There are No Printers Available in the Selected Server
Hi there! We encountered a problem while auditing print jobs. Unable to add a print server to the program: "There Are No Printers Available in The Selected Server". On the server close to the twenty printers. Audit policy is included at the domain level.
3 Zero-days fixed in August 2021 Patch Tuesday
Hello everyone,August 2021 Patch Tuesday comes with fixes for 44 vulnerabilities, out of which 3 are zero-day vulnerabilities. All the zero-day patches are supported by Vulnerability Manager Plus. The details of the zero-day vulnerabilities are as follows:
3 Zero-days fixed in August 2021 Patch Tuesday
Hello everyone,August 2021 Patch Tuesday comes with fixes for 44 vulnerabilities, out of which 3 are zero-day vulnerabilities. All the zero-day patches are supported by Patch Manager Plus. The details of the zero-day vulnerabilities are as follows: CVE
3 Zero-days fixed in August 2021 Patch Tuesday
Hello everyone, August 2021 Patch Tuesday comes with fixes for 44 vulnerabilities, out of which 3 are zero-day vulnerabilities. All the zero-day patches are supported by Desktop Central. The details of the zero-day vulnerabilities are as follows: CVE
[Term of the Day]: Micro-Moments
Term of the Day “Micro-Moments” Definition — What are Micro-Moments? The term Micro-Moments was coined by Google in 2015, Micro-Moment is described as an intent-rich moment when a person turns to a device to act on a need. Basically, it’s that
EVENT PROCESSING STOPPED
hello, we have the Opmanager 11500 and we are receiving the alarm: EVENT PROCESSING STOPPED. Event Generation from device PGN-MONITOR with entity PGN-MONITOR_event_flood has been stopped due to the unusual number of events within one hour [more than 1000 events]. This event generation will resume from 02-Feb-2016 10:48:05 opmanager time. For details go to http://help.opmanager.com/#stopping-event-flood we have visited that url, but we cant find the parameter 'EVENT_FLOOD_SEVERITY Critical', in
Report for requests create during specific times
How do I create a report to show the number of tickets create after and before a specific time each month? For example, I'd like to identify the number for inbound requests we receive between 7pm and 7am each month to determine if we need additional
11.3 "upgrade"
I have a license for SDP after the upgrade to 11.3 I can no longer add devices with the agent. I installed DC as directed but all of my devices are not showing up in DC. Additionally the information that was in SDP did not carry over to DC on the devices
August Patch Tuesday update breakdown
Hello everyone, Here is a quick breakdown of the Patch Tuesday updates supported by ManageEngine New Security Bulletins : 2021-08 Security Monthly Quality Rollup for Windows Server 2008 (KB5005090) (ESU) (CVE-2021-36936) (CVE-2021-36942) 2021-08 Security
August Patch Tuesday update breakdown
Hello everyone, Here is a quick breakdown of the Patch Tuesday updates supported by ManageEngine New Security Bulletins : 2021-08 Security Monthly Quality Rollup for Windows Server 2008 (KB5005090) (ESU) (CVE-2021-36936) (CVE-2021-36942) 2021-08 Security
August Patch Tuesday update breakdown
Hello everyone, Here is a quick breakdown of the Patch Tuesday updates supported by ManageEngine New Security Bulletins : 2021-08 Security Monthly Quality Rollup for Windows Server 2008 (KB5005090) (ESU) (CVE-2021-36936) (CVE-2021-36942) 2021-08 Security
Restore Password Manager Pro Databaes
Hello, I have been unable to locate in the documentation the process of restoring the database. I'm currently backing up the PMP database once a day and need to document the restore process. Can someone point me in the right direction or provide me with the steps necessary to perform a database restore? I'm interested in knowing how to restore the database in two scenarios: 1. The server is functioning but the information needs to be rolled back to a previous point in time 2. The server has failed
Password Manager Pro new build 11200
Hi, Password Manager Pro 11200 has been released and is now available for download. This release includes a lot of enhancements, behavior changes, a security fix, and a handsome of bug fixes. For detailed information, please see our Release Notes of
Mozilla releases security updates for Firefox 91 and Firefox ESR 78.13
Hello everyone,Mozilla has fixed several high severity security vulnerabilities in Firefox 91 and Firefox ESR 78.13. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 91, Firefox ESR 78.13 CVE-2021-29980
Mozilla releases security updates for Firefox 91 and Firefox ESR 78.13
Hello everyone,Mozilla has fixed several high severity security vulnerabilities in Firefox 91 and Firefox ESR 78.13. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 91, Firefox ESR 78.13 CVE-2021-29980
Mozilla releases security updates for Firefox 91 and Firefox ESR 78.13
Hello everyone, Mozilla has fixed several high severity security vulnerabilities in Firefox 91 and Firefox ESR 78.13. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 91, Firefox ESR 78.13 CVE-2021-29980
[SD-97387]Why do the import image paths differ in different environments?
The customer reported that the insert images in solution can't display properly and I made a comparison in my own environment. Customer's image link is like SDP_HOME/inline/WorkOrder/... while mine is like SDP_HOME/inlineimages/WorkOrder/... So what's
backupdata.sh compressed files on a full hard disk partition
Servicedesk version 9.2 (9220) Recently im migrating an operating system from Windows to Ubuntu, and i need to do a full backup, but at the time when i execute manually the command on Windows (cmd) it compress the file attachments on a partition of the
Draft Saving Time Limit
Good morning, I have had a request for a user to extend the time before a response saves itself as a draft. Is there a setting that governs how long until this kicks in on its own? Version: 11.2 Build 11203
Update Vulnerability DB - failed
Hello there, this morning when trying to update Vul. DB, got this message: "File integrity verification failed. Invalid response received."
Strange behavior
Strange behavior (Central Server :10.1.2127.1) In patch management - Operation System shows "Windows 8 Professional Edition (x64)" - wrong in Inventory -- Operation System shows "Windows 10 Professional Edition (x64)" - Correct Is there a way to fix
Where can I see a list of backups done on a switch?
Looking for a list of all the backups done on a switch in case I want to restore. ...Alan
Notification on a URL monitor - no device
I set up a URL monitor for our default gateway which is a Meraki switch. I do not have credentials for this switch as I do not manage it. Is there a way to set a notification up without having a device to associate it with? I want a notification if the
Stop agent temporary from autoupgrading and starting software update scan after installation
During our OS installation process we are deployment ME DC agent as part of the MDT (Microsoft Deployment Toolkit) Task Sequence. Is there a way to stop agent from autoupgrading itself right after installation? We don't always have latest agent version in MDT because different team is responsible for ME DC. This agent autoupgrade right after installation is causing some issues with our automated task sequence process and most of the time ME DC agent fails to upgrade itself and it's being left in
[Online training] Analytics Plus virtual training session for experts
Hello folks, We're hosting an online virtual training course of experts. This course will help you get an in-depth understanding of Analytics Plus' capabilities and reporting options. During the session, we will discuss advanced analytics concepts including
[QUIZ- 4]:Self Service Portal for End Users
We are excited to bring our quiz activity for the recently held virtual meetup session on How Users Can Make The Best Use of Self Service Portal. You can check out the session's recording and take the quiz to brush up on the topics covered. Here is the
IT analytics in 90 seconds: Curb unauthorized endpoint usage in your company
Stay on top of every blacklisted application and jailbroken device using Analytics Plus reports. If you're not already using ManageEngine Analytics Plus, download your free, 30-day trial today.
How to granularly delegate critical help desk roles with OU-based delegation in ADManager Plus
Nothing keeps the cogs of an organization turning smoothly like a well planned delegation set-up. But delegation of critical tasks should be done in a secure way adhering to the principles of least privilege to avoid both internal and external attacks.
Desktop Central | Free training series (August & September 2021)
Join us on our 6-part training series from August 25, 2021 to September 29, 2021 for a training session on ManageEngine's unified endpoint management solution - Desktop Central and its capabilities. REGISTER HERE Topics covered: August 25, 2021: Patch
Data is not completely synced between SDP And Analytics Plus
Hi Friends, i have problem with data that synced between SDP and Analytics Plus. Some data could not be fetched from SDP to Analytics Plus. For example, i have 152074 tasks in SDP But Only 94103 Rows of them is available in Analytics. Some Rows is missed.I
[Community Digest] ServiceDesk Plus - July 2021
Here is the monthly rewind for July 2021! Version and Build releases: 11301 (Released on 12 July 2021) 11302 (Released on 21 July 2021) 11303 (Released on 26 July 2021) Check our ReadMe article for more details. Product Highlights: Behavior Changes :
CMDB report needed
Can I get a report of all CI types and their relationships EXCLUDING people CI type? Running build 9202 on windows with postgres DB Also is there a tool that I can connect to SDP to allow me to create reports such as this using a drag and drop feature? wayne
Enhanced "Time taken to First Response" Report
Hello, I've produced some reports using the Request Metrics set of data under Custom Reports. These are great at giving things like average response time and average resolution time, but I wanted to dig a bit deeper into the data so I could really trust
CMDB Reporting on Relationships
I am using SDP 8.1.0 Build 8105 and want to be able to report on relationships in the CMDB from within the reporting module and not just on the CI items themselves. Is this possible?
Multiple Approvers for the Approval System
Hi, How exactly does the approval system work? Can I put in multiple approvers and either one of them can approve? Like an OR approval. If there are 3 approvers, only 1 is needed to approve in order for the request to get approved. What if I want mutiple
App Repository Update Mess
Why oh why was the app repository update function that was a very easy and convenient way to update installed apps on mobile devices made so convoluted and tedious once I upgraded to v10.1.2119.9? Now the only option available to me is Remove for each
Unable to populate Change fields when creating a Change from a Service Request using Deluge
Using sample Custom Function sample code as a base. Code creates a Change Ticket with the Title and Description fields populated. No other fields populate. For testing, I used a clean "Normal Change Template (default)", I cleared all fields and removed
Update to 10.1.2121.4 crashed and now unable to start server
Hi, I already have a support ticket but wanted to share my situation so anyone who encounters it may be able to use this to get ahead of the game, or maybe someone already found a solution for this and I can learn from them. When we updated from 707 to
Someone deleted a task
Someone deleted a task from a project. There where a lot of work logs under it. and I want to recover it. Please advise Kind regards Tim Verduyn
How to add Change Approval Override?
Our company policy is that our CIO has the ability to override the CAB on certain change requests where the CAB has denied/rejected the request. I added a second Approval in the workflow and linked from the Denied node on the level 1 approval to the
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