[SD-79491,SD-78846] Job Execution Failure - Common Notification Job Executor
Greetings, Since upgrading from 9426 to 10016, the error log is receiving lots of the following error in the JOB_SCHEDULER module, Sub Module: CommonNotificationJobExecutor... System Log details: System Log Message: JobExecutionFailure: jobId:1265542; ErrorMessage: java.util.concurrent.ExecutionException: java.lang.NullPointerException; JobInfoObject: {"errorInfo":[null],"jobId":[1265542],"jobInput":["{}"],"executorClass":["com.manageengine.servicedesk.jobexecutors.CommonNotificationJobExecutor"],"moduleName":["COMMON_ACTIONS_NOTIFICATION_JOB"],"jobInputObjectStore":["com.manageengine.jobscheduler.JobInputObjectStore@621d918d"]}
FYI: Fixing Requester Self-Service Portal Home Screen URLs
Attached screenshots for reference. The View Solutions button in my requester's home screen inexplicably lost a part of it's URL (?action=view) and was returning a "You are not authorized to view this page" for all requesters and technicians who followed the URL due to this. The ticket I had open with support was elapsing 16 days with no progress, and I quite by mistake stumbled upon the fix: Clicking Theme -> Edit gives you this code editor. (you get to this screen though Admin -> General -> Self
[Term of the Day]: Endpoint Protection
Term of the Day "Endpoint Protection" Definition — What is Endpoint Protection and why is it crucial today? Endpoint protection is a term often used interchangeably with endpoint security. It refers to the approach of protecting an endpoint business network when accessed by remote devices like smartphones, laptops, tablets or other wireless devices. Every device which can connect to a network poses considerable danger. As these devices are placed outside of the corporate firewall on the edge
[DidYouKnow-42] Why your apps need Short Session Timeout
Keeping your applications secure and data protected is a growing concern in today’s era. Security compliance is of the utmost importance across all organizations and failure to do the same might lead to data loss and business risk. As an enterprise organization that is particular about compliance and security, you might want to ensure the security of your data by implementing a strict session inactivity timeout limit. Also, the Session timeout plays a significant role in managing the system resources
[SD-82344] SDP & SCCM Integration
Hi, I'm trying to integrate our SCCM with SDP. We are running SDP 10508 & SCCM CB. The issue I have is our SCCM DateBase is not on the default instance. I've tried adding it in via Admin >> Discover >> SCCM Integration then filling in the fields. The user guide has no information about instances. However I can not get it to connect no matter the config I put in. eg Hostname: ServerName\InstanceName DataBase Name: SCCMDB or HostName: ServerName DataBase: InstanceName\SCCMDB I've triple checked
Supportcenter Plus 11.0 Iphone and Android Apps Released
Dear Users Greetings for the day. With the continuation of the Supportcenter Plus 11.0 release, we are working on several tasks to make our users feel better, implementing useful functionalities , better user experience, and more. This time, We are happy to announce the official launch of SupportCenter Plus 11.0 version compatible iPhone and Android Apps, an app that helps businesses deal with customer support on the go, making it a hassle-free experience with a straightforward approach. Why use
Identity Governance Myth #3: IG is not cloud applications friendly
Contrary to this, IG is even more important in cloud, as the data there is not inside your organization's perimeter or boundary. As data security is important in could environments as well, it is imperative to clearly define the roles and their corresponding
Script in iOS and Android not working
Hello, I have a problem with the iOS and Android app, I have a script running in my templates that autofills some data in the request. The script that I am using is below: --> START SCRIPT <-- var fafr_key = "WorkOrder_Fields_UDF_CHAR3"; var api_key = "udf_sline_1"; var additionalFieldValue=$CS.getValue("REQUESTER.user_udf_fields."+api_key); $CS.setValue(fafr_key,additionalFieldValue); --> END SCRIPT <-- The script runs on "Changing of a Field" when the requester is filled. I use this script for
Automatic 48 Hour Hold
Is there a way that a ticket can be placed on a 48 Hour hold then automatically resolve out on resolution? For example, I go to resolution, enter my resolution and select say 48 hour hold from the status. Then in 48 hours if all is well and there is no response to the contrary from the requester, the status goes to resolved and we are done. This would give the requester 48 hours to test without the need to reopen the ticket after it's been resolved. I know I can do this manually by going in, setting
Assets management
We are using service desk plus and for asset management it fails to scan the machines connected to our network. It ends up with the following errors, 1. Credentials is not configured 2. General failure while performing the operation 3. Connection to the RPC server in the workstation failed 4. Failed to communicate the Agent. We have configured the credentials, the port 9000 is enabled, at times it does scan at times it will fail. Need suggestion and help in regards to this ASAP.
configuring sms sending
Hello , I would like to know which protocol is supported by Service desk plus for configuring sms sending Att
Issue with incident requests loading for requestors
We currently have 50+ incident requests templates within our business that work perfectly fine. However, there have been a few that i have created that just wont load for staff (either an error message appears, or the page just doesnt load. Has anyone experienced this?
You have reached the maximum number of users that can be added. Please contact support for assistance
I am unable to add any requesters to my ondemand SDP. We have over 1500 users. https://sdpondemand.manageengine.com/app/itdesk/ Thanks Geoff
How to Display Integrated Menus to Another Helpdesk Instance?
Hi, We're currently evaluating the ServiceDesk Plus Pro and we just noticed that after we created new Helpdesk Instance, the integration menus such as Desktop Central, MDM, ADManager Plus are not visible in new Helpdesk Instance. Any idea where to set this?
Patch Tuesday September 2020 - Supported updates
Hello there, Below is the breakdown of all the updates released in September 2020 Patch Tuesday. New Security Bulletins : 2020-09 Security Monthly Quality Rollup for Windows Server 2008 Systems (KB4577064) (ESU) - Not Supported 2020-09 Security Only Quality Update for Windows Server 2008 Systems (KB4577070) (ESU) 2020-09 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 Systems (KB4577053) (ESU) 2020-09 Security Only Quality Update for Windows Server 2012 Systems (KB4577048) 2020-09
Patch Tuesday September 2020 - Supported updates
Hello there, Below is the breakdown of all the updates released in September 2020 Patch Tuesday. New Security Bulletins : 2020-09 Security Monthly Quality Rollup for Windows Server 2008 Systems (KB4577064) (ESU) - Not Supported 2020-09 Security Only Quality Update for Windows Server 2008 Systems (KB4577070) (ESU) 2020-09 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 Systems (KB4577053) (ESU) 2020-09 Security Only Quality Update for Windows Server 2012 Systems (KB4577048) 2020-09
Problem in Duplicating a Request
hi everybody When I want to duplicate a request, Description of the request will repeat Continuously in duplicated request. 3 times or 4 times!! My Servicedesk Build number: 11116 DB : SQL Server here is some snapshots in attachments Best Regards...
Patch Tuesday September 2020 - Supported updates
Hello there, Below is the breakdown of all the updates released in September 2020 Patch Tuesday. New Security Bulletins : 2020-09 Security Monthly Quality Rollup for Windows Server 2008 Systems (KB4577064) (ESU) - Not Supported 2020-09 Security Only Quality Update for Windows Server 2008 Systems (KB4577070) (ESU) 2020-09 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 Systems (KB4577053) (ESU) 2020-09 Security Only Quality Update for Windows Server 2012 Systems (KB4577048) 2020-09
How to pickup warranty expiry date with SDP Cloud
Is there a way to have SDP Cloud pickup the warranty expiry date from Dell & Lenovo units?
IT asset, non-IT asset
hello i have two printers, one of them is IP printer and other is non-IP printer i want to add them to servicedesk plus, in SDP we have one product type as printer and it is an IT asset My question is what is the best practice in this case?
different login form for admins and users
One of the security features of web applications according to OWASP, There is a different login form for admins and users. How to create two separate login forms in the servicedesk plus?
Apply Business Rules to current requests
Is there a way to apply Business Rules to requests that already exist? The options are only for when a request is edited or created, but I think it would make a lot of sense if you could apply for existing open or closed tickets. The same way Outlook Rules can run and apply on emails.
Push notification need to live internet connection in SDP Server
Hi, I have question for get push notification in SDP mobile app. I active this feature on SDP and install app on my Android mobile device. When I disconnect internet from SDP server, push notification doesn't send to my mobile and when I connect internet to SDP server, I get push notification. Does this feature an live internet connection on SDP server? Thanks for helping
Push Notifications in Android App
Hi, Push notification in Service Desk Plus Android App is not working even though my application is upgraded. My SDP Version : 11121 My Android App Version : 5.2.4
Remove First Response requirement
Hi, Is there a way where we can remove the "First Response" requirement upon acceptance of Ticket? We would want to lessen the steps needed to complete the Ticket Acceptance. My idea is to have it automated. Send the response to the Ticket requestor upon Ticket Acceptance instead of crafting an email or sending a template or putting a note that adds another step. We would want to implement LEAN on this and remove another step. Thanks!
[Term of the Day]:Search Engine Marketing
Term of the Day “Search Engine Marketing” Definition — What is SEM? Search Engine Marketing or SEM (also known as Search Marketing) is the practice of gaining traffic and visibility from search engine results pages, using both paid and unpaid efforts. Traditional SEM is made up of two processes: “organic” search engine optimization (SEO) and pay-per-click advertising (PPC). SEM was an umbrella term that incorporated search engine optimization (SEO) and paid search. Over time, the definition
Learn how to expand OpManager's scope and secure your network
Did you know that the ManageEngine Firewall Analyzer add-on for OpManager can give you control and visibility over your entire network security infrastructure - firewalls, VPNs, proxy servers, intrusion detection systems (IDS), and intrusion prevention system (IPS) right from your OpManager console? Join us for our free webinar and learn how this synergy will help you manage firewall policies; optimize firewall rules; monitor firewall configurations; and manage alerts, security compliance, and auditing
ADSelfService Plus 6008 Hotfix Release
Hello Everyone! We are glad to announce the release of ADSelfService Plus 6008 Hotfix build. Issue Fixes : Fixed an issue that prevented proper embedding of image in email content. If the Password Expiration Notification's retry option is disabled, managers receive an empty Soon-To-Expire Password Users Report on the specific days configured when no users fall under the report that day. This has been fixed. How to update? Update using the service pack. New to ADSelfService Plus? Download the fully
Script Error
We are having the following problem when we use the application on a 2008 SP2 server I attach the image so you can see detail I tried several addresses at the time of installation but the result is the same
How to do full Backup and Restore ADAudit Plus correctly
How to do full Backup and Restore ADAudit Plus correctly Hi! ADAudit Plus 6.0.0 was installed with PostgreSQL. Recently, an unknown failure occurred in the web interface and the "User Work Hours" report when generated returns an error that a failure occurred inside the system. In event logs, if you try to view SQL queries and directly execute them in PostgreSQL, they are executed successfully! So the problem isn't in the database? Since version 6.0.0, the data engine-xcode component has been added
Bad Request Error
Using Postman, I added the TECHNICIAN_KEY to the header and got the following error: "response_status": { "status_code": 4000, "messages": [ { "status_code": 401, "type": "failed", "message": "V3API restricted for Path:/api/v3/requests Method:POST" } ], "status": "failed" } Is this a permissions error?
[Term of the Day]: Backdoor
Term of the Day "Backdoor" Definition — What is a Backdoor in Computing? In layman's terms, a backdoor is normally a door that is obscured from the general public. It is not normally used as an active passage in the everyday working of things. Imagine you're a burglar casing a house for a potential robbery. You see a "Protected by…" security sign staked in the front lawn and Ring doorbell camera. Being the crafty cat burglar that you are, you hop the fence leading to the back of the house. You
Service Hours
Hi, Currently, we are not able to set the Service Hours: Monday 5AM - Saturday 7AM. Our Server Team is on a 24/5 shift only and not on 24/7. How can this service hours be set? Thanks!
Allow using stored accounts in PMP for scheduling the Azure AD user import
Hi all, Please add the ability to pick an account stored in PMP for the Azure AD import function (the same as under Active Directory). Currently the account used for this import is automatically managed by PMP (and thus changes the password frequently). This breaks the import function, since we have to manually fill in the credentials for importing from Azure AD. I would expect a drop-down to pick the resource and account from PMP, the same as with the Active Directory import option, instead of manually
SDM fetch AD user photo
hello is it possible to configure SDM to show user profile photo from their AD attribute ( AD photo schema) ? thanks soheil
Can the Recent Items button be made more accessible?
The Recent Items button is at the top of the page. If I've scrolled down a long request, I have to scroll to the top to access it. Can it be duplicated on the request toolbar? There's already a Back To List View button on it. A "previously viewed request" button there would be handy too, if one is swapping between two requests.
Additional Fields on ESM Instances
Hi, As I saw in this forum, it's possible to change globalconfig table to grow the initial limit from 50/90 UDF fields to 200. Are these UDF fields common to all ESM instances or can each one have up to 200? Thanks, Pedro
Field and forms rules - Incident template
Hi! I'm creating a new incident template and wondering if it is possible to create a rule if the field Date/Time is less than 5 days ahead you will get a prompt saying "You cannot submit a change that is less than 5 days ahead, please call ServiceDesk....". You will also not be able to submit the request. /Marcus
Log of attachment access
Hi there, Is there a log of activities within a request, especially open/download of attachment? Thanks!
Desktop Central - Deploy Microsoft Teams
Dear Support, I tried to deploy MS Teams via Desktop Central Software Deployment. I created the package from template and deployed to one computer. The status is executed/Succeeded, but the application not showing in Start Menu. Regards, Feremc
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