Change Management - Approval & CAB

Change Management - Approval & CAB

Hi,

Change Management - We have 1st approval, 2nd approval and 3rd conditional approval processes at the consultancy stage. However, we are not able to display approval approvals in the advisory area. We are greeted with the note "This Change is configured with pre-approval change type, so no approval action is required". Even though the approvals are processed in the background and the processes are progressing, we cannot send the CAB approval manually, we cannot follow the approval process, we cannot intervene. The same process runs smoothly in our Test environment. (Our Test Environment Version: 11308) Our Live system Version: 11309

Anyone else having this problem? I requested support. but no answer was given for solution.

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