Duplicate CI
When viewing the relationship view of a User in CMDB, I have found that some of my Users have duplicate CI's for Monitors. This must have happened when importing monitor assets. When viewing the ALL CIs under CMDB, or in the User Relationship view, I
Logons stopped
Seems all logins stopped on our local copy of Helpdesk. Domain has worked flawlessly for a long time, now I can't log in with any domain users, and worst of all, I cannot get in with a local admin account either. Help!!
OpManager to ServiceDesk Plus Cloud Integration
We have not been able to log a ticket from OpManager to SDplus Cloud. The integration seems to be setup as required. The sync button works and says it has synced successfully. When I try to test the log a ticket function using the "Test" button it
C# API sample code
Can someone provide some sample C# code that calls a Service desk API?
API V3 example to view all requests using a user created filter
Hi Does anybody have an example of using API V3 input_data to get all requests using a user created View/Filter. The documentation here:- https://ui.servicedeskplus.com/APIDocs3/index.html#view-all-requests shows the use of filter_by:- {"list_info": { "row_count": 20, "get_total_count": true, "filter_by": {"name": "Open_System" } } } which when I encode the does return data, however I think "Open_System" may be a preconfigured View/Filter. When I change the above to use my user created
[Term of the Day]:User Experience (UX)
Term of the Day “User Experience (UX)” Definition — What is User Experience? The term User Experience (UX) was coined by Dr. Donald Norman in the 1990s, a cognitive science researcher who was also the first to describe the importance of user-centered
AD Connection
Hi everyone, I have two questions : 1) To link my ServiceDesk Plus Cloud users with the AD, should I use the Porvision App from the ESM Directory or the SyncTool for Zoho Directory ? 2) The provision App keep giving me the error "the user name or password
[Resource Access] prompt for domain credentials when logged using AzureAD
HI, I don't know if its in your roadmap, but it would be great if it was possible to type the domain credentials during the windows remote session. I'm using AzureAD authentication for my users login but they can't open a remote session with any credentials.
Disable "Add notes" action in closed request.
Hi! Is there any possibility to disable "Add notes" or any other action in closed request?
technician role for close
Hi dear I have a question about technician role when he want close a request. when he select close from status,in open windows,he see a radio buttom feild with 2 option: "has requester acknowledge...?" so he can choose yes!! and close the request🥴 is
how do manageengine servicedesk Disable login from all users
ServisDesk giriş ekranında, teknisyen olmayan kişilerin Active Directory bilgileriyle giriş yapmasını engellemek istiyorum. We want to remove "ad" login authorization from all users.
Installation through Self-Service Portal asks for admin credentials
HI, I created a package like packagename.exe /SILENT. It was successfully added to to all users group and is shown on the clients in the self-service portal. When a User tries to install that package, UAC pops up asking for admin credentials. This is
script to uninstall all Adobe Acrobat
It looks like there was a script from 2017 in the script repository: https://www.manageengine.com/products/desktop-central/script-templates/software-remove/remove-adobe-acrobat.html but it's no longer there. does anyone have this script? or was it removed
Profile Deployment Failed error - 405 : InteractiveLogon_MachineInactivityLimit
I have a profile that is successfully deploying across multiple windows machines, however a machine that was recently joined to the MDM is receiving an error of the MDM profile deployment failure with the error remarks "405 : InteractiveLogon_MachineInactivityLimit".
problem to add vcenter 7 to opmanager
hello i want to add vcenter 7.0 to opmanager 12.5.129 but dont add and a error occurd :Failed to connect the VMware Host WebService(Device may not be reachable/Credentials may be wrong) anf erro log is : [13:53:11:846]|[07-11-2020]|[com.adventnet.opmanager.virtualerr]|[INFO]|[272]:
ADManager plus GPO editing
Dears, I try to update an existing GPO about Register keys. But i don't have access to the "preferences" settings of the user configuration to edit Registre keys. Without this function i can't work on my GPO from ADManager. Thanks for your help
Monitoring Dell VXrail
Hi, Are there by any chance plans to monitor Dell VxRail environments? Regards, David
Requests workflow
Requests workflow is quite limited in ServiceDesk Plus Helpdesk module. I'd like to have a basic workflow that would: 1) submit an approval upon request submission 2) based on approval acceptance, trigger a task to a specific group 3) based on the task
Which SDP patch is the latest (11.3.11309 or 12.0)
Folks, Perhaps I'm confused, but the release notes state that the latest service pack is 12.0 and has a description of those changes (released 25 October, 2021), but there is no patch for this on the site and the application reports the latest patch to
Problem with the inventory module
We are having problems with the inventory module which is not registering the IP address and MAC address fields of the client computers. The strange thing is that in the agent module these fields are registered with the information.
ADSelfService Plus' latest build 6116 released with some security fixes
Important announcement: ADSelfService Plus 6116 has been released with the following issues fixed. Security Issue Fixes : All the API endpoints have now been strengthened to be more secure. A security vulnerability which allowed performing unauthenticated
Requestor Last Login Report
Hello, We're beginning a cleanup of our SDP environment we've had for 5 years and we'd like a report that lists all active requestors with their last login time. Based on this we would eliminate users who haven't logged on it the last year. Can someone please provide the query script to pull this information? Thanks, Matthew
Multi-Select fields need to be available from advanced search, custom views, column picker
I noticed that the Multi-Select Fields are not available in the Advanced Search, custom views, nor in the column picket on the request view . I have some requirements that now make it very problematic because those are not able to be searched or added to the columns Please Add this functionality
ServiceDesk Plus 11301 Desktop Central integration
Hi, we recently upgraded our on premise ServiceDesk Plus installation to version 11301. When trying to enable Desktop Central integration we get the error. "Aw, snap! No internet on the server machine." We do have an internet connection on our server.
Incoming test mail failed
Hi Team, We're having trouble configuring our mail server in free edition of service desk. When we try to save the configuration, it says the username and password are invalid, although our credentials are valid. The problem is with the inbound settings,
End user notification of patch status?
Is there a way to notify end users if there Laptop/PC is up to date with the configuration we are using? Users complain that they dont know if they are up to date on the monthly patches, and some will keep asking after patch tuesday if their PC is up
Request from OpManager - Automatically Close once monitor OK?
How do I have tickets generated in SD Plus close once the monitor in OpManager is back to normal? For instance device offline, ticket generates, devices comes back online, ticket is still there. Windows Service Monitor, service stops, ticket generates,
Script doesn't work on another form
I have a Subject update script I use on one of my forms. It works just fine. I have another template I've built and I'd like to use the script on it as well. The script just pulls information from fields on the form and adds them to the subject. I've
What is the explanation on this: Downloading patch-scan-data.xml.gz failed with error code : 60000
I have about a dozen machines from different locations failing with this error on patches. I haven't been able to find anything here or on google. There are other machines at the same sites that are patching fine. It's just a dozen or so that aren't.
[Community Digest] ServiceDesk Plus - October 2021
Here is the monthly rewind for October 2021! Version and Build releases: 11308 (Released on 01 October 2021) 11309 (Released on 15 October 2021) 12000 (Released on 25 October 2021) Check our ReadMe article for more details. Product Highlights: Behavior
Add Terraform to CICD
Does anyone know if there are plans to add Terraform to the list of CI/CD plugins? Thanks
Large Migration Leap
We are currently using the 32-bit version; build version 10.0 of ServiceDesk Plus. Is there an easier way of just building out a new server to the latest version, and migrating the DB over to the new one? If so, what is the best course of action.
How can I hide a fild on the Default Request Template?
Hello, I want to hide a field I just created in the Default Request Template when the call is first opened (actually when the status is open). Then I want the area to be shown when a custom region is selected. I created the rules as I mentioned below,
[Solved] - Failure: Unable to get ATKey from server
Hi, Just trying to integrate SD+ and Analytics + but getting the above message. Is that usually just wrong username and password? Thanks in advance!
[SD-96511] Business Rules stop working after upgrade from 11207 to 11301.
Hello. After install update 11303, the issue was partially solved. Right now, rules are working randomly (some cases info are being populated by the rule and other not, being the same rule). I appreciate your help.
Menu bar disappeared after the upgrade from 11200 to 11309, how to fix it.
Hello, This is how the SDP portal looks like, we cannot find the Upper menu to access different module. Tried different browsers. Tried incognito and InPrivate modes. Deleted browsers cache, Deleted %temp% Then raised a case with the support which
[Virtual MeetUp] Learn why you should enable Advanced Analytics for your ServiceDesk Plus
We hope you and your family are staying healthy and safe! We are glad to invite you all for our 12th session of Virtual meetup, which is scheduled for 18th November 2021, registrations are open now. Kindly pick a suitable time zone and register today.
Increase limit of additional fields
Hello. Would it be possible to increase the limit number of additional fields from 90 to 150? We have really complex Templates and we have run out of fields. Is there a way to manually override this limitation? What is the reason behind this limitation?
Deprecated Chrome security misconfiguration
The "Outdated plugins are allowed to run" security misconfiguration is no longer valid for Chrome (policy has been deprecated since v88) and should probably be removed as a misconfiguration in MEDC/EP add-on. If enabled, loading chrome://policy/ in current
Automate reoccurring with many tasks
I'd like to be able to create a parent ticket (preventative maintenance task) each month that then also creates daily tasks for completion. The end goal would be to have 1st Day of Month Request #ABC automatically created - Tasks for
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