[Virtual MeetUp] Learn why you should enable Advanced Analytics for your ServiceDesk Plus

[Virtual MeetUp] Learn why you should enable Advanced Analytics for your ServiceDesk Plus



We hope you and your family are staying healthy and safe!

 

We are glad to invite you all for our 12th session of Virtual meetup, which is scheduled for 18th November 2021, registrations are open now.

 

Kindly pick a suitable time zone and register today.

02:30 pm - 03:30 pm Australian NSW, (AEDT) ->  attend.zoho.com/53a5

11:00 am - 12:00 pm British Standard Time (BST)-> attend.zoho.com/70br

10:30 am - 11:30 pm Pacific Daylight Time (PDT) -> attend.zoho.com/zoxd


Why you should enable Advanced Analytics for your ServiceDesk Plus?

Your ServiceDesk Plus application collects a lot of data when that data is analyzed via Advanced Analytics Plus, it can help you measure your progress and offers insight to attain your goals faster. Analytics Plus is a powerful add-on analytics tool for ServiceDesk Plus that offers in-depth data exploration and analysis. 

In this 1-hour virtual meet-up, we'll show you how to integrate Analytics Plus with ServiceDesk Plus, and put your ServiceDesk Plus to better use. We'll also have a Q&A  session on the topic covered.

Here are the key topics we'll cover in this session:

  • Tracking critical ServiceDesk metrics using pre-built reports

  • Creating role-based and process-based dashboards

  • Using trend forecasting to predict incoming workload

  • Collaborating with other users in real-time for quick consensus

  • Achieving target SLAs regardless of seasonal changes or external factors

  • Setting-up alerts when critical metrics breach thresholds

  • Scheduling dashboards for wider sharing


Virtual Meetups will include a quiz as an additional activity. After each meetup, we'll be sharing the recording of the session and a questionnaire. You can check out the recording and take the quiz to brush up on the topics covered. 

 

Follow this space to get more updates on our upcoming meetups and quiz.