Hi Guys,

Got a 2nd person in our org that is using MESDP for application troubleshooting, but needs to be able to log technical tickets by email and be able to reply to them by email, but they can't seem to do so as they are a technician in MESDP. Currently they have to be logged in to MESDP and use the web site to create tickets and reply to them. is there a way I can enable the technicians to be able to log tickets via email and reply to tickets by email?

Thanks!