prevent duplicates in ad manager plus user creation template
i've done this : https://www.manageengine.com/products/ad-manager/admanager-kb/append-numbers-to-logon-names-in-case-of-duplicates.html but i'm still getting the error saying that the object already exists. what am i missing?
ME ADManager - Unlock User Management
Why is "Delete User" the first button (and its large) on the report page of Locked-out Users, and the Unlock User button is just a small padlock? I dont know how many times we have had to restore users because of an inadvertant click on the wrong button.. Can the "Delete User" be moved to the other side of the page or removed alltogether...? I'm not sure why that is set as the primary action. Thanks
Monitoring Domain Controllers
What is the best practice to monitor domain controllers without using a domain admin account?
SSL Certificate Monitoring
Can someone provide steps on how to configure this in AppManger?
[Term of the Day]: Optical Character Recognition
Term of the Day “Optical Character Recognition (OCR)” Definition — What is OCR and what is it used for? Optical character recognition is usually abbreviated as OCR, also called text recognition, is a technology that converts images to text so that computers can extract text data from image files. This can be a huge productivity shortcut for students, researchers, and entrepreneurs who deal with a lot of documents. Once you process a document with OCR technology, you can easily edit, search, index,
[Tips & Tricks] Company logo in Request Print Preview
As you all may know about the feature that allows you to print the request in ServiceDesk Plus. We have had several customers requesting to include the organization/company logo to this print preview as printing of the request is part of the access management procedure requested by the audit team and print copy must have the company logo. This requirement was accomplished by a custom HTML and we would like to share it here as it can be useful to many of our users. Follow the steps below to configure
Technician cannot resolve request "value not provided"
Hello, I have an issue where I as the full admin can resolve an issue but my technician gets a weird property window popup with a warning "value not provided". Anyone run into this one?
Technician Notifications - send the note
hi, I was wondering if there is a way to send someone's note to technician by mail or rest post. I know its possible to notify that someone replied to the ticket but is it possible to send the message content? thks
SDP OP with Teams integration
Hey all, So I follow the instructions on how to integrate Teams and SDP OP 2x, I also removed the lines from the "manifest.json" as per Teams Integration. But when I go to my request tab i get a blank screen as per the screenshot below. i even went ahead and replaced the URL with Https://google.com and still the same screen. Did anyone get this working if so can you please share.
Convert email to Service request.
I have a business need to create service requests from email. I have a business rule to create a ticket with particular subject line in an email. But i need it as a service template instead of incident template. Is it possible to do this? Any suggestions?
Adding Notes/Comments and Updating request Tasks does not trigger a Update on Requests
Hi All, We have a custom trigger that triggers any time a request is Created or Updated. What it basically does is send information to our Helpdesk partners ServiceNow instance. However the challenge we are seeing is that when a Note is added in SD+ or when a Request Task is updated in any way it does not register as an update on the request. Because of this the custom trigger does not get triggered. Is there a way to fix this or is it a design issue in SD+? If by design, then this is a poor
Approval flow for an SR
User adds request --> Goes for Level 1 Approval. If it is approved, it goes to Level 2 Approval, and so on. Requirement is: 1. if the request is rejected in Level 1 approval, the user needs to edit the request and resubmit for approval. 2. if the request is rejected in Level 2 approval, it needs to go back to Level 1 approvers/users to verify. is it possible to achieve the above two requirements? We are using Service Desk V10.5 Looking forward for your Support.
Field & Form Rules: Tasks
Hi, I am currently trying to create a new Field & Form Rule (On Form Submit) for a new incident template. My goal is to apply tasks to this template automatically. So I created task templates in advance and when I try to add them under "Actions" it says "no matches found". I feel like I should see all of the task templates there. Am I missing something? I've attached a screenshot. Thank you in advance.
Cannot Export Passwords
We cannot export passwords when logged in as any account, including global admins. The options are disabled even though we followed the steps in the article Exporting Passwords for Secure Offline Access, updated PMP to the latest version, and tried with Chrome, FF, and IE. Any suggestions are appreciated.
Ability to View Status Change Date in Change Reports
Hello, I have a request for a feature enhancement that could be useful for our organization and potentially many other organizations that utilize Change Management in SDP Cloud. Having the ability to view the date and time that a status was changed would be very useful in the reports section of SDP. For example, being able to see the date and time for when Change Requests were approved in the CAB Evaluation stage.
[Blog] Purchase Order Life Cycle
In good old days, the purchase orders process was sluggish, to order a product the organization had to type or print the PO. It had to be routed internally between departments for approval. After the PO approval, it had to be mailed or faxed or emailed to the vendors. This old-fashioned paper method could take weeks to complete. Today PO process has been digitized, it takes very minimal time to order and complete the PO life cycle, without any human errors. A purchase order or PO is a requisition
[Term of the Day]: Subject Matter Expert
Term of the Day “Subject Matter Expert” Definition — What is SME? The Subject Matter Expert also referred to as "SME", an individual who is highly knowledgeable in a pertinent field within the organization. SMEs are in high demand in organizations, they provide technical advice on process designs and product specifications, they work either as external consultants or internal staff. SME's play a vital role in different working sectors like BPO's, HelpDesk, Human Resource Management,
SLA Timer (On Hold Status)
Hello, Guys, I need help. In our installation of ServiceDesk Plus, we have a problem with SLA Timer. Despite we have set timer stop for On Hold Status (default) timer don’t consider pause. For example SLA 4h, timeline: work – 4,5h, On Hold (wait for Customer response) – 8h, work – 0,5h, closing the ticket. Service Desk calculates 9h of delay, instead of real 1h. How can we configure the system in our way?Thanks for help. Damian
Password Manager Pro New Setup issues
Setup Primary Server – ChangesDB. - Configure Replication – Installation of Secondary Server. This is First time login to both Primary and Secondary server so once its open the default screen on Primary Server We put admin /admin The URL loads for changing password but it does not show any options to change the password . As per logs we get the following error: Caused by: java.sql.BatchUpdateException: Cannot insert the value NULL into column 'ROLENAME', table 'PassTrix.dbo.Ptrx_UserSessions'; column
SQL HA Cluster Configuration Failing
Hi Team, We are facing issues while configuring the SQL HA. After running configurereplication.bat. The test went successful , but while configuring we are getting the following error : ERROR OCCURRED: Password validation failed. The password does not meet the operating system policy requirements because it is too short. InDetails : [12:10:03:026]|[07-09-2020]|[INFO]|[15]|[com.adventnet.passtrix.sqlserver.replication.SQLServerReplication]|[connectDBServer]: Slave database : PassTrix| [12:10:27:483]|[07-09-2020]|[INFO]|[24]|[com.adventnet.passtrix.sqlserver.replication.SQLServerReplication]|[createPublication]:
When I create PO, I didn't see services that define in Vendor Services page as manually
Hi, For keep integrity of data, I defined all services in Vendor Services, but when I want to create PO, I didn't find my services in select field. Also when I create service in PO page with quick add service in below of select, I can see it, but I can't see all services that created in Vendor Services. Also I have this problem for products that exist in Product page and I can't see these products in PO product selection list. I think it's bug. What should I do? Do you have any solution? Build No:
Please add search box in the top of Preventive Maintenance Tasks page
Hi, I have more than 100 PM in SDP v11.1.18 and I need the search box for search within all preventive maintenance tasks. Please add this feature to the next release. Thanks for helping
Identify unused software packages
Can a report be run to identify software packages not associated with "Configurations" or "Custom Groups" ?
ADSelfService Plus 6002 Hotfix Release
Hello! We are glad to announce the release of build 6002 with the following issue fixes: Issue fixes: Fixed an issue which prevented sending the password expiration notification and expired password notification to users with the Password Setting Object applied to them. Fixed an issue that prevented saving multiple mail addresses under Notify Admin in the Notifications tab of Advanced Policy Configuration settings. Provision for verification of user enrollment status with Duo Security
Contracts
Hi, is it possible we can add in additional field in contracts? also add more contracts status option?
How to list software asset in incident
Hello community, I want users and tech to be able to select any software assign , used, owned by the requester. i though i could do it in the asset field but the software category does not show in the list.
Switch from IMAP to EWS - connection refused
We are trying to switch from IMAP to EWS so we can disable IMAP/POP on our Office 365 tenancy. We have confirmed our settings but are getting a connection refused error when we try to save the settings. We enabled debugging in the log and can see this reported below. We have also tried pasting the EWS connection string into a browser on the server and this generates a credential prompt so it appears to not be a network issue. We're running 11.1 Build 11103 [08:26:29:839]|[07-10-2020]|[SYSERR]|[INFO]|[53]:
[Term of the Day]: zettabyte (ZB)
Term of the Day “zettabyte (ZB)” Definition — What does zettabyte (ZB) mean? A zettabyte is a unit of measurement used by technology professionals and the general public to describe a computer or other device's storage capacity. The number of bytes is equal to 2 to the 70th power, also expressed as 1 sextillion bytes. One Zettabyte is approximately equal to a thousand Exabytes, a billion Terabytes, or atrillion Gigabytes. For more than a decade, Cisco has been tracking and projecting global Internet
Is it possible to run a report to search for a specific local user on all systems in the domain?
cmdb>workstations>system>user accounts. In a nutshell.. When new systems are unpackaged and before they are joined to the domain the system is logged on to the first time with a user admin with no password. Windows and oem updates are applied and the local administrator account is enabled and set with our in house password. At this time the computer would be restarted and the setup account would be deleted. Last week I was troubleshooting a computer that had been in service for a little over a year
[SDF - 88579] Is it possible to populate ticket received confirmation with the LIVE expected resolution time?
Currently when a user logs a ticket they get the standard response stating the SLAs etc. Is there anyway to populate this response with the last x days average time to resolve for tickets logged in that category? Thanks.
SDP to JIRA 2-way integration
Hello Can You please tell me is it possible to intergrate JIRA in 2 way? I can create issue from SDP in JIra, but is it possible to update SDP ticket with JIRA resolution, notes , etc?
Problem in Initializing Postgres !!.. Kindly check logs...
I've met this problem for many times. The server OS is new installed and I ran the Installation, during the install process, this message came out. However, move to the install directory and ran sh run.sh can still work. Got confused about this alert. for more info, see the entire log zip.
Test new ticket
test
How can I create an integration with Microsoft TFS 2013?
Our company uses SDP for helpdesk break/fix type requests, and Microsoft TFS for anything related to application development, even break/fix items. Our developers want to see everything in one place and thus do not want to use SDP. We wish to present a unified experience for users that are requesting things from IT, so we tell everyone to log requests through SDP and if it is a development request, we manually move it into TFS. This becomes quite tedious, however we are set on wanting a single
[SDF-59933] Customer Satisfaction option
At present, when we close a request, a survey email is sent to the users. Instead of sending a "Survey email" separately, can we add the rating option (survey link) in the "Your Request has been Resolved" notification email?
APM oracle database monitor did not show informaction of tablespaces
Hi, I have an oracle database monitor and did not show the complete information of tablespaces. Is a configuration diferent? Thanks & Regards!
Custom view to end-user
Is it possible to share a custom view to end-users? Or can we share it only with Technicians? Thanks in advance.
Request Life Cycle and Approval
New status "Awaiting approval" is created. Approval Settings changed for this. Any status in template must have incoming transition. But is no way to send for approval by transition. I see only one way send to this status: menu Actions -> Submit for approval But in this way transition to status "Awaiting approval" is not fully functional and must be hided from technician and requester. How use RLC for Approval?
Windows Logon 2FA - Prevent on Locked screen
I've got Windows Logon MFA working on a few test machines but comes up every time the computer is locked. Is it possible to have Logon MFA only appear during account login and not for unlocking the PC?
Integration into TICK stack / InfluxDB
Hi All, Does anyone have experiencie merging the DB from Op Manager into the TICK stack? I want to pull metrics from it as part of a data warehousing architecture. Thanks!
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