Account Password Policy
Hello, We have multiple local accounts that we manage on our devices, but the issue we are having is that not all accounts need the same Password Policy. We have a standard user policy and an elevated account policy. What is the easiest way to assign
How is it possible to assign a specific user to common Department as "Department Approver" in different Sites?
i hope you are in health and safe, I have a scenario as follows: My company has several sites and there are different departments in each site. also, there are several static departments with static users but in different Sites. for example: we have
manageEngine service not started
disk C: is full, and the service does not start even after the space on disk C is freed up
not started service
STATUS | wrapper | 2020/11/17 12:33:44 | --> Wrapper Started as Service STATUS | wrapper | 2020/11/17 12:33:44 | Java Service Wrapper Professional Edition 64-bit 3.5.15 STATUS | wrapper | 2020/11/17 12:33:44 | Copyright (C) 1999-2012 Tanuki Software,
Underpinning Contracts
Thanks for the good article [Term of the Day]: Underpinning Contracts. https://pitstop.manageengine.com/portal/en/community/topic/term-of-the-day-underpinning-contracts-14-10-2020-1 Service Desk Plus only supports OLA and SLA. Is there a solution to add
Technicians (that also need to be requesters) can't reply to tickets by email
Hi Guys, Got a 2nd person in our org that is using MESDP for application troubleshooting, but needs to be able to log technical tickets by email and be able to reply to them by email, but they can't seem to do so as they are a technician in MESDP. Currently
Desktop Central Server Windows Server core support?
We are going to create a new desktop central server in our environment, and migrate our current data over. We are curious if Windows server core is supported for desktop central server, since its more lightweight, and secure? Any help on this would be
Skip Install if Process is Running
HI, We have a situation in which we're trying to upgrade an application from 6.16 to 6.19 (for example) however if the application is running it'll force a reboot so the users have had issues and have lost files. Is there a way to say, for example, if
Security updates released for Apple iTunes
Hello everyone, Apple has also fixed some security vulnerabilities in iTune with the iTune 12.11 for Windows release. The details of the vulnerabilities are as follows: CVE ID Vulnerability Impact CVE-2020-10002 A logic issue was addressed with improved
Security updates released for Apple iTunes
Hello everyone, Apple has also fixed some security vulnerabilities in iTune with the iTune 12.11 for Windows release. The details of the vulnerabilities are as follows: CVE ID Vulnerability Impact CVE-2020-10002 A logic issue was addressed with improved
Security updates released for Apple iTunes
Hello everyone, Apple has also fixed some security vulnerabilities in iTune with the iTune 12.11 for Windows release. The details of the vulnerabilities are as follows: CVE ID Vulnerability Impact CVE-2020-10002 A logic issue was addressed with improved
Security updates released for Google Chrome
Hello everyone, Google chrome has updated its stable channel to 87.0.4280.66 for Windows, macOS, and Linux. This updates fixes various high severity security vulnerabilities as given below: CVE ID Vulnerability Severity CVE-2020-16012 Side-channel
Security updates released for Google Chrome
Hello everyone, Google chrome has updated its stable channel to 87.0.4280.66 for Windows, macOS, and Linux. This updates fixes various high severity security vulnerabilities as given below: CVE ID Vulnerability Severity CVE-2020-16012 Side-channel
Security updates released for Google Chrome
Hello everyone, Google chrome has updated its stable channel to 87.0.4280.66 for Windows, macOS, and Linux. This updates fixes various high severity security vulnerabilities as given below: CVE ID Vulnerability Severity CVE-2020-16012 Side-channel
OData Output for Reporting
It would be great to have the ability to use OData to integrate Service Desk with reporting tools like Excel and Power BI. Having a standard ODate entity would open the door to reporting outside of the application and building enhanced dashbords. While
contract expiry filter
Can we change the contract expiry filter to more than 30 days? We need to view contracts that will expire in 60 or 90 days.
No domain authentication possible since DC 10.0.603 upgrade
Hi After Upgrade to DC 10.0.603 we are unable to login with Active Directory integrated login - we had to use paswordreset batch to login local also already tried DC 10.0.604 patch - same result the error in login page is "Wrong username/password" when
Creating custom reports across multiple customers
Hi, We have 40+ customers in Desktop Central. I can create custom reports per customer, but that is a pain to create for all customers and to keep consistent across all of them. Is there a way to have a report run across all customers? Otherwise is there
Reporting on Dynamic Groups Members
Hi, We have a bunch of dynamic groups, is there a way to see: Which dynamic groups a device is a member of or will be triggered against? Or is there a way to dump a report that shows devices and all the dynamic groups that device will be matched against?
Enhancements to Solutions
I would like to suggest a few enhancements to the Solution creation screen in ServiceDesk Plus Cloud(SDPC). Ability to expand the text window It's REALLY annoying and difficult to draft a solution within SDPC because of the fixed size of the text box
Scripting?
OK, to be fair, I just joined the forum to lookup something else, but it appears a no-starter. That being said, I noticed the word script in several of the posts, and wasn't aware scripting is an option. So there is a recent change where a script could
Instruction Request - Update Edge to Chromium Version
Hi, Do you have any instructions for updating all our Windows 10 PCs to the new chromium version? Microsoft publishes guides for Intune and SCCM only, if they did group policy support I would just replicate it in DC: https://www.microsoft.com/en-us/edge/business/download Also is desktop central able to update this product, since it does not use windows update. Cheers Luke
Fixes to Multiple Vulnerabilities
The following list of vulnerabilities reported by Tomasz Kuczyński have been fixed in Desktop Central. S.No Vulnerability Details 1 Basic authentication in the agent - server communication has been enhanced by Client Certification Authentication. 2 Improper
Add new Monitor in APM using OPM
Hello, I've installed OPM and APM Plugin in the same server. I'm now looking for a way to add a new monitor in APM Plugin. Indeed, when I connect to OPM and navigate to Apps--> Dashboard: I can see the APM interface. But there is no way to add a new monitor
Security vulnerabilities fixed in Firefox 83 and Firefox ESR 78.5
Hello All, Mozilla has released security advisories for Firefox 83 and Firefox ESR 78.5. A series of security vulnerabilities are fixed in this update. Find the details for the same below. CVE ID Description Impact CVE-2020-26951 Parsing mismatches
Security vulnerabilities fixed in Firefox 83 and Firefox ESR 78.5
Hello All, Mozilla has released security advisories for Firefox 83 and Firefox ESR 78.5. A series of security vulnerabilities are fixed in this update. Find the details for the same below. CVE ID Description Impact CVE-2020-26951 Parsing mismatches
Security vulnerabilities fixed in Firefox 83 and Firefox ESR 78.5
Hello All, Mozilla has released security advisories for Firefox 83 and Firefox ESR 78.5. A series of security vulnerabilities are fixed in this update. Find the details for the same below. CVE ID Description Impact CVE-2020-26951 Parsing mismatches
Client views
Is there a way to alter the views available to a client?
Request Status: Resolved and Closed (Advanced Analytics)
I have spent time looking through Advanced Analytics pre-built dashboards and charts and I cant understand why they would use Requests Resolved when trying to count how many request a technician has completed. I have setup and commonly see this suggested
Data Sync Status is failed Between Analytics Plus and Application Manager
I already Install Trail version of ManageEngine Application Manager and ManageEngine Analytics Plus but when I add data source as ManageEngine Application Manager its successfully added but now problem Fetch is Sync problem below problem is shown I
I want to add end users in the SLA escalation field instead of Technicians
HI, Is there any way to add an end users in the SLA escalation filed of Incident and Service Request? Right now only Technicians is possible. If any script is available for that please let me know. Thanks Mostafiz
How to export dashboard and chart then import in another workspace
Hi, Some times we want to delete workspace and create workspace newly, but I want to copy dashboard and charts. Do you have any solution to export and import dashboard and chart to another workspace? Thanks for helping
Java Runtime under Coretto java + Tomcat
Using AWS Coretto Java 11 and Tomcat 9, a Java Runtime monitor can attach to the running tomcat via JMX, but the statistics it gathers are far less than, for instance, an Oracle java based JVM: the garbage collections tab shows nothing, the configuration
O365 Manager Plus is now M365 Manager Plus!
Hello Everybody! We are glad to announce the release of M365 Manager Plus' build - 4406. It includes the following changes: Highlight: O365 Manager Plus is now M365 Manager Plus: To ensure seamless user experience with regard to Microsoft changing Office
Getting server current time in OpManager and its API
Hi, I need to get servers' current time in OpManager and access it via API. Apparently, the current time of servers isn't available in OpManager by default. If it's the case, How could I add it and also access that from OpManager's REST API? Would it be through adding a custom SNMP oid to a device profile? Thanks
Manage more than desktop
Hello Desktop central is based to manage desktop with agent setup on each assets for patching assets and remote controle Is it possible to extand management for inventory all IT assets (statics desktop assets, printers, switchs), and have also relationships
Multiple approval stages from Field and form rules
Hello! Is there way for me to set two Approve stages from Field and Form rules? $CS.setValue("APPROVERS",["$ROLE_ONE$"]); (Only sets one stage with one person) $CS.setValue("APPROVERS",["$ROLE_ONE$", "$ROLE_TWO$"]); (Still sets one stage with two person
Upgrade to macOS 11 Big Sur with Vulnerability Manager Plus
Hello everyone, Apple has released it's latest macOS 11 Big Sur, on November 12, 2020 worldwide and we are elated to announce that it is supported by Vulnerability Manager Plus from build version 100620. You can now seamlessly upgrade all your mac devices
Upgrade to macOS 11 Big Sur with Patch Manager Plus
Hello everyone, Apple has released it's latest macOS 11 Big Sur, on November 12, 2020 worldwide and we are elated to announce that it is supported by Patch Manager Plus from build version 100579. You can now seamlessly upgrade all your mac devices to
Upgrade to macOS 11 Big Sur with Desktop Central
Hello everyone, Apple has released it's latest macOS 11 Big Sur, on November 12, 2020 worldwide and we are elated to announce that it is supported by Desktop Central from build version 100579. You can now seamlessly upgrade all your mac devices to Big
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