Log4j Vulnerability: Workaround steps to protect EventLog Analyzer (For Versions Below 12146)
This post has been updated on 21/12/2021 Dear users, Two high severity vulnerabilities, (CVE-2021-44228 and CVE-2021-45046), impacting Log4j utility, were disclosed recently. We have found no evidence of any successful exploitation in EventLog Analyzer
Bug: Unable to add url to an image (Custom Triggers)
Just upgraded to v12003 and we are unable to add an url to an inserted image within a Custom Trigger notification. 1. Image is added 2. Click on Image and select 'More' and then 'Link' 3. Link box opens 4. Unable to type or paste within the highlighted
opmanager central trial - license issue with access points
hi i'm trying to login to the central and i get : Your current license allows you to monitor a maximum of 0 Access Points. You can either choose the limited Access Points you want to monitor here or procure a new license. so i went directly into the probe
Your license count has exceeded its limit. Please contact an administrator with access to all modules.
how do I log into OPManager to fix this?
bulk update worklog type
Hi, I am re-architecting the worklog types and could use a method to bulk update worklogs in order to migrate the worklog type from oldA to newA value. Any way to do this? otherwise its over 250 tickets with multiple worklogs i have to click into and
Audit or worklog of technician
Hello, almost any action are stored in history's e.g. history of incidents, changes, problems, tasks or whatever. Now is there a way to get a work-log (or may called audit log) of an technician to see the sequence of all changes/modification done by a
Browser Management Associated App Links
Hi, I'm diving into the browser management panel of Desktop Central and have been trying to find a way to skip the user interaction process in Google Chrome for a particular site that calls a local app that we install for most users. After the first time
Does ManageEngine test patches before release
Hello All, I am new to the Manage Engine product and my group has stated that Manage Engine tests Microsoft patches before they get released to us clients for install on our end devices. Is this accurate? Thanks, Scott
Staging client's missing patches locally before installing
Is there any way within Patch Management module that enables Desktop Central clients to automatically download all the missing patches to stage them locally beforehand so the clients only need to install them during deployment thus saving time for deployment
Report - List computers not in a automatic patch deployment task
Hi Team, Is it possible to view all computers that are not in a "automatic patch deployment" task or list computers that are in a "automatic patch deployment" task? Best Regards, Sigvaldi Geirmundsson
Android Autoupdate profile is not working
Hello. We have profile to automatically update Android phones but it's not working. When I removed this profile from my phone I still cannot do any updates by myself, getting this information "Software updates are controlled by your organisation. Contact
Initial setup of Service Desk Plus
I'm doing my initial setup of service desk and we want tickets created when emails are sent to helpdesk@ourorg.com. I have found the incoming mail settings, but our mailbox is a shared mailbox. Does it work with a shared mailbox? If yes, can you direct
Change Approval - On approval stage "the approval process for this stage was skipped"
If the Change Requester and Change Manager are the same person, the approval process for the Approval stage gets skipped. Is there a way to disable this automatic "assumption" of approval if Change Requester and Change Manager are the same?
Logon to RDS Server in a collection with PMP
Hi, Can PMP be integrated with RDS farms? I have a specific use case, I need to connect to a particular RDS server but by default we are redirected to the less loaded one automatically. In order not to be redirected for administration purposes, we use
Update on the recent Apache Log4j2 vulnerabilities - Impact on ManageEngine Analytics Plus
Last Updated on : 22nd Dec 2021 09:00 GMT Three high severity vulnerabilities, (CVE- 2021-44228, CVE-2021-45105 and CVE-2021-45046), impacting multiple versions of Apache Log4j utility, was disclosed publicly on December 9, 2021. We have found no evidence
Email Note to Requester
As everyone is aware, it's been on the 'ask' list for years: https://pitstop.manageengine.com/portal/community/topic/e-mail-note-to-requester Wondering if this MSP custom schedule/script could be used to email requesters when a Note is added to their
SLA settings
Good afternoon. Tell me how to configure the system so that the SLA time counter automatically stops if the last response was from the agent and resumes if a response is received?
send Tabular Report by Email daily
we have one tabular report created by an ex-employee and configured to send this report daily to multiple technicians, we need your help to find out how to change the sending settings for such a report
Blank Page
Hey guys, anytime a requester clicks on that "Request a Service" the page comes out blank. I want the default request form to show but it comes out blank. Does anybody know what I can do? Kindly see attachment.
Release announcement: Build 5070
Hello everyone, We are happy to announce the release of Analytics Plus build 5070. In this release, the recently disclosed Apache Log4j vulnerabilities (CVE-2021-45046 and CVE-2021-44228) have been addressed. Existing Analytics Plus users can click
Behavior Change in Custom Trigger Scripts
Dear user, The current_stage and approved_stage keys in custom trigger input JSON are renamed as current_level and approved_level respectively. Users are advised to update their custom trigger scripts accordingly as the older keys will be deprecated
New Release: ADManager Plus' latest build 7122 with precautionary measures for Log4j vulnerability unveiled. Update Now!
Hi, We are happy to let you know that we have released the latest build of ADManager Plus, 7122. This build includes precautionary measures to protect your ADManager Plus instance against the Apache Log4j vulnerability. Download the service pack, to update
Dont want users to register\enroll
Newby, How do you disable the feature where users have to register and pick a string of question\answer?
ServiceDesk Plus - "Announcements", Password Manager Pro (PMP), Licensing
Hello, ServiceDesk Plus 12.0 (Build 12004) A few questions: 1) When making Announcements, how come it does NOT show on the Home page. If you click "Show All" (with filter option for "All Annoucements"), it still will not show on the next window. Sometimes,
Unable to Start PMP Service
Hello! I've gotten the following error when trying to start the PMP service: "The description for Event ID 7024 from source Service Control Manager cannot be found. Either the component that raises this event is not installed on your local computer or
Auto assign assets to site when assets are created ?
We want technicians to manage their respective sites without seeing each other. In assetexplorer there is a option "Auto Site Allocation" Is there anyway to do it on SDP Cloud? Can i use trigger and custom function to do it ? but i can't understand custom
worklog that has been billed cannot be edited
In SDP MSP the worklog has been billed... a feature i no longer utilise . But when attempting to uplift worklogs by staff the worklog is now not able to be edited and says its been billed. How can I get around this? i have a couple of hundred worklogs
ngix log4j vulnerability
Hello, We see attempts to exploit log4j in the Secure Gateway server, it is related to nginx process. This happens even after patching Secure Gateway to latest version. Is this nginx patched against log4j? installed nginx version is 1.19.9.1 Regards.
Unable to upgrade from 11.2 to any new version
Hi All, We have a problem to upgrade our ServiceDesk Plus 11.2 to any new version due to the following errors under Linux system. - /ManageEngine/ServiceDesk/Patch/AdventNet_ManageEngine_ServiceDesk_Plus-11.3.0-SP-1.0.0/pgsql_old not found,
Planned US Datacenter Maintenance on Dec 25th, 2021 and 01st January, 2022 from 6:30 PM to 09:30 PM PST
Dear Customers, We have planned a annual infrastructure maintenance on our primary Data Center in the USA on 25th December, 2021, between 06.30PM and 09.30PM PST, and on 01st January, 2022, between 06.30PM and 09.30PM PST. This maintenance will help
Import Certificate
Looking to install latest service pack but its asking for certificate to import, where do I get this certificate? Thanks
Release 12000 breaks the ways of approving an incident
After submitting an incident for "Actions >> Submit for approval", the approval request is not displayed to the approver in the mobile app and on the web portal home page (the "my approvals" widget is not displayed). The approver can only approve the
Able to uninstall Desktop Central Agent with installer
Though we have configured in the console that agents cannot be tampered by normal users, there is still an easy way to uninstall the agent. Yes it is not possible from the Remove Programs in Windows Settings, but all we need is the installer. Is this
Submit for Approval API supported?
Hi team, I am using SDP on-prem. I need to open a Request via API and submit for approval. However, in the APIv3 doc, I couldn't find any API to submit the request for approval. I wonder if it is supported or is there any alternate way to achieve?
Log4j vulnerability - Denial of Service (CVE-2021-45105)
Hello everyone, Another vulnerability has been detected in the fixes rolled out for Apache Log4j (Logging Library for Java. This vulnerability is tracked as CVE-2021-45105 and Apache Log4j2 versions 2.0-alpha1 through 2.16.0 are vulnerable. This vulnerability
Change the Username field on the login portal
Hi, I would like it to be possible to change the username login field on the login page. This field shows now (according to browser inspect) a placehold which is username in grey. This gets removed once you type a value in here. I would like to change
When only one option during forget password select immediately
Hi, I would like it if it was possible that, when going to "Forgot Password" and only having one option available you still have to select this in the dropdown menu. It would be better if then this one option was already selected. Kind regards, Daan
Edit MFA from Administrator login
Would it be possible to be able to give administrators access to remove MFA factors from a User Profile? Or, automatically remove the factors that don't apply to the new policy I'd move them to, with a warning beforehand of course. Here's my situation,
[Tips & Tricks] How to synchronize the passwords of Oracle Database accounts with Active Directory using ADSelfService Plus?
Two weeks ago, we saw how ADSelfService Plus facilitated password synchronization between Zendesk and Active Directory. This week, let’s learn how to integrate Oracle Database with Active Directory for password synchronization using ADSelfService Plus. With ADSelfService Plus’ Real-time Password Synchronizer, update the password of users' Oracle Database account when their AD password is changed or reset. Thus the solution helps to reduce password related issues by ensuring that users have only
Install ADSelfservice plus on the same server as ServiceDesk plus
I installed ServiceDesk plus on a server, and it works. It is on port 8080. I tried to install ADSelfservice plus on the same server on port 8888. But it was not successful. Is there any special configuration to be done?
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