Technician approval settings
dears,
In order to prevent technicians from stopping the request timer by sending approval, I need to change the access of technicians as follows:
1- technicians can edit the requests (resolving the request, merge and etc)
2- technicians can view the approval tab, but can't modify it (submit for approval).
would you please advise?
In order to prevent technicians from stopping the request timer by sending approval, I need to change the access of technicians as follows:
1- technicians can edit the requests (resolving the request, merge and etc)
2- technicians can view the approval tab, but can't modify it (submit for approval).
would you please advise?