Does the cloud SDP integrate with Desktop Central?
I had tried to use the cloud version of SDP but it seems to be missing a lot of settings that the on-premise has, also I cant see where to integrate DesktopCentral.
DUO Multifactor
We're in the process of implementing DUO Multifactor authentication for our network. Are we able to use it in ServiceDesk Plus?
Introducing vulnerability management for Linux!
Hi folks! All the features of Vulnerability Manager Plus are now supported for various Linux distros, third-party applications, web server and database server applications that are deployed on Linux endpoints. The features include: Vulnerability management
[Tips & Tricks] Autoselect SLA for Service request based on User Site info
One of our community users requested the following requirement, to autoselect SLA on a Service request based on the requester's site i.e When a requester submits a service request, based on the requester's site one of the SLA associated with the particular
Using test users for SDAdmins
Hello team, as service desk admin I found quite useful to see how system set up changes are reflected on other technicians and requestors end. In order to do so it's quite useful to have have a testing user for such purpose. I normally ask my other admin
[Create_JIRA_Ticket] Is this a bug?
Hello My jira epic have custom field(ITPM),type is user API but the html form does not have this field Is this a bug ???
Clear Clipboard
From https://www.manageengine.com/privileged-access-management/help/general_settings.html the documentation states: 1.4 Automatically clear clipboard data after 30 seconds (specify '0' to never clear clipboard automatically) PAM360 uses the clipboard
Application Labeling: How about using a different abbreviation for DesktopCentral other than "DC" in ServiceDesk
Hi folks, this is a preference, but everytime we see "DC Service is not reachable" our techicians grow concerned that the product cannot reach our domain controllers, domain controller being the historical association with the abbreviation "DC." Would
How to get last_updated by field using rest api?
When we fetch request, we get created_by, last_updated_time etc fields. but I could not find last_updated_by in the response. Is there any way to get this field?
Can we have pre-defined contact lists for out of the box communications?
Hello team, in Problem module you have an action that allow a Notification to be sent. Is there a way to use a list of contacts as such notification's recipients? Let me know. Regards
[SDF-95472] Announcements tied to more than just Services Involved
I would like to see the Announcements functionality updated to allow linking to other things than just 'Services Involved'. Our Service Catalog is much too broad to allow this field to be meaningful to the end users. I've seen several other Ideas over
Notifications not working in automation tab
I want to apply notification rule “Acknowledge Requester by Email when a new request is received” in Automation. But it not working and I can’t get any emails to requester.
Changing the Ticket Title
Hello all... Many of my users do not provide useful subject lines, if they provide a subject line at all, when they submit a ticket. In Spiceworks, I can edit the ticket title after it is received. Here is an example: I would like to edit "green" to
[Case study] Morgan-Keller Construction leverages Analytics Plus to visualize the need for an in-house IT team and proactively plan support for remote workers during COVID-19
Morgan-Keller Construction is a privately held general contracting and construction company with roughly 400 employees. Half of these employees work out of the corporate office in Frederick, Maryland and take care of planning, budgeting, and marketing
[Case study] Morgan-Keller Construction leverages Analytics Plus to visualize the need for an in-house IT team and proactively plan support for remote workers during COVID-19
Morgan-Keller Construction is a privately held general contracting and construction company with roughly 400 employees. Half of these employees work out of the corporate office in Frederick, Maryland and take care of planning, budgeting, and marketing
AD360 build 4237 released
Hello everybody! We have rolled out the latest build of AD360 - 4237. Update now to experience the new enhancements. Highlights: Security Hardening: This feature provides access to all of the product's existing security- related settings under a single
[Term of the Day]:Freeware
Term of the Day “Freeware” Definition — What is Freeware? Freeware is computer software that is fully functional, available free of charge for an indefinite period of time, and is either downloadable from the internet or runs on the internet. Ownership
Google fixes several high severity vulnerabilities in Chrome 94.0.4606.54 stable channel update
Hello everyone, Chrome stable channel has been updated to 94.0.4606.54 for Windows, macOS, and Linux. This update comes with fixes for 19 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in Chrome 94.0.4606.54 stable channel update
Hello everyone, Chrome stable channel has been updated to 94.0.4606.54 for Windows, macOS, and Linux. This update comes with fixes for 19 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in Chrome 94.0.4606.54 stable channel update
Hello everyone, Chrome stable channel has been updated to 94.0.4606.54 for Windows, macOS, and Linux. This update comes with fixes for 19 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Actionable Emails buttons not Working
i can't click pick up ticket or add notes to the ticket from the Outlook email, either as admin or user. It says Target URL Not Found, but the view details button works fine and directs me to the portal.
Migrating 32-bit to 64-bit installation
Hello, We currently have PMP 7.5 installed on a 64-bit Windows Server 2012 R2 server, and before we upgrade to 7.6 we would like to find out how difficult it would be to change to the new 64-bit build. Is it as simple as backing up the settings, and connecting the new install to our database? Do you have any guides on the migration process? Please let me know if you have any documentation that can help with the process. Thanks, Kevin Hubbard
Possible to query for installed browser extensions / plugins?
Does anyone know if it is possible, with Desktop Central, to run a report of what browser extensions are installed for each user? We may need to start limiting the installation of browser extensions to ones we know are safe and approved, but I'd like
Ignore last two lines of an email (Remove Signature from Tickets)
Is there a way to tell the system to ignore the last few lines of an email when creating a ticket? I'm setting it up and for our users with cloud and transport rules for signatures, I can say to not send to the connector before sending to help desk.
IT analytics in 90 seconds: Identify venues for savings across hardware endpoints
Endpoint management practices enriched with advanced analytics can be a very effective tool in cutting down on operational costs without compromising on efficiency. Leverage Analytics Plus reports to reduce costs incurred by workstations in your secure
ME MDM won't install on mac OS
After updating the server and updating the APNs certificate, stopped installing ME MDM on mac OS. ManageEngine MDM App has a notification: Install ME MDM app silently on devices ME MDM app must be installed on the device to utilize features such as Geo-Tracking
IT analytics in 90 seconds: Identify venues for savings across hardware endpoints
Endpoint management practices enriched with advanced analytics can be a very effective tool in cutting down on operational costs without compromising on efficiency. Leverage Analytics Plus reports to reduce costs incurred by workstations in your secure
MDM allowing App Store for user
I am using MDM to deploy apps I have selected in ABM for our Apple devices. But the user is not able to choose their own apps from the Apple App Store and download themselves. The Get button is grayed out and the user is not able to select it. There are
Backup questions
HI I plan on doing an upgrade to the latest version this weekend. Is the SDP internal backup that runs every night the exact same as the one that is invoked as part of the update package? If I have a backup from the night before - I could skip the backup
System Role Permissions breakdown
Hello, Is there somewhere I can view the permissions that are selected for each of the below Roles? System doesn't allow you to view the permissions. Many thanks, Lisa Build Information Your Version : 11.1 Build 11140
Analysis on the recent outage
Dear Customers, Please find the brief details on the analysis and what went wrong with respect to the recent outage : There was a sudden spike in the number of user requests to the application, which proportionately translated into a spike in the cache
Microsoft Edge for Chromium Business 93.0.961.52 comes with fixes for a zero-day (CVE-2021-30633) and several other high severity vulnerabilities
Hello everyone, Microsoft Edge for Chromium Business has been updated to 93.0.961.52 for Windows, macOS, and Linux. This update comes with fixes for several security vulnerabilities out of which CVE-2021-30633 is exploited in the wild. The details of
Microsoft Edge for Chromium Business 93.0.961.52 comes with fixes for a zero-day (CVE-2021-30633) and several other high severity vulnerabilities
Hello everyone, Microsoft Edge for Chromium Business has been updated to 93.0.961.52 for Windows, macOS, and Linux. This update comes with fixes for several security vulnerabilities out of which CVE-2021-30633 is exploited in the wild. The details of
Microsoft Edge for Chromium Business 93.0.961.52 comes with fixes for a zero-day (CVE-2021-30633) and several other high severity vulnerabilities
Hello everyone, Microsoft Edge for Chromium Business has been updated to 93.0.961.52 for Windows, macOS, and Linux. This update comes with fixes for several security vulnerabilities out of which CVE-2021-30633 is exploited in the wild. The details of
shared ipad setup
I would like to add shared ipad functionality to some of our ipads managed in MDMplus. I have read https://www.manageengine.com/mobile-device-management/help/asset_management/mdm_shared_ipads.html but cannot find any of the options listed in the document:
"Invalid Input" when attempting to save changes to a change workflow
Hello, we have successfully created change workflows, and associated them with templates in our change module. After doing some testing, I went to make some minor changes to one of my 3 workflows. When I attempt to save, I get the "Invalid Input" error
how to invoke existing Auth token Generated by SDP in PMP
hi, I have a problem with the integration between SDP and PMP. the Auth token is generated for SDP users that have no admin privileges and is not the same as the user in PMP. how can I revoke the old token in PMP and regenerate a new Auth token for another
[Term of the Day]:Digital Rights Management
Term of the Day “Digital Rights Management” Definition — What is DRM? The term Digital Rights Management (DRM) is a technology, combined with a set of policies and procedures, to control access to digital media assets – including audio, video,
Scaling enterprise IT operations for the new normal: The challenges and solutions
To help you overcome challenges in monitoring your enterprise ITOps and show how you can scale and automate your ITOps, ManageEngine is conducting a webinar on 6 Oct. 2021 at 11 am IST. Suresh and Sathyanarayanan will be hosting this webinar and will
Roadmap Update
Can we get a complete update of the roadmap? The last update was 4th August. Thanks
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