If not renewing the SDP Online Subscription
We are using Service Desk Plus Standard plan online portal . We have 10 technician license and the subscription will expire in next 4 months time. If we don't renew the online subscription what will happen?, I have few queries about that. 1) Can the technicians
Postgre SQL
Hi, is it possible to connect to the Postgre SQL Database ? Thanks, Matthias
Is there any features where SD can be run on an mobile device and users enter own details for techs with ID swipe?
Is there any features where Service Desk can be run on an mobile device and users enter own details for techs with an ID swipe onto a card reader? As we are at a school, we regularly have students coming up with issues with their laptops etc. Is there any function that anyone knows of that can utilise the swiping of a students card and it auto enters the appropriate fields according to the user? That way the Technician on the other side of the counter can complete the rest of the information pending
[SD-88382] Why is the Send button for replies always just off the screen?
Whenever I reply to a request, the window for composing the reply opens with the send button at the bottom just off the screen. I always have to move the window up a litle to get to it. Is there a way to get it to stop doing that?
[SDF-76549] Microsoft Teams Integration - On Prem
I noticed there was a Microsoft Teams app to integrate SD+ Cloud and I'm wondering if there are any plans to create an integration with On-Prem solutions.
Teams integration
Hi, I just noticed that Servicedesk Plus integration is already available in Teams, but only for the cloud version. Will this integration also become available for the on-prem version? The roadmap, is it for the on-prem version or both? If for both how do I see which feature is being developed/tested for which version?
[SDF-86527] Mandate new checklists
I'm pleased we finally have checklists! BUT, the implementation seems a bit half-hearted. In our testing, a technician can go ahead and resolve a request without even bothering to complete the checklist - so what's the point? Is there any way it can be mandated so that a request cannot be resolved until the checklist is 'verified'? Also, it would be great to be able to consider completion of all checklist items as the resolution and copy the checklist into the resolution field.
Email signature containing image
Hi all, We have tried adding an image(company logo) to our email signature when using the reply/resolution templates. The image shows within SD+ however when received in outlook the image does not appear. We have tried using the email signature variable, but this has not helped. Can you advise on how to use a image signature? Thanks
Suppress only particular type of alarm of a single device
Hi, I got a HP 3PAR device in my network and is added as managed device in OpManager 12. According to OpManager 3PAR device is generating Virtual Volume removed/added alarm. This happens for all the VVs in 3PAR every now and then. This is some sort of internal operation within 3PAR, not an issue. But OpManager raises alarm for these events. It just gets accummulated and filled in database without any specific counter action required. I want to suppress this particular type of alarm only. But it seems
[SDF-58567] Feature Request: Allow approver to request more details before approve / reject
Client wants to add an option to "Request More Details" in addition to "Approve" & "Reject" The case is when an approver receives a request for approval, there are only two options for him Approve / Reject. The client wants to add an option "Request More Details" this can be applied for case where there are missing details.
[Term of the Day]: Virtualization
Term of the Day “Virtualization” Definition — What is Virtualization and it does? Virtualization is a technology that creates a virtual version of a device or resource, such as a server, storage device, network or even an operating system where the framework divides the resource into one or more execution environments. It is a software that looks and behaves like hardware to create an abstraction layer over computer hardware that allows the hardware elements of a single computer processor, memory,
Limit Account Managers for Reports
hi! Is it possible to limit an ability of account managers to create reports and report folders? For now any requester with rights to access reports can create huge ammount of trash reports and folders.
Installation Procedure?
Dear Everyone, I am new, Anyone knows how to the installation and configuration procedure?. Example: Should we install Log Analyzer Server Central first then Install Universal Forwarder vice versa?. How about client devices (BYOD device)?. Network Devices, how device models that don't have in the support lists how do we configure to generate logs?. Thank you!
hide "help" and "mobile access" links
Is it possible to hide those two links on the mobile number selection and all following pages? kind regards
EnableChangeTracking Switch Dell Serie N3000 N4000 Problem
Hello I am new to this community, a pleasure. Please help, when you want to activate the "" this shows error, change the configuration of Dell device template, guiding me as it would be configured in CLI mode, in the same way the activation of this service fails. Post Enable "EnableChangeTracking" Config CLI Device Template modified Switch Post config CLI DEvice template DefaultThank you so much Regards
HTTP to HTTPS
We are currently using Service Desk Plus V10.0 Build 10006 and have followed the instructions for Version 9.4 HTTP to HTTPS redirection but unfortunately this has not worked. We have tried searching the forums for any changes between 9.4 and 10.0 but haven't been able to find anything. Has anyone successfully managed to get this working in Version 10.0?
Matrix Report
Is this even possible to do with the MAtrix? In order to help track the team’s metrics in tracker, we need a report(s) that will accurately capture our daily work load. Please see the data we need to capture per associate. Associate Name Starting Ticket Inventory New Tickets Received Processed Closed Tickets Ending Ticket Inventory Ashaki 0 0 0 0 Duy 0 0 0 0 Kevin F 0 0 0 0 Lacy H 0 0 0 0 Liz R 0 0 0 0 Prasath S 0 0 0 0 Jennifer R 0 0 0 0 Not Assigned 0 0 N/A 0 Morning Report · Starting
Business Rules for Change Management
Hello, I believe the ability to create business rules for changes would be a very useful feature within SDP Cloud. Currently, business rules are only able to be created for incidents and service requests. To give an example of usage, our business would like to make particular fields on the change request template default to a particular value and not allow the requester to switch it. Templates only allow you to set default values on change requests, but the user is able to override the change if
API V3 Domain problem - Unable to login
Hi all, I'm trying to use the API V3, and after generate an API key I tried to get all the requests using this sentence in SOAPUI: GET http://server_ip:port/api/v3/requests/ -H "Authtoken: 3CF0DD20-C128-414B-A83E-8D18E60E7348" but then an html is displayed telling me to select a domain of an combobox (attached the html). We have two domains for login in ServiceDesk plus when we access via web, and is needed to select one of them, but in this case, what can I do? Is needed to add another parameter
[SD-88036] Custom Trigger List Disappear
Hi there, i'm facing an issue with custom trigger has been created and added but it's not showing up in custom trigger list. Please help.
Redirect http to https
Hi, I found several info for ServiceDesk Plus but none for ServiceDesk Plus MSP. And seems that the same notes/config don't apply. I have HTTPS working fine. If I add the Connector for port 80 with the redirect to port 443, I get Tomcat working on HTTP. Any suggestion ? Best regards, Simone P.S.> Running 8.3 build 8308 on MSSQL.
How to simplify user management by integrating ADManager Plus with BambooHR
By integrating BambooHR with ADManager Plus, you can import user details from the HR software into ADManager Plus automatically, and create user accounts in AD using those details. By doing this you no longer have to spend time manually creating a CSV file with user details and writing a script to import or export the CSV files. Steps to integrate ADManager Plus with BambooHR to create users in AD: 1. Enable integration between ADManager Plus and BambooHR Logon to ADManager Plus and click
Feature Request: Form Enhancements
We've been working on creating or enhancing user forms with build 9418. Here are some improvement suggestions that we've uncovered: - ability for html editing in the Help Card section (add images, icons, etc.) to further guide users - ability for text to auto scroll down when page is scrolled. This way if there's information that is important to one section, the text scrolls with the user - always show the field help icon instead of only on 'hover' - ability for new text boxes to have html editing
List all assets in Requests
I have a report which lists all open requests with assets linked to the request. But if there are more than 1 assets the report still list only one assets (alphabetical). How can I make a report which shows all linked assets? Do you have a query for that? Here is the screenshot: https://drive.google.com/file/d/1JnLMxiwozOR-udt4cXoBzb3FqI_tqMln/view?usp=drivesdk
Python API Add USer Error
Please Helkp me For This Code very Simple Add User The pastebin URL is:{"response_status":{"status_code":4000,"messages":[{"status_code":4004,"type":"failed","message":"Internal Error"}],"status":"failed"}} import requests import urllib3 import json urllib3.disable_warnings() API_ENDPOINT = 'https://192.20.10.30/api/v3/users' data = {'user': {'first_name': 'Peter36526565','last_name': 'Atom','name': 'Peter Rabbit Atom','mobile': '02892902','login_name': 'qweqwe','password': 'peter'}}
CMDB API - Get Virtual Machines
Hello, I'm trying to get all virtual machines in CMDB. I'm running this post request: getCIURL = SDPAddress+'/api/cmdb/ci' payload = { 'OPERATION_NAME': 'read', 'TECHNICIAN_KEY': apiKey, 'INPUT_DATA': """<?xml version="1.0" encoding="UTF-8"?> <API version="1.0" locale="en"> <citype> <name>Server</name> <criterias> <criteria> <parameter> <name compOperator="IS">CI Type</name> <value>Server</value> </parameter>
Reporting is not reflecting accurate data
I am receiving through report total number of records 50K meanwhile in the graph when adding the records its much more . Please find below
where can i find an exe installation of opmanager probe 12.5.146
in archives there is only a ppm file
[Term of the Day]: BPO
Term of the Day “BPO" Definition — What is a BPO? BPO is an acronym for Business Process Outsourcing, also sometimes referred to as IT-enabled services, or ITES. It's the business practice where a company outsources a part of its operations to a third-party company or some external service provider so that it can focus more on its core business activities. The services may include accounting, payroll, HR, IT services, telemarketing, social media marketing, and more. Basically, BPO fills the supplementary
Duplicate Technician group on Task Search
Duplicate Technician group on Task Search
Parsing of SQL Query Failed
Hi, Using MS SQL I have this query that returns records in SSMS. But it does not work when adding the query as a SQL local data source. SELECT qd.QUEUENAME AS 'Group', ti.FIRST_NAME AS 'Technician', count (wo.WORKORDERID) AS 'Inbound', dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.createdtime/1000),'01-01-1970 00:00:00') as 'Date', count(case when (std.ispending='1') THEN 1 ELSE NULL END) 'Total Pending', count(case when (std.ispending='0') THEN 1 ELSE NULL END) 'Total Completed', count(case
[Tips & Tricks] Excel ITIL Change Management with Standard Changes
Every day, there is a need to perform a simple and low-risk change. For instance, most people (be it a user or someone from the IT team) don’t consider resetting a password to be a Change. But, according to ITIL, it is a Change. To dive deeper, ITIL recognizes different types of changes. That’s sensible, because every change differs in many aspects. In this article, let’s consider changes like the example above, i.e., something that doesn’t actually seem like a change, but it is. More precisely,
Export KPI and SLA in real time to external visualization
Hi! Some customers are demanding a real-time dashboard with typical kpi as live critical requests, requests per category, type, etc... Analytics Plus covers the presentation, but updates once per hour Giving the customer a technician user to see one dashboard is a non desirable option We've successfully created some dashboards in powerbi, which can reduce the analytics update times, but the concep is the same as Analytics Do you have some recommendation to achieve this? Thanks in advance
Requester Details not updating after AD import
We have a customer base of about 2000 people. Often these customers will move to other departments and physical locations. When this happens their information is updated in Active Directory. However when SDP does a sync from AD it does not write over old information it seems. We are starting to realize that the physical addresses for requester's (found in SDP) no longer match what is in AD. It also doesn't seem to remove their old department either. I can make changes manually to a user in SDP,
Links in this forum's "new comment" notification emails don't work
If someone posts a reply to a topic I add here, I receive an email with the subject line "New comment to ...". At the bottom of the email is a "view this topic" link. Although the URl of the link is like https://pitstop.manageengine.com/support/manageengine/ShowHomePage.do#Community/singlepost ... it takes me to a sign in page with a URL starting with: https://accounts.zoho.com/..... The credentials I use to access this forum don't work to log in there. I have to get in the normal way, then search
AD360 build 4229 released
Hello everybody ! We have rolled out the latest build of AD360 - 4229. Update now to enjoy the new self-service password reset feature and other enhancements. Highlights: Self-service password reset: Allows domain users to reset their passwords from their
Updated By
Hi Is there any way of reporting who first updated a request after it was created? I can see it in the history of the request but I need to be able to report on it. Thanks in advance.
Send Message
How To Send Message For One Requester? No email and No sms
Error while restoring SDP database backup in a new environment (SQL Server 2017)
I am trying to move SDP database in a new environment. Backup using backupData.bat --trimmed went well. But when tried to restore data in new environment, I am getting error. Following is the output. Need help here please. D:\ManageEngine\ServiceDesk\bin>restoreData.bat ********************************************************************************* Restore DB Setup Wizard ********************************************************************************* Execute Restore DB
Problems upgrading from 11115 to 11119, Postgres upgrade
Hello I am having a few issues with an upgrade of ManageEngine from 11115 to 11119 on a Linux host. On upgrade, it seems as though that pgsql doesn't upgrade correctly - I see entries in the log that read: 26-Jun-2020 2:55:51 PM [com.adventnet.persistence.PostgresPreProcessor] [INFO] : /home/manageengine/ManageEngine/ServiceDesk/bin/initPgsql.sh: 186: /home/manageengine/ManageEngine/ServiceDesk/bin/initPgsql.sh: /home/manageengine/ManageEngine/ServiceDesk/tools/postgres/bin/gettimezone: not found
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