Reports on requests having multi-select additional fields after v.14.9XX
Hi, Team, After your recent changes to the SDP data model, I can't retrieve all the values of a multi-select on a single query. As it seems that one can't use nested selects on SDP reports, how can we retrieve those values (multi-select additional fields)
how to update from 14.9 to 15.1
Hi guys how can i update from 14.9 to 15.1 i can´t find any update files to the 15.0 :-(
Why Manageengine NetFlow analyzer stops
Hello, I have an evaluation license to test Manageengine NetFlow analyzer , I've installed it on Ubuntu I used this manual https://www.manageengine.com/products/netflow/help/installing-and-starting.html First how to know and check everything is ok ? I
Field and Form Rule - Group List
Hi Been banging my head on this one for a while now. I'm trying to filter out my support my support group list in a template. Here is the script: $CS.removeOptions("GROUP",["Admin","Appeals","Adjustments","Claims","Claims - Care Plus Rerouted","Claims
LoggenInUser in footer reply
hey, just want to ask if there is an option to add an variable of a current logged in user in ServiceDesk ? For example as we have 'technician', can we add a loggedinuser ?
Emergency Mitigation - An issue with patch scan data processing has now been resolved
We have a header on our Endpoint Central this morning - "An issue with patch scan data processing has now been resolved". Where do we find details about what is being fixed with the Emergency Mitigation Service? How do we know this is a legitimate update?
Replies from Outlook (actionable item) are marked as private
Hello, we are evaluating ServiceDesk Plus Cloud and I encountered the following: When a technician replies to a new request in Outlook by using the actionable item button "reply", an E-Mail is sent to the requester with the text. So far so good. The reply
AD Manager Dashboard & Office 365
Can you add office 365 license stats to AD Manager dashboard ? Like just a count of current users with assigned E3 or E1 and anyway, to customize the default dashboard for some reason its showing inactive user count with disabled users included
Email Notification of new updates
Hi Guys, Is it possible to get a notification of new updates / releases? John
[New Release] ADManager Plus' latest build 8021 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8021. Enhancements A new action, Remove Microsoft 365 Roles, has been added to Automation, Workflow, and Orchestration modules to streamline Microsoft
Pickup Dell Warranty info
Hi, Is there a way to pull in the dell/lenovo warranty information into SDP Cloud? Thanks
ADSelfService Plus 6517 offers FIDO2 Passkeys support for machine logins!
Hello Everyone, ADSelfService Plus' latest build, 6517, has been released with the following updates: Feature FIDO2 Passkeys support for machine logins : FIDO2 Passkeys can now be used as an MFA method for logins to Windows, macOS (including offline MFA),
SSL Certificate Renewal Issue in On-Premise Setup
We’ve identified an issue affecting SSL certificate renewal in MDM On-Premise deployments, specifically when using Sectigo's new Root (R46). Customers attempting to renew certificates may encounter the error: "Certificate cannot be added! - Devices are
Endpoint Central frequently needs remote control enabled
We use EC regularly and several times throughout the day we notice "Vew only" mode enabled. Multip[le users see the same thing.. Remote control then needs enabled again, by another administrator,allowing us to again control the target system. Can you
High Availability
When we purchased ADSelfService Plus a year ago, we were advised that in an upcoming release, we would be able to have two servers running in High Availability in different subnets. I see this still isn't available, when will this be available?
Announcing the launch of DEX Manager Plus — Our standalone DEX solution!
We’re excited to announce the launch of DEX Manager Plus, our standalone Digital Employee Experience (DEX) management solution designed to transform how IT teams manage endpoint performance and end-user satisfaction. Tired of being reactive to user complaints
Changing the Password Policy of an Entry breaks the "change Password" functionality
Hello everyone, we're encountering some strange behaviour wiht Password Manager Pro when changing the password policy of an existing entry. For normal entries, we can do the "change password" action without issuefor all entries of a ressource. In some
KPM Agent crashing on install
We are trying to install the KPM Agent on a windows 2016 server using the following command: gentInstaller install key-goes-here But the application is crashing, below is the log file: :::Thu Jul 17 07:29:30 2025:::Log Level from agent.conf is=>LogLevel
Incident Catalog or Service Catalog for requestors & simulate being a non technician / requestor
Hi We have not paid for the 'service catalog' module and have the standard edition. Do requestors have access to the 'incident catalog' or can they only access the 'request/service catalog'? Is there any way I can test being a non-technician/requestor?
SSL Handshake Error - Local Server only
Hello, I´m new to the Android MDM Services and I have seen that the "Manage Engine" has every Feature that we need. So I downloaded the Installer, started the Mobile Device Manager Plus and changed the Nertwork Type to "No Internet Connection". There
Introducing the EC2 Optimizer report for instance-level cost efficiency
Hi there, We’re excited to launch the EC2 Optimizer report in CloudSpend to help you take control of your EC2 costs through intelligent, actionable recommendations. The EC2 Optimizer report is an auto-generated recommendations report that analyzes the
[New Release] ADManager Plus' latest build 8022 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8022. Issues fixed Fixed an issue where the exported XLSX file for the Permission for Folders report displayed unicode characters in the sheet name instead
[Announcement] End of technical support for Analytics Plus builds 5500 and below
We hereby announce the end of support for Analytics Plus 5500 and below, effective from September 15, 2025. If you're on these builds, we request you upgrade to the latest version to enjoy continued technical support from the Analytics Plus team. Please
How to hide / remove service category 'others'
Hi How do I hide/remove service category 'others'? I know I have to add 'service categories' field to get the template and the category to show up in incident catalog. But how do I remove 'others' so that only the service categories and templates I want
How can I update a user's photo via API
If I make a request to update a user's photo, and the user id matches the api key (the same user), then the update request occurs. If I make the same request with an admin api key, the request throws an error. Maybe there is some other api that allows
Sluggish server for 2 days after approving patches
I'm encountering an unusual issue and would like to know if others have experienced something similar. I typically use the "Test and Approve" workflow for patch deployment, but late last week I manually approved patches for a workstation group of approximately
Run cmd command with administrator privileges
Hi. I try turn off hibernation on Windows PC. At first, with Configuration module, but I get an error message 0x65b "C:\Program Files (x86)\ManageEngine\UEMS_Agent\computer\startup\3909>C:\WINDOWS\system32\powercfg.exe -h off" If i find correct inforation,
How to Auto. Deploy the Software?
Dear All, We've performed the Integrations with our Service Desk Plus and Unified End-point (UEM) formerly known as Desktop Central. In our Software Request Service Template in our Service Desk plus, we’ve 12 software’s List (drop-down list) been published
Welcome to the ServiceDesk Plus forums
This forum is a place where you can discuss topics related to the ServiceDesk Plus product. You can also raise your issues and concerns about the product. We'll help you resolve your issues at the earliest possible. This forum will also be used for announcing the community about the new releases, and service pack updates on the product. Regards, ServiceDesk Plus Team
Query to get all of the template in an instance...
I need a query that I can run that will provide me the list of template names, active and disabled, with the template description. That is all, I have 5 instances with over 500 templates and we're trying to audit them and I have no way to just export
Surveys are not being sent, no matter what I try
Your Version: 14.9 Build 14980 Incident and General surveys are not being sent no matter what I try. Different criteria, different survey types.... nothing gets sent I have had this set up for several days and not one survey was sent despite selecting
ManageEngine MDM Server Behind Firewall - NAT Configuration Not Working for External Mobile Connections
Hi everyone, I'm running into a persistent connectivity issue with my ManageEngine MDM setup and could use some advice. My Setup: Installed ManageEngine MDM on my office PC (acting as the server) Office has its own firewall configuration My mobile device
End of Life Announcement: RubyRep-Based HA Model in Password Manager Pro
Hi, We are announcing the End of Life (EOL) for the legacy High Availability (HA) architecture in Password Manager Pro that relied on RubyRep for PostgreSQL database replication. This change will take effect starting from build 13140. RubyRep has been
"MDM Enrollment Failing – Firewall or Hotspot Issue? Need Quick Validation!"
Hey everyone, I'm in the middle of setting up ManageEngine MDM and hitting a roadblock during device enrollment — I keep getting "site can't be reached" errors on the enrolling device. I've got two strong theories and would really appreciate validation
Join us at Shield NxG 2025: An IAM and Cybersercurity Seminar, Australia
Hello, We’re pleased to invite you to our upcoming Shield NxG 2025 - an exclusive IAM and Cybersecurity Seminar happening in cities near you. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat
Join us at Shield NxG 2025: An IAM and Cybersercurity Seminar, Australia
Hello, We’re pleased to invite you to our upcoming Shield NxG 2025 - an exclusive IAM and Cybersecurity Seminar happening in cities near you. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat
Join us at Shield NxG 2025: An IAM and Cybersercurity Seminar, Australia
Hello, We’re pleased to invite you to our upcoming Shield NxG 2025 - an exclusive IAM and Cybersecurity Seminar happening in cities near you. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat
Join us at Shield NxG 2025: An IAM and Cybersercurity Seminar, Australia
Hello, We’re pleased to invite you to our upcoming Shield NxG 2025 - an exclusive IAM and Cybersecurity Seminar happening in cities near you. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat
Join us at Shield NxG 2025: An IAM and Cybersercurity Seminar, Australia
Hello, We’re pleased to invite you to our upcoming Shield NxG 2025 - an exclusive IAM and Cybersecurity Seminar happening in cities near you. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat
ZOHO Project vs. SD+ MSP
We're looking to enhance our project tracking abilities and find the Project module within SD+ limiting. We currently run it as On Prem but have some questions about the differences between products. - Does the cloud version of SD+ have the same features as ZOHO Projects? - How easy is it to integrate ZOHO Projects with SD+ modules (i.e.: Change, Problem, CMDB)? - Does the cloud version provide analytics through ZOHO Reports or does it have a similar design as ZOHO Projects? We are specifically looking
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