Deploy Agent from Panda Cloud Systems Management
Hi, We're planning to replace the Panda Cloud Systems Management by Desktop Central, in order to adopt the devices seamlessly to DC, we want to deploy the agent (Win) by pushing the agent installer through Panda's software distribution feature. Following
Trying to find all asset history
Hi all, Is there a way to determine all the asset history a particular user has had?
Single Sign-On Saml login
Hi, I would like to configure single sign-on to be able to start an external application. I have a question about this. Is it possible to open an application directly with a link in the browser, or does the application always have to be started via ADSelfServie
Installing patch directly on the agent
Hello, is there a way to start installing patch directly on the agent? We have many computers in our production, which we can only patch at certain intervals. The updates were distributed to these computers by the WSUS and the installation was then carried out manually by the users if required. We don't want to give users access to the Desktop Central Cosole. Best regards Michael
[Term of the Day]: WiMAX
Term of the Day “WiMAX” Definition — What is a WiMAX? WiMAX stands for "Worldwide Interoperability for Microwave Access" WiMAX is developed by an industry consortium overseen by a group called the WiMAX Forum, which certifies WiMAX equipment to
when reply to email - adds the REQUESTER emails
when reply
Query report from request with SLA time and time elasped
Hi, I need to query from SDP with these columns: 1- request id 2- requester name 3- request create time 4- requester department 5- technician 6- request title 7- time spent in hrs 8- time elapsed in hrs 9- overdue status 10- SLA resolution time base on
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Customer requirements and feedback are what drive us on the Applications Manager team. Our mission has always been a simple one: to help
Query to generate report on priority degraded tickets
Hi Team, We used below query to generate report on priority degraded tickets. SELECT wo.WORKORDERID "Request ID", wo.TITLE "Subject", qd.QUEUENAME "Group", ti.FIRST_NAME "Technician", LONGTODATE(wo.CREATEDTIME) "Created Time",
Scheduled query report
Hello! I'm looking into generating a scheduled report report that shows our tickets related to "Leavers" from the last 30 days (to be sent the 15th of each month). The fields to consider are either "Effective Date" or "Start/Leave Date". This is the query
On-Behalf-Of: Reporting To Approval
Hello, We setup "On-Behalf-Of" for requesters, but noticed that in the approvals tab the "$REPORTING_TO$" shows the requesters manager - is there any way to instead make it the "on-behalf-of" person's manager? thanks, James
[Term of the Day]: Predictive Modeling
Term of the Day "Predictive Modeling" Definition — What is Predictive Modeling? Predictive modeling, also referred to as predictive analysis/predictive analytics is a process that leverages data and stats to predict future events using historical
Python script won't run
Hi, I saved a test script here where the documentation says to save it. C:\ManageEngine\ServiceDesk\integration\custom_scripts When the custom trigger I set-up tries to run this script, I get the following error: Exeception: java.util.concurrent.ExecutionException: java.io.IOException: Cannot run program "TEST.PY" (in directory "C:\ManageEngine\ServiceDesk\bin\..\integration\custom_scripts"): CreateProcess error=2, The system cannot find the file specified sorry my DOS path skills have diminished
Adding shortcuts to Business Views in OpManager
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on Business Views at https://www.manageengine.com/network-monitoring/help/business-view.html
Creating Business Views in OpManager
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on Business Views at https://www.manageengine.com/network-monitoring/help/business-view.html
Self Monitoring in OpManager
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7
How to discover devices in OpManager version 125174 and above
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on OpManager Discovery at https://www.manageengine.com/network-monitoring/help/discover-networks.html
Configuring Clickatell's Platform account as the SMS gateway for OpManager
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on integrating Clickatell with OpManager at https://www.manageengine.com/network-monitoring/how-to/configure-clickatell.html
Register now for our free ADManager Plus online training series.
Hello, Thank you for the amazing support and encouragement that you extended to ADManager Plus online workshops. Based on requests from many of our customers, we are starting a new series of workshops. Register now Nov 11, 12, 17, 18 and 19 at 2 PM
Ability to hide Default Request Views
We'd like to propose the ability to hide default request views. Technicians find it overwhelming to have so many options in the drop-down list. No need to delete the view, just the ability for techs to hide unwanted views:
Password synchronization with LDAP
Hi, We will plan to migrate our password sync solution, so in order to do this i've tried ADSelfservice Plus. I'm asking if we can synchronize password from AD to LDAP directories like : ODSEE Free IPA Ping Directory I've tried to use OpenLDAP application
Does the Password Policy Enforcer works for both Windows 10 and Windows 7?
Hi Adssp team, I would like to know if the Password Policy Enforcer works for both Windows 10 and Windows 7. As additional information, we have 6009 version installed, the option "Enforce this policy in GINA/CP (Ctrl+Alt+Del) screen and ADUC Password
Asset assigned to user report
Hi I am after a way to display assets that are assigned to a user or department other than creating a request. When you create a request you get the option to select any asset that is assigned to a user, i would like a report that does the same but dont see a way of linking a report to assets. Regards Mike
Next Release : Mobile Device Manager Plus Cloud Integration, Custom Menu, In-Product Communication and other Enhancements
Dear Users, We are working for the next release with Mobile Device Manager Plus Cloud Integration, Custom Menu, In-Product Communication and other Enhancements. Below is brief details on these features : Mobile Device Manager Plus Cloud Integration ServiceDesk
[Term of the Day]: Peopleware
Term of the Day “Peopleware” Definition — What is Peopleware? Peopleware refers to the work done by people in an IT system. In many cases, Peopleware forms a kind of "conceptual triangle" with hardware and software. Peopleware is sometimes considered
IT Operations Management Seminar 2020
Greetings, Over the past few months, the IT industry has been subjected to several "New Normals" and there has been major changes in how ITs operate. When the pandemic started, organizations supported remote work and modified their system to accommodate
IT Operations Management Seminar 2020
Greetings, Over the past few months, the IT industry has been subjected to several "New Normals" and there has been major changes in how ITs operate. When the pandemic started, organizations supported remote work and modified their system to accommodate
IT Operations Management Seminar 2020
Greetings, Over the past few months, the IT industry has been subjected to several "New Normals" and there has been major changes in how ITs operate. When the pandemic started, organizations supported remote work and modified their system to accommodate
IT Operations Management Seminar 2020
Greetings, Over the past few months, the IT industry has been subjected to several "New Normals" and there has been major changes in how ITs operate. When the pandemic started, organizations supported remote work and modified their system to accommodate
IT Operations Management Seminar 2020
Greetings, Over the past few months, the IT industry has been subjected to several "New Normals" and there has been major changes in how ITs operate. When the pandemic started, organizations supported remote work and modified their system to accommodate
Monitoring SAP MaxDB
Hi, I have a question. I checked the requirements in the documentation to add a SAP MaxDB monitor and are covered. But still do not show information. There any privileges additional? All the tabs do nos show information. Thanks & Regards!
AdSelfservice Gina Client button customization
Hello I would like to know if it is possible to customize or translate the GINA client button on the Windows lock screen. By default it is in English and we would like it to be displayed in Spanish. Thank you.
Having problems getting config backs up run on some new devices
We have about 5 new devices that OpManager can't back up. After I add one of these devices, I take the following steps: Add to NCM On the Apply Credentials page, it's set to use SSH and use our standard AD (Active Direcotry) credentials like all other
Suse Linux Agent
Hello; I'm trying to install Desktop Central Linux agent Suse x64, but I get the following error. ./DesktopCentral_LinuxAgent.bin: line 254: /usr/bin/dcregister: cannot execute binary file: Exec format error Desktop Central Agent Installation Failed !
Script to create a user
Is there a way to write a script that for onboarding a new employee, would extrapolate the information about the user from the service request and automatically create a user in active directory based upon that information?
Adobe releases security updates for Adobe Acrobat & Adobe Reader
Hello All, Adobe has released security updates for Adobe Acrobat and Adobe Reader for Windows and macOS. These updates address critical, important and moderate vulnerabilities. Successful exploitation could lead to arbitrary code execution in the context
Adobe releases security updates for Adobe Acrobat & Adobe Reader
Hello All, Adobe has released security updates for Adobe Acrobat and Adobe Reader for Windows and macOS. These updates address critical, important and moderate vulnerabilities. Successful exploitation could lead to arbitrary code execution in the context
Adobe releases security updates for Adobe Acrobat & Adobe Reader
Hello All, Adobe has released security updates for Adobe Acrobat and Adobe Reader for Windows and macOS. These updates address critical, important and moderate vulnerabilities. Successful exploitation could lead to arbitrary code execution in the context
Problem in backup
Hello guys, I was going to make a backup of my Event Log Analyzer DB in which I had following problem: I tried to use <EventLogInstallationfolder\tools\backupDatabase.bat after stopping the service. Then, it showed a wizard and I checked Whole Database
[Term of the Day]: Dark Post
Term of the Day "Dark Posts" Definition — What are Dark Posts? In social media platforms from Facebook to LinkedIn, a dark post is a targeted ad post that is oriented differently than a regular sponsored or promoted post. The dark posts pave the way
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