6 Zero-days fixed in November 2021 Patch Tuesday
Hello everyone,November 2021 Patch Tuesday comes with fixes for 55 vulnerabilities, out of which 6 are zero-day vulnerabilities. The details of the zero-day vulnerabilities are as follows: CVE ID Vulnerability Publicly Disclosed Actively Exploited
6 Zero-days fixed in November 2021 Patch Tuesday
Hello everyone, November 2021 Patch Tuesday comes with fixes for 55 vulnerabilities, out of which 6 are zero-day vulnerabilities. The details of the zero-day vulnerabilities are as follows: CVE ID Vulnerability Publicly Disclosed Actively Exploited
multiple attachments with one action
Is there a way to include multiple attachments at one time? Want to add multiple (multi select) attachments to a reply to requester without having to choose them one by one using explorer Want to add multiple (multi select) attachments to a task without having to choose them one by one using explorer Thank you, Cheryl
API Add Attachments
Hello everyone, I try to add attachment to request. As you can see on attachment i can upload from PostMan. I made a simple form for upload attachment to request but it gave an error like below. {"response_status":{"messages":[{"type":"failed","message":"The
Prevent assiging technician
How can I prevent technicians from assigning tickets to another technicians?
Error on Self-Portal on any browser
Hi, Suddenly our users started to "loss" the Self-Portal to submit tickets. We tried several things like updating SDP (now running last version 11.3 Build 11309), Java updates, browser updates, theme change... nothing worked. I can still login myself
Close "LINK DOWN" ticket if "LINK UP" email received?
We have our SD WAN devices set to email our helpdesk email. In event of link going down they will email say "(LINK_DOWN) - Site Name - Telstra Internet (USB2)" on coming back up will email "(LINK_UP)...". I had a quick look at Business Rules but not very
sentinelone tagging wrapper.exe as threat
we just upgraded to 11.3 build 11309 and wrapper.exe is being tagged as a threat by sentinelone. anyone else experience this?
[SOLVED]Add Request - Unable to select other technicians as Requester
I have noticed that when creating a request from Quick Actions or other places or trying to change the requester, I cannot select other technicians as the requester. Can anyone verify that this is normal behavior? If so, why? Case Use: My Manager (Also
Desktop Central agent wrong Ip installing from SCCM
HI guys , Maybe I have more luck with the community than with a technical support that has not responded in several days and when it responds it is to say that it is reviewed logs . we are trying to deploy the Desktop central agent through SCCM but
Incoming test mail failed
Hi Team, We're having trouble configuring our mail server in free edition of service desk. When we try to save the configuration, it says the username and password are invalid, although our credentials are valid. The problem is with the inbound settings,
Powershell execution
Hello guys, I have a problem with powershell execution in workflow Any script that i running i receive the following error: Executed. C:\ManageEngine\EventLog : The term 'C:\ManageEngine\EventLog' is not recognized as the name of a cmdlet, function, script
Ability to use other remote desktop tools from with MEDC
A major drawback of MEDC is that it's remote control system is not FIPS140-2 certified (or even complaint). Because of this there are two functions I think need to be addressed: Ability to disable remote control completely. (checks the FIPS140-2 box in
[Term of the Day]:Private and Public Keys
Term of the Day “Private and Public Keys” Definition — What are Private and Public Keys? Encryption has been around for centuries. Encryption is the process of transforming information into a form that is unreadable by anyone other than that the
[QUIZ- 7] : New features released in version 11.3 ( Part -1)
We are excited to bring our quiz activity for the recently held virtual meetup session on New features released in version 11.3 ( Part -1) . You can check out the session's recording and take the quiz to brush up on the topics covered. Here is the activity
transfer to a new server
Have a nice day! Now I'm trying to migrate my SD server to a new OS. I use the instruction https://www.manageengine.com/products/service-desk/on-premises/faq/upgrade-installation-backup.html#moving1 At the step of creating backUp, an error occurs. Please
Domain Report
how can i create a report that shows me the number of clients and number of servers by domain? and also a report that gives me a number of printers by domain
November Patch Tuesday 2021 supported updates
Hello everyone, Here is a quick update on the supported updates for this month's Patch Tuesday New Security Bulletins : 2021-11 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5007246) (ESU) (CVE-2021-41371) (CVE-2021-38631)
November Patch Tuesday 2021 supported updates
Hello everyone, Here is a quick update on the supported updates for this month's Patch Tuesday New Security Bulletins : 2021-11 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5007246) (ESU) (CVE-2021-41371) (CVE-2021-38631)
November Patch Tuesday 2021 supported updates
Hello everyone, Here is a quick update on the supported updates for this month's Patch Tuesday New Security Bulletins : 2021-11 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5007246) (ESU) (CVE-2021-41371) (CVE-2021-38631)
Mozilla releases security updates for Firefox 94, Firefox ESR 91.3, and Thunderbird 91.3
Hello everyone,Mozilla has fixed several high severity security vulnerabilities in Firefox 94, Firefox ESR 91.3, and Thunderbird 91.3. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 94, Firefox
Mozilla releases security updates for Firefox 94, Firefox ESR 91.3, and Thunderbird 91.3
Hello everyone,Mozilla has fixed several high severity security vulnerabilities in Firefox 94, Firefox ESR 91.3, and Thunderbird 91.3. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 94, Firefox
Mozilla releases security updates for Firefox 94, Firefox ESR 91.3, and Thunderbird 91.3
Hello everyone, Mozilla has fixed several high severity security vulnerabilities in Firefox 94, Firefox ESR 91.3, and Thunderbird 91.3. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 94, Firefox
Search by Description in Archive
I'm trying to find some information on old tickets in order to take care of some current issues. I tried building a report on Archived tickets but I'm not seeing "Description" as an option. Is it possible to build a query to search through archived tickets
how to use variables in subject name
Is there a way to set up a template to change the subject line when a user enters data into another field on the form? i want to have an employee name field and when that is filled in have it update the subject like to be "new hire - "data in employee
Graphs not updating
Good afternoon, We have some graphs that hasn't updated since late October. They count the number of tickets received in the month. They have been working well since we set up them up at the beginning of the year. We are running Version 11.3 build
Checklist Query Request
Hi, Please can I request two querys in relation to Check List data. Report 1 - Associated Checklists Showing any Checklist that has been associated with a call. Date Filter on Associated Date (Today, Yesterday, last week etc.) Fields required: Request
Option to escape special characters when passing objects to custom script
We would like the ability to escape problematic characters found in objects when they are being passed to a script. An example is a recent user with the first name of "D'Artra". When this is passed as a parameter in a line using the %givenname% variable, it breaks the script due to the extra apostrophe.
Pre-Scheduled Terminations (Be that Disabled or Delete)
I'm wondering (unless I'm not seeing it as its already there) is it possible to get some sort of scheduling system to set up a task/workflow to happen at a given time in the future for disabling or deleting a user. Scenario - Human Resources informs
SNMP v3 credential in OpManager not able to access Canon iR ADV printer
Hi, I configured SNMPv3 in one of our Canon iR ADV printer. Works fine through all SNMP clients I tested (snmpwalk.exe and Paessler SNMP Tester). But it's not working through OpManager. I'm sure all details are exactly provided as done in snmpwalk.exe
General Ledger (GL) codes per item in purchase order
Hi, Currently, in SDP, a GL code can be assigned for entire purchase order. In case there are multiple items in the same order that correspond to a different GL codes, such as hardware and software, this can become an inconvenient problem. Is it possible to implement GL codes per each item in purchase order? Thank you, Miron
[Take a two-minute survey] The state of ITSM two years into the pandemic
Hi there, We hope you are healthy and safe. We're conducting a two-minute survey among IT professionals to understand the effectiveness of ITSM during the pandemic. This survey will focus on understanding how the ITSM policies of organizations have
[Take a two-minute survey] The state of ITSM two years into the pandemic
Hey there, We're conducting a two-minute survey among IT professionals to understand the effectiveness of ITSM during the pandemic. This survey will focus on understanding how the ITSM policies of organizations have held up over the pandemic and on
Approval outcome notification
Hi, I would like to request custom notification feature for change/release WF approvals. Use case: We use multiple approvals in our WFs. Each approval is going to specific CAB group based on various criteria specified in the WF to prevent technicians
HTTPS: "Bad Request This combination of host and port requires TLS."
Hi! I tried to use a self signed cert and after restarting SDP I received this error message: "Bad Request This combination of host and port requires TLS." How can I change back to HTTP? I cannot access the GUI of SDP so I guess I need to edit some config file? Thanks
Dynamic Stage Approval
We have a requirement where need to add another approval stage to the Service Request based on the certain custom field value within form. Let say when someone add a request for phone it will be directed to manager as designed but if a requester selects an upgraded option, then the senior manager from other department need to approve that request as well. We could not find any option to do that under "Form and Fields Rule" to dynamically add the Stage or using Custom Triggers because we are not able
Links to Attachments Need to be Included in Notifications
Our staff (both requestors and technicians in the system) prefer to respond to requests through email. I have been unable to find a variable in the notification templates to allow us to include them. We would like to have the following abilities: 1.
[Analytics Plus - Free training] Virtual classroom training session for beginners
Hello folks, We're hosting the next free training session for beginners on Nov 23 and 24, 2021. During the session, we'll cover topics that can help you kick start your analytics journey effortlessly. We'll discuss how to import data into Analytics Plus,
Desktopcentral MSP - connection reset
[originaly posted on the msp side, but didn't get any answer, the sub-forum seems kind of dead] Hello everyone, We are using MeDC MSP to manage some customers computers (towers/laptops) that are either in constant motion (laptops) or have low IT needs (small customers with no domains, no servers, who just needs support/updates). Network design looks like that : [ MeDC MSP server ] -- [ firewall with opened ports for DC services ] --- [ Internet server-side ] --- [ Any internet access / public internet
Report of technician last login and quantity of login
Hi I wonder if we can have a report (SDP MSP) that shows the last login of the technicians configured and alslo the quantity of logins performed during a period of time (month, quarter and year). Thanks in advance.
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