Why can't I pick - closed?
When updating the status - "schedule status change" why can't I chose a 'closed' status? I want the request to close if I don't hear back from the client. For example they send a request - we udate our status to "HOLD - waiting to hear from user" then
[Webinar alert] Is your IT team ready for the hybrid work model?
Hybrid work—a combination of remote work and work-from-office—is becoming the norm for several organizations. This presents a unique set of challenges for the IT teams, who have to prepare to tackle these new challenges and ensure efficient service desk
Can ADManager display members of a Dynamic Distribution Group?
I'm trying to view the membership of a Dynamic Distrbution Group through ADManager. Is this possible and, if so, how? Thanks, Adam
Assign or notify to group after approval action
Hi, When the approval action is taken, the request must either be assigned to a group and notify the group automatically. At the moment there is only requester notification available. For example when a request is submitted for purchase of a Laptop, the request should be automatically assigned to the IT purchase group only after the approval action is taken. Please advice. License Info License Type = Registered Product = Professional @Name = Muralee D.@ @Mobile Number = 050 6424099@ @Database Name
SLA Report for Group
Hi All, Please help to create SLA report for Group. We are looking for Response time and Restoration time for each group. Below are the version details: ManageEngine ServiceDesk (Version 9.0 Build 9033 ) Database: Postgre Regards Jayakrishnan
Changing priority is not changing the SLA of service catalog
Hi, When i as a technician, changing the priority of the ticket its SLA remain same, and because of this the due by date is not getting changed too, how can i change the SLA of ticket with changes in priority.
SDP Assets - Device Model and Device Type for Macs
We have upgraded our SDP to SDP 11.3 Build 11303 Previous to being on SDP 11.3, we used a slightly modified version of the inventory shell script to get mac inventories to populate Workstation Asset field named Model with the actual device model such
Deactivating Users
Is there a way to inactivate a user or technician without actually deleting their account? Cheryl Ankrom Jennmar Corporation
Samsung Knox Allow some control
I have Galaxy Tab A7 enrolled using Samsung Knox and I created an OEM customization profile for Samsung Knox and deployed it. I was able to lockdown all the settings, but I haven't been able to selectively allow things, like if I want them to be able
Set Service SLA Based on Priority
At the moment the default Incident SLAs are set based on the Priority Level of the incident, and the Service SLAs are set based on the specific request. However we need to be able to set the Service Request SLAs based on a rule in the same way Incident requests are. Specifically based on the set Priority. I request that Service Request SLA's be enhanced to be able to be set based on a defined rule.
Windows 10 Feature Update 20H2
Good Morning, When I deployed Feature Update to my test machines I only had one machine that had a problem and that was the hard stop because there were unsigned drivers. The other machines updated fine. Now when I add the feature updates to the Automated
Zoom Patch for Mac always fails
Last few patches for Zoom for mac have always failed went deploying to endpoints with "Checksum Failed" errors. Have attempted to upload patch manually multiple times and download from more then one endpoint. Would someone be able to check to see if
CMDB CI Types
Why cant I delete certain CI types out of my CMDB? We use a different classification system for our CI's. I have added those, but now would like to delete the ones that came with the software because I will not be using them. Can this be done. Roman
Delete build-in CIs
Hi everyone, How can I delete the build-in CIs from Admin->Assets Management->CI types. Their check-boxes are disable to check and delete them?
Delete built-in CI types
Is it possible to delete built-in CI types? I don't seem to be able to select them for deletion.
Unable to establish connection with the agent pops up while actively using remote control
I think this is more of an FYI thing since I actually am not having any issues while using remote control and everything seems to be working. Using agent version 10.1.2121.2.W within about 10 seconds of connecting to the remote computer using RC i get
worklog
75 / 5000 Translation result I need a report of all the worklogs of all modules (request, task, project,....) I am looking to get this data for a specific range - Daily, Weekly, Monthly, etc. i am ver: msp 10510 database : mssql server
ME Agent no longer being added to new machines
Hi, The ManageEngine agent is not longer being added to newly imaged machines after the latest update. The agent used to get install automatically. I have tried rebooting the server, to no avail.
Zero-day vulnerability CVE-2021-40444 in MSHTML
Hi guys, A zero-day vulnerability in MSHTML that affects Microsoft Windows has been discovered and is being investigated by Microsoft. The zero-day is tracked as CVE-2021-40444 and is caused by a Remote Code Execution vulnerability. Exploit details
IT analytics in 90 seconds: Fortify endpoints against cyberthreats
Patch management is vital in tackling zero-day vulnerabilities. Monitor patch deployments to ensure every endpoint in your organization is fortified with Analytics Plus reports. If you're not already using ManageEngine Analytics Plus, download your
New Release: ADManager Plus 7112 unveiled!
Hi, We are happy to let you know that we have released the latest build of ADManager Plus, 7112, which includes fixes for the vulnerabilities detected recently. Download this build right away, from here. To update your instance, download the service pack from
Admanager templates insufficient
We're progressing quite successfully with integrating ServiceDesk with ADManager, but we're finding the lack of template options are keeping us from performing the tasks we would like to. For example, a template is provided to modify the department a
Upgrade failed to 11304
this is the 2nd attempt for us to upgrade from build 11207. We uploaded the logs the first time and were told the issue would be fixed in 11304. Upgrading to 11304 failed. Sep 3, 2021 6:43:43 PM [com.adventnet.servicedesk.updatemgr.util.SDPreProcessor]
Automating the "Submit for approval" action.
HI I have a question about the lifecycle feature in the automation section. I'm trying to automate the "submit for approval" action in the indecent template. what I'm trying to do is creating a transition that will automate the "Submit for approval" step,
[QUIZ- 5]:IT Asset Management
We are excited to bring our quiz activity for the recently held virtual meetup session on IT Asset Management . You can check out the session's recording and take the quiz to brush up on the topics covered. Here is the activity for the Free Training
[Webinar]: Preparing your IT department to meet the demands of the hybrid workforce
Continuing into 2021 and beyond, more staff will prefer working both from home and from the office. Evidently, the hybrid workforce is here to stay, and the temporary operational changes and duct-tape solutions for managing it will no longer work. Now,
[Webinar]: Preparing your IT department to meet the demands of the hybrid workforce
Continuing into 2021 and beyond, more staff will prefer working both from home and from the office. Evidently, the hybrid workforce is here to stay, and the temporary operational changes and duct-tape solutions for managing it will no longer work. Now,
[Webinar]: Preparing your IT department to meet the demands of the hybrid workforce
Continuing into 2021 and beyond, more staff will prefer working both from home and from the office. Evidently, the hybrid workforce is here to stay, and the temporary operational changes and duct-tape solutions for managing it will no longer work. Now,
[Webinar]: Preparing your IT department to meet the demands of the hybrid workforce
Continuing into 2021 and beyond, more staff will prefer working both from home and from the office. Evidently, the hybrid workforce is here to stay, and the temporary operational changes and duct-tape solutions for managing it will no longer work. Now,
Upcoming Update : Zoho Survey Integration,Enhancements in Imports and Releases , Behavior Changes in Changes and Releases
Dear users, We are elated to announce the upcoming releases in Zoho Survey Integration,Enhancements in Imports and Releases, Behavior Changes in Changes and Releases.Below is a brief run-through of the same: Integration Zoho Survey Integration ServiceDesk
CybersecAsia Readers’ Choice Awards '21
Hello, ManageEngine has been nominated for the CybersecAsia Readers' Choice Awards 2021, under the privileged access management (PAM) category. This is the collective result of our efforts and outlook towards the ManageEngine PAM suite, and this award
CybersecAsia Readers’ Choice Awards '21
Hello, ManageEngine has been nominated for the CybersecAsia Readers' Choice Awards 2021, under the privileged access management (PAM) category. This is the collective result of our efforts and outlook towards the ManageEngine PAM suite, and this award
RecoveryManager Plus rolls out Build 6042
We are glad to release the latest version of RecoveryManager Plus build 6042 with the following enhancements. Enhancements: Enhance security by performing AD restorations without saving the domain administrator credentials in the product. You can now
Zero-day vulnerability CVE-2021-40444 in MSHTML
Hi guys, A zero-day vulnerability in MSHTML that affects Microsoft Windows has been discovered and is being investigated by Microsoft. The zero-day is tracked as CVE-2021-40444 and is caused by a Remote Code Execution vulnerability. Exploit details
Zero-day vulnerability CVE-2021-40444 in MSHTML
Hi guys, A zero-day vulnerability in MSHTML that affects Microsoft Windows has been discovered and is being investigated by Microsoft. The zero-day is tracked as CVE-2021-40444 and is caused by a Remote Code Execution vulnerability. Exploit details
Automatic user association site based on domain name
1. Can the system change the site if there is a keyword in the subject line? 2. Upon receipt of an application from an unknown user, a new user is generated How can I bind automatically to a site based on @domainmane
ManageEngine named in the 2021 Gartner® Magic Quadrant™ for ITSM Tools for the second year in a row
Hello there, We are excited to announce that ManageEngine has been included in the 2021 Gartner Magic Quadrant for ITSM Tools for the second consecutive year. The Gartner Magic Quadrant for IT Service Management Tools is an annual publication that profiles
Creating computer groups for patching/deployments
Hello people, Coming from the SCCM world and started testing this software, I have a few questions if you can answer them: 1. Is it possible to have some sort of groups (device collections in SCCM) where I can put my computers, and link patch policies
So what's the story with DTC upgrades these days? Stabilized?
After the back and forth a few weeks ago I'm still sitting on .682 trying to see what the landscape looks like for desktop central upgrades. My instance reports the current version to upgrade to is 10.1.2119.9, although when I click on the link from the
Dell Warranty Status Check
It would be great if desktop central can integrate Dell warranty status check into inventory. Desktop Central pulls the service tag from a Dell computer now, but if that service tag can be linked to the Dell warranty page http://support.dell.com/support/topics/global.aspx/support/my_systems_info/details?c=us&cs=555&l=en&s=biz&~ck=anavml That would be great! Spiceworks does this already and I think it would be a simple integration.
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