ServiceDesk Plus 11120 Released
Dear Users,
We are glad to announce the release of latest servicepack 11120 for ServiceDesk Plus.
This servicepack includes new enhancements.
Microsoft Teams Integration
Set up the ServiceDesk Plus integration with Microsoft Teams to leverage the collaboration app from Microsoft as an additional channel for IT and enterprise support. Through this integration, you can view service desk tickets, pending approval, and chat with help desk technicians-all from within your Microsoft Teams accounts.Click here to know more.
User Bulk Edit
You can now edit details of multiple requesters or technicians simultaneously. Bulk operation support is also added for other actions like Change as Users, Change as Technicians, Assign to Department, etc. Click here to know more.
Deluge Integration
Deluge, our in-house, high-level scripting language, is now bundled with ServiceDesk Plus. Deluge is easy to use and enables non-programmers to code with minimal learning. Using Deluge scripting, you can build Custom Functions that can manipulate data within ServiceDesk Plus and external applications. You can use Custom Functions in Business Rule, Trigger, and Request Life Cycle to automate workflows, customize business processes, and integrate ServiceDesk Plus with external applications.Click here to know more.
Scheduled Request Data Deletion
Option to schedule request data deletion for both active and archived requests. Click here to know more.
Request Reports Enhancements
New default request reports related to time spent on request /time elapsed analysis are added. New fields and criteria are added to existing reports and date filters (for custom reports only) respectively.
Checklist in Request Closing Rules
You can now mandate the verification of checklists in request templates by accessing Request Closing Rules and selecting the Associated checklist should be verified option under mandatory fields for closing requests.Click here to know more.
Pending Mail Count View
Option to show pending mail count in the configured incoming mail server.
AnalyticsPlus Quick Installation at ServiceDesk Plus
Now you can easily integrate AnalyticsPlus with ServiceDesk Plus if you choose to install Analytics Plus in the same server as ServiceDesk Plus. Quick setup wizards will help you set up analytics plus in no time. Find quick setup wizards in the following sections:
Reports >> Advanced Analytics >> Download down arrow >> Try Quick Setup
Try our demo before upgrade.
Regards,
Edwin Vasantha Kumar
Servicedesk Plus Team