OK, to be fair, I just joined the forum to lookup something else, but it appears a no-starter.

That being said, I noticed the word script in several of the posts, and wasn't aware scripting is an option. So there is a recent change where a script could work, but unsure of the capabilities. I see it supports Python(?). 

So what we could use (nice to have) is a script that looks for a keyword in the body and takes the text after it to change the subject of the ticket. I have recently started ingesting alerts into Manage Engine as we are working them, but never capturing them. I currently have business rules set up to automatically categorize them for reporting sake, but they only come in with subject "Alert" or "Alarm", with the actual info in the body following the word "DETAILS". Is this even possible. Would appreciate any input.

Thanks in advance!