After hours and weekends ticket report
Hello,
I need to create a report that shows the tickets that were created after operational hours (08-18) Monday thru Friday and anything over the weekend. The report needs the following items.
Request ID
Created Time
Requester
Category
Subject
Urgency
Impact
Technician
Request Status
Completed Time
We are using Service Desk on Demand
and Zoho Reports.
Thanks
Colby
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