Desktop Central Endpoint Security Add on - random login on my network
I enabled the Endpoint Security Add on a few days ago. Today, out of nowhere, I got a login failure to a raid controller on my network from the Desktop Central server's IP. 1 single login failure (I think it was a failure!). My question, is there
Change asset icon
Hi In Asset Explorer, is there any way to change the shown icon, next to the name of every device ? It seems like it's being added when scanned, but we do have some devices, that are added manually, or the icon is incorrect, and therefore would like to
Restore takes long time.......
restore takes more than 60 minutes, last output of restore.bat: Nov 23, 2020 12:32:14 PM com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer isServerStopped INFORMATION: isServerStopped method returning status ::: true Exception in thread "Thread-5"
[SOLVED] Escape Sequences do not work as intended
Hey there I am trying to add a note to a request via the API: '{base_url}/api/v3/requests/32435/notes'. Headers and Content-Type all set up correctly. When trying to send this input data: { "request_note": { "description": "My Note\nFor you" } } it get
[Term of the Day]: Zero-Day Attack
Term of the Day “Zero-Day Attack” Definition — What is a Zero-Day Attack? A Zero-Day Attack, also known as a zero-day exploit or zero-hour attack. It occurs when hackers exploit a vulnerability in hardware or software or firmware that is unknown
Upgrade assistance and final call to upgrade your ServiceDesk Plus to the latest version
Dear users, Thank you for being a valued customer of ServiceDesk Plus. This post is a kind reminder that our support is not offered to customers with builds more than a year old, according to our support policy. We are pleased to provide upgrade assistance
Service Desk Standard - Server wont start
Fresh install on windows 10. I ran the installer and when I try to start the server it hangs at the very end on Server Started. when I try to pen the web client it reports the server is not running
screening requests to certain people/job titles
Is it possible to hide certain service request types from most users and only show them to certain users? Use case: My client wants User Management (add user, change user, terminate user) service catalog requests to only be visible to Managers.
SQL query to list users / values in manually created user group
Cheers! I am trying to find an easy way to list all values of a manually created user group in servicedesk plus. We created a user group that contains email IDs of various users and used it to limit access to certain request templates. Now I need to
[Term of the Day]: Data Protection Officer (DPO)
Term of the Day "Data Protection Officer" Definition — What is a DPO? A DPO is considered to be an enterprise security role to help an organization to ensure compliance with personal data protection laws such as CCPA, GDPR and PDPA. His primary role
Reports missing since license downgrade
Hello, Since recently downgrading our SDP (10.5 Build 10514) license from Enterprise to Standard, a bunch of reports are now missing from the Reports page. Reapplying the old license makes the reports return again but as soon as the new license is applied
Problem with decimals to convert timespent to hours
Hi! In a custom SQL query, applied the formula to_char(round(((TIMESPENT/1000)/3600),'99.99'), the report display number .00 instead of 0.5 (30 minutes). The field is 1800000, then (1800000/1000)3600 = 0.5 in my calculator :) I tried (TIMESPENT/1000)/3600
Service desk plus not showing reports
Good Day I am failing to generate an asset audit report, I have tried renaming the report folder to report_old but the issue still persists. Message Dear user, Unable to generate the report you have scheduled, So please contact your Administrator [OR]
Query
Hi, Please provide Query for below columns: ID Created Date Request Status Response Time Time Spent By per Technician Time Spent by per Group Total of Time Spent Technician Group Close Date Requester
Number and name of computers on which software X is installed
Hello I would like to have a report that shows me on which PCs the different versions of software are installed. Similar to: SQL2014 PC1 PC2 SQL2016 PC3
Need script
hello i need a script for merging two requests with a common field along with open status
Is there an Oncall software that can be integrated with ServiceDesk Plus
We would like to enable pager duty or oncall duty for technicians while they are oncall and also alert managers of any critical system down. Is there a way that we could integrate ServiceDesk Plus with an Oncall system. Thanks John
Report about preventive maintenance tasks
Hi team, is it possible to extract a report about preventive maintenance tasks? Thanks in advance
APM Service account lockout
Dears, I am using a service account (SVC-631) for WMI discoveries. The problem is that after a few minutes, this account will be locked and all windows servers that are discovered with this account will have an error (Authentication failed. Kindly verify
Select users that will recieve emails of "Password Expiration Notification"...
Hello, Here at my campany we are happy users of ManageEngine OpManager. I was browsing other products and I found ADSelfService that will help me with notificating users of expirating passwords. Installed and notice that it have much more functionalities that i dont need, i only really need email notification of password expirations. So , the free versions is more that enouph for us, as we have less than 50 users that logon on Domain that have the policy for password expiration active. My Questions
Request a PMP agent key via API
As the PMP agent requires an agent key every time it's installed/updated it would be nice to be able to obtain a key (one time or limited time) via the API. This allows for automation.
5 technician logins after backup restore
Hi all, My server has broken and I've restored a backup on a new fresh installation. On my old installation I has 5 technician but now the problem is that after restore the backup I have a big message that says: "You have created 5 technician logins,
Scanning Virtual Machines
Hi, When i scan our virtual machines, they come up as CI Type "Windows Server" and Product as "VMware Virtual Platform". See attached. When i click into each one to assign it to someone, it makes me fill out a model type. But, i dont want to fill out
Has anyone successfully added the HWg-STE temperature sensor to OpManager?
I've created the performance monitor and everything I think i need. it doesn't seem to poll automatically but can get data if prompted
Masterclass: Advanced Series: Session 3 - Learn to build last-mile customizations in ServiceDesk Plus using Deluge (Nov. 30)
In this session of the Masterclass: Advanced Series, we'll take a look at Deluge, ServiceDesk Plus' built-in, next-generation scripting language. You'll learn the fundamentals of programming and developing scripts using Deluge's intuitive and easy-to-use
What are the boolean logic options for Quick Search in DataSecurity Plus?
What are the boolean logic options for Quick Search? For example, if I search by 'Location' : "D:\Data\Sales\Newyork" and want to remove any instances of a noisy 'Accessed BY' can I do a Not XYZuser?
Password Manager Pro new build 11003
Hi, Password Manager Pro 11003 has been released and is now available for download. In this release, we have enhanced the Periodic Password Reset feature of Resource Groups with a new "Reset Retry" option. This minor release also comes with a security
Netflow Analyzer Top Conversation [No Data] and "Search Report" is empty
Hello, I,m using netflow analyzer 12.4.040 . There are some problems for displaying some data areas. For example ALL inventory>Interfaces>Conversation "Top Conversation" shows "No Data" Also ALL Interface>Source and Interface>Destination only show Other
Building an enterprise service desk with multiple service desk instances on ServiceDesk Plus
In this session of the Masterclass: Advanced Series, we'll look at how ESM works in ServiceDesk Plus. You'll learn how to integrate and manage different instances for different business functions using ServiceDesk Plus' ESM features. Join to learn the
[Virtual Meetup] ESM: Service Center for Non-IT Departments
We're super-excited to announce our first-ever virtual meetup that will happen on Wednesday, November 18, 2020. In this 1-hour virtual meetup, you will discover: The potential of Enterprise Service Management. Benefits of enabling your ServiceDesk with
Microsoft releases security updated for Edge for business 87.0.664.41
Hello everyone,Microsoft has released security updates for Microsoft Edge for business 87.0.664.41. This update fixes about 19 vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-16012 Side-channel information
Microsoft releases security updated for Edge for business 87.0.664.41
Hello everyone,Microsoft has released security updates for Microsoft Edge for business 87.0.664.41. This update fixes about 19 vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-16012 Side-channel information
Microsoft releases security updated for Edge for business 87.0.664.41
Hello everyone, Microsoft has released security updates for Microsoft Edge for business 87.0.664.41. This update fixes about 19 vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-16012 Side-channel information
Relation Account and Product
Hi i have a question when i try to create new request. First, i have created Account A, Product PA1, PA2 (for implement account A), PB1, PB2 (for implement another account). With Account A i have create sale product PA1 and PA2 (on screen Accounts)
Password reset with AD Attribute value as verification
Hi all, Just trying to set ADSS to allow password resets using an AD attribute as a verification code without the requirement to enroll first. Is this at all possible? Thanks, T
Reports for templates request
Hi I make 11 templates request in ServiceDesk , and I need to make a report to know how many request in SD by those template Regard
DEV to PROD Promotion
For those managing DEV and PROD installs of ServiceDesk Plus, what are your processes for promoting changes to the PROD server? Do you.. 1. Configure and test in DEV and then manually re-configure in PROD? 2. Configure and test in DEV, backup the DEV
How to Uninstall Adobe Package
Hi, i want to uninstall adobe in windows, but i'm confused with "Uninstallation Command with Switches/Arguments" this. i already follow this guide https://pitstop.manageengine.com/portal/en/community/topic/uninstall-ms-office-2010 but still dont get the
Importing AMS license on Opmanager v12
Hi All, I can't seem to find the function to register AMS .xml file onto Opmanager v12. In previous version it was using this step Go to OpManager Page --> Support --> Register. Can someone please guide me? Thanks
Task Scheduler Time is different on DesktopCentral and Windows Server
Hello, I use DesktopCentral to deploy task scheduler on my windows server. In DC the time is at 00:00 AM but after deploy, on the windows server, the time of the task is at 11:00 PM I already have changed the timezone on the "Personalize" Menu, but didnt
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