Notification to One technician when an request assigned to him
All of our technicians are on the servicedesk and are always aware of the status of requests, Except for 2 people. Because these two technicians are often in the meeting.
We want just notify these two technicians via email and SMS.
In other words, when an request is assigned to one of the two, only an email or text message will be sent to him.
Is there such a possibility or script?
Why this feature is important:
1-Because the cost of sending an SMS is reduced.
2-Because the e-mail account of all technicians is not filled with useless notification e-mails. They are always on the desk service and you are always aware of the status of requests.
It is enough for these two people to be informed.