Need script to change Status based on keyword in Reply

Need script to change Status based on keyword in Reply

I am hoping someone has a script I can modify that will let me change the Status of a Request to "Closed" based on the keyword "Contacted" from the portal reply.

I will gladly offer my help in other areas, but I am not a script writer. I


Please feel free to email me directly @ mandry@mdofficemanager.com

thank you

Marc Andry