Issue locating managers when creating new user
Hello, we recently upgraded to the latest version of AD Manager (version 7111) and ever since when we go to create a new user and under the contact tab when trying to locate a manager, the box is blank and even when you search for a manager it remains
[Term of the Day]: Cobots
Term of the Day “Cobots” Definition — What are Cobots? A collaborative robot, commonly known as a Cobot is any robot that has the capacity to learn how to perform specific functions in order to assist people in a variety of tasks. The objective
Disable user creation when opening new requests
Hi, i want to disable user creation when opening new requests, if users does not exist, don't creat there, have to go to administration, users, and create it from there manually
ADSelfService Plus 6113 Hotfix Release
Hello everyone, We are glad to announce the release of build 6113 with below issue fixes: Issue Fixes : An issue which restricted users with special characters in their passwords from logging in to the portal via the mobile site has now been fixed. An
New Survey
I'm having a few issues with surveys. First issue. Any time I update the survey. The "Yes" and "No" options change places. Only the word changes, the Thumb Up/Down icons remain the same. This reflects on the user too when they get the survey in an email.
Need to expand on Notification profile features, like accessible logs via admanager
Hola!, I first want to say I love ADManager. Now that this is out of the way, I great feature that would help us with troubleshooting but also accountability within our organization, is to expand the notification profile features with added logs. We
jira custom fields is support?
Hello jira integrate cansupport jira custom fields? how can i custom? edit jira.xml or other?
SLA does not do the escalation action
Dear SD MSP, We have an issue when the SLA reaches overdue, The ticket should reassign to a different group. Please find the attached files. Build 10522 Let me know if you need any thing
How to upgrade from 10.0.690 to 10.1.xxx
Dear Sir/Madam, I'm using Desktop Central version 10.0.690. Let me know that how to upgrade version 10.1.xxx Please share me the install file for Desktop Central Server and ppm services packs. Thanks.
Linux Memory Utilization
Hi, in my application manager show 99% physical memory utilization, when I check on the server it was just using 6% memory. After that I check using this formula Memory Utilization (%) = 100 -(((MemFree + Buffers + Cached)*100)/maxValue) some example
[SD-90595] Warning: Your database transaction log file size has crossed the threshold.
hi, i recevie email every days as below : Product Name: ManageEngine ServiceDesk Plus Build Number: 11124 Your Recovery Model:FULL Last Log Backup taken on 2020-09-13 07:00:03.0. Follow the instructions in the given link to backup your log file: https://help.servicedeskplus.com/general-features/performance-guide.html$LogFileSize
DC clients failing upgrade because they don't have access to C:\Windows\Temp
We have run into an issue where clients are not upgrading correctly or failing to upgrade. After we installed the Gateway Server, things ran great for awhile. Not we have machines that are showing offline because of a failed client upgrade. When checking
Deploying Printers - post Print Nightmare patch
Hello, I previously had all our printers deployed either via Desktop Central or via directing users to print server, right clicking, and selecting connect. Since the fix this month for Print Nightmare, people are being prompted to install drivers, which
[SDF:68990]Change, project reference on task list
Is there way to have on the side task bar the reference to the change, project, etc? Sometimes we have the same task name for different change... Thanks Stefano
Google fixes several high severity vulnerabilities in Chrome 93.0.4577.63 stable channel update
Hello everyone, Chrome stable channel has been updated to 93.0.4577.63 for Windows, macOS, and Linux. This update comes with fixes for 27 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in Chrome 93.0.4577.63 stable channel update
Hello everyone, Chrome stable channel has been updated to 93.0.4577.63 for Windows, macOS, and Linux. This update comes with fixes for 27 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in Chrome 93.0.4577.63 stable channel update
Hello everyone, Chrome stable channel has been updated to 93.0.4577.63 for Windows, macOS, and Linux. This update comes with fixes for 27 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
How to manage file server access permissions in bulk with ADManager Plus
If you are one of those people who say your organization is secure and you have no vulnerabilities in your access and permissions management practices, you are either using ADManager Plus to its full potential or you need to look closer. Management of
Edge Chromium patch - x64/x86 mixup
Patch ID 321189 (Microsoft Edge for chromium business x64) is incorrect and links to the 32-bit Edge version instead of the 64-bit version. The detection logic is incorrect too as this 32-bit patch is now shown as missing on all PCs where the 64-bit Edge
[Webinar alert] Upgrade to data-driven IT management with Analytics Plus 5.0
We recently launched Analytics Plus version 5000 with a bevy of interesting features and integrations. Join us for a free webinar to learn more about these new features and how you can leverage them to upgrade to data-driven IT management. Some of the
"Internal Server Error while processing this request" error on SNMP Trap Settings
I can't enable trap processing in SNMP Trap Settings. I keep getting the error message "Internal Server Error while processing this request."
$Department_Approver$ option gone
Prior to updating SDP to 11303 I had the ability to assign users to the global $Department_Approvers$ group. After updating, I no longer see that option. Was it taken away or has that option moved somewhere else? I've looked at every Edit window/drop
Need Report
Dear Team, I need a report with below mentioned columns. Date Filter Today, Weekly, Monthly Date New Tickets On Hold Tickets Closed Tickets Backlog SDP Version 11.2 Build 11205 Database : MS SQL
Asset Management
Since the upgrade to the Build 11001 SDP, we have not been able to successfully roll out the Desktop Central Agent. Is there an easier way of automatically replacing the Asset Explorer Agent with the Desktop Central Agent? Please advise
Make requests under certain service category visible to user groups.
We use service desk for different types of requests. For certain type of requests, we have a need for everyone under a user group to be able to see the requests. for example. We would create a user group called NPI Viewers and a service category or request
License File Might be Missing
Dears, Good Day, Kindly be informed that I installed Application Manager 13 Free Edition. but after a while the service is stopped and cannot be started with error "License file might be missing". I trying to take complete database backup, then uninstall Application
Asset Auto-Assign for SDP OnDemand
I know the on-premise SDP the process to Auto-Assign assets from asset scan results, but is possible with SDP OnDemand? Is there also a list of what fields/information can be captured through through asset scanning?
[Term of the Day]: Burn Rate
Term of the Day “Burn Rate” Definition — What is Burn Rate? Burn Rate is a key term that every entrepreneur should be familiar with. To be brief, “Burn Rate” is the amount of money a company has to spend each cycle (burn) to stay alive before generating
ifAlias on trap $IF-AgentMO(variable)
Hi, I'm trying to set alerting for my devices with LinkDown(V2c) trap processor for Cisco devices. More precisely i'm trying to get an Alert message of interface down but with interface description included. I have seen many post on different forum people
Survey Link Email bug
The Survey Link within an email loses https and does not render properly as if the html is incorrect. I am just filling out the simple form so not much I can impact beyond what I am entering, shown below. Any thoughts on rectifying? Selected Text: $SurveyLink
Auto-assign owner in assets
Why does this feature suggest only few owners for workstations whereas all workstation have active users but it doesn't show in the "suggested owner" list?
[SOLVED] Upgrading PostgreSQL Completed extracting 15% Completed Error occured while migrating postgres database.
I recently upgraded to 10.0 without issues. I took another backup but when I try to upgrade to 10.5 it always reverts. I am not using Postgresql but in the log I keep seeing Upgrading PostgreSQL Completed extracting 15% Completed [|] [-] Error occured while migrating postgres database. My database is MSSQL. is there a way to get it to ignore Postgresql. I have been using ManageEngine_ServiceDesk_Plus_10_0_0_SP-1_0_0_Linux.ppm when attempting to do the upgrade OS: Ubuntu
[SDF-70522] Embed Videos into Solutions
Hello, I would like to submit a feature request to allow us to embed videos into solutions. Use Case We use Solutions to explain how to resolve problems and publish user guides. Currently we insert pictures into solutions and attach videos for users
Include Attachments on Notification Emails
We would like to include the original request attachments with the Received Request notification emails. Is this currently possible? If not, can this be added as a feature request?
Implementing MFA with VMware Horizon View using Radius authentication
I am curious to know if there is a ay to use ADSSP's MFA with VMware Horizon View virtual machines. I know GINA does not work for instant clones, but I was curious if using the RADIUS setup with ADSSP and configuring Horizon View to use RADIUS would work.
Copy Account always give an error
When I attempt to copy an account I get a popup window that asks me to select the resource or resources to copy the account too....I get the below error when I select a resource and hit the arrow to move it to the other box. "Number of selected resource
Release import
Hi, I already asked this in the feature announcement (here), but got no reply so far so I'm posting this as separate question. According to docu one cannot choose workflow for the imported releases directly in the csv, so I expected it to be selected
Do WOL require DS to work?
Currently using the cloud desktop central and for some reason, the DS services have stopped functioning. So my question is: - Do managed computers require the DS in working condition in order for WOL to work? When attempting to WOL a computer from the
How to remove task from showing up under hold helpdesk dashboard ?
How do i remove tasks from showing up under ON-Hold ? i dont want task to show up in SLA or on any status is there any ways to achieve this ? status status
Why am I getting a "java.net.SocketTimeoutException: Read timed out" error when testing my Email based SMS Profile?
The Mail server settings are setup for the primary mail server and the test runs successfully. Mail server settings Server Name: smtp.gmail.com Port: 465 From Email ID (optional): I have my gmail business account here (i.e. no-reply@my-domain.com) To Email ID: Same as From Email ID Time Out (seconds): 10 Authentication Details - I have the user/pass for my gmail business account Secure Connection Details (optional) - I have SSL Enabled checked - The SSL Certificate and SSL KeyPassword are left empty
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