How do I change the syslog information in Password Manager Pro?
I currently have it configured to send logs to ip 192.168.1.2 via TCP as AUTHPRIV. I need to change the host to 192.168.2.2, but when I do this, and click save, nothing actually gets saved and the logs continue to be sent to 192.168.1.2. the system is
Error While starting PMP. Ref ticket#6303063
Am getting below error message when starting the PMP application. Need assistance on that. [11:36:18:379]|[12-03-2020]|[com.adventnet.mfw.ServerFailureException]|[INFO]|[17]: Error Msg : [AaaAuthorizedRole] Batch entry 0 INSERT INTO AaaAuthorizedRole
OpManager & Telegram/Viber
Hi ALL! Dear OpManager Team, what about sent/push notifications from OpManager to Telegram/Viber ?? Just add it to your roadmap!
Adding a field or option in the print preview section of the purchase request
Hi, I have a idea to suggestion. Adding a field or option in the print preview section of the purchase request to specify who approved your purchase and on what date.
Windows Defender Update - Windows 10 20H2
Since upgrading Clients to Windows 10 20H2, deployments of Windows Defender Definition Updates fail. The patch does not fit to the selected client. German error message: "Diese Version eignet sich nicht für dieses Ziel" Client: Windows 10 Pro Build
Push Notifications or suggestions for distributing corporate alerts?
I'm looking for a way to do something similar to an Emergency Alert to inform our employees of active COVID cases. Any ideas?
Bulk Editing - Mark FCR
Is there a way to mark FCR in bulk? It recently came to our attention that the template we use to close a daily report does not mark this option. We need to go back and edit ~500 tickets (all with the same subject line) and it would be nice to not have
[Term of the Day]: ERP
Term of the Day "Enterprise Resource Planning" Definition — What is ERP? ERP, the acronym of Enterprise Resource Planning, is a set of business software tools that integrate your core operational processes into a single system. It helps to standardize,
Software Installed Report in the last 24 hours
Is it possible to schedule a report of software changes or installs that happened in the last 24 hours (the recently installed software for 5 days is too long) and have these emailed every day in Desktop Central? We want to use this for part of our Change Management or is there a better way to report on changes made to our systems?
[Community Digest] ServiceDesk Plus - November 2020
Here's the roundup summary for the month of November 2020! Version and Build releases: We had 2 build releases · 11131 (Released on 03rd November 2020) · 11132 (Released on 04th November 2020) Check our ReadME article for more details. Product highlights:
Security vulnerabilities fixed in Chrome with the stable channel 87.0.4280.88 update
Hello everyone,Google has updated the stable channel for Chrome to 87.0.4280.88 for Windows, Mac and Linux. This update fixes some high severity security vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-16037
Security vulnerabilities fixed in Chrome with the stable channel 87.0.4280.88 update
Hello everyone, Google has updated the stable channel for Chrome to 87.0.4280.88 for Windows, Mac and Linux. This update fixes some high severity security vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-16037
Security vulnerabilities fixed in Chrome with the stable channel 87.0.4280.88 update
Hello everyone, Google has updated the stable channel for Chrome to 87.0.4280.88 for Windows, Mac and Linux. This update fixes some high severity security vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-16037
Get reADy for 2021 - Step into the new year with an organized and updated AD
2020 has been very challenging and unpredictable for all of us, and we are all looking out for a fresh start in 2021. Having reached the pointy end of 2020, there is no better time than now to declutter your IAM systems. In this series we focus on a simple
installing Patchs
Hi Is it possible to install Windows 10 updates from WAN on the laptops that have remote agents? beacuse of the Covid-19 many of the users are working from home for sometimes now and thier laptops need to be updated. Before the Covid-19 laptops get thier
How to get S.M.A.R.T. status?
Is there any way to get S.M.A.R.T. status for hard disks out of Desktop Central? i'm stumped!
Reboot option missing on Patch Management
In DC Patch Management there used to be an option to reboot a PC from the execution status screen after patching if it needed it. That option seems to no longer exist and you have to go back to the tools menu and find the PC to reboot. Is this by design
[Term of the Day]: Canonical Name
Term of the Day "Canonical Name" Definition — What is a CName? A Canonical Name, also known as CName, is a record in a DNS database that indicates the true hostname of a resource (a server or computer) that its aliases are associated with. It is
More fields on reports
Hello team, I need to put in my reports fields like approvalstatusdefinition.STATUSNAME AS "Approval Status", Approvaldetails.email as "Approver Email", longtodate(ApprovalStage.SENT_DATE) "Approval Sent date", longtodate(ApprovalDetails.ACTION_DATE) "Approved Date" But only is possible creating a query and is very difficult made changes to query. Could you add this fields when we select custom records and selecting all requests ? I will be happy
Add connection to favourites
Hi, How do you add a connection to your favourites? For the life of me I can't find any option.
New Release: ADManager Plus 7065 (December 2020)
We are excited to let you know that the latest version of ADManager Plus--build 7065 has been rolled out. You can download it from here right away! The details of the release are mentioned below. Highlights: This release includes fixes for the following
Directly read the database
Hi, Is there any guidance to reading the database directly for custom reports? Is it supported/allowed? As an example, this is what I'm doing with SCCM: Thanks
Approval Process
We are currently testing out the approval workflow and I have a few questions. Can an approver reject a request and then send that request back to the requester to edit? Are approvers able to edit a request that a requester has sent for approval? For
Desktop Central and Dynamic Configuration (Computer membership)
We have a configuration to make registry setting changes (Direct download of patches and WSUS changes). We have this set to a Target group of an OU (Our top level) and once saved it says it will deploy to 2075 machines. What happens in a week or so
Mac agent security
I installed the agent on a brand new Macbook (Catalina) this morning and got a security error which I had to ignore in System Preferences. Unfortunately I didn't get the full text but it did advise that the software developer needed to update the software.
work logged on task does not appear on time spent reports
Good morning, We have just upgraded to SDP 8.2.0 build 8204. We can now log time against a task as well as being able to log time against a request. When we log time under the work log tab of a task, it also appears in the work log section of the request. This is great however time logged against a task does not appear on time spent reports. Time logged against the request (tasks tab) does appear on the reports but not if logged within the task. Please see attachment or image below for screenshots
Forward a ticket automatically to an email-adres
Hi, Our users create a ticket in Servicedesk with certain things we disacussed on forehand. Like when the subjectline contains ERP the ticket is set to the right technician, the rpiority is set, etc etc. This is done with a business rule and works fine.
report required
Hi appreciate if anyone could assist in creating the following reports in ServiceDesk Plus v11.1.0 Build 11128 1/ Weekly report How many new tickets sill open for the week and how many tickets still opened that were carried forward from previous week
How add an expired acquire order of some asset
Hi, we are try-ing to populate the Asset Explorer with the actual buy order of our assets. My goal was to try to insert an order of 5 august, that about in 10 day was approved and in september the assets was delivered. So I start to insert the PO order
[Term of the Day]: Bespoke Software
Term of the Day “Bespoke Software” Definition — What is Bespoke Software? Bespoke Software is often called customized or custom-designed or tailor-made software. The term "Bespoke" comes from the United Kingdom where it originally referred to as
Direct Download of patches to simplify WFH patching - Don't let bandwidth constraints hinder patching for remote machines
Hello everyone, Downloading and deploying patches to remote machines is one of the significant problems faced by IT administrators during the transit to remote work. Remote agents connecting to the server and downloading patches cause significant consumption
Ticket auto-assign on email reply by technician
Hi I would like unassigned tickets to be assigned to the first technician who responds by email. We do a lot of out of hours support where a quick email response is enough to get started, but want the responding tech to have the ticket assigned to it
Direct Download of patches to simplify WFH patching - Don't let bandwidth constraints hinder patching for remote machines
Hello everyone, Downloading and deploying patches to remote machines is one of the significant problems faced by IT administrators during the transit to remote work. Remote agents connecting to the server and downloading patches cause significant consumption
[SDF-51179] Mandatory fields in CMDB
Can anyone advise whether there is a way to mark fields as mandatory in the CMDB? I am specifically looking to make changes to the Smart Phone CI. Thanks
PostgreSQL Version 11.6 not supported?
Hello everyone, We are using Build 6002 and an external postgreSQL Database. We have to migrate from Version 9.5.16 to 11.6 but we are getting error messages in the Wrapper.log INFO | jvm 1 | 2020/11/05 07:40:08 | Trying to connect to a incompatible
false alerts about unusual login attempt
I have adaudit + to monitor my DCs I start to get alert about unusual login attempt (out of business hours) from computers and users. those users didn't logoff and leave disconnect session. on the domain I can see event 4768. I cant understend why it
Show list failed login attempts from unknown users
Is there a way to show all failed login attempts for bad user names? I am currently sampling a different product that shows events that I can't seem to find in ADAudit Plus? For example, The other product shows a failed logon event as a result of a misspelled
Problem with Enabling SSL
Hello! We are having some problem enable SSL on our ADAP. Followed every step from the guide and after we start ADAP again it still shows unsecure connection. Have tried in the server.xml take away the <!-- --> from that section and after that the loading screen get stuck at "Loading application layer" and nothing more happens after that. I hope someone have some tips up there sleeves that can help us. Sincerely Daniel
[Tips & Tricks] QuickLinks within ServiceDesk Plus
One of our customers had come up with a requirement to add quicklinks in ServiceDesk Plus. The reason being that users in his environment access quite a few numbers of sites often, having them as quicklinks in ServiceDesk can be handy and time-saving.
[Term of the Day]: AIX
Term of the Day "Advanced Interactive eXecutive" Definition — What is AIX? AIX, the acronym of Advanced Interactive eXecutive, is a UNIX operating system developed and owned by IBM. Some Linux fans have been known to refer to it as "Ain't UNIX." It
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