We are using tasks in ServiceDeskPlus because there are requests that require multiple teams to work on separate requests.

Our management team would like to view how teams are sharing work through tasks or redirection of requests.

Is it possible to run the standard reports to include tasks as part of the reporting on requests and show the history of how they have been re-assigned?

If not, how can we report on the requests worked on, for example, by a team and show how and to whom they are re-assigning tasks and requests.

Thank you

David