focusing on calling only the employees who really need to work from office while the rest of them are remote. This has led to an imbalance in IT infrastructure once again. Apart from employee safety, factors like VPN and configuration management, network security, etc. need to be taken into consideration. Join this webinar to learn how a streamlined network management strategy
[Webinar] Back to work: Re-strategizing your network monitoring practices
With restrictions being lifted, companies are focusing on calling only the employees who really need to work from office while the rest of them are remote. This has led to an imbalance in IT infrastructure once again. Apart from employee safety, factors like VPN and configuration management, network security, etc. need to be taken into consideration. Join this webinar to learn how a streamlined network management strategy will
[Webinar] Back to work: Re-strategizing your network monitoring practices
With restrictions being lifted, companies are focusing on calling only the employees who really need to work from office while the rest of them are remote. This has led to an imbalance in IT infrastructure once again. Apart from employee safety, factors like VPN and configuration management, network security, etc. need to be taken into consideration. Join this webinar to learn how a streamlined network management strategy
[Webinar] Back to work: Re-strategizing your network monitoring practices
With restrictions being lifted, companies are focusing on calling only the employees who really need to work from office while the rest of them are remote. This has led to an imbalance in IT infrastructure once again. Apart from employee safety, factors like VPN and configuration management, network security, etc. need to be taken into consideration. Join this webinar to learn how a streamlined network management strategy will help deliver optimal business performance even during these uncertain
AD Sync - Remove disabled or deleted users
You can use AD sync to import users/requestors into SDP. What happens when users leave the organization and their AD accounts are deleted or move to an unsynced OU. I tested this and that user never got removed from SDP. Is there anyway to automate removing users from SDP? Will that also delete any history of requests they have made?
How to Remove SSL Cert from UEMS/DC
I have a new installation UEMS Server (Desktop Central) for Vulnerability Manager Plus. I botched up the SSL certificate. Is there a way to just "remove" the SSL certificate and set the UEMS server back to its original, self-signed certificate? I do not see such an option. Thanks very much in advance, Charlie Savage Atkinson-Baker Inc
E-Mail Replies to Ticket E-Mail Notifications Does Not Work
Hi, For awhile now our requestors have been unable to reply to tickets by replying to the ticket notification e-mails and I'm unsure why this doesn't work. The notification e-mails have the Request ID in the subject line, so I'm unsure of why this stopped working. Is there any way to fix this?
Email Command not working
I'm having problems getting the email command setup working properly. Everything appears to be configured correctly but when it receives my test emails, it simply opens a normal ticket. The Enable E-mail Commands box is checked and all the settings are
[Term of the Day]: Data Definition Language (DDL)
Term of the Day "Data Definition Language" Definition — What is Data Definition Language (DDL)? Structured Query Language (SQL), as we all know is the database language by the use of which we can perform certain operations on the existing database and we can also use this language to create a database. SQL uses certain commands like Create, Drop, Insert etc. to carry out the required tasks. The DDL or Data Definition Language is used to define the structure of data containers and objects within
Associating sites against requesters
Hello, Previously our helpdesk was configured to not use sites, however this is a huge security flaw where requesters who login to the helpdesk can see all requests not associated to them. I've now introduced sites but want to ensure all requests coming in to certain requester accounts are associated to sites, what is the process for this? I also need to manually update near 25,000 requests to counter act these changes. Thanks, Luke
Report for # of Tickets +30 min before assignment
Hi, We would like a report to see how many tickets stay unassigned for more than 1/2 hour. We want to make sure the dispatcher is assigning tickets in a timely manner. Thanks, James
New SDP Cloud UI Launch Date
Hello, I was wondering what date will be the official launch date of the new ServiceDesk Plus Cloud UI? If there hasn't been an official date determined, is there a general timeframe or month that its expected to be released? Thank you. Sincerely, Neil
[Tips & Tricks] Quick links in request details page
Hello users, A customer came up with a requirement to have quick links in the request details page that changes dynamically based on the value present in a custom field. Scenario: Users in his environment use laptops of various manufacturers. He has configured an incident template exclusively for laptop issues and the template has a custom field that has a list of all those laptop manufacturers. So that when users submit a request using this template for laptop issues, they would choose the respective
Python script: Can't find a default Python
Hello, I have installed Python 3.6 on my Windows server that is hosting ServiceDesk. I have added python to the path as seen in the next pictures: When I try to execute a python script with a custom trigger called TEST the following message is shown: Action Executed is :TEST Message: Can't find a default Python. Any help would be appreciated. Thanks,
Problem to start servicedesk service after upgrade 11000 to 11100
Hi, i just did the upgrade from 11000 to 11100, i tried to start the service after the upgrade but it doesn't start, i execute the run.bat and it works, but when i close the cmd, the application stops, i reinstall the services with sd_service.bat -r and sd_service.bat -i, and doesn't works, can you help me please? This is the wrapper log. thanks
VoIP
Thanks for the good article [Term of the Day]: VoIP https://pitstop.manageengine.com/portal/en/community/topic/term-of-the-day-voip Recommended software in that article is useful for general users and public. Organizations use PBXs such as FreePBX, Asterisk, 3CX, Elastix, Issabel, or Unified communications such as CUCM, Webex, Skype for Business, and Adobe Connect. Does ManageEngine ServiceDesk Plus have plans to support VoIP or at least two or three of these applications? Given many requests for
[Tips & Tricks] Approvals Made Easy With ServiceDesk Plus
One of the most difficult day to day tasks in an organization is achieving a proper approval workflow, which was mostly orchestrated through papers and manual signatures were attested and those records would be maintained then after in large storage rooms. Later these records were maintained in a.XLS sheets by making use of a 3 rd party vendor application. Now, what is the problem with this, can't this be followed in the long run. The answer is quite ambiguous at the moment !! But At the end of
[Term of the Day]:WorkForce Optimization
Term of the Day “Workforce Optimization” Definition — What is WFO? Workforce Optimization or (WFO) is a revolutionary business strategy that focuses on maximum customer satisfaction and benefits with minimal operational costs. Workforce optimization also helps you automate essential processes, maintain data visibility, comply with legal ordinances, and solve business problems related to your staff. Workforce optimization manages the performance of staff to understand the impact on both operational
Check for newly added workstations
Hello. In the "Admin" section the "Discovery" -> "Audit Settings section", there is a "Check for newly added workstations" setting. How we can configure the search for newly added stations at the certain time? Is it possible? Or it uses settings that was given in section "Enable Scheduled Scan" -> "Time"?
dcpatchscan.exe APPCRASH Event ID 1000
New to the product. Added a new domain and manually installed the agents to 13 servers. Of those, 6 are failing patch scans. Faulting application name: dcpatchscan.exe, version: 0.0.0.0, time stamp: 0x5ed5792d Faulting module name: MisconfigEngine.dll, version: 0.0.0.0, time stamp: 0x5f227505 Exception code: 0xc0000005 Fault offset: 0x0005e3b0 Faulting process id: 0x774 Faulting application start time: 0x01d66bf75a8e95e1 Faulting application path: C:\Program Files (x86)\DesktopCentral_Agent\bin\dcpatchscan.exe
iCloud Vulnerabilities and Patches Not Lining Up?
I am seeing vulnerabilities listed when iCloud v7.x (Installer EXE) is installed. This is correct, as it is an outdated version. I install the patch and that one goes away. However, all along there is also items listed for the version 10.x (Microsoft Store) version of iCloud, which is not installed on the computers. Patching the 7.x to current only removes the 7.x vulnerability listed. Has anyone else encountered this between the two different install sources?
Mail Commands not working
Hello! I'm having trouble configuring Mail Commands. I have set up my Mail Commands according to this configuration: I do have a technician configured with the sender e-mail, and I wanted that any e-mail matching the above specifications would create one incident. So I sent the following mail: I do have the categorization set up properly: But the incident was created without the information I provided (requester, category, subcategory, item, level, mode, priority, etc): Is there anything wrong with
Launching Vulnerability Manager Plus: Hunt down security loopholes with 100% precision
Amp up your endpoint security game with Manage Engine's all-new Vulnerability Manager Plus. Pinpoint, prioritize, and eliminate vulnerabilities with ease. With Vulnerability Manager Plus' 360-degree visibility, you can eliminate blind spots, uncover exposed areas of your network, and seal security loopholes before they lead to a breach. Vulnerability Manager Plus delivers the threat intelligence necessary to predict real risks from a plethora of vulnerabilities, and acts as a strategic partner
Difference between Desktop Central and Vulnerability Manager Plus
Hello, what is the difference between Desktop Central and the Vulnerability Manager Plus? Has Desktop Central the same feature/function as the Vulnerability Manager Plus? Thanks and Regards Florian
Update failed - PostgresSQL doesn't start
We are currently trying to update ManageEngine from 11100 to 11121 but are receiving the error “Trying to start PostgreSQL server failed”. This also occurs when running the startDB.bat individually. We are running the Community version. Screenshots:
ADSelfService Plus 6009 Release
Hello everyone, We are glad to announce the release of build 6009 with the following enhancements and issue fixes: Enhancements: New customization options available to help you rebrand the ADSelfService portal to best suit your requirements.With these
How to integrate with SMS service provider by SOAP
Hi, We used SMS Service Provider that provide SOAP web service. What should I do? Do you have any solution to integrate with ADSelfService? Build No: 6.0.02 DB: MS SQL Thanks for helping
AI chat bot feature
Is there an AI chat bot feature available in Service Desk plus on premise?
[Term of the Day]: Global Variables
Term of the Day "Global Variables" Definition — What are Global Variables? Global variables are also called a global state or global environment, is a programming language construct, a variable type that is declared outside any function and is accessible to all functions throughout the program. This means that they can be changed by any function at any point and may affect the program as a whole. In layman's terms, if variables were humans, Global variables have passports with the visa to go
[Tips & Tricks] Password protected file attachment
Password-protected file attachment is a new enhancement released with 11128 builds of ServiceDesk Plus. No matter how big or small your business may be, there are critical documents that need to be secured, not many organizations manage their business
[What's Cooking] Upcoming new features and enhancements
Dear Users, We are happy to inform you all that the following features are queued for release with one of the upcoming service packs. Multi-Level CAB Approval Add multiple approvals to any change stage. Apart from the CAB approval, you can add up to 10 approval https://pitstop.manageengine.com/portal/en/community/topic/whats-cooking-multi-level-cab-approval-for-changes Disable Concurrent Login You can now disable concurrent user login from different IP addresses. Can be configured from Admin > General
SysAdmin Day 2020
A very special date is just around the corner again: Friday, July 31, 2020 - the SysAdmin Day 2020! This day gives us the perfect opportunity to thank and honor the System and IT administrators around the world for all the times they’ve come to rescue to keep the business infrastructure up & running 24/7. ManageEngine loves you all so much! Celebrate this day with ManageEngine and express your gratitude to the Warriors of the IT and walk away with exciting prizes. Visit: http://mnge.it/sysadmnday
Distribution Server - replication cycle finished with some failures
Hello, We have installed the 10.0.479 version of Desktop Central and this week we will update to 10.0.484. The issue is that we have "some failures" at the DS replication remarks. We have 8 Remote Offices, where 3 of them are good and we have at the "Remarks" field, the following message "Replication cycle finished successfully", but for the other 6 of them, we have another message "Replication cycle finished with some failures". We try to understand what means this remark "Replication cycle finished
ServiceDesk Plus 11128 Released
Dear Users, SDP 11128 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Enhancements : Frame Upgrade Information Tomcat upgraded to 9 jQuery upgraded to 3.4.1 Multi Level CAB Approval Add multiple approvals to any change stage. Apart from the CAB approval, you can add up to 10 approval Problem Support Group Support groups can be assigned to work on problems and group-based permissions can be configured for problems. Reports
Request filter
Hello, I'm looking for a way to separate new assigned and responded requests with a filter but I can't find any option to do that . Your Version: 10.5 Build 10510 Database: postgres KR Daniel
How to move a sub folder back so it is listed as a main folder (not sub)
I have a folder that was moved under another folder. This sub folder contains many reports, I no longer want it listed as a sub folder. How do I move the folder and it's reports back. I do not see any option for this.
Login form
I translated all text and Russian is everywhere. but only the login form is still English! Why?
Exclude usb device
Hi, We have set up policy to disable the USB devices on all of 500 PCs and it is working. Now we would like to exclude a usb drive for a user. We know that we can add the usb id to exclude tab of our current policy but this would mean that we have to run the policy again for all of the 500 PC's and each time we want to add more usb ID's we have to re-run the policy. is there other way to do this witout the need of running the policy again? Thanks
Service Account Discovery
Hi Team, Question : Does PMP discover Service Account which is not used by any service on a resource ? We have couple of Service accounts which are not used by services or scheduled task, but they are created as it is associated with some application.
Automatically assigning technician to tasks
Hi there, Is there any way we can automatically assign a technician to all pre-defined task within a template once the incident request has been assigned? (ie if request has been assigned to technician, all underlying tasks automatically assigned to them)?
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