RecoveryManager Plus rolls out Build 6044
We are glad to release the latest version of RecoveryManager Plus build 6044. Issue fixed: A post authorization command injection vulnerability reported by moon has been fixed. To download the service pack and upgrade to the latest build, click here.
Missing Youtube, Gmail, S-Finder under Android Profiles>Restriction>Applications
Hello, When I create an Android Profiles I don't see Youtube, Gmail, S-Finder under Android Profiles>Restriction>Applications as shown in https://www.manageengine.com/mobile-device-management/help/profile_management/android/mdm_android_restrictions.html What
Chrome misconfigurations in MEDC + Endpoint Protection (vulnerability scanning) need to be updated
After finding more Chrome misconfiguration errors it's pretty clear these rules are based on an outdated version of the Unified Compliance Framework Google Chrome configuration guide (by Network Frontiers). There is an updated version of that guide here
Another deprecated Chrome security misconfiguration
The "Webpages are allowed to run Flash plugins automatically" security misconfiguration is no longer valid for Chrome (Flash has been removed since v88) and should probably be removed as a misconfiguration in MEDC/EP add-on. See documentation from Google:
java.lang.OutOfMemoryError цш
Good afternoon. An error has appeared. Windwos server 2019 INFO | jvm 2 | 2021/11/17 12:03:22 | Connect to: [ https://localhost:8080 ] INFO | jvm 2 | 2021/11/18 11:13:59 | java.lang.OutOfMemoryError: Java heap space INFO | jvm 2 | 2021/11/18
Schedule Reboot
Hi Guys My apology if there's already a post about this, i want to setup a schedule system reboot, is it possible to do so through manageengine. What is the requirement for it to work, the agent is installed on the c. Tanks in advance Bev
Smarter kiosk device management with Mobile Device Manager Plus!
You can now schedule restart and shutdown actions for devices using ManageEngine's Mobile Device Manager Plus. These actions can be scheduled to be executed on your devices at a specific date and time based on your organization's need. The different
Problem during scanning ESXI Hosts
Hello, I installed the lastest version of ServiceDeskPlus, but I have a problem during scanning ESXI hosts. When I scan the ESXI Server for the first time, then all the virtual machines get into the ServiceDesk program. But when I scan ESXI Server a
Report - Technician Details
I need a report with below Columns for Technician Report. Support Group - Technician Name - Technician Email Address Servicedesk Plus Enterprise - On Premises. Version 11.3 Build 11307 MS SQL
[Term of the Day]:Enterprise Social Networking
Term of the Day “Enterprise Social Networking” Definition — What is ESN? Enterprise Social Networking (ESN) is also known as Corporate Social Networking. Social networking sites started to form in the early 1990s, with popular sites like theGlobe.com
Release announcement: Build 5050
Hello folks, We are excited to announce that we've launched Analytics Plus build 5050, which offers a wide range of features and updates. 1. Import data from Google Cloud SQL MS SQL Server: You can now import data from SQL Server hosted in Google Cloud
SAML configuration for Azure AD
Hi! Could you, please, provide an instruction of SAML configuration with Azure AD?
Can a Script run a script?
We have a field we use as an identifier for customer transactions. When this field is populated by a technician, I want to have that value checked against all other requests to see if it has been entered before and popup a message to the technician.
[SDF-95117] user viewable expirey/replacement date on user portal
My boss is tired of people asking all the time when they are due for a new computer and we wanted to know if there was a way to populate this info on the users asset portal page. ie maybe add it underneath laptop on the following image..
How possible to generate/create a custom report by the performed date/install date/creation date of any asset in CMDB?
I want to run a report, I wonder which users and devices were added to the domain at a given time, exactly when the first time scan was for them.
Systems not showing up in Assets in ManageEngine Service Desk
the Desktop central Agent is installed on the system and if I use the troubleshoot feature all tests pass. But when I look in Assets in Service Desk the newly added system is not showing up. I have uninstalled and reinstalled the software and still the
Change Calendar - Viewable via ServiceDesk Plus MSP Mobile App
Please add the ability to view the Change Calendar within the ServiceDesk Plus MSP Mobile App This is important as it provides a simple way for managers and account managers to find activities scheduled for their customers
How do you handle requests that come in that aren't for your Service Desk
Folks, How do you categorize (Service Category, Category, Subcategory, Item) tickets that come into your service desk that aren't for your service desk. For example, let's say someone is using a vendor that isn't supported by your organization. An employee
Technician Report -Desktop Central
Hello I need ta Technician History Report. I have some technician using desktop central , and i need to audit they work on the system Build Version : 100661
Automated Office 365 Migration
EdbMails simplifies Office 365 Migration by automating the configuration and migration tasks. Effectively transfers the data between two Office 365 tenants. It allows you to migrate all the existing mailboxes, contacts and distribution groups, etc. from
Can I create a
Hi. New to SD+, but want to set it up to automate a few processes - the main ones are onboarding and offboarding. I'm creating my own service template for onboarding and have a couple of things I want to put in place. I have a Employee Start Date custom
Question on Advanced Threat Analytics
Greetings All, I have a question about the Advanced Threat Analytics. I see in my Alerts a lot of "Malicious Source(s) detected" and yet the IP addresses seem to be benign. Case in point is I see the below alert a lot but it looks like a false positive.
Custom Configuration to enable Security Settings Tamper Protection.
I noticed today when perusing a machine managed by ManageEngine MDM that the device has Tamper Protection turned off. It says that it is managed by your administrator. Reading up, I see that this is due to the device being AzureAD Joined, which, for
Create Remote Mailbox in O365 when creating a user
I've looked through the documentation but I guess I'm missing the process for creating an Office 365 mailbox for a user in a Hybrid environment. I don't know how to fill out the Exchange mailbox information and the Remote Mailbox information, or what.
Report on user account password size ?
Is it possible to report on user account password sizes (number of characters) ?
Populate ADManager + Drop Down Fields directly from Active Directory
How do I configure the drop down fields in ADManager + with the values from Active Directory eg the 'Department' and 'Office' fields
Changing password by ADSelfservice, then how to sync to laptop without local connection
Hi everyone, I am using ADSelfservice Plus for the user to change and reset the password (Web, Mobile App as GINA as well). Normally, user can use ADSelfservice to change the password if they are not in office, and the password will sync from AD to their
ADSelfService Plus' latest build 6117 now supports Azure AD MFA
We are excited to announce the release of ADSelfService Plus' new build, 6117, with the following updates. Highlight : Azure AD MFA support: Azure AD MFA can now be used for identity verification during self-service reset/unlock; self-service portal login;
[SDF-76004]Outlook plugin for onsite install
Hi, I wondered if there was any plans yet to develop a version of the outlook plugin for on premise installs? I've checked the website regularly, but all I can see is the line - Currently, the add-in is available only for the cloud version of ServiceDesk Plus. Does that mean one is in progress? If so do you have any roadmap for when this will be available? Thanks
[Term of the Day]:RFID
Term of the Day “RFID” Definition — What is an RFID? RFID "Radio Frequency Identification Device" encompasses technologies that use electromagnetic (radio) waves, it captures the details of digital data that is stored in an encoded form on the smart
Service Desk Previous version
Hi, I want to test the previous version of service desk. where can i get the setup files?
Forgot my restore password - Service Desk plus
Hi, I have forgot my restore password, how can i restore by backup. Please help !!! Regards, Islam Shaikh +91 9819196736
Update Vulnerability DB - Issue with File Integrity
Receiving "File integrity verification failed. Invalid response received." when updating DB, no change since 05:30 this morning, are you aware of any issues?
[REHL] Upgrade form 10529 to 31 error "Trying to start PostgresSQL server failed"
Hello, I Have issue with installing upgrade (SP) to SDP MSP My OS is REHL/AlmaLinux 8.5 up to date Operating System: AlmaLinux 8.5 (Arctic Sphynx) CPE OS Name: cpe:/o:almalinux:almalinux:8::baseos Kernel: Linux 4.18.0-305.10.2.el8_4.x86_64 Architecture:
ServiceDesk Plus 12000 Released !
Dear Users, ServiceDesk Plus version 12000 is now available. This version brings a host of new features and enhancements that improve the ServiceDesk Plus experience. Release Management in ServiceDesk Plus ServiceDesk Plus now supports Release Management
API get Task list from a specified condition/field
Hello support team, I get confused and cannot perform the search for all tasks owned by a specified owner. As the document here listed: https://www.manageengine.com/products/service-desk/sdpod-v3-api/getting-started/input-data.html#list-info list_info
Last Boot Time
Hello, I'd like to know where does 'Last Boot Time' come from on an agent computer. If I query Get-CIMInstance and look up the Event Viewer (Event ID 6009 & 6005) on the local computer, the date/time does not consistent to what is showing in 'Last Boot
Trigger Task on Effective Date Field
So I posted this previously. https://pitstop.manageengine.com/portal/en/community/topic/trigger-task-on-evective-date With Custom Task Triggers and Custom Functions and everything that's been introduced since that first post. Is there anyway now to achieve
Does Servicedesk Plus store the last modified date of reports and reply templates?
I've been asked if I can view the last modified time of custom reports and reply templates in servicedesk plus. Those dates aren't shown in the user interface, so I was wondering does servicedesk plus store that info in a database? Is there a query report
6 Zero-days fixed in November 2021 Patch Tuesday
Hello everyone,November 2021 Patch Tuesday comes with fixes for 55 vulnerabilities, out of which 6 are zero-day vulnerabilities. The details of the zero-day vulnerabilities are as follows: CVE ID Vulnerability Publicly Disclosed Actively Exploited
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