Hi.

I'm using servicedesk plus, and I have it integrated with email, to let the users to open SR.

I have configured some alerts in notification rules.

The only thoing I don't know how to do is communicate with user via email, I allways have to send answers to users from the console itself.

Could be great to enter the application only to change status of SR's, not to answer the users to their SR.

How can I communicate with users via email?

I hope I have explained OK.

Thanks.