Hello.

We are running ServiceDesk Plus v11.1 Build 11105, Enterprise.  

When pasting text into either the description field or into a SDP email reply, the text displays as an inline image.  This removes any clickable links in the text.  We are able to past the text "as text" but then must reformat any highlighting, links, fonts, etc.

Example:  We often use pre-formatted blocks of text to inform managers of new user's logon credentials.  After pasting the block of pre-formatted text, a tech will fill in the user's logon name and generic password.  Currently, that block of text is being pasted as an image which will not allow us to fill in the username/password.

I've attached a screen shot.

Any assistance you can provide would be most helpful.