Resource - What Group has Access?
We have groups and users are part of groups. When I get asked who has access to a resource, I cannot just click on a resource and know this information. 1. If I click the resource, it does not show what group the resource is associated with. 2. If I click Resource Actions > Share with Users/User Groups, it doesn't show that the resource is shared with any group. (Because its not shared) The only way I know what group the resource is associated with is by going to Groups > click the Associate
ManageEngine M365 Security Plus' build 4402 released with a bug fix in tenant connection due to certificate error.
Hello Everybody! We are glad to announce the release of the latest build of ManageEngine M365 Security Plus – 4402. This build comes with the following bug fixes: The issue faced while configuring a tenant due to certificate validation has been fixed. The Issue in collecting data for reports and tasks based on Rest API has been fixed. How to Update? Update using service pack. New to O365 Manager Plus? Download the fully: functional free trial now. Regards, M365 Security Plus Team.
M365 Security Plus - Fixes and Enhancements [2021]
O365 Manager Plus Release Notes Release Notes for build 4500 - Dec 31, 2021 Issue fixed: To prevent Log4j vulnerability (CVE-2021-45105) we have upgraded Apache Log4j version 2.16 to 2.17. Release Notes for build 4425 - Dec 16, 2021 Enhancement: Enhanced
Issue after upgrade AM to v.14782
Hi. I have problem with AM after upgrade to v. 14782 One of them is URL monitoring: The resource ХХХХХХХХХ is not available.SSL connection to the server failed. Reason: Peer not authenticated. This exception occurs when the connection made to the server URL is not from an authenticated client. This may happen due to various reasons (For example: wrong SSL version, client certificate authentication failure, no/incorrect certificate provided, no support for the cipher suite used or peer authentication
O365 Manager Plus' build 4402 released with a bug fix in tenant connection due to certificate error.
Hello Everybody! We are glad to announce the release of the latest build of ManageEngine O365 Manager Plus – 4402. This build comes with the following bug fixes: The issue faced while configuring a tenant due to certificate validation has been fixed. The Issue in collecting data for reports and tasks based on Rest API has been fixed. How to Update? Update using service pack. New to O365 Manager Plus? Download the fully: functional free trial now. Regards, O365 Manager Plus Team. Email:
System uptime report
Hi, Our security policy is that all users should turn off their workstation, fort his I'd like to generate daily report to check sysUpTime of each workstation. regs
[Term of the Day]: Computer Vision
Term of the Day “Computer Vision” Definition — What is CV? Computer Vision, often abbreviated as CV, is a field in computer science that falls under the umbrella of artificial intelligence (AI). The CV technology can process, analyze, and make sense of visual data (images or videos) in the same way that humans visualize. The concept of computer vision is based on teaching computers to process an image at a pixel level and understand it. Deep learning models enable machines to accurately identify
Apply computer policy exclude specific user
Hi, how to exclude one user from group policy computer configuration. I tried to add user into delegation and deny all setting but not work. you can see a policy what I want to deny for specific user Please support, Thank You.
Technicians cannot navigate between tabs within the "Modify User Properties" window
Almost all of our agents have recently lost the ability to navigate between tabs after clicking into user's "Modify user properties" window. When they click on any tab (Account, Contact, Exchange, etc) nothing happens and the screen does not change. This is the same across any browser, after all browser resets/cache clear/etc. This started after a failed install of the latest version of ADM+, so we are still currently on 7056. Before the attempted upgrade this was not an issue. Has anyone seen this
Office 365 integration steps and procedure?
Hi Folks, I need some help in how to configure the Office 365 integration properly: https://PRDSVR-AD02:9352/Office365Tab.do?selectedTab=o365 It is always sitting like that eventhough I have entered my own Global Admin account and then click on Synch button. 1. Can I use Global Reader user to integrate with the Azure & Office 365? https://techcommunity.microsoft.com/t5/microsoft-365/azure-active-directory-global-reader-role/m-p/1029945 2. How can I get the benefits of Office 365 integration with
HTML into API REST
Hi, I am trying to create request within SDP using REST API but I am having difficulties. When I enter the description textually I have no problems. However, when I enter the description in HTML code it shows an error message indicating that the account cannot be found. Query: data={ "operation": { "details": { "description": "<style type=\"text/css\">table{border-collapse: collapse;border:0;width:100%,background-color:#e0e0e0}center{ width:100%}.td_header_1{padding: 20px
Glowroot
Hi, In version 11124, Glowroot has been added. How can it be used? How to view Glowroot web console? Thanks.
Can't edit possword policy
I can't edit the password policy "Offline Password File" This policy was used in the past to save offline passwords for which we don't have direct control of. Since we ran updates on our PMP system the policy seems to have changed. The policy rules now often conflict with the policy rules from which the passwords we are trying to save are derived and I don't appear to have the ability to edit the policy to relax the length and complexity rules.
ServiceDesk Logon screen
Hello, I would like to know if there is any possibility to take out or eliminate the keep connected option on the logon screen. We are doing an integration of ServiceDesk with our internet page, and for security reason we don't want to keep users connected. So any new session has to start with new logon. Thanks in advance, Kornel Novak Mergulhão
Add external links to helpcards
Hi, is it possible to add external links to helpcards of request templates in ServiceDesk Plus MSP? Also, is there the possibility to format (e.g bold letters, cursive...) the text in those helpcards? Thanks a lot, Carolin
Inventory scan failing on all Surface Pro 4 systems
We have a few hundred Surface pro 4 devices and on every device the asset scan is failing. Other Surface Pro models have no problem. Has someone maybe encountered the same problem?
Business View order
Hi, is there any possibility to show the Business Views in alphabetical order? If you hover the "Maps" menu and click "Show all" in Business View section, the patricular views are ordered by creation date. Is it possible to order them alphabetically? Best regards Philip
Are HTTP ports needed?
Hello, Due to the sensitive nature of my org's business, we like to avoid using unsecured communication protocols--like HTTP--whenever possible. When I first rolled out Desktop Central I did not allow the HTTP ports 8444 and 8032 through the firewall. However, my team has reported that remote management (Remote Desktop, System Manager, etc.) does not always connect immediately. Could this be because I am blocking HTTP ports? What is transferred over HTTP? I do not like the idea of transferring potentially
Script to autocreate Worklogs
hi! Can you give a script , mentioned in this topic - https://pitstop.manageengine.com/portal/en/community/topic/script-master-22-auto-create-worklog-and-change-status-of-requests ? Link is dead :-(
[Term of the Day]: Dynamic data masking (DDM)
Term of the Day "Dynamic Data Masking" Definition — What is Dynamic Data Masking (DDM)? Dynamic data masking (DDM) or data redaction is a process that aims at obscuring or blocking out data that is personally identifiable or sensitive or confidential. DDM can be installed on the database to hide sensitive information of queries over the database, while the information in the database is not changed. It does this as it’s being retrieved from a database; it leaves the data in the database unchanged
How to integrate OpManager with ServiceNow
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on integrating Service Now with OpManager at https://www.manageengine.com/network-monitoring/help/integrate-servicenow.html
Please tell me where I can set the polling interval windows service?
Good day! Please tell me where I can set the polling interval windows service? Now she is just a 20-minute polls, although put in the settings every 5 minutes (Monitoring), all other parameters are sampled every 5 minutes.
Unable to move from 124196 to build 125007
Hi all, following step-by-step installation procedure i'm still unable to upgrade from 12.4.196 to 12.5.007 with the following message. Coudl you please help? Thanks in advance. Regards. Unexpected Error java.lang.reflect.InvocationTargetException at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source)
"Save and Send" Option and Group Notifications in Announcements
Hello, I had an idea that could be useful for Announcements within ServiceDesk Plus Cloud. Normally if you make an edit to an existing announcement, the "Email Users" field is cleared out meaning you would need to re-enter in the email addresses every time you make an edit. My proposal would be to have this field stay populated with the email address that was entered the first time and create a button that says "Save and Send" as an update option. This way you could resend the email notification
Adding HTML in scripting within Field and Form Rules
I'm attempting to add some custom fields into the description of a request but need to be able to add some HTML language for formatting purposes into the script. The goal is to have the fields be formated as such: Custom field 1 - Data Custom field 2 - Data Custom field 3 - data Any suggestions would be great! Thank you
How to manage internet providers
Hello. We using ServiceDesk Plus MSP Enterprise. Our company offices are located in different cities. We have different internet providers in these cities. How to manage them using SDP? Any advices?
Session Recording - Export
Hi All Just a quick question. Is it possible to export and playback recorded sessons in different environments? It's something that could be required for evidence on occasion. I can see the rdpv files in the storage directory and copy them out but I'm not sure what is required to play them back (my trusty VLC has failed me in this occasion). Has anyone experience with this? Cheers! Eoin
The launch of ServiceDesk Plus' new UI is right around the corner
Hi there! After a successful beta test, ServiceDesk Plus' revamped user interface is all set to launch for a global audience very soon. We are very excited to bring you this latest update. To ensure that you and your team have a smooth switchover to the new UI, the first session of the Masterclass advanced series will be focus on the new user experience where our product experts will take a deep dive, demonstrating the improved interface and the new functionalities. Webinar details: Masterclass
Some old patches as "Not approved" and no option to "Approve" them
Hi, I have noticed that after scanning our network looking for vulnerabilities, there are some KB patches that need to be applied. Looking for those patches in Desktop Central, I can see they are "Not approved" although we have "automatically approve all patches" option enabled. Also I can not select those patches to mark them as "approved". They are listed in the "Supported Patches" section, not in the "Applicable Patches" section. How can we "approve" those patches and install/download again?
[Blog] Understanding the differences between Help Desk and Service Desk
IT is full of jargons and overwhelmed with abbreviations. Many people have heard of Help Desk (or "IT Help Desk") and Service Desk (or "IT Service Desk") or something else altogether, but how do they differ and which one is the best for their business? So, most users often bombard us with one question: "What’s the difference between an IT Help Desk and Service Desk?". In this blog, let’s discuss the differences between a Help Desk and a Service Desk in more detail. Up until the release of the Information
check if $reporting_to$ value and other values not empty
hi I modify the script to add the line. manager and the C level manager to the approval chain how even my organization is large and change continuously and some times some department general manager or in role-based defined resign so when it is going to his role it fine it empty so it will write in the approval stage his role name, not his email or his name like in the second stage I found $REPORTING_TO$ only without any value if any way to avoid this by alerting the user and reject his request
ServiceDesk Plus Cloud - Custom Apps[Add On] Scheduled downtime for EU users on September 27th, 2020
Dear Customers, This downtime announcement is specific to ServiceDesk Plus Cloud users/organisations signed up in EU and for those who have enabled "Custom Apps" add-on. During this downtime, add-on "Custom Apps" in ServiceDesk Plus Cloud application alone won't be accessible and all other features & functionalities of the helpdesk will be accessible and work as intended We want to make you aware that we've scheduled a maintenance activity at our EU data centers on Sunday, September 27th, 2020, from
[Term of the Day]: Kanban
Term of the Day “Kanban” Definition — What is Kanban? Kanban is a visual system used to manage and keep track of a team’s workflow. The Kanban is commonly used in project management tools. It is an easy way of organizing entire team activities by breaking it down into tasks and visually representing various stages of progress. Everyone can see a clear picture of what has to be done, who is doing what, and what is already done. Kanban method emphasis increased project transparency and collaboration
SDP MSP Roadmap Update
Hi! Can you, please, update Roadmap for SDP MSP?
MS SQL Monitoring not working correctly on named instances
Afternoon All, We've an applications Manager monitoring several SQL servers. Whenever the Monitor has the option "Connect using Named Instance" (See SQL-1.png attached) the monitor will be unavailable most of the time, only being shown as available for 5 minutes or so (see SQL-2.png attached). I don't think this is the servers themselves as my screenshot includes multiple servers with both named and default instances on it and only the default non-named instances work fine. Anybody have any ideas?
Agent Deployment Fails : The system cannot find the file specified.
Hello Everyone. Have been using patch manager plus for a few months now, but today i find that whilst trying to push the agent out to a few computers in SOM i now get the following error. The system cannot find the file specified. I then tried to uninstall the agent on one of the computers that already had the agent and im having the same issue. I tried looking at the account used to push out software through my AD but it looks fine. How do i trouble shoot this?
[Term of the Day]: DLL (Dynamic Link Library) files
Term of the Day "Dynamic Link Library files" Definition — What are DLL (Dynamic Link Library) files? DLL, stands for "Dynamic Link Library" files designed and implemented by Microsoft for its operating systems for enhanced performance in terms of memory management and many other low-level definitions. A DLL file contains functions, classes, variables, UIs and resources (such as icons, images, files, ...) that an EXE, or other DLL uses. When a windows app developer writes an application he does
Identity Governance (IG) Myth #4: IG is needed only if your industry has mandatory regulatory compliances
Identity Governance (IG) is a framework that helps to render the vital security policies and practices in place for your organization. Compliance regulations are only mandated by governments to increase data security and privacy. So IG, when used in the
How to show date range on report
I'm using SDP 11125. I'm building a report and for one of the fields, I'm filtering by date for the last quarter. How can I get this report to show the date range being queried on the report so it's obvious what the date range is? Thanks!
Worklog reports
Hi all, I would iike to have query that sum all working hours from worklogs in tasks in requests, problems, changes and projects. Idea is to have insight in all technicians activities in specified period of time. I am using MSSQL as database.
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