Report Delete Issue
Dear Concern, i am using Firewall Analyzer 12.4.044, i was configured reports for test after testing i want to delete from schedule list but unable to delete it or even off it. It is showing undefined error. Snapshot is also attached for your reference. Kindly help me in this regard.
[Community Digest] ServiceDesk Plus - June 2020
Here is the summary of the activities that happened in the month of June 2020! Service Packs: A total of four service packs (11117,11118,11119,11120) with numerous features and issue fixes have been released. Please refer to our ReadME article for complete details. Product News: Support for Asset Servlet API is discontinued from the build 11119 Introducing our in-house scripting language Deluge for ServiceDesk Plus User Education and Resources: Implementing an effective change management process
Access Manager Plus New Build 4100
Hi, Access Manager Plus 4100 has been released and is now available for download. This build comes with the private connections enhancement, and an enhancement to the PostGre SQL server. Please see our Release Notes to learn in detail about the same. IMPORTANT NOTE: Please save a copy of the entire Access Manager Plus installation folder in a local folder. This will be useful if something goes wrong with the Access Manager Plus upgrade and all your settings will remain intact. Thanks, Praveen - -
Mail Server Settings - Error
Hi everyone My support desk stop fetching email starting since 1/7/2020. Tried to restart but it will stop again. So, we decided to change the password in O365. Then rekey the password into support desk again. But when try to save the setting in support desk, system prompt me an error, in the attached file. I am able to login to my O365 without issue using the new password, so I don’t think this is an authentication issue. Can any expert help on this as the system already stopped for 2 days which
[SDF-88308,SDF-88467,SDF-88468,SDF-82456] Create a request at the start or during a chat conversation
We really appreciate the recent updates and additional granular configuration of the chat functionality. We, as an organization, have fully embraced the efficiency and efficacy of 'templated' support, and it is has made our operation extremely efficient. We would like to add chat functionality. The templates guide our Tier-1 technicians to solicit the required information from the request, primarily for service requests. In order for us to truly use the chat function, we need to be able to create
ServiceDesk PLus - POST method in url
Hello. Can you please help me. How can i use post method from url? I'm trying to add request from url but it does not work link i use : http://sd.mywebsite.com:40002/sdpapi/request?data={ "operation": { "details": { "requester": "Guest", "subject": "Specify Subject", "description": "Specify Description", "requesttemplate": "Default Request", "site": "DHL", "technician": "", "level": "Tier 3",
Project view
How is it possible to link one project in a particular view to be seen in another view? We have a project created in, say, "IT project" view, but i need to see the same project in say,"IT projects-2020" view. How can it be achieved?
Report Generation
Hi, i am trying to do custom report with below details : Account RequestID Subject SupportRep Resolution Amount (Total timeSpent) How should i setup the query report?
Combine Patch Manager Plus Cloud with Desktop Central
Hi, we are Desktop Central users (on-premise) and I have seen that Patch Manager Plus has a "Cloud" version. Is there a way to combine cloud patching in our current Desktop Central management? We would like to update patches in remote users and foreign delegations (without a remote on premise server for each delegation). Thanks.
APM Plugin - Windows Ping test failed.
Hi, I add a windows monitor . But it sends the next message. Thanks & Regards. A.
send a message or email when my system's drive space is fule
Hello friends I installed OPmanager software I want to create a rule that sends me a message or email if my system's drive space is full. How can I do this?
[Free training webinars]: Protect your applications from harmful performance bottlenecks!
Delivering high-performance services is the ultimate goal we all strive to ensure in a business framework. No matter how big or small your business is, it's clear as daylight that securing your business environment from any sort of performance hiccups is the most vital thing that needs to be ensured when it comes to delivering high performance. Attend our free training webinar series to understand how gaining end-to-end visibility into the core aspects of your server and application performance
[Term of the Day]: ISMS
Term of the Day "ISMS" Information Security Management System (ISMS), is a framework that holds a set of policies and procedures to safeguard the sensitive data of an organization. The primary goal of ISMS is to ensure the business continuity by pro-actively limiting the security breaches or sudden impacts or any risks affecting business. ISO 27001 standards are developed by ISO and International Electrotechnical Commission (IEC). It outlines the criteria that businesses can follow to maintain the
How to get the user that closed a request using the API
We can successfully get requests using the API endpoint: /api/v3/requests/{request_id} However when fetching closed requests I can't see anywhere in the response which user closed it. Can see 'created_by' and 'deleted_by' in the docs but is there a way of returning something like 'closed_by' and 'resolved_by'? Thanks
How to specify which user closed a request using the API
We can successfully close requests using the API endpoint: /api/v3/requests/{request-id}/close But is it possible to set the user that closed the request manually - so that the user we specify appears in the request history as closing the request? Could we add a user to the 'closure_info' or something? Thanks
Is there a proper way to deploy multiple application installs in a single configuration
We have our software install configuration to deploy multiple application (usually about 12 packages). This was working properly until the upgrade to 10.0.518, now the process fails and install only a few packages. Usually this can be resolved by rebooting the computer and a few more packages get installed. Is there a limit to the number that should be pushed in a single configuration? or is this a bug i the new release? Should we be using a different method to push several applications together?
Approval
Hi all, after upgrading the sdp from 10 to build 11116, a problem with approvals appeared. Some of those who used to approve requests without any problems now get the message "you don't have permission to view this page" when they click on the approval link in their mail. Also was cleared the "Service request approver" checkbox for all users, but even if you return it and re-authorize the user, nothing will change, and the error will still remain the same. The "anyone can approve" option is enabled
Survey Overview Report
Hi, in Reports > Surveys > Survey Overview Report, we get the following error when we run the default report. Does anyone know why this default report would be giving this issue? Query SELECT MAX(wo.TITLE) "Request Title", MAX(aau.FIRST_NAME) "Requester", DATE_FORMAT(FROM_UNIXTIME(MAX(wo.CREATEDTIME)/1000),'%d-%m-%Y %k:%i') "Request Created Time", MAX(ti.FIRST_NAME) "Technician", DATE_FORMAT(FROM_UNIXTIME(MAX(wo.COMPLETEDTIME)/1000),'%d-%m-%Y %k:%i') "Completed Time", sum(srm.RESULT) "Rating %" FROM
Why can Requesters modify the SLA of the service portfolio?
Dear All, I am configuring SLA for the service catalog. I see requesters can edit the SLA when they select a service in the list. Logically, I understand that the new service provider decides the SLA for a service. Not sure what I am misunderstanding or omitting here? Thanks.
Dashboard changes
Hi I have a technician who is unable to change a widget from a line chart to a bar chart. Is there a permission setting which I am missing?
LDAP logon issue after update Service Desk to newer version.
Hello, After update ServiceDesk to newer version e.g. 11.1 I can't log in via LDAP. I tried to allow local authorization, but I didn't find any local admins in the database. In addition, there are no LDAP entries in the database. Tell me how I can create a local administrator via psql.
Microsoft Visual C++ 2015-2019 Redistributable (14.26.28720)
Hi everyone Has anyone looked into these two updates that Desktop Central offers as third-party updates? Microsoft Visual C++ 2015-2019 Redistributable (14.26.28720) - patch ID 31457 Microsoft Visual C++ 2015-2019 Redistributable (x64) (14.26.28720) - patch ID 314573 Reason I am asking: DC says these updates are missing, however, Microsoft Update, WSUS and a third-party vulnerability scanner do not show these updates as missing. The fact that Microsoft does not even offer these updates via Microsoft
How to deploy Powershell script for installation of Bitlocker through MBAM?
Hi, In my case, I wanna deploy a Powershell script for Bitlocker through MBAM. On Desktop Central, I deployed the following script as a package under "Software Deployment": "powershell.exe -ExecutionPolicy RemoteSigned -file Invoke-MbamClientDeployment.ps1" However, it requires some specific parameters, such as "Recovery Service Endpoint". So what does the revised syntax should be on Desktop Central? For example, here is the command line, which has been successfully run on Powershell: Invoke-MbamClientDeployment.ps1 -RecoveryServiceEndpoint
ServiceDesk Plus 11120 Released
Dear Users, We are glad to announce the release of latest servicepack 11120 for ServiceDesk Plus. This servicepack includes new enhancements. Microsoft Teams Integration Set up the ServiceDesk Plus integration with Microsoft Teams to leverage the collaboration app from Microsoft as an additional channel for IT and enterprise support. Through this integration, you can view service desk tickets, pending approval, and chat with help desk technicians-all from within your Microsoft Teams accounts.Click
Linking of MESCP database to MS Power BI
We have need to fetch data from ME SCP database to Microsoft Power BI application. Please help me to provide the steps to proceed. I am functional person, not a technical person /developer. Refer the snapshots attached. You can send invite for remote session also to set up the same.
Reports Slow or Not Generating
I noticed some PMP reports, the XLS or PDF report will never generate. Sometimes after rebooting, they will, but other times I try to run a report and it just sits there working but never does anything. Other times the XLS report will generate but not the PDF report. We dont run reports like this often but we got asked for some reports and this was happening. I was able to reboot the server and get the reports but after awhile its back to the same thing. I can generate the report, but exporting it
Time Spent In first Response and SLA
Hello, I'm trying to create a SQL query for calculate the time spent in first response, I can simply create a datediff between date created and firt response, but I want ignore the non-working hours and weekends. Is that possible? How does SDP calculate the flag SLA violated?
Change management, approval based on priority/risk/change type
Hi all, is it possible to set a approval based on the above fields or by asset to help smooth the approval process for both ends of the spectrum, currently the system is all or nothing (either every ticket goes to the approver or no tickets do) and requires manual imput for CAB to be informed. examples: User fulfilment request (eg quarterly password changes for wifi/non critical infrastructure) can be approved by technician raising the request, can be completed with minimal management interaction
Worklog/timespent report (with changes and projects)
Hello, we have a time spent report, but only show the worklogs from workorders. We want to show also the worklogs from changes and projects. I have seen this report but don't work in my environment: https://pitstop.manageengine.com/portal/community/topic/timespent-report-requests-project-and-changes We have SDP 11.0 and SQL Server. This is our query now: SELECT "ct"."TS_ENDTIME" AS "Hora de finalización del tiempo empleado", "wo"."WORKORDERID" AS "ID de la solicitud", "wo"."TITLE" AS "Asunto", "ct"."TS_STARTTIME"
Notification to One technician when an request assigned to him
All of our technicians are on the servicedesk and are always aware of the status of requests, Except for 2 people. Because these two technicians are often in the meeting. We want just notify these two technicians via email and SMS. In other words, when an request is assigned to one of the two, only an email or text message will be sent to him. Is there such a possibility or script? Why this feature is important: 1-Because the cost of sending an SMS is reduced. 2-Because the e-mail account of all
[Free Training] Register now for our free NetFlow Analyzer online training series.
This free live online training will be your guide to eliminate network and bandwidth management troubles while helping you get a better hang of using our integrated bandwidth management solution. Keeping in mind the convenience of IT personnels across the globe, we are conducting the training across two time zones! Time: 11:00 am EDT : Europe, USA, Canada, Mexico 6:00 am GMT : Middle East, Asia, Australia Duration : 1 hour The two-part training agenda is as follows : Part 1: Getting the Initial
cached credentials for remote user's PC
Hello All, With the pandemic that enforce organizations to let their employees work from home, digitization played the most important role to facilitate organizations to achieve their goals. As a result, we have all touch the challenges and benefits from digitization, specialty if the orgnization is not ready to adopt remote working or telecommuters. Thus, when it comes to access management, through reset password or unlock accounts the ADSelf service was very beneficial to reduce the cost and operation
Why does automatic policy creation in AD using ADAudit Plus 6.0.5 not work?
Hello! Unfortunately, when you click on the "Audit Policy: Configure" button for both domain controllers and servers and workstations, the ADAudit Plus system reports "Invalid user name or password". At the moment, the policies are created manually and everything works. But the question is, on behalf of which user is ADAudit Plus trying to create policies? In the operating system, processes run on behalf of the SYSTEM. A separate administrative account has been added for domain controllers. 1 2 3
How to schedule reports in ADManager Plus?
Active Directory reports of ADManager Plus are handy when it comes to tracking internal processes and getting an overview of the IT environment in your organization. Manually generating these reports every time you need them could quickly become a hassle. ADManager Plus not just makes it easy to generate reports on demand but also allows you to schedule reports to automatically generate and deliver them periodically to the stakeholders' mailbox. Follow these steps to schedule multiple reports in
[Term of the Day]: DMZ
Term of the Day "DMZ" DMZ in computer networks referred to as "Demilitarized Zone" it's designed to protect an organization’s internal network (such as a LAN) from the untrusted public network, commonly the Internet. It acts as a perimeter network ( which can be either a physical or logical subnet) and secures the internal network from the external network. DMZ allows servers to provide services to both the external and internal networks. All services accessible to users on communicating from an
If not renewing the SDP Online Subscription
We are using Service Desk Plus Standard plan online portal . We have 10 technician license and the subscription will expire in next 4 months time. If we don't renew the online subscription what will happen?, I have few queries about that. 1) Can the technicians
Postgre SQL
Hi, is it possible to connect to the Postgre SQL Database ? Thanks, Matthias
Is there any features where SD can be run on an mobile device and users enter own details for techs with ID swipe?
Is there any features where Service Desk can be run on an mobile device and users enter own details for techs with an ID swipe onto a card reader? As we are at a school, we regularly have students coming up with issues with their laptops etc. Is there any function that anyone knows of that can utilise the swiping of a students card and it auto enters the appropriate fields according to the user? That way the Technician on the other side of the counter can complete the rest of the information pending
[SD-88382] Why is the Send button for replies always just off the screen?
Whenever I reply to a request, the window for composing the reply opens with the send button at the bottom just off the screen. I always have to move the window up a litle to get to it. Is there a way to get it to stop doing that?
[SDF-76549] Microsoft Teams Integration - On Prem
I noticed there was a Microsoft Teams app to integrate SD+ Cloud and I'm wondering if there are any plans to create an integration with On-Prem solutions.
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