New incident from fetched mail is created with "Default template" from Incident Template list, or we can select template used for create incidents from e-mail?
I want to assign Site and Group for specific requester.
I created new rule under "Incident Request Form Rules" with rule:
if Requester is <name of requester>
Set Value to Field Site
Set Value to Field Group
Rule is working for new incident created via web, but not working for incident created from e-mail.
From e-mail there is "Not in any site".
Should it working? How to verify, where is problem?