can i please get a report created which lists what tasks are open for a change and who they are assigned to
we have many changes open in our system with tasks assigned to relevant staff to perform the work. I would like a query report that lists the following in relation to the change requests: Created date Task ID Change ID related to Title Description Status Owner Group Scheduled Start time Scheduled End Time % Completion Thankyou
[SD-98765]error editing response
After upgrading to version 12000, you cannot change " Notification Rules. ”After clicking the edit button, an error occurred. There is an error in the Russian language profile. If set to English, there are no errors.
Auto Share - using multi select
Hi I have a need to create an auto share and I see from this link https://pitstop.manageengine.com/portal/en/kb/articles/how-to-auto-share-request-to-users-specified-in-a-request-field-v3 that i can use my own custom field (called auto share) that contains
M365 Manager Plus feature highlights
Hello there! As 2021, comes to a close, we look back at M365 Manager Plus, a solution that can take care of all your Microsoft 365 administration needs. M365 Manager Plus is an extensive Microsoft 365 tool used that has been used by IT teams for reporting,
Monthly Report by SLA Type and Group
Can I get a monthly Report by SLA Type and Group? We are using ServiceDesk Plus 9.2 Build 9241 running MSSQL. Thank you, Steve
TFA is not enabled for this user
I have had ADSelfService Plus deployed to all of our PCs so users can unlock their own account and reset their passwords. Recently, I have decided to enable MFA on any PC or server where a Domain Admin logs in. I have the policy set up and it works on
ADSSP Dasboard view doesn't display desired information
The ADSSP dashboard by default only shows the current month Audit Reports (i.e. Reset password, Unlock accounts, change password, etc) However, there is no option provided for the Admins to make it show the total usage of it in the entire year. It only
shared ipad setup 365 integration with microsoft apps
We are predominantly an windows environment. ManageEngine is linked to ASM. ASM is linked to AzureAD and the apple ids are azureAD email/UPN with automated sync. ME is linked to AzureAD for users and groups again with automated sync. Apps are installed
Set DNS to access
Hi, I have a question for appmanager and opmanager usually we access through ip address ie. 10.x.x.13:xxxx, can we change that to dns, like appman-allo.com?
Desktop Central MSP API: Is there Module for configuration?
Is there module for configuration in Desktop Central MSP API or any plans to have?
Same requester manage many accounts/sites
Hi we have the situation as described in object. Is it possibile to assign multiple account to one requester and allow the same requester to login once and see all the assigned account data? This is a common situation for service providers Thankyou Michele
Automatic creation of a new request in another Service Desk Instances ESM
Good day. We started testing and purchasing Service Desk Plus product with ESM A necessary mechanism (possibly a script) that, according to a specific event or business rules, will create a new service request in another Service Desk Instances The purpose
Mail is not processed as new request
Hello everyone. In search of a way to transfer a Request from one ESM Instance (HR) to another (IT), we tried to use a custom trigger with an email notification. The letter is successfully sent on behalf of nrd@ and gets into the help@ box. Then ESM Instance
Able to print in project
Hi, Was wondering when we will be able to print\export out info from the project tab as this is need badly. Regards Keith
Login Page - add text
Hi, Is there a way to add text to the login page for SDP? Specifically, we want to add something like does not work with Internet Explorer. Please use Edge or Chrome to login in.
life cycle and verified checklist
hi We used your service desk plus 11121. I used life cycle and mandate "verified ckecklist" but its not work and can resolved request with out fill checklist. can you help me?
Access Denied. Account locked by admin - PMP
I cannot login to PMP console and getting the error message . See attached file.
[SOLVED][ SDF-83058 ] Rename the default instance]SDP ESM: Rename the IT Helpdesk instance
Hello Support. We are currently using SDP ESM v11005 Is it possible to rename the default instance of "IT Helpdesk"? We want to modify the name of the instance "IT Helpdesk". Regards. Rafael Vega.
Rename the default instance[IT Helpdesk]
i have one instance is default instance - version is 11.3 Build 11307 need guide to Rename the default instance [ IT Helpdesk ] & description
can't use the "Drop files to attach" function
Hi team, I was trying to use this function but it can not attach any file. I wonder whether I did wrong operation or the function is not available.
Mac Office 16.55
The patch update is still missing from DC.
Backup Technician Feature Request
Is it possible to have an option on how the "backup technician" feature works? So as I understand it, the backup tech feature only evaluates the due date/time of a request and if the technician is on leave on the due date, then re-assign the ticket. We have instances where technician is not in the office but requests are still being assigned to the technician and because they will be back in the office when the ticket is due, and as such, it doesn't get reassigned, but this also means that the ticket
"Projects" Tab in Service Desk Plus
Hi How can we separate projects of each Departments ( HR , IT , FIN and etc ), so that each department is only capable of viewing and working on their Projects not all projects . If its not clear here is an example : in our environment we want to give R&D Dep access to Projects but we don't want them to view IT projects. is there any way to this ? Thank you very much
Project Module-Confused by Technican Role
I am looking at starting to use the Project module and get confused by the Project Role in the Technicians profile. I get a choice between Project Admin Project Manager Team Leader Team Member The issue I have is I still have to assign the Technicians under the membership tab in order to see the list of projects. What is the point, other than Project Admin if I still need to assign the Project Manager, Team Leader, or Team Member to the project under the membership tab. What I would like
Ability to send emails to current Problems in SDP
it would be good to have the ability to be able to send am email from outlook to SDP Problems, just like you do with the Requests. By adding the XXPB-###XX to the subject line this will make it much easier and a lot cleaner in the notes section I'm surprised
Outlook Actionable Messages - Failing on Signing in With Microsoft
We have just completed configuration of the Outlook Actionable Messages feature. Unfortunately it appears that signing in with Microsoft is not functioning. Our View Details button works fine, but when trying something like adding a note it fails when
Help me please! Reinitialize DB and restart server
Hi friends, I am using CentOS 7 to setting up high availability using PostgreSQL Database. After carrying out all the process that is described in the web page (https://www.manageengine.com/privileged-access-management/help/high-availability-pgsql.html#),
Add Attachment function only available if you access Tasks in a certain way
There appears to be a difference in the way tasks are handled, depending on which screen you access them through. Once a task(s) has been created from the master ticket, if you are the team receiving that task, you will generally see it via the side bar labelled "View Task(s)" Lets call this Method 1 The second way to access a task is Method 2, which is via the Tasks tab on the master request. When you open a task using method 2, you have a handy "Attach File" button: Some of the tasks we are creating
Service Catalog Question
Is there a way to have all requests that are created from a Service Catalog template to be associated with a selected Requester in the system and also with the person that submitted it?
top bar missing on crhome but not firefox
hello, i have lost the top menu bar on crhome browser but i can see it on firefox, I have checked other posts and renamed extracted and changed theme colours but without any luck, can anyone help me to solve this issue?
Add CancelRequestLink
When technican talk with user and clearly understanding request need to be canceled more usefull to send cancel request to the user over email for just one click cancelation without spending time for explaining how to make cancelation in the portal. Just
[SDF - 35886] Assigning Templates to Groups
Hi All, We've been playing about with Resolution and Reply templates recently. Because we have a few different teams on the servicedesk we wondered if its possible to have specific templates only visible to specific groups/technicians? Ideally the CAD
ADManager Plus: See 2021's top features in action. Register now. [ManageEngine webinar]
Hello, We'd like to invite you to join our ADManager Plus in 2021 webinar to learn from our product expert about this year’s top features, enhancements, and upcoming exciting product updates. Save your spot Dec 8 at 2 PM AEDT| 10 AM GMT | 2 PM GST
SMTP over TLS: Could not convert socket to TLS
Hi, I just upgraded our instance to 7117 and am getting this error after the upgrade. We use a SSL cert generated from an internal CA so I verified that our signing CA certificate can still be found in \jre\lib\security\cacerts. And it is there, as expected,
Personal passwords on mobile app
Hi, I just started testing this software before proposing for purchase but I'm stuck in my testing. I have successfully deployed it and integrate it with AD, but when a user, or even an admin puts some passwords in their Personal folder (using the web
Relationships between accounts
It would be nice to be able to add relationships between accounts. We are currently using sites to settup a parent account / child account relationship however doing this we lose the ability to sync the child account ( site) with quickbooks. I would
Passwords do not rotate
The objective of the client is to create domain accounts on the machines that are administrators of the final resource but that do not have privileges and that are rotated, in this way if a problem occurs they can always go to the domain controller and
PAM360 new build 5302
Hi, PAM360 5302 has been released and is now available for download. This is a minor release that includes an enhancement and a set of bug fixes. Please see our Release Notes to learn in detail about the same. (build 5302) How to Upgrade to Build
Opening a preventative ticket in advanced before upgrading builds
Hi, I was wondering before I do an upgrade on my build, am I able to open up a ticket in advanced in case anything were to go wrong during my upgrade? This is so that I would have a ticket number already established and I would bypass the initial waiting
Issues with Updating SSL on OpManager
Hello, The SSL certificate recently expired on my OpManager server and I am trying to update it to a newer certificate. The certificate is a wildcard cert from GoDaddy. I converted the certificate to a PFX using the CRT, key file, and Godaddy bundle CRT
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