[Term of the Day]: Crowdsourcing
Term of the Day “Crowdsourcing” Definition — What is Crowdsourcing? The term Crowdsourcing was first coined by journalist Jeff Howe in 2006. Jeff has rightly defined crowdsourcing as “the act of taking a job traditionally performed by a designated
Issue Running Script - error during deployment
I am having issues trying to get a batch file to execute against workstations. I get a package error when trying to execute it. I can take the same batch file and run it locally on a workstation and it works without any isssues. I am posting the script
ManageEngine named in the Gartner® Magic Quadrant™ for ITSM Tools for the second year in a row
Hello there, We are excited to announce that ManageEngine has been included in the Gartner Magic Quadrant for ITSM Tools for the second consecutive year. The Gartner Magic Quadrant for IT Service Management Tools is an annual publication that profiles
[New webinar] The service desk is your best technology coach
Hey there! On September 30 at 10am BST, we will host an exciting new webinar titled The service desk is your best technology coach. We'll discuss clients' needs, the relationship between IT and the customer, and the significance of the service desk.
Mozilla releases security updates for Firefox 92, Firefox ESR 91.1, Thunderbird 91, Firefox ESR 78.14, and Thunderbird 78.14
Hello everyone,Mozilla has fixed several high severity security vulnerabilities in Firefox 92, Firefox ESR 91.1, Thunderbird 91, Firefox ESR 78.14, and Thunderbird 78.14. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability
Mozilla releases security updates for Firefox 92, Firefox ESR 91.1, Thunderbird 91, Firefox ESR 78.14, and Thunderbird 78.14
Hello everyone,Mozilla has fixed several high severity security vulnerabilities in Firefox 92, Firefox ESR 91.1, Thunderbird 91, Firefox ESR 78.14, and Thunderbird 78.14. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability
Mozilla releases security updates for Firefox 92, Firefox ESR 91.1, Thunderbird 91, Firefox ESR 78.14, and Thunderbird 78.14
Hello everyone, Mozilla has fixed several high severity security vulnerabilities in Firefox 92, Firefox ESR 91.1, Thunderbird 91, Firefox ESR 78.14, and Thunderbird 78.14. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability
NetFlow generator. Howto separate VLANs
hi! We're testing Netflow. Our switches (Cisco 3750G) doesn't support NetFlow feature, so we're trying to use NetFlow Generator. We've mirrored a couple of VLANs to it and we CAN see a traffic. The question is: is there a way to divide or separate traffic
Desktop Central Agent uninstall restriction does not work
Hi all, i am new to Desktop Central. Currently my setup involves the Desktop Central Server running in a machine in my LAN (without AD), and the installing the agent on all client machines in the LAN. In Agent--->Agent Settings and Security Settings
[Community Digest] ServiceDesk Plus - August 2021
Here is the monthly rewind for August 2021! Quiz: The Quiz-5 was held on the 17th of August, 2021. You can check out the recording of the session and the questionnaire. Follow this space to know more about the past and upcoming Quiz events. Community
CTI Integration with Starface (Script)
I am looking for your kind help in the integration of Starface through CTI. Does anyone created a script for Starface or an other telephone system?
Technician not create cutom view for tasks
Hi Friends, technicians with permission to access their own group requests can't create a custom view for tasks with the "Group" filter. because group names will not list in drop-down menu (As Shown in Image in Attachments) How can we resolve this issue?
Reply to a request from end-user by API
Hi, I want to create custom mobile app for end-user (customer) support. In this scenario, our customer install my custom app and our technician login with SDP. Also I want to chat and conversation with end-user by custom mobile app that connected to SDP
Upcoming End-of-Life of Request V1 APIs
Dear Customers, Today we are announcing the End-of-life (EOL) date of July 31, 2020 for Request V1 APIs. From that date forward, any upcoming releases will not have access to the V1 Request APIs. All clients and integrations based on V1 will stop working unless they are updated to use the latest V3 version of the Request APIs. We strongly recommend moving to the new version of APIs for all cases where the operations are supported in the newer V3 APIs. Previously, the support for the User and Technician
Patch Inventory - OS Windows 8 Pro for Workstations (x64)
I'm having this problems for 2 weeks now, I can't push updates... I do have a ticket open ([## 2127150 ##] Patch Management - Windows 8 Pro for Workstations (x64)), unfortunately, I'm not getting anywhere... When trying to install updates: error "Downloading
User Template has a hard-coded Description for each template but doesn't enter into Local AD
So I have a hard-coded description in each of my individual templates (340 of them) but when we test with one of them, the description doesn't get entered into the AD user object's description field and my "Single User Creation' comes back with an error
NetFlow generator. Howto separate VLANs
hi! We're testing Netflow. Our switches (Cisco 3750G) doesn't support NetFlow feature, so we're trying to use NetFlow Generator. We've mirrored a couple of VLANs to it and we CAN see a traffic. The question is: is there a way to divide or separate traffic
How to hide user-info block in "on behalf of" end user
Hi, I active "on behalf of" for end user that they can create a ticket instead of their colleagues.Now I want to hide the user-info block (attached) of their colleagues from the user who create the ticket in order to protect the privacy of the people.
Can a technical user access the service portal?
Hello, I wanted to know if there is a way to access the service portal as a technical user. Because it would appear that only guest users have access. Correct? If it exists, could you please indicate me via a screeshot from where to access? thanks a
Autoselect SLA and Site for ServiceRequest based on User Site info
Is there any way to asign SLA and Site for a Service Request based on the user site that is requesting. This is possible for Indicent Request but i can´t find how to make it works for Service Request. We have multiple Sites configured and as we can't
Custom Query to export category details
Hi, Can anyone help me with some custom queries for the below scenarios: 1. Needs to export all category , service categories, subcategories and items. 2. Needs to exports all incident and service catalogs under all the service categories Servicedesk version: 10.5 Build 10513 Database : pgsql Thanks Ahamed
Could not connect to the Exchange Server
Our ManageEngine AdManager Plus version is 6.2.0 and we use Exchange Server 2010. I try selected user create email on 'AD Mgmt-> Exchange Tasks-> Create/Archive User Mailboxes' But i had following error 'Could not connect to the Exchange Server' How
Help card on templates or ability to add text to a template
i am trying to find a way to add information to a template either via the help card or adding text to an information tab. We have standards on naming conventions that we want technicians to follow when creating service accounts, security groups, etc.
Patch scan was stopped due to binary signature mismatch
The following Remark is coming up during patch scanning: Patch scan was stopped due to binary signature mismatch. Please check proxy settings or contact support. Not all of our systems show this and complete patch scanning successfully. The systems that
SAP RFC Connection
Hi, Can please someone help me with info how can I configure RFC monitoring of SAP system. I have enabled the RFC and I can see some data. But the problem is that QOUT Scheduler for my client is showing State - INACTIVE. The same thing is with QIN Scheduler.
" There is no matching data for your input(s)" on all our reports post-migration
I recently migrated our AD Audit and AD Manager server from an on-prem VM to an AWS EC2. Everything seemed to go fine; I ran the export/import instructions as detailed on the help pages, and everything looked good. Today though, we were supposed to have
[Term of the Day]: Dark Fiber
Term of the Day “Dark Fiber” Definition — What is Dark Fiber? The term Dark Fiber refers to fiber optic cable that has been laid in the ground that isn’t being used. In fiber-optic networks, data is being transmitted through the cables using pulses
Retrieving Approval ID or Approval Stage ID from request using API
Hi, I am looking for a way where I can get Approval ID associated with a request. As of now, I only find that to be do-able through accessing SQL table manually. Using API requires providing Approval ID which I am unable to get from within the request.
Error During upgrade from 9335 to 9400
hi I am trying to upgrade form Servicedesk Plus 9335 to 9400 I recieve the following error. Migration aborted due to data inconsistency. This may create issues during migration, so aborting now I have attached the update log file. Please help Best regards
Desktop Central Cloud is live!
We are thrilled to announce the launch of Desktop Central Cloud, which lets organizations embrace unified endpoint management the SaaS way. With Desktop Central Cloud in place, you don't need any high-end infrastructure to support your huge number of endpoints. Ensure that your desktop and laptop computers, smartphones, and tablets are controlled and secured efficiently from a single console. Features and benefits Automate patch deployment related to OS and third-party applications. Simplify software
SP1 patch stopped Desktop Central from working
After patching to SP1 a few weeks ago, I am no longer able to access the web ui on http://localhost:8020 on the server where Desktop Central is installed (http error 500). How can I diagnose this issue? Regards,
Staged computers not going into correct OU
The staging steps: 1. The computer named D-DXYBRZ2 is already present in AD in "Desktops1" OU 2. We do the staging using bootable ISO and USB stick on this PC using template that is set up to put this PC into "Desktops2" OU. 3. The computer is staged
Restore SDP backup failed
Hi, I'm using SDP v11.1.22 on MS SQL 2019. When I want to restore SDP backup in pre-producation server, show me this error: Error Tables : wordmap,wordoccurrences,errorlog 0-----------------------50------------------------100(%) ===================Reason
Profile pic - Picture not working new version
HI Just updated my dev version to 11303. Now none of my technician pictures work - under profile. For my user I go and change the image - and it doesn't give an error - but no image is displayed. Using the exact same images I used in version 11203.
TCP or UDP?
We are troubleshooting an unusual problem in implementation of PAM360 in our Enterprise. Some servers cannot be reached with RDP while using the Web interface of PAM360. However, these servers are reachable if tested from the PAM360 server, logged in
[SD-97231] Problem with attachments in request conversation
Hello again, after upgrade to 11303 we have detected that when we try to download a document included in a request conversation, it is downloaded with 0 kb Please, any workaround that allows us to solve it quickly? Thanks a lot
Migration - postgres database
Hello, While migrating to Build 11200, we are receiving an error "Error occurred while migrating postgres database. Uninstalling", in the install step. It then reverts the installation. Viewing the LOG shows that it is BLANK. What can we do to troubleshoot
Automation and Reporting across forests
We manage multiple forests with ADMP. We have users that have accounts in different forests due to acquisitions and acquired applications that run in those other forests. is it possible to run Reporting and Automation across forests? For example, i
Changing the domain configuration account password regularly
Is there a method to be able to automatically manage the password for the domain configuration account? We use Cyberark to manage the passwords of service accounts. Cyberark can automatically change the password on service accounts being used on a service,
Using User Creation Templates for Modify User Templates
So wanted to bring this up to gain some tracking to be a possible user feature request. I know that you can use a single user creation template, and create a bunch of rules based on a job title/position. The thing that bugs me about doing it that way
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