Hi,

New incident from fetched mail is created with "Default template" from Incident Template list, or we can select template used for create incidents from e-mail?

I want to assign Site and Group  for specific requester.

I created new rule under "Incident Request Form Rules"  with rule:

if Requester is <name of requester>

Actions:

Set Value to Field Site

Set Value to Field Group

Rule is working for new incident created via web, but not working for incident created from e-mail.

From e-mail there is "Not in any site".

Should it working? How to verify, where is problem?

Regards

S.