Wireshark for MAC
I am running in to an issue and i am hoping some of you can point me in to the right direction. I am trying to install WireShark on a mac with DesktopCentral. I downloaded a .dmg file, created a package and policy. I pushed it to the mac and desktop central is telling me that installation was successful. Whoever when i go the that mac i see older version and not the new one. In essance i need help with updating Wireshark for mac with desktop central.
Report - Device Monitors and Thresholds
I'd like to be able to generate a report for any given device listing all configured monitors for that device and their thresholds. A MSSQL query would also work. 12.4.078.
[SDF-88993] Adding Checklist to Request
We are currently on Version 11.1 Build 11125 I've created a checklist and added it to a template. However when I take a request that has already been created and change the template, it doesn't bring the checklist with it. And I'm also not able to add the checklist to any request like I would be able to with a task. There is no option to Add New or associate with the request. Is this by design? The only way I seem to be able to use the checklist is by creating a new request with the template that
[Free training webinars]: Overcome complex application performance hurdles with ease!
A conventional business infrastructure is bound to have a substantial amount of performance disruptions on a regular basis from time to time. However, there are instances where even the minuscule of issues might get overlooked, but are intricate enough
Determine the weight for Incident requests
A technician has 10 Incident requests, each of which can be resolved within minutes. But another technician has 10 Incident requests, each of which requires several hours of work How to determine the weight for Incident requests?
Password Manager Pro new build 11001
Hi, Password Manager Pro 11001 has been released and is now available for download. This is a minor release with a few important security fixes, and a bug fix related to the Ticketing system. For detailed information, please see our Release Notes of this upgrade pack (build 11001). How to Upgrade to Build 11001? If you are an existing customer of Password Manager Pro, download the upgrade pack from the following page: https://www.manageengine.com/products/passwordmanagerpro/upgradepack.html
After installing 10.0.557
After installing build 10.0.557 I am now getting email notifications of users hard drives being low on space, and software being removed and hardware drives being added and removed where is this setup and how can I modify these settings
Does REST API Threshold creation works?
Hello, I'm trying to add threshold using REST API, but it doesn't work. Could you please tell me if it still work? Below the URL I used: https://[IP]:[PORT]/AppManager/json/threshold?apikey=[APIKEY]&type=1&thresholdname=FMS%20Sample%20Threshold&thresholdType=0&criticalcondition=GT&criticalvalue=90&criticalmessage=criticalMessage&min_criticalpolls=3&criticalpolls=3&warningcondition=LT&warningvalue=85&warningmessage=warningMessage&min_warningpolls=3&warningpolls=3&clearcondition=LT&clearvalue=80&clearmessage=clearMessage&min_clearpolls=1&clearpolls=1
Report on Purchase Requests
Need a query to run the report of Purchase Requests which will give me the details of Purchase Requests by their status.
Field and form rules in ServiceDesk Plus
I have ServiceDesk Plus Version 9.4 Build 9413, so I try to add cost estimations in my request but I can't so anyone have solutions note : I check this video https://www.youtube.com/watch?v=wM5T8GNhArY but still have the same issue
Restore SDP data by MS SQL backup file
Hi, I want to migrate old SDP server to new SDP server. When I backup "servicedesk" database by MS SQL Task -> Backup and restore it by Task->Restore, it's okay, But when I start SDP service by run.bat, show me error. For some reason, I can't use backup.bat and restoreData.bat. What should I do? SDP build 11.1.26 DB: MS SQL Thanks for helping
[Term of the Day]: Voice Search
Term of the Day “Voice Search” Definition — What is Voice Search? Voice Search has been in the market for more than a decade, the technology is majorly used in smartphone and smart device industries. Voice search is a technology that allows users to perform a search on the internet by verbally asking a question on a smartphone, smart device, or a computer. Voice Search uses speech recognition technology to understand what users are saying with high accuracy. It then gives results orally to
Changing Java parameters
Hi, I would like to know, how you administrator can manage Java environment included in Desktop Central server engine? I understand that Java environment included in 10.0.515 is 1.8.0.192 x64, but what I can see that Java engine uses up to 2,5GB of RAM and can't go futher. Is there a way to change Java RAM usage to increase that limit? Thanks,
Failing to connect to the server - something to do with Java
Seems like I get one problem solved and another comes up. Here is what I'm getting now when I try to run PatchQuest. Exception in thread "main" javax.naming.CommunicationException: Could not obtain connection to any of these urls: localhost:1099 [Root exception is javax.naming .CommunicationException: Failed to connect to server localhost:1099 [Root except ion is javax.naming.ServiceUnavailableException: Failed to connect to server loc alhost:1099 [Root exception is java.net.ConnectException: Connection
Desktop Central agent
Agent is installed on the client machine unable to locate in desktop central console.
Using SMTP with STARTTLS
Hello, My customer is asking me to use SMTP with STARTTLS activated but when i do, i have the following error : Primary SMTP server : Connection Failed. javax.mail.MessagingException: Could not convert socket to TLS; nested exception is: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target I believe it's due to the fact that
[KB] Manage Microsoft Teams with O365 Manager Plus
Just released earlier this year, Microsoft Teams a chat-based workspace in Office 365 is the latest collaboration tool from Microsoft. With Microsoft Teams, you can exchange messages and share files of any type. Though it may sound attractive, that file sharing feature turns ugly when highly confidential or malicious files are shared by accident or on purpose. In addition to Teams, third-party applications being integrated with Teams must also be monitored for obvious security reasons.Thankfully,
Computer list view.
Hello ! In older versions (eg 10.0.479), in the "Scope of Management -> computers" tab, computers were listed with small vertical spaces. In the new version (e.g. 10.0.555 and 10.0.581) these gaps got terribly long. Therefore, you cannot see all computers at once and you have to scroll the screen. Question. Is it possible to set smaller vertical spacing between computers? I'm sending two pictures, the old one and the new one, where the big gaps are clearly visible. Can it be reduced? Shrink? Thank
Firefox 81 and Firefox ESR 78.3 patches high severity vulnerabilities
Mozilla patched high-severity vulnerabilities with the release of Firefox 81 and Firefox ESR 78.3. The CVE IDs addressed in the latest version are as follows: CVE ID Description Severity CVE-2020-15677 Download origin spoofing via redirect Moderate CVE-2020-15676 XSS when pasting attacker-controlled data into a contenteditable element Moderate CVE-2020-15678 When recursing through layers while scrolling, an iterator may have become invalid, resulting in a potential use-after-free scenario
Firefox 81 and Firefox ESR 78.3 patches high severity vulnerabilities
Mozilla patched high-severity vulnerabilities with the release of Firefox 81 and Firefox ESR 78.3. The CVE IDs addressed in the latest version are as follows: CVE ID Description Severity CVE-2020-15677 Download origin spoofing via redirect Moderate CVE-2020-15676 XSS when pasting attacker-controlled data into a contenteditable element Moderate CVE-2020-15678 When recursing through layers while scrolling, an iterator may have become invalid, resulting in a potential use-after-free scenario
Firefox 81 and Firefox ESR 78.3 patches high severity vulnerabilities
Mozilla patched high-severity vulnerabilities with the release of Firefox 81 and Firefox ESR 78.3. The CVE IDs addressed in the latest version are as follows: CVE ID Description Severity CVE-2020-15677 Download origin spoofing via redirect Moderate CVE-2020-15676 XSS when pasting attacker-controlled data into a contenteditable element Moderate CVE-2020-15678 When recursing through layers while scrolling, an iterator may have become invalid, resulting in a potential use-after-free scenario
CISA's Emergency Directive 20-04 mandates federal agencies to mitigate CVE-2020-1472 (Netlogon Elevation of Privilege Vulnerability)
This advisory applies to: All Federal Executive Branch Departments and Agencies, Except for the Department of Defense, Central Intelligence Agency, and Office of the Director of National Intelligence. On August 11, 2020, Microsoft issued a security update to mitigate CVE-2020-1472 | Netlogon Elevation of Privilege Vulnerability in Windows Server operating systems. This vulnerability exists within the Microsoft Windows Netlogon Remote Protocol (MS-NRPC), an interface used for user and machine authentication
CISA's Emergency Directive 20-04 mandates federal agencies to mitigate CVE-2020-1472 (Netlogon Elevation of Privilege Vulnerability)
This advisory applies to: All Federal Executive Branch Departments and Agencies, Except for the Department of Defense, Central Intelligence Agency, and Office of the Director of National Intelligence. On August 11, 2020, Microsoft issued a security update to mitigate CVE-2020-1472 | Netlogon Elevation of Privilege Vulnerability in Windows Server operating systems. This vulnerability exists within the Microsoft Windows Netlogon Remote Protocol (MS-NRPC), an interface used for user and machine authentication
CISA's Emergency Directive 20-04 mandates federal agencies to mitigate CVE-2020-1472 (Netlogon Elevation of Privilege Vulnerability)
This advisory applies to: All Federal Executive Branch Departments and Agencies, Except for the Department of Defense, Central Intelligence Agency, and Office of the Director of National Intelligence. On August 11, 2020, Microsoft issued a security update to mitigate CVE-2020-1472 | Netlogon Elevation of Privilege Vulnerability in Windows Server operating systems. This vulnerability exists within the Microsoft Windows Netlogon Remote Protocol (MS-NRPC), an interface used for user and machine authentication
[Term of the Day]: Penetration Test
Term of the Day "Penetration Testing" Definition — What is Penetration Testing? Penetration testing also called pen testing is an ethical hacking that is attempted to exploit the vulnerabilities of a computer system, network or web application that an attacker could exploit. For example, this is like a bank hiring someone to dress as a burglar and try to break into their building and gain access to the vault. If the 'burglar' succeeds and gets into the bank or the vault, the bank will gain valuable
Scheduled Reports funtion sent duplicate email
Customer received 02 email same content when i set 'Scheduled Reports'. I check on Scheduled Reports, it just only one report
API v3
Hello, Can i use API v3 running ServiceDesk PLus version 9.4 build 9422 ?
[SD-88631] Archiving failing
Our archiving routine seems to be hitting a lot of errors when it runs. Example (all the same error) as follows: Archivinig Failed for WorkOrder : 100667 Cannot insert the value NULL into column 'OUTSIDE_OPERATIONAL_HOUR', table 'xxxxxxxxxxxx.dbo.Arc_WorkOrder'; column does not allow nulls. INSERT fails. Any ideas on how to resolve? Running 11121 with SQL DB.
SAML in SDP on demand
Looking for the relying party identifier
ManageEngine Azure
Hello!
Question. Can I transfer queries and settings from the local SD to azure?
microsoft azure
i accidentally enabled the Microsoft Azure integration and now i cannot get it disabled, anyone know how to get around this?
Single Sign On Connection with Azure AD
When I go to the App feature within Azure AD, I only see Zoho Apps. I do not see anything for ManageEngine. Are we able to setup SSO to work with Azure AD or does it have to be an on-premise AD? Thanks,Liam
Google Chrome releases stable channel update 85.0.4183.121
Hello folks, Google Chrome has recently updated the stable channel to 85.0.4183.121. The CVE IDs addressed in the latest version and their corresponding severity are as follows: CVE-2020-15960 - High CVE-2020-15961 - High CVE-2020-15962 - High CVE-2020-15963 - High CVE-2020-15965 - High CVE-2020-15966 - Medium CVE-2020-15964 - Low Desktop Central now supports patches to address the aforementioned CVEs and update Google Chrome to the latest version 85.0.4183.121 for Windows, Mac, and Linux.
Google Chrome releases stable channel update 85.0.4183.121
Hello folks, Google Chrome has recently updated the stable channel to 85.0.4183.121. The CVE IDs addressed in the latest version and their corresponding severity are as follows: CVE-2020-15960 - High CVE-2020-15961 - High CVE-2020-15962 - High CVE-2020-15963 - High CVE-2020-15965 - High CVE-2020-15966 - Medium CVE-2020-15964 - Low Patch Manager Plus now supports patches to address the aforementioned CVEs and update Google Chrome to the latest version 85.0.4183.121 for Windows, Mac, and Linux.
Google Chrome releases stable channel update 85.0.4183.121
Hello folks, Google Chrome has recently updated the stable channel to 85.0.4183.121. The CVE IDs addressed in the latest version and their corresponding severity are as follows: CVE-2020-15960 - High CVE-2020-15961 - High CVE-2020-15962 - High CVE-2020-15963 - High CVE-2020-15965 - High CVE-2020-15966 - Medium CVE-2020-15964 - Low Vulnerability Manager Plus now supports patches to address the aforementioned CVEs and update Google Chrome to the latest version 85.0.4183.121 for Windows, Mac,
MIgration from Device Expert to NCM
Hello, I have couple of questions related to migration and licence for Device Expert 5990. We are currently in the process of migration of our old Device Expert 5990 to a new server, i would like to know is it better to stay on old 5990 version or move to NCM ? Is there any How-T for that migration ? Second thing is about our licence. We have licence for 5990 and now we are wondering can we use that licence on new NCM or not ? If we can what do we need to do, to use it ? br, Tomislav
Date/Time numeric format in query!
Hi, When I cerate a query, all of our ticket's CREATEDTIME show up as "1169135575865" Also: Assessment start time, Assessment start time,TIMESPENT , and CREATEDTIME Why? SELECT wo.WORKORDERID AS "Request ID", au.FIRST_NAME AS "Assessment technician", woa.EXECUTEDTIME AS "Assessment start time", wti.ENDTIME AS "Assessment end time", wti.TIMESPENT AS "Time Spent", au1.FIRST_NAME AS "Assessment technician changed to", ao.FIRST_NAME AS "Technician changed by", aau.FIRST_NAME AS "Requester", cd.CATEGORYNAME
PostgresSQL failing during new server migration
Hello Guys, I am running ServiceDesk Plus 11.1 Build 11125 and currently trying to move the DB to a different virtual server. The new server has the same build installed and it runs fine after the initial installation. I have postgresSQL on both existing server and the new one. I am able to successfully backup from the old server but having trouble while decompressing those files in my newly built server. It fails to start the PostgresSQL. I'm not understanding how the DB is failing during restoring
rest api business view
i see there is an api for addDeviceToBV however there is no RemoveDeviceToBV. is there anyway to remove a device from a business view using the API or delete and the whole business view itself. i would like to create business views based on information from another system but there doesn't seem to be a way to remove devices that no longer belong in a view.
Resource - What Group has Access?
We have groups and users are part of groups. When I get asked who has access to a resource, I cannot just click on a resource and know this information. 1. If I click the resource, it does not show what group the resource is associated with. 2. If I click Resource Actions > Share with Users/User Groups, it doesn't show that the resource is shared with any group. (Because its not shared) The only way I know what group the resource is associated with is by going to Groups > click the Associate
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