Linux disk space monitoring
How do we set up alerts within EAL to monitor the disk space on our linux machines?
[Term of the Day]: Operating System (OS) Virtualization
Term of the Day "Operating System Virtualization" Definition — What is Operating System (OS) Virtualization and what it does? Operating System (OS) Virtualization, also called a "virtual private server" is a method for splitting a server into multiple partitions called "containers" or "virtual environments" (VEs) in order to prevent applications from interfering with each other. This involves tailoring a standard operating system so that it can run different applications handled by multiple
Password Manager Pro Agent Installation not Working
Hi Team, I am trying to install agent on the system which is in DMZ Environment. When i try to install the agent it does not give any error, but i could the error in Log file which is created in the Folder. Please find the below error: :::Thu Aug 27 04:56:37 2020:::Couldn't get registry value,Error: 2 :::Thu Aug 27 04:56:37 2020:::Couldn't get registry value,Error: 2 :::Thu Aug 27 04:56:37 2020::: Going to Authenticate this Agent I checked task manager no service is running from Password Manager
Presenting the all new SupportCenter Plus 11.0 with billing contracts, request life cycle, live chat, and more
SupportCenter Plus 11.0 is bringing you some exciting feature enhancements and new capabilities, such as billing contracts, field service management with the Google Maps and Zoho Maps integration, Live Chat, and Request Life Cycle. Here's a sneak peek at the latest updates in SupportCenter Plus 11.0: Billing contracts: Create flexible support plans, and charge your customers accordingly. Portal (previously termed Business Units): Create and manage portals for all your business units with a single
SupportCenter Plus version 8.1 - Build - 8115 released
Dear User(s) We released SupportCenter Plus version 8.1 - Build - 8115. Please refer the Migration path table available here and upgrade to our latest build 8115. Issues Fixed list is available here Note : As a best Practice, please do the upgrade only in your Test environment and based on the status, do the upgrade in the Production. Steps to do the Upgrade is available here You can contact our support at support@supportcenterplus.com for any assistance. Following is the support policy of SupportCenter
Allowing Technicians to Modify Change Status in Change Request
Hello, In our organization we were wondering if its possible to allow technicians who are not the Change Requester or Change Owner to progress the stage and status of a Change Request? For example If I created a Change Request and would like my colleague progress it to the next stage. Thank you for the assistance. Sincerely, Neil
Assign a User by Category and Round Robin by least amount of open tickets
I am making a field based on a capability matrix. Based on the vaule of the filed, i want the ticket to assign to one of two technician based on who has the least amount of open tickets. Looking for recommendation that are best to accomplish this task. Here is an example A service desk issue. The category would be Service desk, the techinian is Sheila Newman or Joyce Neider. Joyce has the least amount of open tickets, so the ticket is assigned to her. Can I do this?
Asset scan to pick up vCenter tags or attributes?
Is there any way to scan an virtual machine in vCenter as an asset and bring in its tags?
Emails To Notify Not Behaving as Expected - URGENT
Hello - How come a requestor can only add contact to the "Emails to Notify" field for initial request creation? It seems if the user goes to reply to a ticket AFTER the ticket has been created, the field no longer diplays. Why?
Close a Change via API and PowerShell (JSON Format)
Does anyone know the correct JSON to close a Change? $JSON = @" { "operation": { "details": { "stagename": "Close", "statusname": "Closed - Completed", "statuscomments" : "Closed via API", } } } "@ [Net.ServicePointManager]::SecurityProtocol = [Net.SecurityProtocolType]::Tls12 $postparams = @{OPERATION_NAME = 'update'; TECHNICIAN_KEY = $apikey; INPUT_DATA = $JSON; FORMAT = 'JSON'} $JSONresult = Invoke-WebRequest -Uri $URI -Method POST -Body $postparams -UseBasicParsing | ConvertFrom-Json
Running PMP as a windows Service Account
Should i be running PMP 11 with a service account? I cannot seem to get the system to ever come up after changing to it.
Show only own assets
Hi, actually users can view all assets with product type, assigned user and so on when creating a request and choosing to associate assets. I don't want to let users see all assets of the other users, but their own. Is there any way to allow users only to view their own assets? Thanks in advance.
Free webinar: Leveraging user behavior analytics and machine learning algorithms in your PAM strategy
Hi all, Title: Leveraging user behavior analytics and machine learning algorithms in your PAM strategy Date: Thursday, September 3 Time: 10am GMT | 11am EDT | 2pm AEST Duration: 40 minutes Reserve your spot The growing number of security breaches and insider attacks involving privilege misuse calls for a more dynamic approach to how privileged access is managed and monitored in an enterprise. An effective privileged access management (PAM) program should deliver strict governance of administrative
Free webinar: Leveraging user behavior analytics and machine learning algorithms in your PAM strategy
Hi all, Title: Leveraging user behavior analytics and machine learning algorithms in your PAM strategy Date: Thursday, September 3 Time: 10am GMT | 11am EDT | 2pm AEST Duration: 40 minutes Reserve your spot The growing number of security breaches and insider attacks involving privilege misuse calls for a more dynamic approach to how privileged access is managed and monitored in an enterprise. An effective privileged access management (PAM) program should deliver strict governance of administrative
[Term of the Day]: Natural Language Processing
Term of the Day “Natural Language Processing” Definition — What is NLP? Natural Language Processing or (NLP) is a form of artificial intelligence (AI) that gives computers the ability to read, understand, and interpret human language. It is a field of study that focuses on the interactions between human language and computers. Let say you need a chatbot for your customer support environment, In order to train an NLP algorithm to understand human speech and text, the algorithm needs to be input
Chrome stable channel update fixes 20 security vulnerabilities
Hello everyone, Chrome 85 has been promoted to the stable channel 85.0.4183.83 for Windows, macOS, and Linux. This update comes with fixes for 20 security vulnerabilities, the details of which are given below: CVE ID Vulnerability details Severity CVE-2020-6558 Insufficient policy enforcement in iOS High CVE-2020-6559 Use after free in presentation API High CVE-2020-6560 Insufficient policy enforcement in autofill Medium CVE-2020-6561 Inappropriate implementation in Content
Chrome stable channel update fixes 20 security vulnerabilities
Hello everyone, Chrome 85 has been promoted to the stable channel 85.0.4183.83 for Windows, macOS, and Linux. This update comes with fixes for 20 security vulnerabilities, the details of which are given below: CVE ID Vulnerability details Severity CVE-2020-6558 Insufficient policy enforcement in iOS High CVE-2020-6559 Use after free in presentation API High CVE-2020-6560 Insufficient policy enforcement in autofill Medium CVE-2020-6561 Inappropriate implementation in Content
Chrome stable channel update fixes 20 security vulnerabilities
Hello everyone, Chrome 85 has been promoted to the stable channel 85.0.4183.83 for Windows, macOS, and Linux. This update comes with fixes for 20 security vulnerabilities, the details of which are given below: CVE ID Vulnerability details Severity CVE-2020-6558 Insufficient policy enforcement in iOS High CVE-2020-6559 Use after free in presentation API High CVE-2020-6560 Insufficient policy enforcement in autofill Medium CVE-2020-6561 Inappropriate implementation in
[SD-89451] Error while remove properties on the technician layout
When remove properties on the technician layout , Assign button doesn't works Error: Group and Technician cannot be assigned as the request template does not contain Group and Technician fields.
Reading User Defined Field results in error
I get en error trying to read a UDF with the following characteristics: Site Name udf_pick_9306 Pick List - - UDF_CHAR78 Can some one tell me what I'm doing wrong? the error message and the code are below. Thanks Sal Error Message: Message : Traceback (most recent call last): File "ConditionalApprovalVPN.py", line 10, in <module> fieldvalue1 = requestObj['udf_fields']['udf_pick_9306'] KeyError: 'udf_fields' The code is: import sys, argparse, csv, json csv_file = 'approvalsinglefieldVPN.csv' filename
Approval based on Field Selection
Hi, We have a Access request (service request) form for ERP application, we would like to route the approval based on the Module selected in a pick list (additional field) eg. Module = Finance : 1st Approval = CFO The other approvals will be fixed and predefined with name. These approvals do not have to be on roles, we can define user names as well. Possible? Please assist
Business rule : When a Request is created AND edited
Dear ME SDP team, it is incorrect phrase "When a Request is created AND edited" because logically isn't possile to handle an event when a request is created and is edited at the same time In contrast, another event to handle approval events is described correctly via OR
Security updates released for Firefox 80, ESR 68.12, and ESR 78.2
Hello everyone, Mozilla has released security updates for Firefox 80, Firefox ESR 68.12, and Firefox ESR 78.2. Most of the vulnerabilities fixed are of high severity. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability details Severity CVE-2020-15663 Downgrade attack on the Mozilla Maintenance Service could have resulted in escalation of privilege High CVE-2020-15664 Attacker-induced prompt for extension installation High CVE-2020-12401 Timing-attack
Security updates released for Firefox 80, ESR 68.12, and ESR 78.2
Hello everyone, Mozilla has released security updates for Firefox 80, Firefox ESR 68.12, and Firefox ESR 78.2. Most of the vulnerabilities fixed are of high severity. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability details Severity CVE-2020-15663 Downgrade attack on the Mozilla Maintenance Service could have resulted in escalation of privilege High CVE-2020-15664 Attacker-induced prompt for extension installation High CVE-2020-12401 Timing-attack
Security updates released for Firefox 80, ESR 68.12, and ESR 78.2
Hello everyone, Mozilla has released security updates for Firefox 80, Firefox ESR 68.12, and Firefox ESR 78.2. Most of the vulnerabilities fixed are of high severity. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability details Severity CVE-2020-15663 Downgrade attack on the Mozilla Maintenance Service could have resulted in escalation of privilege High CVE-2020-15664 Attacker-induced prompt for extension installation High CVE-2020-12401 Timing-attack
[Tips & Tricks] Configuring SAML with Azure AD
This guide will help us configure SAML for those who want to use Azure AD as their IdP and also give you insights on a few issues that you might run into while configuring SAML in an Azure Environment. In an ideal environment, we will have an On Premises AD which will Sync users to their O365 Portal or Azure Portal. The sync is carried out with the help of a tool called Azure AD Connect, and the admins can download this tool either from the Azure Portal (https://portal.azure.com/#blade/Microsoft_AAD_IAM/ActiveDirectoryMenuBlade/AzureADConnect)
[Term of the Day]: Collaborative Writing
Term of the Day “Collaborative Writing” Definition — What is Collaborative Writing? Collaborative Writing — by its very definition — is two or more persons working together to produce a written document. It is an iterative and social process that involves a team focused on a common objective that negotiates, coordinates, and communicates during the creation of a common document. Collaborative Writing has become a significant component of work in the business world, and many forms of business
Change the ticket ID
Hello to All. I have an Service Desk MSP installation. I am trying to change the ticket ID through queries. I am using MS SQLexpress. From what i searched everything led me to this link but its no longer valid. http://kbase.servicedeskplusmsp.com/faq/requests/reset-the-ids-of-request-problem-and-change.html Does anyone has the queries involved? Thank you.
How to make a technician inactive?
Hello I am preparing a report (non SQL but regular) in order to see what active technicians I have. And I have a desired report with a collumn active where all my technicians are active. So I wonder how to make sometechnician inactive if they are out of active support? I cannot see any option when editing a technician to mark them inactive
[ForYourInformation -47] Password Policy Enhancement
You may all know about the Password Policy feature which was introduced with 11100 builds of ServiceDesk Plus. Now we have an additional function "Change Password Redirection" in the password policy feature which is available from the 11123 builds of ServiceDesk Plus. This function allows ServiceDesk Plus admins to enable a forced password reset policy, which redirects users, who log in for the first time, to the change password page. Admin Tab >> General Settings >> Security Settings >> Password
Announcing EOL for Flash player based Business views
Dear OpManager Users, Hope you are all aware of Adobe's EOL announcement for its flash player in 2017. Here is the official announcement from Adobe. https://www.adobe.com/in/products/flashplayer/end-of-life.html We were already aware of this and made sure new business views are created using HTML5 after 12.2 release. We also gave an option to our users to migrate the old business views created in Flash player to HTML5. But still some users are using the business views created in Flash player.
Script to show Day,Week,Month,...
We defined a custom filed and we want when a request submitted in Rule and Filed , run a script : for example: If CREATEDDATE=today Set in UDF: TODAY If CREATEDDATE>today Set in UDF: YESTERDAY ..... If CREATEDDATE=thisyear Set in UDF: THISYEAR var x=$CS.getValue("CREATEDDATE"); var currentDate = Now(); if (x>=currentDate) { $CS.setValue("WorkOrder_Multi_Fields_UDF_CHAR4",["Today"]); } if (x>=Today) { $CS.setValue("WorkOrder_Multi_Fields_UDF_CHAR4",["Yesterday"]); } if (x>=thisweek) {
Catastrophic failure whilst installing sdplus
Was trying to update an old instance of our sdplus application following these guidelines. https://www.manageengine.com/products/service-desk/on-premises/migration-sequence.html We were originally on version 9334 using mysql which was the default when we first installed service desk plus a few years ago. I was able to upgrade to 9336 without any issues. However when i tried upgrading to the next step which was to take me to 9400 i was informed i could not continue as i needed pgsql. Found
restrict ٔReopen Task
How can it restrict technicians from reopening their work?
[SOLVED] Audit Report
I need a report showing the following fields: Login Name, Technician Display Name, email, Job Title, Department Name, Associate Support Groups, Assigned Roles
[ SD-89356 ] Time spent(in minutes) and Time spent in OnHold status(in minutes) time format
Hi Please help me how can get Time spent(in minutes) and Time spent in OnHold status(in minutes) via time format like: 21:34 min on "Request technician assessment"
[SDF-89441] Http to Https Redirection Feature
Hi, http to https redirection is complex. Changing server.xml and web.xml files may damage service desk plus. I suggest adding an option in Security Settings section called "http to https redirect" like attached image. Thanks. reference: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-redirect-servicedesk-plus-url-from-http-to-https
O365 Manager Plus-4400 released with more exciting features!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus – 4400. This build comes with the following features. Highlights: UI tabs categorization: For enhanced ease of access, all feature tabs of O365 Manager Plus will now be grouped under two main categories: Management & Reporting. Auditing & Monitoring. SharePoint Online auditing and alerting: Perform granular audits and get real-time alerts on SharePoint Online files, folders, sync and sharing activities,
Automated approval request through request life cycle
Hello everyone, i actually writing a python script which will be use in a RCL workflow. Here is what look like a request with this workflow I am able to retreive all the required information but i am stuck on how to create this approval. i tried a url post using the api for service request /api/requests/{requestid} to update the request but no luck as per now. So if someone has a tips to give me , it would be really appreciated. regards, Martin
Problem while changing asset state
Hi i have problem when i want to change asset states . when i click on asset state, Assign/Asset window will open and "Unknown error occurred While ..." will show up. my sdp Version : 11121 database: SQLServer and here is some screenshots about this error in attachments. Thanks
Next Page
