ADSelfService Plus RemComSvc.exe is detected as a threat

Hello Support.

The attached document informs that the exclusion of the RemComSvc.exe executable must be made in the antivirus for the operation of the ADSelfService Plus Agent:

However, Trend Micro antivirus from a client company of ours is detecting the RemComSvc.exe file as a threat.

For security reasons, our client will not make the exception of the RemComSvc.exe executable.

We have the following questions:

Why does the ADSelfService Plus agent need the RemComSvc.exe executable?
Can the ADSelfService Plus agent service continue to function without the exclusion of the RemComSvc.exe executable in the antivirus?
What possible solution can we give our client? Since for security, our client will not allow this exclusion.

Regards.

Rafael Vega.