Hello,

Can I please ask why the History tab is visible to Customers under the Requester view of Manage Engine?

I would prefer my customers aren't able to see every action that is taken on the call and who by, but it would appear that they can pretty much.  For example we don't state which technician the call is assigned to yet the customer can work this out by looking at the History tab.

Is there anyway of hiding the History tab from Requesters?

Many thanks,

Lisa