Windows Patching Compliance with Asset module
Hi there everyone - I would like to see if our agency can monitor compliance with the Windows Updates via the Asset module. Has anyone had any success with this?
Profile not get assigned to a Windows 10 device
I've created profile for Windows 10 devices Enrolled device successfully, But in status i see that profile assignment failed for device with status "Failed" and remark "500 : DevicePasswordEnabled" What does that mean? and how to fix that
ADSelfService Plus
Hi It looks like removing the domain selection option is working not only for the normal user logon page, but also on the /adminLogin.cc page Now when I navigate to /adminLogin.cc I am not presented with selection between DOMAIN and LOCAL AUTH , therefore
Any ETA/Roadmap to integrate floor plan visual ?
Hello Do you have any ETA/Roadmap to integrate floor plan visual ? Regards
Wish: Collect the S/N of printers and the date of install (like screens)
Hello Is it possible to add in the values available, the S/N of printers and the date of install (as we have for screen connected to the desktop) thanks Cyril COHU
##DynDNS Monitoring OpManager##
Hi, When will OpManager support dynamic dns monitoring for public IP's that change constantly. When adding my device to OpManager using DNS name, it successfully changes, however it does not thereafter continue to look at DynDNS IP as when it changes, it continues to look at original IP, when device got added. Please, this is a urgent DEMO for a huge company that could bring potential big earnings to ManageEngine. Running Build: 11400. Brand New x32 install on Windows x64
SNMP Setting
hi i trying to configure SNMP setting on manageengine FW analyzer, but i get this note : "Only successfull devices will be saved" manageengine do not try any connection to the host, after clicking test button the note appear ? i use this way inventory\select
Change Request Triggering Question
Good Morning, My scenario is as follows: A Change Request (simplified) - is open and closed. Once that ticket is closed, is there a way for it to spawn a separate Change Request (specific to that original ticket)? This new ticket will just need to be
Filter available groups by defined fields in Template
End Goal: When a new request is made, I don't want the requestor to select the group memberships, I want to define them based on the company, Title and Office fields that they already are required to select. I could use creation rules to do this, but
Remote Control via SCCM
Hi there, today we found out about the remote control feature now beeing able to make use of CmRcViewer.exe. Unfortunately we can't manage to get this to work from SDP. When we click on the Remote Control Button we get a little windows telling us: Remote Control connection established but are not able to see the session. What part have we missed? When I run the command manually it works like a charm: "C:\Program Files (x86)\Microsoft Configuration Manager\AdminConsole\bin\i386\CmRcViewer.exe" REMOTEMACHINE
url to open requester search by phone
Hello, the goal I want to achieve is to connect my voip software with Service Desk Plus. My software allows me to open an external url using the phone number value (eg http://my.crm.com?caller-id={CALLER_ID} ) I am manually trying to open the requester tab but I can't figure out exactly what url I should use to filter by phone number eg using user id use this url /SetUpWizard.do?forwardTo=requester&isUser=true&viewType=details&userId=970 Is it possible to replace userId with phone number? What field
Support DDNS
Hi, The Opmanager supports management by DDNS? Best regards. Gustavo
Email notifications not going out to End Users.
Hey there, Our current setup is that a end user can submit and email to the help desk and a ticket will be created and show up in the queue. In addition, if we want to make changes to the ticket or need approvals, etc. An email used to send out to the
Restrict Mobile Data usage For Apps MDM Cloud
is it possible to restrict mobile data useage in the profiles or in app settings for mobile applications, i am primarily thinking about app downloads and app updates. Thanks
Third Party Updates Firefox
Hi, we activated the third party updates in the Patch Mgmt and Firefox was updated in English instead of German. is there a possibility to put the updates in german?
SDP and Office 365 - Plans for Modern Auth for fetching emails.
We use Office 365 as our mail provider. SDP users IMAP to fetch the emails. That uses Basic authentication. Microsoft was supposed to have disabled Basic Auth but delayed that due to Covid. As a company we have decided to move on this now. We disabled
ServiceDesk Plus API task update
Hello, I'm trying to update a task from request though the browser page. It works fine from my python script, but i would like to ue a direct url in my project. Is there a way to convert put request to url ? Py code: import requests url = "https://web.site.com:1234/api/v3/tasks/36311"
Installing Desktop Central agents using Start Up Script - Does not work for remote PCs
The following guide is great for machines that are on premise, But remote users are not affected by it. https://www.manageengine.com/products/desktop-central/agent_installation_windows_gpo.html The only solution I see is running the startup script as
Technician username not updating
Hi, We have an issue with a technician who has changed their last name in AD. It has not updated in service desk. I tried to manually update the user but it kept finishing with failed to update. Thanks Adrian *Edit - Just to add, we are having issue with the AD username that has changed in AD that is not reflecting in service desk. So they are unable to login
ADSelfService Plus 6012 Release
Hello everyone, We are glad to announce the release of build 6012 with the following features, enhancements and issue fixes: Features: MFA backup codes for authentication: Users can now prove their identity using backup codes when they cannot access the
Inventory: how to get the pc names / hard disk type or model.
Hi, I want to get a list of pc names / hard disk type or model. How can i do that without going to each pc? (The idea is to know all the pcs that don't have ssd hd) Thanks Joaquim
[Term of the Day]: Artificial Intelligence
Term of the Day “Artificial Intelligence” Definition — What is AI? The term Artificial Intelligence (AI) refers to any human-like intelligence exhibited by a computer, robot, or other machines. AI is accomplished by studying how the human brain
How to
I hope you are in Health and Safe, My Scenario is as follow: in my company , two roles created as "Head of Department" and "Approver". All of my department approvers are VIP Users. The application approval process in my organization consists of two steps.
DeviceExpert Exporting device config history
Hi, I want to export the past Config history in TEXT file by DeviceExpert, do you have it as a function? I know I can get up to 5 generations out of the past in the report, but I want to export all the past history of managed devices to a text file!
2 actively exploited zero-days in Chrome fixed along with updates for Edge for Chromium
Hello everyone, Google has recently patched 2 actively exploited zero-day vulnerabilities in Chrome, making this the fourth and fifth actively exploited vulnerability addressed in the past week. The details of the vulnerabilities are as follows: CVE
2 actively exploited zero-days in Chrome fixed along with updates for Edge for Chromium
Hello everyone, Google has recently patched 2 actively exploited zero-day vulnerabilities in Chrome, making this the fourth and fifth actively exploited vulnerability addressed in the past week. The details of the vulnerabilities are as follows: CVE
2 actively exploited zero-days in Chrome fixed along with updates for Edge for Chromium
Hello everyone, Google has recently patched 2 actively exploited zero-day vulnerabilities in Chrome, making this the fourth and fifth actively exploited vulnerability addressed in the past week. The details of the vulnerabilities are as follows: CVE
How to setup "Update request status when a new reply is received."
Hello, I'm trying to implement this script on our server https://pitstop.manageengine.com/portal/en/kb/articles/update-request-status-when-a-new-reply-is-received Looking at the config file don't understand why do I need to configure my mail server? Could someone please explain why ? KR Daniel
RPC Server Is Unavailable
Today when using opmanager to explore Windows, use WMI I found that RPC is not available, so I turned on TCP/135, But it is found that there are clients that have joined the domain, which can be successfully authenticated But there is no client that joins
Cant update ServiceDesk Plus
Hi All, i´m trying to upgrade from Version 9400.0.2.0 So i followed the instructions on the website. - backup - shut down service - update as admin - chose file "ManageEngine_ServiceDesk_Plus_9_4_0_SP-1_0_0.ppm" Everything looks fine so far but then
Launch application interactively from self service portal?
Hi, I have a *.cmd file, that requires user interaction, that I would like users to be able to run when required from the self service portal. I can set the script up as a software package, add it to self service portal, but it always launches as system(?) and not in their interactive session. Therefore creating a Windowws CMD console in task manager but unable to interact with it. Any way to launch things from Self Service portal and be interactive to the user? Thanks,
Turning OFF "Restrict users from Uninstalling the Agent from Control Panel. [Applicable only for Windows]" and "Restrict users from stopping Agent service [Applicable only for Windows]" does not work.
Turning OFF "Restrict users from Uninstalling the Agent from Control Panel. [Applicable only for Windows]" and "Restrict users from stopping Agent service [Applicable only for Windows]" does not work. This is a global setting under Admin > Security Settings,
One screen to view ALL sites a user has access to?
I am finding it extremely difficult to perform a simple task - I need to know all sites across all site collections (without having to select each one) that a user has been granted access to, whether it is via direct permissions or inside a SP group.
Deleting Custom Reports
I might be missing something but is there any way to delete a custom report?
Custom Triggers/Change Management
I'm trying to make custom triggers work with the Change Management module. I'm using the script supplied here: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-automatically-create-multiple-tasks-in-a-change-request-with-a-configurable-json-file
[Term of the Day]: iFrame
Term of the Day "iFrame" Definition — What is an inline Frame? Inline frames, usually just called iFrames, also called floating frames, is an HTML tag that allows a completely different web page to load inside a frame that is displayed inside of the
Page Script to Hide Unanswered Fields
After reviewing the information found here, https://pitstop.manageengine.com/portal/community/topic/page-scripts , I would really like an example script for Example B. We have forms for Onboarding and Employee Changes that often have many unanswered fields. Hiding them would make reviewing completed forms much easier.
Error while Creating or editing task template in NON-english Languages
Hi when I want to create or edit a task template, An error message will displayed. this problem is only in non-english languages here is a screenshot from error message page in Attachments. my sdp version :11.1.27 my db : Sql Server Regards
[SD-84614] When saving new or modified Task Template get error
Hello, hope you can help. Whether I create a new task template or modify an existing one, I get the following error: The value indicated for the "tempSave" parameter is not valid. Tryed diferent browsers and computers with same result. Thanks, Rod
Assign request to another instance
Hi, How can I Assign request form IT instance to another instance(HR)?
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