[SDF-52894]Allow servicedesk plus on premise self service portal requestors to see all conversations
Is it possible to show all conversations to requestors on the self service portal? right now they only see system conversations. no emails. Thank you in advance.
ADSelfService Plus' latest build 6118 released with a minor issue fix
Hello everyone, ADSelfService Plus' new build, 6118, fixes the following issue. Issue Fix : An issue in renewing the SAML certificate when ADSelfService Plus is the identity provider has now been fixed. How to update? You can update to the latest build
Option to choose OU and Group while configuring the Policy
Currently, while configuring the Policies we are able to see two options: OU and Group. By the current design, we have an "OR" between these two objetcs, so when we select one Group and one OU, the ADSS will get all the users inside the OU and all the
Remove custom report from the dashboard?
Is there a way to remove custom reports from the "Reports" Dashboard? I cannot seem to find a way in the documentation/forums. Per the picture below I'd like to remove these old reports (highlighted in yellow) that people have created over the years.
Add Request Link to Reminder Notification
So I have this previous request that has been provided and is working great. https://pitstop.manageengine.com/portal/en/ticket/24001424854007 In a nut shell it's sending off a reminder notification for people with open task. I'd like to see if it's possible
PostgreSQL implementation details
I have been trying to understand the whole PostgreSQL configuration thing for the past 16 hours. I studied the migration guides, I did a dozen (failed) test migrations on Windows and Linux boxes, switched from MSSQL to PostgreSQL, etc, and I am slowly
standard edition license renewal
Hi, i am using free standard edition license for service desk plus which is not working now apparantly due to License expiry. could you please help me out on this issue.
Technician unable to add requester name
Good morning! We followed the update chain to get from 10513 to 11100 last night. Now, one of our technicians is unable to add a requester name when entering an incident. He receives a "Requester does not exist" dialog instead of the usual "Requester Name does not exist. Do you wish to add new requester as part of submitting a new request?" prompt. Please help!
Linksys SRW224G4
Dear Support, I installed Opmanager 7100, added switches and routers in my network. All the progress is okey but in Linksys SRW224G4 series switches i cannot measure the traffic of interfaces. I get this error on graph "Sorry, no data available for Graph. Try other options". Checked credidants, SNMP is ok. I have spend 2 days reading forums if same thing occured before. Couldnt find a solution. I got 3 Linksys SRW224G4 series switches in my network, so i dont want to change the switches. Urgently
[SDF-76522]Notifications in telegram
hi SDP v12 Dear developers, are you planning to integrate with telegrams?
Looking back at 2021 for EventLog Analyzer
Hello everyone, We are excited to share with you that our log management solution, EventLog Analyzer has had yet another great year. Apart from being named in the 2021 Gartner Magic Quadrant for SIEM, we've also built new features that can help better
Blank page with ADSSP login script at logon
Hello, Some users are using XenApp desktop over Windows 2012R2, and when they logged in, they experienced a blank page which can't be close without killing the process. The blank page is the login script to ask users to register. Even if they killed the
Reset the software metering results
Hi I have been running software metering for Acrobat for some time but need to reset the results so I can see changes made to software installations, how can this be achieved.
The annual ADManager Plus feature round-up for 2021 is here!
It's that time of the year when we look back on the challenges faced and the lessons learned from the year gone by. But as IAM challenges and attack methods keep evolving each year, so does ADManager Plus. Here’s a quick roundup of the exciting features
How do I perform a mass delete of certain assets?
I have a spreadsheet full of assets that I need to remove as they have been recycled. Is there anyway to upload a csv or something for a mass deletion of those specific assets?
NTLM to SSO migration?
Can anyone suggest a controlled approach to migrate our SDP authentication away from NTLM SSO? We already have Azure AD prepared for SDP to use as an IDP. The most obvious next step is a complete cutover, which is not ideal with 800+ users. We'd like
Agent is not reachable
Hi, we have manageengine in our network and it works greatly...but on some devices agent have installed successfully but on inventory list scan status of them is "Failed"... and they have details and "last successful scan" of them updates daily but always
Scripts to have approval from Manager using service catalog
Dear Support, There is our requirement. We have different service catalog. Like example :- Service Catalog below 1. AWS login request 2. AWS support request 3. Software installed request 4. Server decommission request
User Inventory Report
Hi I want to create a report showing all the inventory (laptop - IP Phone - printer - etc.) and software (autocad - microsoft - windows 10 etc.) Can you help me?
Difference between Asset Management Module and CMDB
Hi all, I'd like to understand the difference between the Asset Module on ServiceDesk Plus and the CMDB. I see that when I create a new Asset, it is alse created as a CI on the CMDB, but for the Assets I need license (I had to buy a license pack for 1000
ServiceDesk Plus Integration - Change Requester Name
Hi When tickets are created from OpManager into ServiceDesk Plus they are created with my name as the requester. Instead I would want like "opmanager" as the requester name. How can I change this?
[Online training] Analytics Plus virtual training session for experts
Hello folks, Take your analytics journey to the next level with Analytics Plus' virtual classroom training session for experts. During the session, we'll discuss Analytics Plus' capabilities and reporting options including building data models and preparing
ADAudit Plus 2021 feature highlights
Over the past year, we have steadily added new features and enhancements to ADAudit Plus. We have also fixed issues to provide a seamless experience to our users. While there are many significant feature additions, here are 12 new benefits of using
[Term of the Day]:White Hat Hacker
Term of the Day “White Hat Hacker” Definition — Who is a White Hat Hacker? A White Hat Hacker is an ethical hacker, who breaks into protected systems and networks to test and assess their security. White hat hackers use their skills to improve security
does SDP cloud has Format Painter function
I see "Remove Formatting" button, but can't find the Format Painter one.
Basic software deployment automation in DC “fundamental design flaw”
This is in addition to my other post on fundamental problems in the product, which is still even satisfactorily answered, never mind addressed: https://pitstop.manageengine.com/portal/en/community/topic/desktop-central-is-still-desperately-lacking-in-patch-configuration-job-targeting But that is a distraction from this post... Scenario: I would like to set up some software deployment automation tasks, in DC. The intention is to automatically deploy MOE software to computers, based on custom dynamic
Report for specific users
Hey! I am looking to create a report that runs weekly that pulls information from a specific group and then puts the information into a summary form with the date of the ticket, the ticket summary, how many days overdue, the agent assigned, and the priority.
can i please get a report created which lists what tasks are open for a change and who they are assigned to
we have many changes open in our system with tasks assigned to relevant staff to perform the work. I would like a query report that lists the following in relation to the change requests: Created date Task ID Change ID related to Title Description Status Owner Group Scheduled Start time Scheduled End Time % Completion Thankyou
[SD-98765]error editing response
After upgrading to version 12000, you cannot change " Notification Rules. ”After clicking the edit button, an error occurred. There is an error in the Russian language profile. If set to English, there are no errors.
Auto Share - using multi select
Hi I have a need to create an auto share and I see from this link https://pitstop.manageengine.com/portal/en/kb/articles/how-to-auto-share-request-to-users-specified-in-a-request-field-v3 that i can use my own custom field (called auto share) that contains
M365 Manager Plus feature highlights
Hello there! As 2021, comes to a close, we look back at M365 Manager Plus, a solution that can take care of all your Microsoft 365 administration needs. M365 Manager Plus is an extensive Microsoft 365 tool used that has been used by IT teams for reporting,
Monthly Report by SLA Type and Group
Can I get a monthly Report by SLA Type and Group? We are using ServiceDesk Plus 9.2 Build 9241 running MSSQL. Thank you, Steve
TFA is not enabled for this user
I have had ADSelfService Plus deployed to all of our PCs so users can unlock their own account and reset their passwords. Recently, I have decided to enable MFA on any PC or server where a Domain Admin logs in. I have the policy set up and it works on
ADSSP Dasboard view doesn't display desired information
The ADSSP dashboard by default only shows the current month Audit Reports (i.e. Reset password, Unlock accounts, change password, etc) However, there is no option provided for the Admins to make it show the total usage of it in the entire year. It only
shared ipad setup 365 integration with microsoft apps
We are predominantly an windows environment. ManageEngine is linked to ASM. ASM is linked to AzureAD and the apple ids are azureAD email/UPN with automated sync. ME is linked to AzureAD for users and groups again with automated sync. Apps are installed
Set DNS to access
Hi, I have a question for appmanager and opmanager usually we access through ip address ie. 10.x.x.13:xxxx, can we change that to dns, like appman-allo.com?
Desktop Central MSP API: Is there Module for configuration?
Is there module for configuration in Desktop Central MSP API or any plans to have?
Same requester manage many accounts/sites
Hi we have the situation as described in object. Is it possibile to assign multiple account to one requester and allow the same requester to login once and see all the assigned account data? This is a common situation for service providers Thankyou Michele
Automatic creation of a new request in another Service Desk Instances ESM
Good day. We started testing and purchasing Service Desk Plus product with ESM A necessary mechanism (possibly a script) that, according to a specific event or business rules, will create a new service request in another Service Desk Instances The purpose
Mail is not processed as new request
Hello everyone. In search of a way to transfer a Request from one ESM Instance (HR) to another (IT), we tried to use a custom trigger with an email notification. The letter is successfully sent on behalf of nrd@ and gets into the help@ box. Then ESM Instance
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