Hi,

I have a quetsion regarding possibility to approve a change via the $ApprovalEmailAction.

It would be a real quality of lite improvement if we could use the same variable ($) in all modules and notifications across Servicedesk Plus.

In the "Send for recommendation" mail one could then set the following mail:

${description}

${uat_details.uat_scheduled_end}

${uat_details.uat_scheduled_end}

${impact.name}

${impact_details.impact_details_description}

$ApprovalEmailAction

With this recommendation mail, the receiver could simply reply with a "Yes" or a "No" and no need to login on the application.