[SDF-27659] Restrict Technician to Pick Ticket
I want to restrict some technicians, not to pick ticket by themself. Only word on the assigned tickets.
Sending Notification Failed while replying to the Tickets
Reported problem of Sending Notification failed which happening randomly and frequently while responding to the tickets in our manageengine servicedesk plus portal version 9.1 Build 9118 (Standard-Free Edition) for the past 5 days continuosly. From our
Cannot generate time sheet
We are doing a demo of ServiceDesk Plus MSP and cannot get time sheets to generate either in our installed demo or the online demo. We enter worklog and time but when we go to generate the time sheet it says "Operation Not Allowed Due to Invalid Time
Adding your Microsoft Office 365 tenant to RecoveryManager Plus
This article will explain how you can add an Office 365 tenant to RecoveryManager Plus. Once you have added your tenant, you can configure backup schedules for your Azure Active Directory objects, Exchange Online mailboxes, and SharePoint Online and OneDrive
How to disable a category or subcategory?
Hi, I am planning to add some services and incidents of a new department to ServiceDesk. Logically I have to add them all and build the right structure. After confirming its validity I can release it to appear to end users. Unfortunately I could not find this option although I have some services from the initial implementation which are disabled. Which means that the option is there but it is not allowing me to do it so how. I appreciate your quick help and support. Majid
Fix released for a vulnerability in ManageEngine ADAudit Plus
An unauthorized arbitrary file write vulnerability (CVE-2021-42847) in ManageEngine ADAudit Plus, has been addressed recently. This post explains the vulnerability and the steps to fix it. What is the issue? The vulnerability in ADAudit Plus lets
Custom Trigger not working after update to 11.3 Build 11308
Hi all, recently we updated our SDP instance to 11.3 according to the change log the API v1 is end of life and we need to use the V3. After the upgrade we started to have issues with 2 custom triggers that we use daily. one is "Change Status In Progress"
[What's Cooking] New Features and Enhancements expected to be released with the upcoming 12000 Version of ServiceDesk Plus
Dear Users, We are happy to inform you all that the following features and enhancements are expected to be released with the 12000 version of ServiceDesk Plus. Release Module: ServiceDesk Plus now supports Release Management in the IT help desk. Release
Desktop Central Free training (Nov & Dec 2021)
[FREE TRAINING SERIES] Join us on our 6-part training series from November 3, 2021 to December 15, 2021 for a training session on ManageEngine's unified endpoint management solution - Desktop Central and its capabilities. REGISTER HERE Topics covered:
Release Management - Cost?
HI, Is there an additional cost for the new Release Management ? How does this work with change management module? SDF- 27495 : Release Management in ServiceDesk Plus ServiceDesk Plus now supports Release Management in the IT help desk. Release management
Windows Laptops: Mobile Device Manager - Locked Out
I removed several Windows (Azure Autopilot) "Awaiting User Assignment" devices from the Mobile Device Mgmt Enrollment inventory thinking this would just remove the computers from Manage Engine. After doing so, users who were able to login to these computers
assign static ip address in dial-in attribute
Hello Dear According to create user by ADManager and assign value to many of attribute such as title , manager etc. is there way that assign static ip address in dial-in attribute? i just find option about network access permission deny and allow
[RESOLVED] Live status and on-demand notification failure for US data center | EMS Cloud
Hello all, There has been a connection drop in live status and device on-demand notification (DMS) in US Data Center. As a result, there may be a mismatch in the agent live status. This partial outage has affected the users of the following products:
Exchange Reporter Plus build 5614 released with an enhancement.
Hello Everyone! We have released a new build of Exchange Reporter Plus, 5614, with a new enhancement. Enhancement The product URLs have been validated to prevent unauthenticated users from accessing the tool. Download Now Existing customers, please download
How to set "Email ID(s) to notify" field by Email command in SDP MSP
Hi, Our user can create request by email command. But they can not set "Email ID(s) to notify" field in email. Which value refers to this field for notify my sdp msp version: 10510 my Database : SQLServer
Web session record feature request
Hi! Do you have in you roadmap a feature like this: to record a web-session (like configuration from web-interface for Cisco 300-series switches)? Maybe - in some kind of buil-in browser?
API request to get the list of open Requests in a particular group
Hi Team, I wanted to ask, if there is a way I can make an API request to get the list of workorder that is assigned to particular group and the status is open.
[Term of the Day]:Wi-Fi
Term of the Day “Wi-Fi” Definition — What is a Wi-Fi? The term Wi-Fi stands for “Wireless Fidelity”. Wi-Fi is a wireless networking technology that allows electronic devices like computers, smartphones, iPads, game consoles, etc to communicate over
How to use different cabs in the same change template
SDP 11307 Case: I have one change template for installing software. We need to use different cabs for different software. Can we automate this process, we know all software, that we need? P.S. Also, we want to define this cab in first stage.
Repeating Task Reminder
So we have some techs in our environment that are only in SDP to complete some onboarding/offboarding task. However we have issue as some of them will let their task sit open for weeks to months at a time. I'd like to get something set up where once a
DUPLICATE CASES once we changed mail server settings to Modern authentication
Dear, please note, that from the moment when we switch the mail server settings to Modern one few months ago. ServiceDesk starts acting strange and is creating duplicate tickets, so informing requestor several times but with different CASE number. Also
Additional Field - AD Association
Good morning! I have been tasked with having two out our additional fields in manage engine pull from AD when a ticket is generated by a User. These two fields are 'Requester Division', and 'Requester Function'. These were created in 'Incident Management
Import IT Assets from CSV file?
We are considering purchasing ServiceDeskPlus with Asset Management included. My supervisor has requested I create a CSV file of our IT assets to import. To simplify our getting started process I wish I could get a blank CSV with only the needed headers
RecoveryManager Plus rolls out Build 6043
We are glad to release the latest version of RecoveryManager Plus build 6043. New feature: Smart card authentication: RecoveryManager Plus now allows administrators and technicians to login to the application using smart cards, PKI, or certificates. Security
Enable worklog required option in Life Cycle
Can you set an option that when executes a transition in Life Cycle the WorkLog can be mandatory.
DesktopCentral Client on Windows 11
I have tried to install the DC client on a Win11 PC using the 'SetupUtility' batch file and while it did install the client files the client wouldn't start or run. It was listed in Add/Remove programs but there was no system tray icon. Checking on the
ManageEngine recognized as a Customers' Choice in 2021 Gartner Peer Insights 'Voice of Customer Report' : Application Performance Monitoring
We are thrilled to announce that ManageEngine has been named Customers' Choice in 2021 Gartner Peer Insights 'Voice of Customer Report' : Application Performance Monitoring for
[Virtual MeetUp] Free Training on New Features Released in Version 11.3 - Part 2
We hope you and your family are staying healthy and safe! We are glad to invite you all for our 11th session of Virtual meetup, which is scheduled for 21st October 2021, registrations are open now. Kindly pick a suitable time zone and register today.
Desktop Central Vulnerability scan asses
hi all there is a way to exclude a custom group from vulnerability asses scan?
[Virtual MeetUp] Free Training on features released in version 11.1 :Part 2
We are excited to announce that the registrations are open for the next Virtual Meetup which will take place on Thursday, 18th February 2021. As a continuation of the last meetup, we will be having training and demonstrations on some of the major features
[Virtual Meetup] The Top 30+ New and Enhanced Features of ServiceDesk Plus : Part 1
Warmest thoughts and best wishes for a wonderful Christmas and a Happy New Year. Stay safe and healthy! We are glad to invite you all for our 2nd session of Virtual meetup, which is scheduled on 13th January 2021, registrations are open now. Kindly pick
SDP Android App reply formatting modification
I've looked through the SDP android app and a few other locations but can't find a fix for this issue. When replying to a ticket using the Android SDP app, the formatting in my written reply always gets condensed and loses any paragraph spacing. Is
Asset Blackout
Hi, Is there a feature that makes the asset unavailable for changes if it is already assigned to another change ticket on the same period? Would be great to know. Thanks!
Customize login page
Hello, How can I change the text "Log in with SAML Single Sign On" on the login page? For example change to "Login"
Do you know what's your response-to-resolution time?
As a help desk manager, you already know first hand that request resolution times are just as (or even more) important that first response times. Because even though requesters may appreciate receiving a prompt response from your technician after raising a request, unless it is followed by timely resolution of the request, it can lead to customer dissatisfaction. Which is why it is important for a help desk manager to closely monitor the time difference or the time lapse between first response and
On Hold Status
We recently bought service desk and there is one annoyance my techs are complaining about. When a tech views there my open request, the on hold requests show up under the open request. There is a selection for my on hold request, which just shows the tickets that on hold. This is what my techs are looking for on the my open request, just to show the open request, not the on hold request.
Can not manage created user settings
Hello, After upgrade to latest oPmanager version we can not change creaead user accounts settings in Scope area (select or deselect any option). Any solution regarding this issue? P.S: oPmanager Pro buid 12.5.456 Thanks a lot, Pavel
Microsoft fixes high-severity security vulnerabilities in Edge for business chromium 95.0.1020.30 update
Hello everyone, Microsoft Edge for business chromium has been updated to 95.0.1020.30 for Windows, macOS, and Linux. This update comes with fixes for 17 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Technician license
Hello, We have 23 licenses but it's only 22 technicians who has a login. Is there a hidden account or ? Your Version: 10.5 Build 10526 Database: postgres TIA Daniel
Microsoft fixes high-severity security vulnerabilities in Edge for business chromium 95.0.1020.30 update
Hello everyone, Microsoft Edge for business chromium has been updated to 95.0.1020.30 for Windows, macOS, and Linux. This update comes with fixes for 17 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
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