Black screen when starting application "as Admin" during Remote Connection
Hello, The problem mentioned in the title occurs occasionaly. When trying to install a program "as Admin" the user as well as me (the admin) sees only black screen and nothing happens. To go back I need to make ctrl+alt+del and it goes back to where
Is it possible to add categories to the incident catalog?
We do not see the option to create the categories within the incident catalog. Is it possible that it does not exist? Greetings.
Desktop Central License
We have failover setup. We have imported the license to one server and did not get replicated to second server. Therefore, the second server stopped. We need a remote session to fix this. We had a similar issue before. Please schedule a session on Wednesday
Limit in how many can have a role within a change template
Hi, We use a few roles in our change request template. One of those roles I'm unable to add users to. I know there are alot of users there, probably about 50-60 technicians. The role does however not show those names. And if I try to add user to the role
What role does a user have to have in order to be able to do data imports?
I would like someone on my team to be able to do data imports. What role must they have?
custom schedule added and in database but not in webpage
what stops custom schedules showing in admin page?
How to restart servicedesk without the need to restart server
Hello, We had an issue where we could not log in to our SD. We saw the prompt, but could not log in to access. After a server reboot, we were able to log back in. Is there another way to restart SD without the need to restart the server? IE. is there
Reports and Public Views for Requesters?
Is it possible to give Requesters access to the Reports module in Service Desk Plus for cloud? If so, how do you do that? I have also created some Public Views that are showing up for Technicians but not Requesters. Is there a way to create additional
Scan Linux server using SNMP
Hi, We are try-ing to use the snmp choice to scan out servers linux, but without many success. After the scan the linux machine was categorized as a "Spectracom NTP" as product name. Same results using Debian Linux or Ubuntu Linux So perhaps is not
assigning requests from one department on one site to another department on another site.
My scenario is that I intend to assign requests from one department on one site to another department on another site. i have 3 sites. How do I redirect requests between sites? I would like to be appreciate, if you could offer me a best practice. Sincerely,
Port issue with mobile app
service desk is hosted on port 8080 and https is enabled. when i am trying to connect the mobile app, it doesnt connect. as soon i enable the ssl the port become 443 so in server field i am trying servername:8080. i even tried with servername and manually
software deloyment
When I deploy one software from vendor with installation command and switches. the "NORESTART" switch is not working. it's restarting the system without asking. PrivilegeManagementForWindows_x64.exe /s /v" /qn /norestart"
AD Disabled Reporting
Is it possible to exclude devices that are disabled in AD from reports in Desktop Central? This would help me report on the actual active machines rather than possible historical data.
[Term of the Day]: Customer Experience Management
Term of the Day “Customer Experience Management” Definition — What is CEM? Customer Experience Management (CEM) comprises a collection of activities that the company undertakes to provide a personalized and smooth experience to customers. It is
Task worklog not available via API after update to 11.1.0 Build 11128
After updating from build 11116 to 11128 v3 API calls to task worklogs are generating an error on Technician Field. Error JSON {"response_status":{"status_code":4000,"messages":[{"status_code":4001,"field":"TECHNICIAN_KEY","type":"failed","message":"Unknown
Change homepage picture
I would like to know is it possible to change the following image to another image, maybe with a company logo in it or something
Trying to install wildcard certificate
Hi, We're trying to install a wildcard certificate that we already have on other web platforms we have across our business, following a few guides on here which included amending an XML it still hasn't worked. Is there any particular way we can complete
Interface>Source > Network > ON does not work as expected
Hello, When changing the Network to ON , it only shows 0.0.0.0/0 and Others According to following page https://www.manageengine.com/products/netflow/help/top-hosts-netflow.html Click the Network link to ON to see the network-wise top sources and destinations.
ADSelfService Plus 6013 Release
Hello everyone, We are glad to announce the release of build 6013 with the following features, enhancement and issue fix. Enhancement: Support for SAML Authentication as an MFA method in the ADSelfService Plus mobile app (both iOS and Android) for self-service
snmp oid returns a valid value inside Mib browser, but timeout when adding the same snmp oid as monitor
Hi, When I test snmp oids on a device (which has correct snmp credetntials), I get correct response which indicates the connection works seamlessly: (credential are masked) But when trying the same snmp OId as a new monitor for the device (or device template),
Approval Request Produces Error
Last night I upgraded our site to build 11129. This morning, a user reported not being able to submit a ticket for approval. On his end, when he clicks the "Submit for Approval" link it opens the popup but it's blank. When I do it (as the admin), the
[SDF-28875] SQL results with clickable ticket ID
Hi On some of the reports the results include a clickable/hyperlink to the URL that opens the ticket when you click on it. How can I get that in an SQL query format? So that when I query the servicedesk DB one of the columns has a link to go directly
Report Needed - Request and Task
Hi Is there a way to get a report that shows both the completed requests and completed tasks on the same report?
Error when requester wants to close request by closing link in email
Hi Friends. When request status is "Resolved, waiting for test by Requester" an email will be sent to requester that contains Request closing link. BUT when requester wants to close the request by that link ,this Error message will be shown: Close Operation
Elasticsearch monitor requirements
Hello, My customer wants to create a dedicated user to monitor their Elasticsearch cluster and they want to give this account the minimum access rights possible (i.e. not an "admin user"). I've seen this article on the FAQ but nothing is specified for
How to create custom naming formats creating or modifying users with ADManager Plus?
A major hiccup that organizations face when they switch from manual user provisioning to template based or automated user provisioning is configuring the logon names in the format that's being used in the organization. This is important not only to ensure
[Term of the Day]: SOAR - Security Orchestration, Automation and Response
Term of the Day “Security Orchestration, Automation and Response” Definition — What is SOAR? SOAR stands for “Security Orchestration, Automation and Response” it’s the set of technologies that allow businesses to collect security threats (alerts) and
Browser Tab Icon
Hi Can you guys please add the ability to add my custom icon to the BROWSER TITLE. Under Admin, Theme. I see I can now add the custom Title to the browser tab - but I also need to add my icon. Irs great that we can now change the title in the browser
Mass Update JIRA Link
We are in the process of merging two JIRA accounts that our company uses. We would like to be able to mass-update the service desk tickets with JIRA links to the account that is being merged. Is there a way to do this ?
Adding a Gateway Server
Just a question in regards to the gateway server. We are looking into add one, will we have to re-push all of the clients in the field back out or will they auto update themselves? Also, if we need to change the FQDN, how will this affect the communication
Can't open existing configurations to the details screen
Ok, we have been running Desktop Central for several years, so I don't think I am a noob. This method has worked in the past, up until a month or 2 ago. So when a new patch comes out, I'll pick on FireFox. I'll download the FireFox patch. I'll create
Two Year old patch suddenly appearing
Microsoft ASP.NET MVC Security Update MS14-059 (KB2993939) Suddenly appearing for 2/3rds of our computers, Windows update does not seem to think this is a required patch. Please look into this.
Change: Close tab
Hello, Is it possible to lockdown the close tab at the end of the Change workflow? We don't want the people that generally submit the changes to be able to edit this.
Enable Two-Factor Authentication?
We currently utilize SD+ MSP, but we are wanting to lock logging in down further with Two-Factor Authentication. Is this possible?
[Term of the Day]: RACI chart
Term of the Day "Responsible Accountable Consulted Informed" Definition — What is RACI chart? A RACI model or matrix, also known as a Responsibility Assignment Matrix (RAM) is a way of defining roles and responsibilities for a specific task or activity.
Auto number a field
Hi, I would like to know if it is possible to set a field to auto numbering (e.g. access tag) with a specific type of rule. For example, 04(Fixed)0001(1st good received in November)20(Year)11(Month). Thank you very much
What is the SQL syntax for this? This week.
HI I am trying to compare data using a servicedesk report and directly from SQL. What is the tsql syntax for this: and wo.CREATEDTIME >= <from_thisweek> AND wo.CREATEDTIME <= <to_thisweek>
REST API v1 compared to v3 (for 'Add Change')
We have recently upgraded to 11.1.0 Build 11130. Prior to this update the v1 Change API were working a treat; whilst we were told they would still be supported the API have stoppped working (a seperate support ticket has been logged for this). I've looked
How can a resource be added/updated/deleted without having to go to the service template?
I am trying out the "add resource" feature in a service template and I was wondering if there is a way I can manage the resource(s) without having to go to the actual template. It would be easier to manage all resources in one location than having to
Patch deployment/replication speed crippling networks
I am trying to understand Desktop Centrals patching/replication speed settings. We have some smaller sites we manage that have 5, 10 or 15MB bandwidth pipes going into them. Our replication policies are set to over night at either 64KBps or 1MB. Problem we're having is even at 64KBps, pushing software or patches to a site is killing the network. This caused a major issue this past Friday and knocked out an entire site. If it's pushing at 64KBps and a site has a 10MB broadband connection, why does
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