Is there any features where Service Desk can be run on an mobile device and users enter own details for techs with an ID swipe onto a card reader? 

As we are at a school, we regularly have students coming up with issues with their laptops etc. Is there any function that anyone knows of that can utilise the swiping of a students card and it auto enters the appropriate fields according to the user? That way the Technician on the other side of the counter can complete the rest of the information pending what the issue is at hand?

Any advice on this would be great.