[Community Digest] ServiceDesk Plus - November 2021
Here is the monthly rewind for November 2021!
- 12001 (Released on 16 November 2021)
Behavior changes :
SD-97367: The default value of Backup Scheduling is now set to 7 days.
SD-97367:
- The size of TableDataCount.html and FailedQuery.html files is now restricted to 5mb inside the log folder.
- If the file size exceeds 5mb, old content will be replaced with new content in the file.
SD- 98119: The following changes are applicable for the configurations under Admin > Discovery > Scan Settings > General.
- All actions configured will now be recorded in the system log.
- Modified the "Delete/Dispose of workstations and servers that have not been scanned in the last <number> days" text to "Delete/Dispose of assets that have not been scanned in the last <number> days"
When selecting the Delete/Dispose assets that have not been scanned in the last <number> days option, the schedule to delete/dispose of the assets will now run only after 24 hours. An appropriate alert message is also added for this new behavior.
Enhancements :
SDF-66374: You can now import AD attributes of Integer type.
SDF-97404: Impact, Urgency, and Priority Matrix are now available in Standard license under Admin > Helpdesk Customizer.
SDF-98081: New query reports are added under the Reports by site, support group, and technician folder in Custom Reports.
SDF-98218: A new query report is added under the Login Reports folder. This report shows the technician's details, their last login time, and their login names available under each support group.
SDF-33758: Introduced an option to modify the product type of assets.
SDF-70376: You can now edit the price fields of items when creating purchase orders from purchase requests.
Framework Upgradation :
SD-98415: Postgres upgraded from version 10.16 to version 10.17.
Quiz:
The Quiz-8 was held on the 17th of November, 2021. You can check out the recording of the session and the questionnaire.
Follow this space to know more about the past and upcoming Quiz events.
Community Virtual Meetup:
The Learn why you should enable Advanced Analytics for your ServiceDesk Plus was held on the 12th of November, 2021. If you would like to receive the recorded video of this meetup session, please drop an email to sdpcommunity@manageengine.com.
Follow this space to know more about the past and upcoming Virtual Meetups.
KB Articles:
[ Term of the Day ] Nanorobotics
[ Term of the Day ] User Experience (UX)
[ Term of the Day ] Private and Public Keys
[ Term of the Day ] RFID
[ Term of the Day ] Enterprise Social Networking
[ Term of the Day ] Honeypot
[ Term of the Day ] Dark Web
[ Term of the Day ] White Hat Hacker