Reboot during software install process
Is it possible to do the following? - Uninstall software - Reboot - Install software - Reboot We have a software upgrade happening and the following needs to happen: 1) Uninstall previous version taskkill 2 processes msiexec /x - 4 packages delete 2
Azure Ad with MFA setup in Azure AD
I have followed the procedure in https://www.manageengine.com/products/passwordmanagerpro/help/azure-ad-integration.html, however, after attempting to Login with the correct username/password I am presented with an error incorrect username/password. I looked at the logs: Caused by: javax.security.auth.login.LoginException: com.microsoft.aad.adal4j.AuthenticationException: {"error_description":"AADSTS50076: Due to a configuration change made by your administrator, or because you moved to a new location,
Key Manager Plus 6150 is now Available!
Hi all, We are happy to announce the release of Key Manager Plus 6.1 (Build 6150). We'd like to take this opportunity to thank all our customers and users for their feedback and continued support. New Feature Support for SAML-based Single-Sign-On (SSO)
ServiceDesk Plus Masterclass 2021 Season 2 - Session 3: An overview of ServiceDesk Plus' integrations with Microsoft services
Hello there, In this webinar, we'll explore the different Microsoft integrations available for ServiceDesk Plus and explain how they help you connect your service desk with your end users' digital workspace. Learn to leverage Microsoft services to improve
Zero-day - CVE-2021-40444 - Patch details
Hello everyone,Below are the patch details for the zero-day CVE-2021-40444 Bulletin ID Patch ID Description MS21-SEP2 32037 2021-09 Security Only Quality Update for Windows Server 2012 R2 for x64-based Systems (KB5005627) (CVE-2021-40444) MS21-SEP2
Zero-day - CVE-2021-40444 - Patch details
Hello everyone,Below are the patch details for the zero-day CVE-2021-40444 Bulletin ID Patch ID Description MS21-SEP2 32037 2021-09 Security Only Quality Update for Windows Server 2012 R2 for x64-based Systems (KB5005627) (CVE-2021-40444) MS21-SEP2
Zero-day - CVE-2021-40444 - Patch details
Hello everyone,Below are the patch details for the zero-day CVE-2021-40444 Bulletin ID Patch ID Description MS21-SEP2 32037 2021-09 Security Only Quality Update for Windows Server 2012 R2 for x64-based Systems (KB5005627) (CVE-2021-40444) MS21-SEP2
ADSelfService Plus 6112 Hotfix Release
Hello everyone, We are glad to announce the release of build 6112 with the following enhancements and issue fixes: Enhancements : Mac Agent support has now been introduced for macOS Big Sur. Mobile app support to block specific email domains and mobile
ServiceDesk Plus Cloud Masterclass 2021 Season 2 - Session 3: An overview of ServiceDesk Plus Cloud's integrations with Microsoft services
Hello there, In this webinar, we'll explore the different Microsoft integrations available for ServiceDesk Plus Cloud and explain how they help you connect your service desk with your end users' digital workspace. Learn to leverage Microsoft services
End of Support for Quick Books On premise Integration With ServiceDesk Plus MSP
Dear Users Greetings for the day. We are stopping Integration support for Quick Books(QB) On premise software with immediate effect. We request users to migrate to the QB cloud model or you can try our ZOHO Books. For any assistance/clarifications, please
Android app crashing when logged in as requester and creating a ticket
On version 11306 if I am logged in as a requester the first time I enter the application I can create tickets without any problems, if I close the app via android taskmanager or restart my phone the app will constantly crash unless when attempting to
Upcoming End-of-Life of Request Admin V1 APIs
Dear users, This announcement is to inform you that we have plans to process End-of-life (EOL) for Request Admin V1 APIs and Worklog V1 as a part of the 2021 Q3 release. Post that release, any upcoming releases will not have access to the V1 Request Admin
Automated Closed resolved requests not working
In fact, I am facing a problem that is: When the request is resolved, it is not closed after two days as specified in the attached picture. We ask you to help us solve the problem. Thank you very much More Details: SDP Version: 11.1 Build 11109 My greetings
11303 Patch Broke Custom Triggers/Scripts!
The 11303 Patch Broken a Custom Trigger/Script I have that automatically sets the Status of a Ticket to "in-Progress" upon Requester Reply. This is now broken as well - screen attach and script below. Can anyone help me solve this? So far the 11303 patch
[SDF-60606,SDF-66538] additional variables for reply templates
could you create variables like 1. list of Cc recipients, 2. when was email sent 3. last reply, 4. all previous conversations (like when you hit reply button) - I am asking for this because when you create reply template I do not know how to add there
Email asking for help with not much description
When we get a new email asking for help - Is it possible to make it where people get an email if they dont put in a minimum description? For example when we get an email with a very little description of the problem to email the requester back with a
September Patch Tuesday 2021 - Supported updates
Hello everyone, Here is the list of September Patch Tuesday 2021 supported updates New Security Bulletins : 2021-09 Servicing Stack Update for Windows 10 Version 1607 and Windows Server 2016 (KB5005698) 2021-09 Security Only Quality Update for Windows
September Patch Tuesday 2021 - Supported updates
Hello everyone, Here is the list of September Patch Tuesday 2021 supported updates New Security Bulletins : 2021-09 Servicing Stack Update for Windows 10 Version 1607 and Windows Server 2016 (KB5005698) 2021-09 Security Only Quality Update for Windows
September Patch Tuesday 2021 - Supported updates
Hello everyone, Here is the list of September Patch Tuesday 2021 supported updates New Security Bulletins : 2021-09 Servicing Stack Update for Windows 10 Version 1607 and Windows Server 2016 (KB5005698) 2021-09 Security Only Quality Update for Windows
SDP integration with TFS
Hi Team, Is it possible to integrate TFS with SDP for project and timesheet management.
Can't view requests
Hi, Everytime I try and view any tickets I am facing with the below. I'm not sure how to resolve.
Assign ownership via API with email address
I currently use a PHP script to assign assets to users from within one of our other business applications. I use this part pf the XML to assign the asset to a user. However, I have some employees that have the same name. Is there a way to assign an asset to a user by email address via the API (because employees with the same name have different email addresses)? <multi-valued-parameter name="Assign Ownership"> <record> <parameter><name>User</name><value>$user_name</value></parameter>
Google fixes 2 zero-days (CVE-2021-30632 and CVE-2021-30633) and several high severity vulnerabilities in Chrome 93.0.4577.82 stable channel update
Hello everyone, Chrome stable channel has been updated to 93.0.4577.82 for Windows, macOS, and Linux. This update comes with fixes for 11 security vulnerabilities out of which CVE-2021-30632 and CVE-2021-30633 are exploited in the wild. The details
Google fixes 2 zero-days (CVE-2021-30632 and CVE-2021-30633) and several high severity vulnerabilities in Chrome 93.0.4577.82 stable channel update
Hello everyone, Chrome stable channel has been updated to 93.0.4577.82 for Windows, macOS, and Linux. This update comes with fixes for 11 security vulnerabilities out of which CVE-2021-30632 and CVE-2021-30633 are exploited in the wild. The details
Google fixes 2 zero-days (CVE-2021-30632 and CVE-2021-30633) and several high severity vulnerabilities in Chrome 93.0.4577.82 stable channel update
Hello everyone, Chrome stable channel has been updated to 93.0.4577.82 for Windows, macOS, and Linux. This update comes with fixes for 11 security vulnerabilities out of which CVE-2021-30632 and CVE-2021-30633 are exploited in the wild. The details
[Term of the Day]: Cookie-Free Domain
Term of the Day “Cookie-Free Domain” Definition — What is Cookie-Free Domain? A Cookie-Free Domain is a very simple concept. Exactly referring to a domain that does not send commands to a user's browser to store cookies from a website. In general,
What is the difference between importing users through Active Directory and LDAP?
Running version: 11.3 Build 11304 I know what the difference is in the two services as a whole, but when reading the descriptions in ServiceDesk Plus, they appear to be almost the same thing. Can someone enlighten me in what the difference is and or the
How to Change "is billable" value
Hi, till now, our Worklogs have been submitted with "Yes" Value for "Is Billable" field. how can I change this value to "No" for All Worklogs in the database???? Can you provide the a query for this??? My SDP MSP version: 10510 My Database : MSSQL S
Security Advisory - RecoveryManager Plus versions 6041 and below.
We have addressed a recently discovered authentication bypass vulnerability affecting the REST API URLs in RecoveryManager Plus. This article provides more information on the issue and how to resolve it. What is the issue? An authentication bypass vulnerability
Office365 mail configuration
When trying to authenticate, after entering the Office365 email credentials, the screen goes blank.
Hiding additional fields in a ticket for administrators
I have an application template with many sections and additional fields. All these fields are subject to various rules and when the application is made out, not all of them are visible, but only necessary. But when a technician receives a request, he
Change request types
Dear all, What are the change request types you apply in ServiceDesk Plus? In which cases do you create a new change request and submit it to the approval mechanism? Can you please provide an example?
Deprecating few params of v3 API urls
Dear users, We would like to inform you that we have made some changes to the V3 API (URLs starting with /api/v3) format. These changes are incorporated in the 11204 version of the application. To avoid disruption of service or normal operations, we
Technician Key Help
I already generated Technician key, but where should I put the Technician Key? Also, what will be the codes in XML? Thank You
M365 Security Plus 4417 Security Fix Release
Security Advisory We have fixed an authentication bypass vulnerability affecting a few REST API URLs used for integration in M365 Security Plus. This article provides more information on the issue and how to resolve it. What is the issue? An authentication
M365 Manager Plus 4417 Security Fix Release
Security Advisory We have fixed an authentication bypass vulnerability affecting a few REST API URLs used for integration in M365 Manager Plus. This article provides more information on the issue and how to resolve it. What is the issue? An authentication
[Webinar]: Preparing your IT department to meet the demands of the hybrid workforce
Continuing into 2021 and beyond, more staff will prefer working both from home and from the office. Evidently, the hybrid workforce is here to stay, and the temporary operational changes and duct-tape solutions for managing it will no longer work. Now,
[Webinar alert] Is your IT team ready for the hybrid work model?
Hybrid work—a combination of remote work and work-from-office—is becoming the norm for several organizations. This presents a unique set of challenges for the IT teams, who have to prepare to tackle these new challenges and ensure efficient service desk
[Webinar alert] Is your IT team ready for the hybrid work model?
Hybrid work—a combination of remote work and work-from-office—is becoming the norm for several organizations. This presents a unique set of challenges for the IT teams, who have to prepare to tackle these new challenges and ensure efficient service desk
[Webinar alert] Is your IT team ready for the hybrid work model?
Hybrid work—a combination of remote work and work-from-office—is becoming the norm for several organizations. This presents a unique set of challenges for the IT teams, who have to prepare to tackle these new challenges and ensure efficient service desk
Next Page