ADmanager Plus and ServiceDesk Plus Integration

ADmanager Plus and ServiceDesk Plus Integration

Hello All,

I have been trying to get this integration working for a while now and it appears it is stumping support. We are running SDP 10.0 10015 and ADM 6.6.5 6658. I have been able to connect and save the setting in the respective applications however when I select an action from the ADM menu in SDP it says it cannot connect to the server or authentication failed.

I have verified that the accounts exist in ADM and have all delegation permissions required. I have also verified that the templates in SDP are set to all roles and all templates. Has anyone else had this problem? If so, how did you resolve it? 
                New to ADManager Plus?

                  New to ADSelfService Plus?