[Term of the Day]:Dark Web
Term of the Day “Dark Web” Definition — What is Dark Web? The Dark Web is also sometimes referred to as a Darknet, to understand what the dark web is, we need to understand its terminology. The internet is often described as consisting of three
How to create a new request in this senario
HI Okay so one service desk support group (group a) gets an email and it creates the request for them. They need help with the request so they forward it to another support groupb. The other support group(b) does not get a request created because service
Survey Report Total Count
I'm looking for a way to get a total count of surveys sent so I can compare that to surveys received. I have made a report which can give me all the information I need regarding surveys that were responded to but nothing on how to find out how many surveys
SITE change
hi I have a service form and set for it defult site,group, technician. when a user want to send a ticket my defual field dont change and thats ok but whern a technician as requester want submit a request, the defult site that I set change and its a problem
SD Plus custom report
Hi all I am just studying SD Plus and trying to create a custom report of task's work log. Here are the columns I'd like to see in the report of task's work log: Task ID Owner (work log field) Time taken to resolve (work log field) End time (work log
Invalid/Inactive status Close - In Progress in statement Close error message in change workflow
upgraded to 12000, While trying to edit the change workflow, if i open the workflow and click on save i get this error message, without any modification or change. ' Invalid/Inactive status Close - In Progress in statement Close." what does it mean
SAML Authentication with ADFS - domain\username
We have an Active Directory with a different UPN and samaccountname. With the AD connection i can login to Servicedesk Plus, but when i enable SAML it only logs it in with the sammacountname part (username) without the domain (domain\username), hence
Move or copy groups between sites
Hello! Is there a way to copy or move a support group between sites? Right now the only way I see is to delete the group from the original site and re-create on the other site, unless I'm missing something? Thanks!
Cannot Instal 3rd Party Certificate from Internal Microsoft Certificate Authority
We have DesktopCentral installed on a private network and our domain has a certificate authority. I wanted to issue a certificate to desktop central to prevent certificate errors when accessing the site. I followed the instructions here: https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/importing_ssl_certificates.html
Pre- and Post-Job Scripts for "Automate Patch Deployment"
We use Desktop Central to automatically patch one of our systems, which has been working great for the past year or so. However I now want to automatically patch some servers, which require services to be shutdown before and started again after the installation (after reboot). My suggestion is to add the capability to run pre- and post-job scripts for Patch Deployment, similar to what can be done for SW packages.
[Security advisory for CVE-2021-44077] Unauthenticated RCE vulnerability in SupportCenter Plus versions 11012 and 11013
Hi there, This security advisory addresses an unauthenticated remote code execution (RCE) vulnerability affecting SupportCenter Plus versions 11012 and 11013. This vulnerability was addressed on September 16, 2021 in versions 11014 and above, and an
How to uninstall software using script?
I have a script to uninstall Sophos virus guard from computers. How I can use it to uninstall Sophos through Desktop Central?
Deluge Custom Function: Adding a request as Logged In Technician
I have a custom function written in deluge that is attached to an RLC transition, which creates a new request based on some specifications in the current request. Currently, I have it authenticating the api call using a generic admin account technician
Application Manager Monitoring
Hi Everyone ! I need some assistance in the below matter: Will it be possible to add a widget to my dashboard that will specifically show any & or all Downtime/ outages on any of my servers & or applications? Thanks for the assistance!
Requestor/Technician Activity Report
Hi, Please can I request a new query. I would like to be able to report on the requesters and technicians use of the system. How often they have logged in during a stated date range (Today, Last Week, Last Month etc), and I would also like to report
Conditional Exchange Access
Hi all I recently configured Conditional Exchange Access (CEA) for a company but when I applied the Access Policy, it applied to all devices in the company not just mobile phones as was originally intended. Users were blocked on their desktops, Surfaces
Change Approvers in SD Version 12 build 12001
With the update from Version 11.2 to Version 12, the option to select a CAB and CAB members for Approval from the Change request has been removed. Does anyone know of a way to get that functionality back? From my current understanding from speaking with
[Term of the Day]:Honeypot
Term of the Day “Honeypot” Definition — What is Honeypot? In computer terminology, the term Honeypot refers to a security structure that is designed to trap unauthorized users, such as hackers or spammers so they can be identified and prevented
Change Subject of Service request based on resource info fields
Hi, Does anyone if its possible to be able to take 2 resource fields, combine them, and then replace the subject of the service request? For context, our new starter form has resource fields for first name, surname, start date etc, but its not easy to
How to implement dynamic request approval through custom triggers with configurable CSV file
I have problem setting this up. Im new and dont have much of an experience in py. Does somebody have guide or have csv and .py file allready setted up so i can be like lazy student and copy. I need this for my side project where i wana lower usage of
ADSelfService Plus feature highlights from 2021
Season's greetings! With 2021 nearing its end, we are writing to take you through the top features introduced in ADSelfService Plus that make it a more comprehensive self-service password management, MFA, and SSO solution. Here are some of the major
Does the EventLog Analyzer contact the Domain Control each night at a set time?
Have an odd error on my domain controller, originating from the ME Log analyzer PC each night at 10:00 PM. Each night the Domain Controller list an error "A client made a DirSync LDAP request for a directory partition" Source: Microsoft-Windows-ActiveDirectory_DomainService
2FA not work
Hi! I am using the product ManageEngine ServiceDesk Plus 11.2. 2FA stopped working today. Users cannot log in to the system, the authorization window freezes. In the settings there is no way to disable the second factor for all users Please, help!
How to Find a Computer from Which an Account Was Locked Out on ADManager Plus
This is for my companies Audit and Security purpose. We need to know the hostnames from which an Account was locked. Is there such a function in ADManager Plus. Any guys out there feel free to contribute. Thanks!
How Detect Field Changed Old and New Value using form and field rule
hi there i want to disable technician selection when technicians change site from SiteA to SiteB , i tried to do it using form and field rule but i do not know how can i get old value of site field before changing to new value, because i want to look
Register now for our free ADManager Plus online training series.
Hello, Thank you for the amazing support and encouragement that you extended to ADManager Plus online workshops. Based on requests from many of our customers, we are starting a new series of workshops. Register now Dec 6, 8, 10, 13, and 15 at 11am
Inventory report on Cisco stack switches
Hy, i have plenty switches 3750(stack of 3-4) and 2960 standalone switches(OID .1.3.6.1.4.1.9.1.1208). Is there a way i can get for all those chasises to apear in my inventory report? Now i just get blanks, an this is not something i wanna show to my
Custom Trigger - TimeoutException
Hi, After upgrading to the latest version available to us (9218) we have noticed our custom trigger is no longer working. We use the custom trigger when new incidents are raised to send the details to our teams slack channel, but now when an issue is raised in the ticket history we get the following error: Action by Ian Jones on Jun 23, 2016 04:16 PM Action menu "Action Executed is :Send to Slack" invoked Action by System on Jun 23, 2016 04:17 PM Action Executed is :Send to Slack Message: JobExecution
Creating a configuration to apply to new computers only?
Hello all, I was wondering if it was possible to create a configuration that would install certain software but only on new computers that have been added to Desktop Central? Would appreciate any help or tips on doing this if possible.
How can i db migrate Postgre SQL to MSSQL - RestoreDB PSSQL to MSSQL
Hello there, We use servicedesk plus 12.0 Build 12000 on windows server. System now use Postgre SQL and we wish to migrate SQL AOAG. I found this document https://pitstop.manageengine.com/portal/en/kb/articles/how-do-i-convert-the-database-from-pgsql-to-mssql
"User" Access to certain "Technician" Requests
Is it possible to give a basic user/requestor access to view a particular technician's requests in Service Desk? Thanks!
AD users import broke after installing 12000
Hello, Recently I noticed that import from AD does not work after 12000 was installed. Manual import generate error 'Exception occurred while enumerating Organizational Units.' Please help. Support file attached.
Low C: disk space email notifcation
I can see that a user can get an alert for low disk space and that you can set an email notification for Individual partition free space is less than % andoverall free disk space is less than %. However, what would be more logical would be an email notification where C: falls below a value (say 3GB), rather than the overall or individual drives and at a percentage. Is this possible? As Admin's its important to have an alert like this, rather than a scheduled report that you need to look at every
Reports Columns
Greetings, When I use scheduled reports I select predefined reports that contain predefined number of columns, and if I want to select specific columns that suits my needs I have to go with custom reports then choose them to be a scheduled ones, But
Time displayed in the Created Date is not the local time
We are evaluating and using the SDP On-demand Standard version and noticed that all requests are not displaying the correct time(local) time in the Created Date. Appreciate it very much for the help. Cheers!
How to change the email/sms template for OTP verify
Hi all, I am trying to find the configure to change the content of email/sms with OTP code. Now every time I add new email/mobile number and click verify, the email with OTP will be like this: "We received an enrollment request to use this email address
Clients installed via GPO don't show as installed in ADSSP
Hello, I have a logon script that checks if the ADSelfService Client is installed; if not, it runs the .msi silently via command line. This works just fine, and after logging in the client is successfully installed. However, when I navigate to GINA/Mac Installation -> Installed Machines, no new computers are shown. As far as I can determine, if the client is installed any way other than manually or via the ADSSP "New Installation" tab, the machine doesn't show as having a working client. Despite
Error message when installing ADSelfService Plus Service Pack
I'm updating ADSelfService Plus with service pack ManageEngine_ADSelfService_Plus_6_1_0_SP-1_6_0 and received error message during pre-validation: "Can't create/write to file "file path" #sql_1f18_0.MYi (Errcode: 2) I need to install this update due
How to have the support service escalation?
Hi all, Could you please to share me the contact for support escalation? I have a critical issue and pending 2 months without solution or feedback from supported. Thanks.
Command prompt tool has unexpected behavior when the command typed in contains "cmd" or "powershell".
Command prompt tool has unexpected behavior when the command typed in contains "cmd" or "powershell". It is not possible to run commands such as "cmdkey /list" or "tasklist | findstr /i powershell" as two examples. It causes the tool to start a new session.
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