Run a report to find computers without a piece of software installed
Hi Everyone Is it possible to run a report to find machines without a piece of software installed? Cheers
CVE-2021-44515 question
Hello, Can you please clarify if ME Secure Gateway Server is affected by this CVE? We're using Desktop Central 10.1.2127.18 and a Secure Gateway Server ver. 90092 Is it possible to use any "Exploit Detection Tool" for Secure Gateway Server like mentioned
[Security advisory for CVE-2021-44526] Authentication bypass vulnerability in SupportCenter Plus versions up to 11017
Hi there, This security advisory addresses an authentication bypass vulnerability that affects SupportCenter Plus versions up to 11017. Please note that we are noticing exploits of this vulnerability, and we strongly urge all customers using SupportCenter
[Security advisory for CVE-2021-44526 and CVE-2021-44515] Authentication bypass vulnerabilities in AssetExplorer and Desktop Central
Hi there, This security advisory addresses two authentication bypass vulnerabilities that affect AssetExplorer versions up to 6952 (CVE-2021-44526) and AssetExplorer customers who use the Desktop Central agent for asset discovery (CVE-2021-44515).
Paid app
I've read https://www.manageengine.com/mobile-device-management/faq.html#a31 but I still can't add paid app to App Repository. Below are steps I followed Device Mgmt->App Repository->Apps->Add App->Play Store App Search "Barcode & QR code Keyboard PRO"
Report on Requests,Problems,Tasks per Technician
I would like to create a report showing, for each technician, how many Open Requests, Problems & Tasks they have. I have reports for all Open Requests, all Open Problems & all Open Tasks but they are separate reports. What I want is to join this information
Servicedesk plus (non MSP version) importing from Salesforce?
So currently my company uses salesforce to keep track of users and who their manager is for approvals. We are trying to move over to servicedesk plus but I can't seem to find out if there is a way to pull fields from salesforce into servicedesk. I know
AD360 build 4300 released with new enhancements.
Hello everybody! We have rolled out the latest build of AD360 - 4300. Update now to get the latest enhancements Enhancements: Updated Tomcat server: The Tomcat server which comes bundled with the product has been updated to version 8.5.57. Updated jQuery:
End of Support for NTLM protocol
Dear users, We would like to inform that we'll be permanently removing support for NTLM protocol which is considered as an outdated protocol in Supportcenter Plus. End of support means that we will not fix bugs related to NTLM, thus, we strongly recommend
Querry for pending requests until a specific month
Hello together, i need a querry to show the following records: All request types with request status = open until 31. August 2021 23:59 . So this means that i need a way to look into the past how many ticket was still open until this date/time.
How can I access the API using javascript?
I want to access the ManageEngine Service Desk Plus API using javascript. Although I added the "Allow Access-Control-Allow-Origin" security response headers and restart the application server, I still got the CORS error. I attached all related file for
Not able to log in freshly installed servicedesk
Hello I have just downloaded servicedesk plus (downloaded today so I am guessing latest version. I installed this on a custom path of D:/ManageEngine/ServiceDesk It was installed onto a virtual machine which is running Windows server 2019 datacentre
[SDF-89711 ]Acknowledgement e-mail comes from wrong e-mail address
We are running SDP 11200 and have multiple support groups configured. Example: Support Group 1 e-mail is support@domain1.com Support Group 2 e-mail is support@domain2.com Support Group 3 e-mail is support@domain3.com On the back end, all of these e-mails
[SDF-52894]Allow servicedesk plus on premise self service portal requestors to see all conversations
Is it possible to show all conversations to requestors on the self service portal? right now they only see system conversations. no emails. Thank you in advance.
ADSelfService Plus' latest build 6118 released with a minor issue fix
Hello everyone, ADSelfService Plus' new build, 6118, fixes the following issue. Issue Fix : An issue in renewing the SAML certificate when ADSelfService Plus is the identity provider has now been fixed. How to update? You can update to the latest build
Option to choose OU and Group while configuring the Policy
Currently, while configuring the Policies we are able to see two options: OU and Group. By the current design, we have an "OR" between these two objetcs, so when we select one Group and one OU, the ADSS will get all the users inside the OU and all the
Remove custom report from the dashboard?
Is there a way to remove custom reports from the "Reports" Dashboard? I cannot seem to find a way in the documentation/forums. Per the picture below I'd like to remove these old reports (highlighted in yellow) that people have created over the years.
Add Request Link to Reminder Notification
So I have this previous request that has been provided and is working great. https://pitstop.manageengine.com/portal/en/ticket/24001424854007 In a nut shell it's sending off a reminder notification for people with open task. I'd like to see if it's possible
PostgreSQL implementation details
I have been trying to understand the whole PostgreSQL configuration thing for the past 16 hours. I studied the migration guides, I did a dozen (failed) test migrations on Windows and Linux boxes, switched from MSSQL to PostgreSQL, etc, and I am slowly
standard edition license renewal
Hi, i am using free standard edition license for service desk plus which is not working now apparantly due to License expiry. could you please help me out on this issue.
Technician unable to add requester name
Good morning! We followed the update chain to get from 10513 to 11100 last night. Now, one of our technicians is unable to add a requester name when entering an incident. He receives a "Requester does not exist" dialog instead of the usual "Requester Name does not exist. Do you wish to add new requester as part of submitting a new request?" prompt. Please help!
Linksys SRW224G4
Dear Support, I installed Opmanager 7100, added switches and routers in my network. All the progress is okey but in Linksys SRW224G4 series switches i cannot measure the traffic of interfaces. I get this error on graph "Sorry, no data available for Graph. Try other options". Checked credidants, SNMP is ok. I have spend 2 days reading forums if same thing occured before. Couldnt find a solution. I got 3 Linksys SRW224G4 series switches in my network, so i dont want to change the switches. Urgently
[SDF-76522]Notifications in telegram
hi SDP v12 Dear developers, are you planning to integrate with telegrams?
Looking back at 2021 for EventLog Analyzer
Hello everyone, We are excited to share with you that our log management solution, EventLog Analyzer has had yet another great year. Apart from being named in the 2021 Gartner Magic Quadrant for SIEM, we've also built new features that can help better
Blank page with ADSSP login script at logon
Hello, Some users are using XenApp desktop over Windows 2012R2, and when they logged in, they experienced a blank page which can't be close without killing the process. The blank page is the login script to ask users to register. Even if they killed the
Reset the software metering results
Hi I have been running software metering for Acrobat for some time but need to reset the results so I can see changes made to software installations, how can this be achieved.
The annual ADManager Plus feature round-up for 2021 is here!
It's that time of the year when we look back on the challenges faced and the lessons learned from the year gone by. But as IAM challenges and attack methods keep evolving each year, so does ADManager Plus. Here’s a quick roundup of the exciting features
How do I perform a mass delete of certain assets?
I have a spreadsheet full of assets that I need to remove as they have been recycled. Is there anyway to upload a csv or something for a mass deletion of those specific assets?
NTLM to SSO migration?
Can anyone suggest a controlled approach to migrate our SDP authentication away from NTLM SSO? We already have Azure AD prepared for SDP to use as an IDP. The most obvious next step is a complete cutover, which is not ideal with 800+ users. We'd like
Agent is not reachable
Hi, we have manageengine in our network and it works greatly...but on some devices agent have installed successfully but on inventory list scan status of them is "Failed"... and they have details and "last successful scan" of them updates daily but always
Scripts to have approval from Manager using service catalog
Dear Support, There is our requirement. We have different service catalog. Like example :- Service Catalog below 1. AWS login request 2. AWS support request 3. Software installed request 4. Server decommission request
User Inventory Report
Hi I want to create a report showing all the inventory (laptop - IP Phone - printer - etc.) and software (autocad - microsoft - windows 10 etc.) Can you help me?
Difference between Asset Management Module and CMDB
Hi all, I'd like to understand the difference between the Asset Module on ServiceDesk Plus and the CMDB. I see that when I create a new Asset, it is alse created as a CI on the CMDB, but for the Assets I need license (I had to buy a license pack for 1000
ServiceDesk Plus Integration - Change Requester Name
Hi When tickets are created from OpManager into ServiceDesk Plus they are created with my name as the requester. Instead I would want like "opmanager" as the requester name. How can I change this?
[Online training] Analytics Plus virtual training session for experts
Hello folks, Take your analytics journey to the next level with Analytics Plus' virtual classroom training session for experts. During the session, we'll discuss Analytics Plus' capabilities and reporting options including building data models and preparing
ADAudit Plus 2021 feature highlights
Over the past year, we have steadily added new features and enhancements to ADAudit Plus. We have also fixed issues to provide a seamless experience to our users. While there are many significant feature additions, here are 12 new benefits of using
[Term of the Day]:White Hat Hacker
Term of the Day “White Hat Hacker” Definition — Who is a White Hat Hacker? A White Hat Hacker is an ethical hacker, who breaks into protected systems and networks to test and assess their security. White hat hackers use their skills to improve security
does SDP cloud has Format Painter function
I see "Remove Formatting" button, but can't find the Format Painter one.
Basic software deployment automation in DC “fundamental design flaw”
This is in addition to my other post on fundamental problems in the product, which is still even satisfactorily answered, never mind addressed: https://pitstop.manageengine.com/portal/en/community/topic/desktop-central-is-still-desperately-lacking-in-patch-configuration-job-targeting But that is a distraction from this post... Scenario: I would like to set up some software deployment automation tasks, in DC. The intention is to automatically deploy MOE software to computers, based on custom dynamic
Report for specific users
Hey! I am looking to create a report that runs weekly that pulls information from a specific group and then puts the information into a summary form with the date of the ticket, the ticket summary, how many days overdue, the agent assigned, and the priority.
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