Desktop Central blank screen
Hello I've just installed Desktop Central, had it all up and working fine. Was making some changes to config and security settings and now when logging in there's a blank white page with a tiny square in the top left and nothing else.. I dont recall exactly
V3API restricted for Path:/sdpapiv2/project_import Method:POST
Hi, I want to import MS Project file in SDP MSP project module, but it doesn't work and get error in browser console like this: V3API restricted for Path:/sdpapiv2/project_import Method:POST I attached my error screenshot of network console with test.mpp
How to reset ID counter for Requests in Servicedesk Plus On Demand?
We have been raising requests for testing purposes and it seems the ticket is at ##300## and we haven't launched this user yet. How do I reset?
Request/Ticket creation through email & conversations to the request/ticket
ServiceDesk Plus OnDemand supports request/ticket creation through email and the configuration is detailed in the help document : http://help.sdpondemand.com/mail-server-settings Let's take a look at the behavior of how request/ticket is created through email & how conversations are appended to a request/ticket. A requester ["John"] sends an email to "it-helpdesk@mycompany.com" [which is configured under the Mail Server Settings-->Incoming Mail Settings --> Email Address]. SDP OnDemand process the
Form Script: Copy contents from one field to another
Is it possible to capture the contents of one form field and have it appended to another field? For example, in an offboarding or onboarding template the HR team will input the username in the form. We'd like to grab that name and append it to the Subject
How to deal with autoreplies reopening closed tickets
Hi, How do you stop a ticket from getting reopened because of an auto-reply from a user? This usually happens when a user is on vacation or have left the company, in which case, Exchange online will send the auto reply that this user no longer exist.
Can't asset scan same agents few minutes apart
I'm on latest public build (10.1.2119.10), but I believe this issue/behavior existed in previous versions. Scenario: I can perfectly asset scan any/all agents at once. I make a configuration change to any of the scanned agents and want to re-scan to
COMMUNITY QUESTION: Is it possible to push License keys with Software Installation
I am curious if it's possible to push software license keys with a software deployment. How do most of you who deploy software like Full Acrobat, Photoshop, CAD, or any software that has individual license keys to multiple users. Do you follow up with
Failed to update IP geolocation data.
Hello, Received a notification stating "Failed to update IP geolocation data due to network issues." Since then I added a new rule to my firewall to allow access to creator.zoho.com, which currently is directed to 204.141.42.107 QUESTIONS: 1. is this
Can´t start Manage Engine Applications Manager
Hello there, i´m trying to install Manage Engine Applications Manager (ManageEngine_ApplicationsManager_64bit) on windows 10, but when it finishes, i can´t get to run. When i manually run: "startApplicationsManager.bat" (as administrator), i see a new
[Term of the Day]: CSAT
Term of the Day “CSAT” Definition — What is CSAT? CSAT stands for Customer Satisfaction is a measurement that helps businesses understand how happy and satisfied customers are with their products, services, and functionalities. Customer satisfaction
PAM360 new build 5200
Hi, PAM360 5200 has been released and is now available for download. This release comes with numerous enhancements, bug fixes and security fixes, along with a couple of behavior changes. Please see our Release Notes to learn in detail about the same.
Trouble accessing remote resources through Clientless VPN
We're having issues accessing the RDP or SSH functionality of PMP when logging in through our clientless VPN. The website URL redirects work flawlessly. In looking through the log files, I did find an sshd.txt that is claiming potential CSRF attack (See
Upcoming Release : Zia Predictions, Enhancements in Zia and Asset & CMDB
Dear Users, We are gearing up for the upcoming release with Zia Predictions, Enhancements in Zia and Asset & CMDB. Below is the brief details on the same : Zia Prediction Zia can now be trained to predict the relevant technician, category, and template
[Announcement]: Free OpManager training series starting from September 7, 2021
Greetings from ManageEngine! Our free, four-part webinar series will help you quickly detect, diagnose, and resolve network issues before network performance declines. Register once to enroll in all four parts that are scheduled for September 7, 14, 21,
Migrate from Postgres SQL
Good Morning, Currently we are using the Postgres SQL for Service Desk and Desktop Central. I would like to know if we can migrate from using Postgres SQL to SQL Server 2016 Enterprise. Both applications are at the current version. Ed
Workflow to place down devices into maintenance mode...
I have just set up my alerting scenarios in OpManager for my devices. I would like to set up a workflow to run after a critical alarm has been sent. By this point, i would already have been alerted 3 times via MS Teams, Email, and finally VictorOps.
How to populate information from details of incident into request
We have a need to populate information gathered from the details of the service request into the associated tasks. The example I can give is a new-hire request. When this goes in, the HR department fills in the necessary information, assigns the editor
Does AD Manager plus support a SQL cluster back end?
we are in the process of purchasing our licensing for AD Manager plus pro. i would like to configure it in failover mode with a sql backend. for further resiliency i would like to have the SQL backend in a SQL failover cluster. (which is our company
API Issues
Hello, we have Desktop Central Cloud. We are trying to create an automation process for removing computers during decommissioning. We stumbled upon the API. With Postman I can get a token. With powershell I can't get the popup to auth, but whatever.
7zip upgraded to its latest version 19.00 in DC agents
Greetings. 7zip has been updated from 18.01 to 19.00 in Desktop Central's agents. 7zip had declared few vulnerabilities in their previous version and has patched them in their latest version 19.00. Following this, we too have updated our agents with the
[ForYourInformation -56] Steps to restrict accessing ServiceDesk Plus using the server IP address
There can be numerous reasons for an organization to restrict its users to access ServiceDesk Plus using its server IP address. In this post, we will describe the steps to achieve this requirement. Assume ServiceDesk Plus server's IP address is "101.102.103.104"
Add the requester's manager to a field in a ticket
I need to populate a field in the ticket when a requester opens a ticket that pulls the $reportingto$ for that requester into the ticket. Also I need to have the $reportingto$ manager as the first level approver for the ticket. I'm not sure how to create
Image Defaulting to "Best Fit"
Upgraded from 11120 to 11303 today and found a change that we most certainly do not like. When pasting an image into the ticket body or a reply it's defaulting to "Best Fit". In most cases this is too small to actually see the details we would like.
[SD-94782] Pages loading much slower after upgrade to v11.3
Good Morning, I have recently upgraded Service Desk Plus to v11.3 Build 11301. I have noticed that after upgrading the pages are loading much slower using the Edge Browser than before the upgrade. I did search to see if there were any other posts but
Password Sync tool
Sentionalone is quarantined passwordsync tool on domain controller ,firstly it is unsigned exe second its trying to change Registry its being quarantined.
Soon-to-Expire User Passwords report for multi-domain environment
I keep getting bounced back to this article and I hope that someone can point me in the right direction. I have setup a report to run when the user accounts are soon to expire, however, this report only pulls information from one domain, not the 2nd one
Team/Manager Requester Permissions - Ability to view their "Teams" tickets
Hi, Is it possible to setup a user/requester on ServiceDesk Plus On-Demand as a Team Leader/Manager so they can view all the tickets raised by their team? Example would be: Team - Engineering Manager Bob Team Members Sue Dave Tim Doug Team - R&D Manager Elise Team Members Karl Steve Sarah Claire In the example above, Elise would be able to view all her own tickets as well as all those raised by Karl, Steve, Sarah and Claire, but Sarah would only be able to view
New licensing options in the Professional Edition
We recently introduced 10-monitor and 500-monitor licensing options in the Professional Edition based on feedback from users and partners. The 10-monitor license costs $395/year and the 500-monitor license costs $10,995/year for annual subscriptions.
[Term of the Day]: Business Incubator
Term of the Day “Business Incubator” Definition — What is Business Incubator? A Business Incubator is an organization dedicated to supporting new startups and small businesses by providing various services to accelerate their growth. The startup
Integrating On-Demand ServiceDesk Plus with Google Apps
Hi! I am currently evaluating this tool right now and in need of assistance. I'm not sure if this was asked already but we are looking for the possibility to integrate On-Demand ServiceDesk Plus with Google Apps mainly for authentication. Thanks!
Emoticons/Emojis for Survey answers
Hi, How can I configure a survey using emoticons/emojis as answers for questions? ☹,
Help with workflows based on URL monitoring
Hi everyone, I've having difficultly with creating a workflow around URL monitoring. Here's an overview of what I want to achieve. If an URL goes down, I want to check the associated Windows server(s) are up (by pinging), then check the IIS services on
Where's workflow?
Hi, I'm only new to this software and I'm extremely surprised that there is no dedicated workflow section. Isn't that what ITIL is all about? Get things assigned to the right people and notify them. Bugzilla has workflow. Why can't I set up any workflow I'd like? For instance, we have a configured a "Service Catalog" for a Request which requires approval before it can be assigned to a technician. There's workflow for the request to be approved, but there's no way (I can see at least) to alert the
Request: Enhancement to Workflow in Service Catalog
I have setup several workflows in the Service Catalog, however it is missing a feature that would save a lot of work. Currently, when the tasks in the workflow are created, I have to manually set the Start/Finish dates for all of the tasks and also set the "email me before" drop down box. What WOULD be handy is something like the following in the tasks Template. Choose a Date Field (I have two custom fields called "Start Date" and "End Date") Start Time: x days y hours z minutes after DATE-FIELD-a
Is there a way to automatically set the "Email ID to Notify" field based on other criteria?
I'm looking for a way to automatically be notified when a request assigned to a certain group has been resolved. I see there is a setting in mail settings to notify a technician when a request is closed, but there is not an option for when a request is resolved. Also, this is not ideal because I will receive notification for ANY closed request on the system, not just requests in my group. I'm wondering if there is a way to automatically add my email address to the "Email ID to Notify" field when
Upgrade from 11300 to 11303 failed
Good Morning, I have a problem with the last upgrade. Log file serverout0 [09:10:27:275]|[08-25-2021]|[com.adventnet.mfw.ServerFailureHandlerImpl]|[INFO]|[28]: Error Code :: 10,005| [09:10:27:275]|[08-25-2021]|[com.adventnet.mfw.ServerFailureException]|[INFO]|[28]:
Reports Problem [Hard Disks, Capacity]
When generating a report, there is no way to add rows / columns with information about hard drives.
Duplicate asset name when I want to select multiple asset during add request
Hi, I use SDP v11.2.08 on MS SQL Server database. I have a bug that attached screen capture of this. On default request form, when I want to add multiple asset to request form, user's assets duplicated in this drop down. Please fix it in nest release.
Task Dependency for Service Requests
Hey There, I'm trying to figure out how to setup task dependencies for our "New Hire" template. Basically, when the new hire account is created, we want to following tasks generated for that particular ticket: 1. Create AD account 2. Setup Cisco Phone (dependent on task 1) 3. Create Application Accounts (dependent on tast 1) When task 1 is created, i would like a notification sent to the owners of tasks 2 and 3 saying that they can begin working. Any ideas on how to do this? Thanks in advance.
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