How can I Export ticktes and all the associated data?
I need to export certain tickets, but not only the inofrmation shown, for example, in a report, but wit all the information, so that an auditor can see every ticket as in a print peview format.
No Data Available for Enrolment Reports an Audit reports. (Yes for User Reports)
Hi ME Team, Today I finded that all the Enrollment Reports and Audit Reports show "No Data Available", I am pretty sure that yesterday or a day earlier I ran the Enrolled User Report and it worked. I restarted the adssp server but everything was the same.
Security updates released for Chrome, Firefox 82.0.3, Firefox ESR 78.4.1, and Thunderbird 78.4.2
Hello everyone, Along with this month's Patch Tuesday updates, Google and Mozilla released updates for Chrome and Firefox respectively. Chrome stable channel has been updated to 86.0.4240.193 for Windows, Mac & Linux. The updates by Google and Mozilla
Security updates released for Chrome, Firefox 82.0.3, Firefox ESR 78.4.1, and Thunderbird 78.4.2
Hello everyone, Along with this month's Patch Tuesday updates, Google and Mozilla released updates for Chrome and Firefox respectively. Chrome stable channel has been updated to 86.0.4240.193 for Windows, Mac & Linux. The updates by Google and Mozilla
Security updates released for Chrome, Firefox 82.0.3, Firefox ESR 78.4.1, and Thunderbird 78.4.2
Hello everyone, Along with this month's Patch Tuesday updates, Google and Mozilla released updates for Chrome and Firefox respectively. Chrome stable channel has been updated to 86.0.4240.193 for Windows, Mac & Linux. The updates by Google and Mozilla
User Profile Migration without deploying new image
Hi team, Is it possible to migrate the user profiles directly without deploying a new image, it seems to be we can only migrate user with OS Deployment. It would be really great if we are able to migrate profile without reimaging as it save lot of time
Python add request to servicedesk plus
Hello, Can you help me, please. I'm trying to add request to servicedesk plus using python. Here is my code : import requests url = "https://web_url:port_number/api/v3/requests" headers = {"technician_key":"29CFC222-0000-4628-0000-04CAA5123456"} input_data = '''{ "operation": { "details": { "requester": "John Grey", "subject": "First request", "description": "Test request number 1", "requesttemplate": "Default Request", "priority":
Patch Tuesday November 2020 Updates
Hi there, This Patch Tuesday brings the following fixes and updates New Security Bulletins : 2020-11 Security Only Quality Update for Windows Server 2008 Systems (KB4586817) (ESU) (CVE-2020-17087) 2020-11 Security Only Quality Update for Windows 7 and
Patch Tuesday November 2020 Updates
Hi there, This Patch Tuesday brings the following fixes and updates: New Security Bulletins : 2020-11 Security Only Quality Update for Windows Server 2008 Systems (KB4586817) (ESU) (CVE-2020-17087) 2020-11 Security Only Quality Update for Windows 7 and
Patch Tuesday November 2020 Updates
Hi there, This Patch Tuesday brings the following fixes and updates. New Security Bulletins : 2020-11 Security Only Quality Update for Windows Server 2008 Systems (KB4586817) (ESU) (CVE-2020-17087) 2020-11 Security Only Quality Update for Windows 7 and
MFA email timeout
Is there a way to extend the timeout for sending the 2 factor authentication email to more than 30 seconds? I have contacted support and they attempted add a smtp timeout line to the wrapper.conf file and it still times out in 30 seconds. We are having
Average Closure Time by Category
I have been trying to get a custom report to work with Average Closure Time by Category as a tabular report and while this sounds simple i can't get it to croup by category. I get one line for each request in the filter criteria. Any suggestions or a
OpManager in DMZ
Hello All, I seen the post below about OpManager in the DMZ and what is required. It is an older post from 10 years ago so figured maybe something has changed. The questions I have are the recommendations still the same as from 10 years ago when it comes
[Community Digest] ServiceDesk Plus - October 2020
Here is the monthly rewind for October 2020! Version and Build releases: We had 2 build releases · 11129 (Released on 08 October 2020) · 11130 (Released on 27 October 2020) check this link for more details User Education and Resources: Masterclass
System has stopped the mail fetching schedule
Hi Support, Mail fetching has been stopping frequently. I have raised the issue with the support and they asked to upgrade to latest build. Even after upgrading, mail fetching is stopping frequently. I wonder why this issue is not flagged as error. It
[Term of the Day]: Metadata
Term of the Day “Metadata” Definition — What is Metadata? Metadata is a shorthand representation of the data, it is simply defined as data about data. In IT the prefix meta means “an underlying definition or description.” So, metadata describes
[Free training] Secure IPs and switch ports from rogue access with OpUtils
Rogue attackers might be infiltrating your network right now! Join us as we discuss how to optimize your IP address and switch port management strategy, and learn how to secure your network and handle attacks efficiently with OpUtils. Here's a quick
Chat Button customisation
Good Day We are using the Live Chat function. It is also implemented on our website. However, we would like to customize it. For example make it bigger or change the icon and so on. Is there a chance that you might add these options to Service Desk Plus in a coming update? Best Regards
Limit remote access to Servers
Hi! I wonder - is it possible to limit remote access to the Server OSes thru remote connection? For connection to the Windows Servers via RDP or to the Linux/Network devices via SSH ve use Password Mnaager Pro.
Logon / Logoff Report
Hi Guys My Customer is using the Free Version for managing a Small Office of 10 Clients and 2 Servers therefore the extended Reports are not available at all. Just wanted to know which table the data from the already exisiting Report is fetched from -
[Term of the Day]: Internationalization (i18n)
Term of the Day "Internationalization" Definition — What is i18n? i+n1t2e3r4n5a6t7i8o9n10a11l12i13z14a15t16i17o18+n, better known as i18n, is a process of designing and developing a product or service that enables easy localization of target audiences
Report using query editor
I have this custom report but would like to insert a query that would include a ticket that has a specific line in "history" field or column.
Location/Site Rules
Is it possible to script SITE to auto-populate based on what's entered into the LOCATION area of an asset?
Office patches breaking Office Installs for users with Project/Visio installed.
Hi, For the last 3 patch cycles Ive been having an issue with my clients that have Visio/Project installed additionally to the default office suite losing their default file associations, unable to repair, unable to uninstall office, musr run the MSRA
Security Update - Cross-Site Scripting Vulnerability fix for Desktop Central
A vulnerability with the name Cross-site scripting on the DomainList page under proxy settings was discovered and reported by Walter This Cross-site scripting Vulnerability has been mitigated and has been released on November 4, 2020. Follow the below
Time spent reports
Good afternoon, I would like to create a report about all modules in the service desk (Requests, Problems, Changes, Project and also the related tasks) about which we . The TimeSpent-Reports do not give me access to the data of all modules. Can you possibly
Powershell REST API v3 Add-Worklog
Code below. Gives response_status @{status=failed; messages=System.Object[]} $input = @" { "worklog": { "request": { "id": "$RequestID" }, "description": "Adding a worklog", "technician": { "name": "Test User" }, "total_time_spent": "0 Hrs 5 Mins" } } "@ $header = @{TECHNICIAN_KEY=$ApiKey} $params = @{input_data=$input;format='json'} $Uri = $SdpUri + "/api/v3/worklog" $result = Invoke-RestMethod -Method POST -Uri $Uri
AD Sync shows Deleted Computer
We have noticed recently that users who are deleted from the AD are still showing up in Desktop Central, and this seen when we click on the Add Computers Link. Even after performing an AD Sync and setting the SOM Policy, its still shows them. The issue
Inventory clean up
How can we clear the inventory and have it rebuilt with the next scheduled scan? We are having issues where inventory reports are not correct. If I look at Software and say look at Winzip. On the initial screen it will say we have 28 managed installations. If I click on the 28 it takes me to the screen where it lists all of the computers that have the software. This list will only have 5 machines, but the Managed /Network installations still says 28. Essentially, I would rather have the machines
query
how I can make a query or report with this command: "netsh wlan show interface". I need to know how my wifi clients are connected thank you
Need script to change Status based on keyword in Reply
I am hoping someone has a script I can modify that will let me change the Status of a Request to "Closed" based on the keyword "Contacted" from the portal reply. I will gladly offer my help in other areas, but I am not a script writer. I Please feel free
Dynamic Group Add New Computers to Configuration Deployment
I have an app that when installed I want to set a registry key to set an option and keep users from calling in. I have the configuration created and working correctly and it is assigned to the dynamic group of all computers with that software installed.
API Methods for DynamicResourceGroups and Resources
Hi, The method to create a Dynamic ResourceGroup (DRG) works well but it's useless if we can´t share it with a user's group and create it behind a Resource Tree (For example "/Client/prod/<NewResourceGrpName>"). This Group will only be available for
Is there any way to report requests for dependencies??
57/5000 Hi, I use 'Request Dependency Marking' function on SDP to make dependencies for some requests and now want to extract this list of them. The request in the report should contain the PARENT request <ISPARENT> and the sub requests are dependent
Apps not installing on iPad
I've finally enrolled an ipad in our Mobile Device Manager Plus through ManageEngine's Apple Enrollment. I can see the device under Device Mgmt, but I can't install apps on it. I'm going to Device Mgmt, then Groups & Devices - Devices - click on the
Why is DC so bad at dealing with its server shutdown?
Why is DC so poorly coded to deal with its own shutdown? I have DC installed on a single Windows Server 2019 machine, which runs alongside some other server services e.g. a small mail server. On a standard installation of everything including DC, if I simply shut down the server normally on the machine restarting DC is left having to recover it's Postgre databases because they were not shut down cleanly. It can take 30minutes sometimes, yet a clean start is just a few minutes. It's the only service
Widget Script: Multiple content links in single selector
The sample script to place an external search link on a request page (using the subject line variable) shows just a single search reference. var x=$CS.getValue("SUBJECT");$CS.addWidget(content,type,name,selector,callback); Is it possible to add a second,
"Awaiting Device Activation" after joining iPad through Apple Enrollment
Hello, we have a few iPads that we've enrolled in Apple Business Manager through Apple Configurator 2. We can see them in the Apple business portal. In Mobile Device Manager, we've been able to enroll them using "Apple Enrollment," but we just see it
Eventlog not work
I'm pretty sure that my settings are normal, WMI and SNMP tests are passed, but EVENTLOG ALARM will not work for a long time
Deploy Agent from Panda Cloud Systems Management
Hi, We're planning to replace the Panda Cloud Systems Management by Desktop Central, in order to adopt the devices seamlessly to DC, we want to deploy the agent (Win) by pushing the agent installer through Panda's software distribution feature. Following
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