[SDF-84438] Bulk add pick-list values
How do I bulk add few hundreds pick-list values to resource/contract/workstation and other fields? Only inserting values into SQL table UDF_PickListValues? Please explain the correct way to do this, especially how to generate the correct PickListID value.
When to use additional fields vs resources in service catalog templates
I am trying to gain a better understanding of when it's best to use additional fields or resources when creating a service catalog template. I feel like we should only create additional fields when these fields can be used across request types (service
Report for Category and Subcategory
I would like a report to view my categories and subcategories so I can make decisions on which ones I can hide/delete or need to still need to be created. Is there a way to export a list of categories and subcategories or run a report so for this?
How not to show Patch Missing for updates that do not have a Deployment Task
Hi, In my environment I update third-party software only on workstations, but Desktop Central continues to scan software on servers as well and this makes reports inconsistent because it shows that the server has a missing patch when in fact they are
Users Not in Groups Report
If I try and run a report of Group Reports > Users Not In Groups, it requires me to choose a group to run the report on. How can I choose a group when I'm looking for users not in a group?
CTI integration in ServiceDesk Plus
There's currently no integration in SDP for IP phone systems. Strange since SupportCenter has had this functionality for a while. At least SDP shouldl support basics like: Screen pop up displaying the caller information, saving time and effort in database lookup. Click to dial option to call customers instantly.
Netflow analyzer
Netflow analyzer have those below features: - Support for 100G bandwidth - Ability to recognize more than 1000 signatures
Resolve SIDs of Trusted Domain
I have a resource domain and a user domain. Users and groups are added to AD Security groups in the resource domain. Right now, if I add a user or a group I only see the SID of the remote domain for the user or the group that is added. If we add the other domain in "Domain Settings" would ADManagerPlus try to resolve the SID-to-DisplayName?
ADManager Plus fixes and enhancements for builds 7060 to 7061
7061 (August 2020) Fixes: This release includes fixes for the following issue: Installation of service pack failing for users who: Have customized the columns to be displayed in the List View, to view the configured Help Desk Technicians, in the Delegation
ADManager Plus fixes and enhancements for builds 7054 to 7056
7056 (June 2020) Fixes: This release fixes the issue in copying files while upgrading to the latest build. 7055 (May 2020) Fixes: This release include the fix for the CVE-2020-24786 vulnerability, which allowed unauthenticated changes to integration
Reports with dynamic fields
Hi, is there any option in SD 7506 to define report with dynamic field? For example list of Resources (IT assets) assigned to specific users. I would like run report with dialogue window where I can select user. So I can print all resources assigned to him. Thanks David
Wake on LAN from quick menu not working | Javascript error in file
Desktop Central Version 10.0.600 Just to let you know that there is a bug in resourceAction.js that prevents the "Wake Up Now" function in the quick action menu from working. Error in line 161: "isPMP_VMP" is not defined: 161 if(isPMP_VMP == 'true')
64-bit Edge patch (ID 316599) deploys 32-bit version
Just a heads-up: the most recent 64-bit Microsoft Edge (ID 316599) patch downloads and deploys the 32-bit version instead of the 64-bit version. The download link shown on the patch points to the wrong version. I reported it to Support yesterday but the
[Term of the Day]: Webhook
Term of the Day "Webhook" Definition — What is a Webhook? A Webhook, sometimes referred to as a "reverse API" is an HTTP callback that facilitates the communication from an application or service to another that takes place following a pre-defined
Hidden Users in Group Membership
When I pull a report for members of a particular email distribution group, it does not show the members that are hidden from address lists. How can I make sure that the report is giving me all members, both hidden and not from the address list?
Integrating SCCM with SDPlus
Hello, I would to know if its possible to integrate SDPlus with SCCM. According to this thread here - (https://forums.manageengine.com/topic/mesd-integration-with-sccm) ManageEngine has promised to make this feature available in their future builds. I'm wondering if its available yet. We use SCCM in our environment and its agent is already scanning our workstations. If SDPlus has a feature to integrate with it, instead of going for agent / agentless scan, it can directly pull in asset information from
CAB Approval with $ApprovalEmailAction
Hi, I have a quetsion regarding possibility to approve a change via the $ApprovalEmailAction. It would be a real quality of lite improvement if we could use the same variable ($) in all modules and notifications across Servicedesk Plus. In the "Send for
Getting a handle on Sites
I am configuring ServiceDesk Plus for our company and am struggling a little bit to understand Sites and how they are used. We have two office locations, plus a handful of associates who would normally work from home full-time (the entire office is
Exclude Server from disk space email alerts
I have a network security video server that will almost always be lower than the 10% threshold that we have set for email alerts. I don't want to turn off the alerts, but is there a way to exclude that specific server from alerting for this specific
ADManager access remotely
Hi everybody. Currently, I have not found the way to connect to the admanager from another machine in the domain. I tried looking for it but still couldn't do it. Are there any ways to access the admanager remotely? Thank you very much.
New Release: ADManager Plus 7060 (August 2020)
We are excited to let you know that the latest version of ADManager Plus--build 7060 has been rolled out. You can download it from here right away! The details of the release are mentioned below. New Features Site Based Delegation: This allows you
Creating REMOTE Shared Mailbox in AD Manager?
On 6659 of ADManager Plus. O365 with Hybrid Exchange Setup. We are successfully creating user mailboxes now with ADManager as Remote Mailboxes, works perfectly. We want to move our process of creating Shared Mailboxes to ADManager as well, but we don't
UltiPro Integration setup
Hi All, We have configured the UltiPro connector and field mapping to the UltiPro fields in the database. On running the task we never see any accounts created nor even connecting to UltiPro. Anyone else got this to work and pointers would be really helpful. Thanks in advance Andrew...
ADmanager Plus and ServiceDesk Plus Integration
Hello All, I have been trying to get this integration working for a while now and it appears it is stumping support. We are running SDP 10.0 10015 and ADM 6.6.5 6658. I have been able to connect and save the setting in the respective applications however
Timeframe - Add last 7 days to performance metrics
There are some places where an quick option for a duration selection has "last 7 days" but it would be really useful when looking at any of the monitors. Most often, the key time-frames are "last 24 hours" "last 7 days" and "last 30 days". The one missing
Workflow - Get file count
Please add the ability to get a file count for a folder / subfolders and execute a next action based on X number of files.
Auto re-open 'On Hold' after set time period
Sometimes a user will raise a request that needs actioning at a later date - for example, a user is leaving next month. I would like to be able to set the ticket as ON HOLD, and specify a date for the ticket to re-open automatically. Thanks, Ed
“Technician is None” not displaying unassigned tickets
When I make a view using filters and we technician is none so that I can see all unassigned tickets, nothing shows or displays.
Not able to reply to tickets
When I try to reply to a ticket it shoots me out and sends me back to my dashboard. Any idea on how to fix this?
SMS Notifications for Technicians
Hello, I was wondering if there is a way for only specific technicians to receive SMS notifications when a high priority ticket is opened. If so, how can this be configured? Thanks, Neil
Adding Sites and Groups to criteria for business rules.
We really need the feature of being able to use Sites and Groups for criteria in business rules. This has been available in the On Premise version for over 2+ years because we have been utilizing it. Thanks.
After hours and weekends ticket report
Hello, I need to create a report that shows the tickets that were created after operational hours (08-18) Monday thru Friday and anything over the weekend. The report needs the following items. Request ID Created Time Requester Category Subject Urgency Impact Technician Request Status Completed Time We are using Service Desk on Demand and Zoho Reports. Thanks Colby
[Term of the Day]: Digital Asset Management
Term of the Day “Digital Asset Management” Definition — What is a DAM? DAM - Digital Asset Management is the process of organizing, managing, storing, and distributing digital assets across an organization. A digital asset can be any digital file
Is anyone getting empty responses from the PMP ReST API when fetching data
PMP Enterprise Build We're trying to use the ReST API to generate passwords, add resources & accounts, and to fetch those resources, accounts, and passwords. I got the password generator working fine. I cannot get any of the other API calls to produce
How to delete a site?
We have some old sites I'd like to delete or make inactive. When I go to Sites, I do not have an option to delete, disable, or mark inactive. How can I do this? I'm using SDP 11128. Thanks.
The sensor is operating under conditions that are non-critical, Temperature Alert on JUNIPER EX-4300 SWITCH
Hi, we are getting ''Hardware Sensor Name : Routing Engine 1. Category : temperature. Current State : standby(7) - The sensor is operating under conditions that are non-critical.'' alert on JUNIPER EX-4300 SWITCH kindly help us to understand why we
[Term of the Day]: Intrusion Detection Systems (IDS)
Term of the Day "Intrusion Detection System (IDS)" Definition — What is an IDS? IDS, an acronym for Intrusion Detection System, is a device or software that monitors a network for abnormal activities or policy violations. Suspicious activities trigger
How to host ManageEngine in IIS, which file or folder to target ?
Hi All I installed ManageEngine ServiceDesk Plus MSP 64 on my server. Now I need it to be host on IIS so I can let my user access it via web browser or web portal. I have no idea how this should configure. Appreciate can you share me the steps and which folder or files I should target and configure it in IIS Thank you
Bulk Change Location in Assets
I need to change the locations of over 1000 entries in the assets database. Is there a way to do that bulk?
Migration from PMP to PAM360
Hi! Is there any manual about how-to migrate from PMP to PAM360?
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