[Term of the Day]: Distributed Cloud
Term of the Day “Distributed Cloud” Definition — What is Distributed Cloud? The term Distributed Cloud refers to public cloud services dispersed across various geographic locations. Many organizations due to several security reservations usually
Change Logo and Text
Anyone have an idea how to change the below logo and test i can do it for service catalog but not incident catalog cannot seem to find it anywere
Get CI details using 'Null' criteria
Hello, I am just trying to develop a python script to update Warranty Expiry Date for hardware assets. To update this field, I need to get CI names which has no 'Warranty Expiry Date' field is filled. How can I create a xml query to get those CI names?
Custom Query Reports
I'm attempting to create a couple of custom reports, but have very limited experience with creating query reports. I was hoping to create reports that would output the Average First Response Time for the previous month, for a couple of specified Groups,
monitoring desktop temperature
HI All, I am newborn to using opmanager and appreciate your answers. It is possible to monitor cpu's temperature of desktops devices which are in the network generally? i wanted to add a monitor my desktop device, so I select the vendor as MICROSOFT but
Bug - When default language is Arabic, SDP can't load personalized language like English
Hi, My default language is Arabic, but I want to use English language for my profile (personalize section). When I change personalize language to non-arabic language(English), SDP page can't load and see white and empty screen like attachment, but when
Using requester groups
Hi! I need customising forms assigning and forms viewing depends on requester group. How can I do this? I cannot see any requester variables, where I can find requester group.
[SOLVED] Hide Request Catalog
How can i hide the Request Catalog in the sub header?
Forecasting
Hi, I was just wondering if there was any type of forecasting tools in sdpondemand that we can use? Cheers, Jareth
Masterclass 2021 Season 2 - Session 2: 5 tips to get your service desk ready for a hybrid workplace (August 26)
Hi there, Before the pandemic, organizations across the globe were already on a path to digitize operations. After COVID-19, many organizations were forced to fast-track the process by adopting collaborative applications, security solutions, big data,
Masterclass 2021 Season 2 - Session 2: 5 tips to get your service desk ready for a hybrid workplace (August 25)
Hi there, Before the pandemic, organizations across the globe were already on a path to digitize operations. After COVID-19, many organizations were forced to fast-track the process by adopting collaborative applications, security solutions, big data,
Microsoft fixes several high severity vulnerabilities in Edge for chromium business 92.0.902.67 update
Hello everyone, Microsoft fixes several high severity security vulnerabilities in Edge for chromium business' latest update 92.0.902.67. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-30590 Heap
Microsoft fixes several high severity vulnerabilities in Edge for chromium business 92.0.902.67 update
Hello everyone, Microsoft fixes several high severity security vulnerabilities in Edge for chromium business' latest update 92.0.902.67. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-30590 Heap
Microsoft fixes several high severity vulnerabilities in Edge for chromium business 92.0.902.67 update
Hello everyone, Microsoft fixes several high severity security vulnerabilities in Edge for chromium business' latest update 92.0.902.67. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-30590 Heap
Import Active Directory
Hello!
I'm trying to connect domain authorization, but I keep getting an error.
Unfortunately, I could not find a solution on google and this error is missing on the portal.
Attached 2 screenshots, the first screenshot describes my steps to fill in the
Converting Ticket to a Task
Hi I was wondering if its possible to convert a ticket to a task ? or use webform to auto create a task ? any idea ?
ManageEngine SupportCenter Plus 11.0 upgrade demo
Hello everyone, We relaunched SupportCenter Plus last year, equipping it with features that will increase the efficiency of your support staff and help you deal with support requests more promptly. Apart from a brand-new UI, various feature enhancements,
Get change list using API v3 (SDP MSP Version: 9.4 Build 9424)
Hi, how i get all the change on API v3 here is my sample get url: https://XXXX/api/v3/changes?TECHNICIAN_KEY=XXX&input_data={ "list_info":{ "row_count":200, "start_index":1, "get_total_count":true } }&format=json RESPONSE: { "response_status": { "status": "failed",
Change template selection based on change type?
Currently in my version of SDP, when you create a new change, the first field to select is the Change Template. I'd like to set it up so that when a new change is created, the user selects the change type, and based on the type selected, the template
Desktop Central Upgrade
One of my co-workers upgraded ServiceDesk Plus to 11.3 Build 11302. Because of this, we are getting a warning that we need to update Desktop Central. Support told me to upgrade to 10.1.2119.5 and then to 10.1.2121.4. When I look at the article that ServiceDesk
Script to add a comment to the history
I want to force the technician to add a comment to the history file of a ticket when they change a specific user defined field. Is there a script to do this? Maybe opens the ADD NOTES window?
ServiceDesk Plus MSP Upcoming End-of-Life of Request V1 APIs and 10528 Build release Important Update
Dear Customers, Today we are announcing the End-of-life (EOL) from 10.6 version (which is due post Oct'21) for V1 APIs. From that date forward, any upcoming releases will not have access to the V1 Request APIs. All clients and integrations based on V1
Change can't be associated with a CI unless CI is Asset, Business Service, or Technical Service
What's the point of building a CMDB if you can't associate a change against a CI (unless CI is an Asset or Service)? If you have 10 services depending on a CI (e.g. a VM), I want to register a change against that CI, not against the 10 services. Have I missed something? I hope so! The CMDB seems of no use without this feature. Thanks.
Restore configuration of switch
Hello and sorry for my english, I have NCM since 1 month and i really don't unbderstand how to restore config on switch. I have only cisco switchs. these switchs are added in NCM with "SSH-FTP" credential, this works, backup works. But now i want to restore
Alarm not displaying to any non-admin users
Hi there, I am working on setting up Firewall Analyzer on our Linux Mint servers. FWA automatically discovered the firewall and I've configured the mail server, default notification profile, and Alarm profiles. When an alarm is triggered on the log messages,
Microsoft RDS-Farm & OpManager
Hi ALL Anybody have successful story about monitoring RDS-Farms (RDS Broker + RDS Session Hosts) via OpManager ?? What parameters are monitoring ? maybe anybody can share own templates/custom monitors?
No available VMware datastores while configuring threshold
I am trying to build a monitor to watch the free space on out VMware datastore. When I go to configure the thresholds I see no available datastores even though VMware discovery has found the datastores. I also enabled the freespace monitor for the datastore.
Remove Login Fix
We are currently on build 11200 and cannot remove logins from users/technicians. Is there a way to do this manually through the database (we use MSSQL)? Which table does this field live in? We realize this was fixed in a subsequent update but we can't
External chat widget not working/login issue in chrome
Hi, My external chat plugin is not working in chrome, as It doesn't pickup the login info and keep asking for login in the application even when I have logged in servicedesk plus, maybe the issue is with its cookie, I have an external website where I
Custom Dashboard how to modify permissions once created
Dear Team, I have created several dashboards initially it was only admin and I know have to add operators to view the dashboard. I am trying to find the option to modify but cannot find the permissions. The only option I can see so far is to create new
Add Request Task Worklog - API REST
Hello, I am trying to add a work record on the task with this service: api / v3 / requests / {request_id} / tasks / {task_id} / worklogs I am using the next request: { "worklog": { "owner": { "id": "22806", "name":
¿Can I send email ticket notifications using two differents email accounts?
Since a few months ago we are testing the ManageEngine Service Desk Plus App at the company that i work, the app works properly and we don't have any complaint about it. However, we have two differents business units, with two differents domain controllers
include a Flag to show recently updated request
It would be greate if SD could include a flag to show that someone had updated the requst recently. This will help to improve productivity as we could zoom-in the check the new update instead of going through all the outstanding request one-by-one.
AD360 build 4235 released! Fixes critical security vulnerabilities
Hey there! We are pleased to announce that the latest build of AD360, 4235, is out and it fixes important security issues reported through our bug bounty program. Issues Fixed: Fixed the account takeover issue reported by HaYiCle, by enforcing SAML signature
Remote Control SDP and Desktop Central
We have 45 Desktop Central tech License and 140 Servicedesk Tech. After the agent merge How many techs can use Remote Control Computers. only the Desktop central techs, only servicedesk Techs, or both.
updating problem
Hi I recently migrate the DB of ADAudit from Postgres SQL to MSSql server. now according to logs, I can't upgrade the ADAudit plus due to MSSQL errors. image of log file attached. thanks
Is there an "estimated time to finish" display on the agent progress window?
Hi, Is there an estimated time to finish display on the agent progress window? So the end user can know when is the patch installation or any activity of the agent will be finished. Thanks and best regards, Gene
Remote control not working
hello there, after upgrading to 10.1.2121.4, only one tech can remote to a computer, we have license for 5 tech... if anther tech wants to remote to another computer, it never connects...
Remote Install
I'm wanting to install the Log 360 agent remotely using desktop central . Since this needs a key, is it possible to create an MST or any other way to install this agent? I have a lot of computers working remotley so using a GPO won't work.
IT analytics in 90 seconds: Monitor disk encryption to prevent data theft
Ensure continued protection of your confidential data by monitoring your Bitlocker encryption status using ManageEngine Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
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