Underpinning Contracts
Thanks for the good article [Term of the Day]: Underpinning Contracts.
https://pitstop.manageengine.com/portal/en/community/topic/term-of-the-day-underpinning-contracts-14-10-2020-1
Service Desk Plus only supports OLA and SLA. Is there a solution to add UCs as well? For example, a contract with an Internet Service Provider affects OLA and SLA of services. How can these connections and their effect on each other be stored in Service Desk Plus? Is there a plan to support UC?
https://pitstop.manageengine.com/portal/en/community/topic/term-of-the-day-underpinning-contracts-14-10-2020-1
Service Desk Plus only supports OLA and SLA. Is there a solution to add UCs as well? For example, a contract with an Internet Service Provider affects OLA and SLA of services. How can these connections and their effect on each other be stored in Service Desk Plus? Is there a plan to support UC?