Service Catalog API
Hello, I have created some templates for requesting new users. Is there a way to read the fields with rested API ? My idea was to have a script(powershell) that reads the request, creates the user, updates the resolution and closes the request.
Report error - java.lang.NumberFormatException: For input string: ""
I am having java errors on all reports when "All Accounts" is selected. If I select the same report for only just one account, every thing works great!!! Version 8.1 8106 Here is the error: java.lang.NumberFormatException: For input string: "" at java.lang.NumberFormatException.forInputString(Unknown Source) at java.lang.Long.parseLong(Unknown Source) at java.lang.Long.(Unknown Source) at com.adventnet.servicedesk.reports.utils.MSPCustomReportDesigner.alterCustomReportSQL(MSPCustomReportDesigner.java:162)
Run script or launch application per computer as a Domain\user.
I have an application that needs updating frequently. Unfortunately is does not uninstall cleanly and needs to have a batch file to clean up after it and to check for other things. So I have a batch file the runs the uninstall if necessary, cleans up the garbage left behind, runs the new install and then runs other commands necessary. This all works fine when run manually as a domain\administrator account. The Batch exists on the network along with the executables and other files needed. To make
Windows Server CPU Utilization % always sends Idle time attribute is 100% alarm
Hello, Would anyone have resolution for Windows Server CPU Utilization % always sends Idle time attribute is 100% alarm? The alarm triggers because the Idle Time % of the Windows server is always around 100%. Please advise of anyway to get around this
Expected time of fix?
Issue with accessing ServiceDesk Plus Cloud
Dear Customers, Our sincere apologies for the inconvenience caused due to the non-availability of the ServiceDesk Plus Cloud application. We can assure you that our teams are already on top of the situation and working to bring the service back to normal.
How Do I sign in-to the ServiceDesk Plus WebConsole?
I just installed the Free Service Desk product by manage engine to try it out. We installed it on the same server as our Desktop Central, when the install finished the webpage opened but I couldn't log-in, the buttons for Admin and Guest didnt work. My
Windows Configuration IP Printer. Installing the correct driver
I have an HP DesignJet Studio 24-in printer I downloaded the driver package from the hp website, there are several printers in the driver package Create a printer via Windows Configuration / IP Printer I add the downloaded driver in exe format The printer
how to fetch values in an additional field by API from another server
Hi , in our organization some of the services In the Service Catalog must have additional fields with dynamic values that could be fetched from another server or application By Api. could you offer us a solution for this scenario. we are working with
Integration with other chat tools, such as Telegram, Slack, and Zoho Cliq.
Hi! We're waiting for this feature in your roadmap, for last years - "Integration with other chat tools, such as Telegram, Slack, and Zoho Cliq.'' Is there any news about this feature release date?
Invalid data in the input.
i am trying to change an attribute on this account and i get this error. Has anyone else seen this?
[SDF-84206] Change Calendar - Day View
A "day" view option on the change calendar with a gantt chart view based on scheduled start and end dates would serve to identify overlapping changes and identify any potential conflicts if they overlap. It would be useful during change advisory board
How to remove admin’s access to SharePoint Online and OneDrive for Business sites.
Problem When you configure backups for SharePoint Online and OneDrive for Business sites using RecoveryManager Plus, the admin whose account is used to configure the product is provided access to all SharePoint Online and OneDrive for Business sites by
Bloqueio de usuário
Estou com problema com alguns usuários pois quando tendo logar a parece erro de bloqueio
Can Log into Server
HELP, I cant log into the Service Desk Plus Server anymore. I changed the default admin password yesterday and now I cant log into the server, I can with guest. I tried the steps to reset the admin password but the C:\ManageEngine\ folder is empty. The
Using Duo for Multi Factor Authentication
Can I use Duo (Cisco) for MFA with self-hosted Service Desk Plus? My company is deploying Duo site wide and anything that does not support it will eventually be phased out. Thanks, Michael
Creating quotes for customers
Hi. Has anyone come up with an effective way within SDP MSP to create quotes for services and systems to clients? We'd like to be able to generate a quote, take an order, turn it into a request which generates our orders to vendors and invoices to client.
Add a Collection to the Self Service Portal
Hi Everyone, Is there a way to add a configuration collection to the Self Service Portal for end users to run? I have a collection that consists of a registry change, then a message box and finally another registry change. It would be perfect if the end
Logon User DB Schema
Can someone point me to where in the DB Schema I can find the value for last logon user?
[Security advisory] Authentication bypass vulnerability in SupportCenter Plus versions 11012 and above
Hi there, This is a security advisory regarding a possible authentication bypass vulnerability in a few application URLs in SupportCenter Plus, which has been identified and rectified. Users of SupportCenter Plus (all editions) with version 11012 and
[Security advisory] Authentication bypass vulnerability in ServiceDesk Plus MSP versions 10527 and above
Hi there, This is a security advisory regarding a possible authentication bypass vulnerability in a few application URLs in ServiceDesk Plus MSP, which has been identified and rectified. Users of ServiceDesk Plus MSP (all editions) with version 10527
Create SSL Wildcard Certificate to AD Manager Plus
Hi everyone, I need to create a SSL Wildcard certificate to AD Manager Plus. I ve seen this kb but it does't specify if its a wildcard cert. Install SSL certificate in ADManager Plus (manageengine.com) Also, I ve seen a guide to install this wildcard
[Security advisory] Authentication bypass vulnerability in AssetExplorer versions 6800 and above
Hi there, This is a security advisory regarding a possible authentication bypass vulnerability in a few application URLs in AssetExplorer, which has been identified and rectified. Users of AssetExplorer (all editions) with version 6800 and above might
Powershell scripts not editting attributes
We have a number of powershell scripts which are called as part of the automation policy. I can see in the logs that the script calls correctly and adds the %username% correctly but the actions never complete. If I go directly to the server and run these
Notification Template variable implementation
Issue: When a variable substitution has no value, the literal variable name is included in notifications. Current behavior: For instance, a user created with no extension (using the ipPhone field), has a notification generated that includes the literal
Self-Service Portal deployments
It would be helpful if we could see deployments that have been done from the self-service portal. Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Microsoft Edge for chromium business stable channel update fixes CVE-2021-30632
Hello everyone, Microsoft has released its latest Edge Stable channel (Version 93.0.961.47) which comes with the fix for CVE-2021-30632. According to the Chromium team, this vulnerability is being exploited in the wild.To patch this vulnerability, initiate
Microsoft Edge for chromium business stable channel update fixes CVE-2021-30632
Hello everyone, Microsoft has released its latest Edge Stable channel (Version 93.0.961.47) which comes with the fix for CVE-2021-30632. According to the Chromium team, this vulnerability is being exploited in the wild.To patch this vulnerability, initiate
Microsoft Edge for chromium business stable channel update fixes CVE-2021-30632
Hello everyone, Microsoft has released its latest Edge Stable channel (Version 93.0.961.47) which comes with the fix for CVE-2021-30632. According to the Chromium team, this vulnerability is being exploited in the wild. To patch this vulnerability, initiate
Feature Request in survey per request
Hi, In our organization, We need a feature to view or submit a survey for a Request directly in the request detail page as a tab. OR Redirect Requester to survey window just after a closing request by requester... can we hope you release something like
[Term of the Day]: Lean Startup
Term of the Day “Lean Startup” Definition — What is Lean Startup? A Lean Startup is an organized approach to start a business that relies on validated learning, testing, and constant product or service version releases to shorten development cycles
Adobe releases updates (APSB21-55) to fix several critical vulnerabilities in Reader and Acrobat
Hello everyone, In this month's security release, Adobe has fixed several critical, important, and moderate security vulnerabilities in Reader and Acrobat for Windows and macOS. If these vulnerabilities are exploited, they could cause arbitrary code
Adobe releases updates (APSB21-55) to fix several critical vulnerabilities in Reader and Acrobat
Hello everyone, In this month's security release, Adobe has fixed several critical, important, and moderate security vulnerabilities in Reader and Acrobat for Windows and macOS. If these vulnerabilities are exploited, they could cause arbitrary code
Adobe releases updates (APSB21-55) to fix several critical vulnerabilities in Reader and Acrobat
Hello everyone, In this month's security release, Adobe has fixed several critical, important, and moderate security vulnerabilities in Reader and Acrobat for Windows and macOS. If these vulnerabilities are exploited, they could cause arbitrary code
Exchange Reporter Plus releases build 5612 with a new security issue fix
Hello Everyone! We have released a new build of Exchange Reporter Plus, 5612, with the following issue fix. A vulnerability which permitted upload of arbitrary files via some file upload endpoints has been fixed by permitting only the desired file formats.
Bloqueio de Usuarios
Boa tarde estou com a versão O que está acontecendo em alguns momentos aparece que o usuário está bloqueado. Alguem pode me ajudar ? O erro é esse
Keep MSI Properties with Auto Update
Hi, When using auto update is there a way to keep the "MSI / MSP Properties for installation" config when the package is auto updated? We are deploying Zoom and require some specific config for the deployment to assist with auto signing in but have found
Is there API to enumerate picklist additional field values
Is there any API to enumerate picklist additional field values?
SDP / Reports by contract type
SDP 11205 / standart Can I add additional fields to the site entity? For example, indicate the number and type (hourly / fixed payment) of the contract?
Site down?
We are currently not able to get a hold of support team on the phone, in chat and created ticket. Is anyone else having issues with connecting to the servicedesk cloud plus? This is what we are seeing
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