Add Attachments to first notification to Technicians

Add Attachments to first notification to Technicians

I would like to "Alert the following technician(s) by e-mail when a new request is created" and have an additional checkmark below it or to the side to attach any attachments on this technician notification.  I see much value as it currently on one of our documents coming in is emailed several times then the notification is also mailed to notify of the ticket.

This would reduce the number of emails as we could have this form automatically send to just the helpdesk then add the attachment to the notification thereby removing redundancy of emails messages required to get the initial attachment(s).  It may be good idea to add a check mark when a reply from a customer comes in as well with a new attachment to have a check box to attach any new attachments on replies so the technician(s) or group(s) get the additional attachment(s). 

This may end up being a product enhancement. 

Dennis Seyersdahl
RPM Innovations, Inc.
605.348.0555 Ext. 236
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