Multiple Operational hours for a site
It's possibile insert multiple operational hours in a site? I've few clients with different supplier with contract hours different (e.g. 8-18, 9_20) and the SLA calculation is wrong because there is one set of operational hour for a site
Unable to start Service Desk
Good afternoon, I was applying an update and it ask me for make a backup during the process. I forgot to modify the upgrade script and I forced close the update manager from task manager (otherwise it will start to backup data and we don't want that). Now when I'm trying to start Manage Engine Service Desk from run.bat it says the following: Starting Server from location: D:\ManageEngine\ServiceDesk Free edition... Previous Patch not applied properly, hence contact support team Problem while Starting
iPerf 3 Workflow with JSON output
I have been playing with iPerf3 for site to site bandwidth testing and have found out a number of interesting things like some firewalls (FortiGate) and NAS's (QNAP) can run an iPerf server endpoint and iPerf3 has a JSON output format. What I would like to do is create a workflow that I can trigger on demand to a particular site with one of the above end points to run a site to site bandwidth test. I can envision the workflow being something like the following. If the endpoint is listening on TCP
SD Ondemand IP addresses for email
I was looking to confirm whether we could drop the old IP addresses from the SDP allowed IP addresses for mail pickup but noticed the old ones are still referenced in the KB and not the new ones. https://pitstop.manageengine.com/portal/kb/articles/mail-fetching-issue-related Can you confirm what IP addresses are in use so we can clean up as needed. Thanks
Previous Patch not applied properly, hence contact support team
Hi! There was a trouble with the update to 9.4.18 process: after I choosed an update file I accidentally pushed the ^C key and after that I cannot do any update. So I restored backup from 05.09.2018 by new installation and rename old installation folder. How can I copy from the old folder to the new folder the files (or something else) with requests till 19.09.2018?
Incompatible Backup file while restoring DB
Hi, I used Analytics Plus v4400 and backup old server with backupDB.bat and use restoreDB.bat in new server. Now I get error and check it in restorelog-2020-09-01-0.txt and show me: Problem while restoring DB R0RP10: Incompatible Backup File What should I do? Thanks for helping
New Release: ADManager Plus 7061 (August 2020)
We are excited to let you know that the latest version of ADManager Plus--build 7061 has been rolled out. You can download it from here right away! The details of the release are mentioned below. Fixes: This release includes fixes for the following issue: Installation of service pack failing for users who: Have customized the columns to be displayed in the List View, to view the configured Help Desk Technicians, in the Delegation tab. Are upgrading from version older than 6010 and have open Workflow
ServiceDesk Plus and keeping track of our IT stock of toners, monitors, and keyboards
Hi, We have ServiceDeskPlus Ver 11.0 Build 11002 I want to use SDP to track inventory on items we manage like printer toners, keyboards, etc. Has anyone used ServiceDeskPlus for this? I am not doing something correctly when setting up the Product Type/Products in Asssets. I just want to something simple to track (actual numbers of items in stock) and when we give out one of those items, and to be able to get a report once a month of 'usage' Anyone out there - if you've done this - can you help an
Purchase Request and Purchase Order
Hi I want to submit a purchase order and shorten the purchase process, but until the purchase request is not registered, the purchase order can not be completed in the software. So, when I submit a purchase order and reach the stage of receiving the Products, it does not show me anything. Please check if this process can be done without purchase request.
ADManager Plus security advisory to enhance the protection of your ADManager Plus installation
Hi, We wanted to let you know about some of the best practices that you can use to ensure additional protection for your ADManager Plus installation. You can implement these recommendations immaterial of whether you choose to deploy the product on-premises
[Term of the Day]: Cloud Computing
Term of the Day “Cloud Computing” Definition — What is Cloud computing? Cloud computing is also known as virtual server computing. Cloud computing refers to servers that are accessed over the Internet, and the software and databases that run on those servers. In simple terms, is the delivery of on-demand computing resources on a pay for use basis. Cloud servers are located in data centers all over the world. IT organizations or Company's rather than storing files, data ( like images, videos,
Key Manager tool
Dear since i used SSL Discovery tool discover Microsoft CA it gives me incorrect user permission so i need to know which user privileges need to perform this discovery
IIS Binding support
Does the key manager plus support install certificates to website bindings on IIS?
Key Manager Plus 5950 is now Available!
Hi all, We are happy to announce the release of Key Manager Plus 5.9 (Build 5950). We'd like to take this opportunity to thank all our customers and users for their feedback and continued support. New Features On-demand Renewal of Certificates This release comes with a 'Renew' option under 'SSL >> Certificates' that allows users to initiate the renewal of Self Signed, Root Signed, Microsoft CA Signed, and Agent-signed certificates, and also the certificates issued by the third-party CAs. LDAP Authentication
Provisioning App query result not show any user
I configured provisioning app as guide, every thing done and check ldap ok but step query ldap not show any user to import on SDP cloud More detail in an attach file
ITIL process by Servicedesk plus
Servicedesk plus supports several ITIL process? please explain all ITIL process in servicedesk plus
Unable to Access Admin Section After Upgrade from 10.5 to 11
I can no longer access the ADMIN section in PMP after updating from 10.5 to v11. We can click on the section and it tries to load, but the page never loads.
Chat Functionality
Hi, Having the new live chat feature is great but it is really lacking in functionality, Can the following features please be considered in further builds Automatic greetings Canned responses Flexible to customize Company logo Themes\Colours We do not want our requester's to create requests using live chat, this should only allow them to query already open requests We do not want our requester's being able to select a support group A requester should have the option to end the chat A requester should
Emails automatically being sent to our service desk email in CC field
Hi, Yesterday we updated to Build 11124. Since then, when ever a technician hits 'reply' within an incident, it is automatically inserting our service desk email address into the cc field. It then displays two emails within the incident for the one email. Can you advise how to disable this function? Thanks Andrew
HTML Mail
Hello I am trying to add a notification Action after a transition in one of our request life cycles. I designed a html Mail but I fail to add it correctly. When I add it, at first it does look good, however after saving, the message is not displayed correctly. If you send the message to an outlook client it is even worse. Also sometimes the editor crashes when I try to edit the HTML. Does someone have an idea how to fix this? I attached the html-file. Thank you very much!
Is there a way to create a "base"/first Configuration Setup?
Hi there, I am currently looking for a way to set up DesktopCentral so that a few Configurations are run automatically when the DC Agent is first installed on a "new" computer, well new to DC anyway. Have any of you had any success doing this? There are a few items that I would like to have automatically installed as soon as the agent starts talking to our DC Server. Thank you so much for your time!!
Share via Trigger?
Can I set the "share to requester" name via a custom trigger or form rule? We want to share certain incidents with other requesters based on a choice on the form. Possible?
Intel driver updates and logitech driver updates not implemented
Hello, so the Intel posts links for the newer drivers needed for their systems. However, we do not see these updates for drivers and chipsets in desktopcentral. Could we get those added in our patch management? Also, logitech drivers for cameras and software is not in your store. Is there a reason why this is not applicable in your software deployments?
manageengine get asset details with custom attribute or unique attribute for user using API
Hi all, I want to get all assigned assets and their details using a custom attribute or unique attribute for a requester or technician. I'm having issues to find the true parameters for may problem. That is xml code that I'm using. Can you help me the solve this problem. <?xml version="1.0" encoding="UTF-8"?> <API version="1.0" locale="en"> <citype> <name>All Assets</name> <criterias> <criteria> <parameter> <name compOperator="IS">logon
Error after restore .
Hi, We were migrating our PMP server to new location. New PMP version is same as old. DB restore was successful, but when starting the PMP services I am getting below error in startup logs. "single db multiple server has been disabled so this server which is secondary will not be started" Hope you provide the solution.
ADSelfService Plus 6006 released! Supports load balancing and reverse proxy
Hello Everyone! The latest build of ADSelfService Plus, 6006, load balancing and reverse proxy for improved performance and security. Highlights: Load Balancing : ADSelfService Plus now comes with a built-in load-balancing server, to help you set up multiple instances of ADSelfService Plus, and distribute incoming requests among them. This helps improve performance, eliminate downtime, and provide a better experience for end users. Reverse Proxy : Enable reverse proxy, by integrating with ManageEngine
Enhance availability of the Patch Management Download Manager...
Posting this here to see if the community think it's a good idea. This is currently only invoked by DC during certain patch download operations. It would be significantly more useful if we were able to invoke it, on demand, regardless of what we or DC are doing. I have also posted this as a "feature request" in your appropriate feedback/ideas form.
Password Manager Pro API Access
Hi Team, I have been trying to setup Rest API access to retrieve password for specific set of user , by giving Rest api user as Password User rights. I had assigned few resources to this user and then tried mutiple script. In python, Powershell and Curl it does not work Curl : It gives following error . While Adding API user i have mentioned host name (FQDN and only host name) of System from which i am querying the server. curl -k -H "AUTHTOKEN:<<token>>" https://<Hostname>:<Port>/restapi/json/v1/resources
[Term of the Day]: Network Operations Center
Term of the Day “Network Operations Center” Definition — What is NOC? Network Operations Center (NOC) is a centralized location where IT Network administrators supervise and maintain a telecommunication network, its performance, and its quality. Basically, a NOC is the nervous system of any organization. A NOC is often the first line of defense against any attacks or anomalies that an organization or enterprise might experience with their telecommunications networks in the area of security.
Broadcast message for currently logged in technicians
I would like a request a way to send a message to all currently logged in technicians so that they can be notified instantly. For instance let's say I need to reboot the server, I could send out a message saying that service desk plus will be restarted in 30 mins. There is the announcement feature that exists but this only works if the technicians goes and looks at home tab and they only usually see it at their initial login at the start of their work shift.
ServiceDesk Cloud: Time Spent Report
Hello, We've recently migrated to the cloud version of Service Desk from on-premise, I'm trying to configure my timespent reports, but various fields are missing and wondering if it was something that will be possible to add the following fields to the selector in the near future or does anyone know how to include it in the reports for the cloud version? Time Spent Start Time Time Spent End Time The query of the original report is as per below, but I couldn't find query options in the cloud version
The Identity Governance myth buster series
"Kirk : Yoo bro I work at twitter / don’t show this to anyone / seriously" As far as the news sources go, this was apparently how the major Twitter hack of recent times began. This Discord user who goes by the name 'Kirk' then proceeded to show that
technician unable to change template
We have some custom user creation templates setup but technicians are only able to use the default one. They're unable to select a different template. They seem to have the proper permissions set in AD delegation.
How do I add a large list of workstations to the configuration ADAudit Plus 6.0.5?
Hello! There is a list of several hundred workstations in AD, how do I automatically add it to "Server Audit" - > " Configured Server(s)" - > "Workstations" with the application of the AD policy for workstations? We tried several methods: 1. Import using the "cmdUtil.bat" with administrative privileges https://www.manageengine.com/products/active-directory-audit/windows-workstation-auditing-guide-configuring-windows-workstations-using-command-line.html But when entering the command line, successfully
Firepower 4115
Can OpManager support Cisco Firepower 4115 - FTD or FMC ? If yes - please point me to an online document. Thank you !
Can't delete 3 different member servers in AD Audit Plus
Actually I can delete them, but after a while (hours) they are automatically in the list again. I have tried to delete them 3 times now. When they are in the list, they fails to fetch event log data, because they are deleted from the AD and does not exist anymore. How can they be removed from permanently from AD Audit Plus?
AD Audit plus license question
Hello I have a license related question that I am trying to figure and any input will be appreciated. lets assume a company has roughly around 6000 workstations, 500 servers, and 5 domain controllers. And they have the following licenses/Subscriptions: 1. ManageEngine AD360 ADAudit Plus Professional Edition - Subscription Model -Annual Subscription fee for 5 Domain Controllers 2. ManageEngine AD360 ADAudit Plus Professional Edition - Subscription Model -Annual Subscription fee for 500 member servers
Active Computers in domain - Computer Last Logon
Hello, We want to know if there is a report about the last login of a computer to the domain in order to be able to check how many days a computer has to connect in our infrastructure.
Report about user daily activity
Hello We would like to know if there is a way to create a report in order to see full activity (login, logout, file access, file server access, delete, read etc and everything about domain activity) of a specific user in a specific date/time range
\\ipaddress\c$ access logs
Hello, I would like to know if ADAudit Plus allows to create an alarm in order to be notified when a user in our LAN tries to access another computer/server via the \\ipaddress\c$ command Thanks in advance
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