Hi all,

is it possible to set a approval based on the above fields or by asset to help smooth the approval process for both ends of the spectrum, currently the system is all or nothing (either every ticket goes to the approver or no tickets do) and requires manual imput for CAB to be informed.

examples:

User fulfilment request (eg quarterly password changes for wifi/non critical infrastructure) can be approved by technician raising the request, can be completed with minimal management interaction

Critical infrastructure change (eg Database changes, core infrastructure changes) approval automatically escalated to CIO

Many thanks