New incident template form.

New incident template form.


New incident from fetched mail is created with "Default template" from Incident Template list, or we can select template used for create incidents from e-mail?

I want to assign Site and Group  for specific requester.
I created new rule under "Incident Request Form Rules"  with rule:
if Requester is <name of requester>
Set Value to Field Site
Set Value to Field Group

Rule is working for new incident created via web, but not working for incident created from e-mail.
From e-mail there is "Not in any site".

Should it working? How to verify, where is problem?