Permissions For Software Installation
Hello, This is partly a Windows share permissions issue, but I need help with using DC to solve it. Our SW Repo is on a share that requires credentials. But the installer runs as the System user, which doesn't have the credentials for that share saved.
Report of Last Logon by Technician
I need a report that will show me the last logon time by a technician. Running MSSQL on version 11.1.0 Build 11126 There was a link to a KB with a query report, but this did not work for me. It cannot find the table HelpDeskCrew https://pitstop.ma
Feature Request: Business Rule - Notify Account Manager
Good Morning, With the upgrade to v11, it appears that we have lost the ability to configure multiple Notification rules in Business Rules. In v8, we had configured a few rules to notify Account Managers on High Severity issues specifically, and will
Unable to move computer from one remote office to another
from last month facing this issue when ever i try to move some computer from my one remote office to another it wont work but it shows the status that its moved sucessfully
[SD-97591]On Behalf Of option is not working properly
Hi when i select a requester in on behalf of field, the assets of that requester are not displayed in the Asset field. my sdp version: 11207 my DB : MSSQL Server
Group Hierarchy importing switches from CSV
Hi, I'm trying to import all my switches to SPM form a CSV File. My problem is that when I import them all switches are imported into the default group, ignoring the Group Hierarchy that I wrote in the file. For example: mycompany\\mynode\\mysubnode,switchname,
Next Release : Consumable Assets
Dear Users, We are planning for the next releases with consumable assets and below is a brief details on the same : Consumables ServiceDesk Plus Cloud now allows you to effectively track and manage consumables from Assets tab. Consumables List View Using
10.1.2127.3 - Can anyone tell me what this is - and why it's not available via the main update page?
Seems there is now another "new" patch in the race to get a stable Desktop Central install - version Introducing a unified agent for asset discovery in ServiceDesk Plus (manageengine.com) 10.1.2127.3 ? Can anyone confirm whether they have tried this or
Can anyone report back if the DC 10.1.2119.9 (or 10.1.2119.10) patches actually worked correctly?
I have been watching the boards here and seeing the fallout from the early 10.1.2119.x patches with reports of updates taking hours, servers not starting and other nasties - I am on 10.0.707 - which is rock solid right now and I do not wish to ruin my
Log360 not starting
We have purchased log360 license. The software was functioning well but suddenly it has stopped working. The details are attached
Using API v3 to list of Open Incidents
I am trying to query ServicedeskPlus using the V3 API to get a list of all the open incidents in the service desk. I use the following query (private information replaced with ZZZ with input data encoded: http://ZZZ:7070/api/v3/requests/?OPERATION_NAME=GET_REQUESTS&TECHNICIAN_KEY=ZZZ&INPUT_DATA=%7B%0A%22list_info%22%3A%20%7B%0A%22row_count%22%3A%2020%2C%0A%22start_index%22%3A%201%2C%0A%22sort_field%22%3A%20%22subject%22%2C%0A%22sort_order%22%3A%20%22asc%22%2C%0A%22get_total_count%22%3A%20true%2C%0A%22search_fields%22%3A%20%7B%0A%22status.name%22%3A%20%22Open%22%2C%0A%7D%7D%7D
Report to show number of breached SLA's for current week for certain group
Hi all, I'm looking to build a report which will show me the number of SLA's that have been breached for current week. Also would it be possible to group by technician Thanks in advance
Approval Reminder emails being resent
I'm receiving approval reminder emails for closed tickets. I've turned off the approval reminder setting in Self-service portal settings and upgraded to the latest version 11303. Not sure what is causing this to happen. I've created a ticket with Manage
Print a Ticket automatically (Network printer)
Is there a possibility that a ticket that is created will be automatically be printed on a network printer? If its possible is possible to define the field to be printed?
Set Due Date on a Task Template
Hi We have tasks that get assigned to the same support groups every month for Auditing. It's the exact same tasks to the exact same groups. What would be really nice is the ability to automatically set the task due date. Currently we create the ticket
Need the functionality to have redirection from http to https
Hi AD360 Team, I had already raised this concern a couple of months back but don't see any progress or update from your end on this so posting the same here. I'm sure this can/will benefit other customers of ManageEngine as well. Currently AD360 allows
Password Manager Pro new build 11300
Hi, Password Manager Pro 11300 has been released and is now available for download. This major release comes with numerous new features, enhancements, behavior changes, security fixes, and bug fixes, all mostly related to Certificates and Keys. For
Is it possible to reset the user_id in Servicedesk Plus?
Hi, I had run a query "select * from aaauser;" and realise that the user_id number is not sequential. Is there anyway to reset/set the id number Thanks
Help with Database (Creating PowerBI dashboards)
Hello all. I am new to ServiceDesk Plus but have used PowerBI a lot in the past. I was able to get connected to my PGSQL database and pull some tables. For my first dashboard I am planning on simply showing the current tickets for each group/queue, and
Change Technician Email Address
Hi Team, We recently merged with another organisation and changed our domain name in the process. I can update the requestor email addresses without issue, but the technician email addresses are greyed out and can't be edited? Thanks
No more custom trigger notifications?
In business rules, custom actions to trigger notifications is no more supported. However, existing rules with custom actions to trigger notifications are retained where you cannot modify the notification details except To and cc fields. HI, I see in the
Barcodes
Hello, Does anyone use the barcode feature? If so, can you explain how you use this feature? I am having bit trouble understanding how to use this.
Server availability
I was looking at issues with a server I know has been down within the past couple weeks (intermittently) . When I look at the availability for this machine it shows that it has never been down. Am I missing something? Do I need to enable a monitor? I
Date time field
Hi team I added to a custom template an field like the lastlogontimestamp, but format is not good when we are editing the field content. Datetime format is not good, it is like in activedirectory, an timestamp format. How to convert the field in a right
How to integrate ADManager Plus with ServiceDesk Plus Cloud ?
According to a Gartner survey, 20-50 percent of calls to the help desk are for password resets. Forrester Research calculates that it costs $70 on average for the help desk to reset a single password. Besides racking up quite a price tag, these tickets
How to specify user creation or modification rules using a CSV file in ADManager Plus.
In ADManager Plus, the rules specified in user creation or modification templates help auto-fill attributes of user accounts that are being created or modified using that template. Instead of configuring these rules one after the other, you can directly import these user creation or modification rules using a CSV file. Specifying user creation or modification rules via a CSV: Following are the CSV headers and their corresponding values that need to be included in the CSV file for importing the
DB Backup Issue
Hi Team, when backing up database using the backupDB.bat, it is not compressing database - postgre
Script fails with error
Script fails with error : Incorrect function I'm trying to deploy a very simple bat file: powercfg -h off and i get the error above, whats wrong?
Can you fix this report.
Hi, i have been working on the below report, can anyone take a look and let me know why it wont generate, there is nothing in the logs when i run it. it was working up until the network info was added. SELECT workstation.WORKSTATIONNAME "Workstation",
Need custom report query to find out the assets which never been contacted to ServiceDesk Plus in last one week
I'm looking for a custom report SQL query that can help us to keep an eye on Assets. If any asset is offline for more than a week then we should have the information about that. like last successful scan status on yyyy-mm-dd. and "not been contacted since12 days" etc. The field requires CI Name, CI Type, Model, Product Name, Processor Name, Total Memory, Workstation Scan History (from history tab which inserts "last success scan and not been contacted by SDP since 14 days") Workstation scan history
User Inventory Report
I need the below mentioned reports. Reports Multiple asset tag on Single User Reports Single asset tag on Single Users Your Version : 11.2 Build 11205 Latest Version : 11.3 Build 11301 View Service Pack Details License Type : Registered Version Database
DB Schema
Can someone tell me what table and column holds the "Agent Up" flag within the Desktop Central DB Schema. Thanks.
DC Vulnerability Reports
We just upgraded to the latest version of Desk Top Central. Previously, we could run reports: 1. ExecutiveThreatSummary 2. HighPriorityReports 3. ExecutiveAssetSummary 4. ExecutivePatchSummary. Where did they go with this new version? I see you have
How to create a task from a web form ?
How to create a task from a web form ? can anyone share your process if using service desk plus for account creation ? Here is what i am trying to do create a task from a submitted web form for account creations and want to setup a sub task for roles
Create ServiceDesk instance which doesn't have assets
Hello--is it possible to create an instance of ServiceDesk that doesn't have assets? We want to make some instances for HR and Accounting and they have no use for assets, CMDB, contracts, etc.? Is it possible to disable these features for an instance?
Trying to get HTTP to HTTPs redirect to work after installing SSL and upgrading to latest version - 11303 in ServiceDesk Test Server
Hi, I've been previously unsuccessful on the production server to get HTTP to HTTPs redirect to work- I managed to get HTTPs to work, and display secured that alone was a struggle to get working correctly, now with the alias set and after trying to modify
Exporting Data but cant find reports
I am trying to foloow the directions below, https://pitstop.manageengine.com/portal/en/community/topic/export-data-from-service-desk, in order to export our tickets out of manage engine. I cannot find a reports button. Can someone please provide guidance
Can you allow a requester to view the work log?
I would like my customers to view the work log, vs the resolution, when they login to the self service portal. Is there a way to configure that?
Switch interface is down (false alarm)
Hello, As there is only 4-5 year old topics about this, and with no answer to the question, I have to open a new one. I've got switches on the network. Some ports are ofcourse not used. Even if the port was never used (before and after OP Manager installation) OP Manager still alerts me that the interface is down. I know I can choose to not alarm me on these ports. But as I have 100~ switches im not amused to go through every singel switch to remove the option to not alert on the specific port.
Auditing RDP Logon Failures
Hi, I try to get logon failures reported in case of RDP bruteforcing - a non domain joined computer is trying to get an rdp connection - with an AD Account - to a domain joined computer On the local computer e got event log IDs with the event 4625 But
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