Issue with PMP since custom patch

I have been having an issue getting a problem resolved that I've had since I requested a product enhancement to PMP.

Our Company had a need for an enhancement that we reached out to ME about, and they seemed super happy to develop it. When they gave me the enhancement, I installed it, but it didn't seem to work all the way. I reahced out to them, and they remoted in and did some work on it that, on the outset, seemed to get the functionality going.

Unfortunately, it appears to have broken my patch management completely.

I reached out to support a more than week ago, but have been unable to get someone to help me resolve the created issue, and am unable to uninstall the patch with the built in uninstaller. I tried reverting the app VM to an earlier snapshot, but when I do that it no longer recognizes my servers as such (now sees them as workstations), so won't let me do anything as it says licensing it wrong.

Since I can't get anyone to help me, how can I blow away the entire install and keep the config so I don't have to revuild the whole thing? is that even possible?