Push os deployment with PXE
I have created an image, set up a deployment task to image a machine. I was expecting a ZTD and the laptop to reboot and PXe boot into imaging the machine but I had to go put the USB into the laptop and boot into that. Is there a way to use a Zero-touch
Response DueBy Time do not change when sending e-mail
Hello, Tried to google but didn't find anything useful. What happens: Requester e-mails the servicedesk, a ticket is created and the Response DueBy Time is set as it should. The technician replies to the requester for more information and sets the
Tutorials for building out a new Servicedesk Plus web-based site.
Hi all, I am looking for tutorials on how to begin to build out a new Servicedesk Plus web-based system. I would also like to find a comprehensive guide which explains what each widget does as well as best practices for building a new installation. Thanks,
Changes module - where are the notifications to staff when someone replies within a change record?
This seems like a really big oversight not to notify any of the Change Roles within a change record when there is a reply or conversation happening! I'm sure I've asked for this before over the years, but will this ever be added? Thanks!
How to implement let's encrypt certificates to access the PAM360 web page?
I would like to implement the lets encrypt certificate service to access the web page in https secure mode and with valid certificate. Thanks for any help or information.
Agent for Asset management in service desk plus on demand
looking into new service desk solution and was looking at the cloud based service desk plus. we have a number of remote users that don't always connect to our network but we own the pcs. is it possible to use agent based asset management with the cloud based solution?
Google fixes several high-severity security vulnerabilities in Chrome 96.0.4664.93 stable channel update
Hello everyone, Chrome stable channel has been updated to 96.0.4664.93 for Windows, macOS, and Linux. This update comes with fixes for 22 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Google fixes several high-severity security vulnerabilities in Chrome 96.0.4664.93 stable channel update
Hello everyone, Chrome stable channel has been updated to 96.0.4664.93 for Windows, macOS, and Linux. This update comes with fixes for 22 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Google fixes several high-severity security vulnerabilities in Chrome 96.0.4664.93 stable channel update
Hello everyone, Chrome stable channel has been updated to 96.0.4664.93 for Windows, macOS, and Linux. This update comes with fixes for 22 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Task Report by scheduled end date?
I am looking to create tasks with due dates? Is that what scheduled end date is for? And if so, how to query scheduled end date for a report? I want a report titled "tasks due this week" thank you
Desktop Central Alerts Problem
Hello , Desktop central started to generate alerts abnormally, it generated 300 thousand alerts in 2 days. Our mail traffic is locked, can you help? Thanks and Best Regards
[SDF-70522] ability to embed support video
ability to embed support video
Scheduled Reports removing Server names (Patch Mgmt Desktop Central)
Hello ! I`m running a scheduled report in DC to email two people System Health Reports as CSV each monday. The reports are all emailed OK but the server names are removed and replaced with asterisks. I have ticked the "User Consent" section to allow names
How to set the Due Date By field or custom Due Date Field from Email Command
I have followed the example from the help file without any luck @@Due Date=22 Nov 2021, 10:30:00@@ ---****Custom field*** @@DUEBYDATE=22 Nov 2021, 10:30:00@@ Nothing is working any help?
GET REQUESTS BASED ON SPECIFIC CRITERIAS API-V3
Good Day, I am trying to get all requests based on specific criteria using list_info: URL: <server>/api/v3/requests HEADER : "TECHNICIAN_KEY: XXXXXXXXXXXXXXXXX" input_data : { "list_info" : { "search_fields": { "subject":
Customize ID autonumeric field
Hi, Always starts to 1, but maybe could be customized by year, month, letters and at the end ### which means 3 characters to create the autonumeric value, in this case from 001 to 999. Thanks in advance
Business rules update
Hey! When you try to change an already created business rule "Execute on actions - Edited", an error always appears. I just try to rename it and that's it.
Global Exclude
Hi, Is it possible to do a global exclude of an account using a wildcard? For example all our devices have a local account named sophosxxxxxxxxxx which I'd like to exclude from reports, dashboards etc. I know I can create dynamic groups that filter
How do you figure out which patch is associated to a CVE
Can the CVE be added as a seperate column? I may need to ask for it to be added? My CISO sends me a list of CVE's from NIST each week, and I have to try to piece together what patches/updates we either have already installed or download to apply. Example
Customize mail notification to new user
Hello, I can't understand how to change the template that is sent via email to a new user after the user has been created. Thanks for the support.
New Release: ADManager Plus' latest build 7120 unveiled. Update Now!
Hi, We are excited to let you know that we have released the latest build of ADManager Plus, 7120. Download this build right away, from here. To update your instance, download the service pack. Mentioned below are the highlights of this release. Enhancements:
New Release: ADManager Plus 7050 (January 2020)
We are happy to let you know that the latest version of ADManager Plus, build 7050, has been unveiled. Mentioned below are the details. Update to the latest build right away! New Features: Option to modify the computer objects using templates. Integration with HR applications Ultipro and BambooHR to automatically: Create user accounts in AD, Office 365, Exchange, Skype for Business, and G Suite whenever a new employee record is added in the HR application. Modify users' AD accounts whenever their
Asset management support Chromebox
Hi, at the moment I'm using SDP to manage our devices. I try to add chromebox but unable to detect. can asset explorer support chromebox?
Tickle for response
I would like to do the following either through Business Rules, SLA, or script. If the technician sends a response to a user, say asking for additional information. and they do not respond in say 3 business days, I would like the system to send a reminder,
Exchange Online "legacy protocols"
I have received an announcement from Microsoft advising Exchange Online (Office 365) legacy protocols are to be retired Oct 13th 2020. Can you advise when/if SD Cloud will have OAuth 2.0 in order to continue to be able to pick up emails from Office365 email accounts. Thanks, text below for info. Basic Authentication Retirement for legacy protocols in Exchange Online MC191153Beginning October 13, 2020, we will retire Basic Authentication for EWS, EAS, IMAP, POP and RPS to access Exchange Online. Note:
Shutdown Notice
When I try to open Desktop Central, I'm getting Shutdown Notice and that server is compromised. Is there another solution this other rebuilding the server?
Report for Install Dates for Updates
Is there a way to create a report to tell when an update was installed.
Upcoming Release: Enhancements for Problem, Change, Asset and Dashboards
Dear Users, We are ready to unwrap the upcoming enhancements for Problem, Change, Asset and Dashboards. Below are the details, Problem Form Rules Introducing Problem Form Rules to help you create rules based on custom criteria to perform various actions
Demystifying SLAs - Im lost with configuring SLAs.
Hi everyone, I was wondering if folks would mind sharing some examples of how you have configured your SLAs. I am having trouble understanding how exactly SLAs work in ServiceDesk. I have tried to play around with different SLA configurations, but I am
About the scheduler page
I would like to create a link. When a user click the link, it forward the user to the scheduler page with out login. How can I implement it?
[Security advisory for CVE-2021-44077] Unauthenticated RCE vulnerability in ServiceDesk Plus MSP versions 10527 till 10529
Hi there, This security advisory addresses an unauthenticated remote code execution (RCE) vulnerability affecting ServiceDesk Plus MSP versions 10527 till 10529. This vulnerability was addressed on September 16, 2021 in versions 10530 and above, and an
Average of normal value
Hi, I have some data like below: 1,5,6,3,7,5,20,2,-10,50,8,2 Now I want to get the average of normal value [1,5,6,3,7,5,2,8,2] and excludes [50,-10,20]. Result of normal average equals with 4.3333 What should I do to get this average in Analytics Plus?
Asset Default Selection
When going to the Assets tab in SDP and then opening up the search field. Is there a way to set the default filter or keep it from changing once selected? Right now it defaults to Workstation. But the majority of the time when we search we're looking
cant login to pmp from firefox chorom plugin
hi I can login to my account from webpanel of pmp But I cant login from browsers plugin. my user name and password is correct but show me "Invalid username/password" error message. please help me.
[Security advisory for CVE-2021-44675] Authentication bypass vulnerability in ServiceDesk Plus MSP that could lead to remote code execution till 10532
Hi there, This security advisory addresses an authentication bypass vulnerability that affects ServiceDesk Plus MSP versions up to 10532. Please note that we are noticing exploits of this authentication bypass vulnerability, and we strongly urge all
Administrator account unable to login after upgrade to 12 version
Hi guys Anyone have problem with login after upgrade to 12 version , i cant login to system [00:00:01:920]|[12-05-2021]|[com.adventnet.authentication.internal.PAMImpl]|[INFO]|[68]: LoginException occured for user : administrator with msg : Unauthorised
NCM will not connect via SSH
I am able to connect via Putty/SSH from the server NCM is installed on without have do to anything special. Trying to connect to a Palo Alto Firewall and we get this message from the SSH applet in NCM and when trying to test the credentials. (Ip Hidden)
OpManager Service keeps stopping every couple days
Our OpManager service under Windows keeps stopping and need start again every couple of days. All I get in Event Log on the server is Event ID 7036 "The ManageEngine OpManager service entered the stopped state." I've set all recovery options on the service
Embedded video in solution
Hi, Would be a great feature if we can add videos tutorials into solution articles. the feature have been requested for long time but no progress till today so i thought to add it under feature request. Best regards,
[Security advisory for CVE-2021-44676] Authentication bypass vulnerability in Access Manager Plus (Build 4202 and prior)
Hi there, The security advisory addresses an authentication bypass vulnerability identified in the product, ManageEngine Access Manager Plus versions up to 4202(CVE-2021-44676). Given the severity of this vulnerability, we strongly urge all customers
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