Supported SQL Versions
I was attempting to upgrade from 14980 to 15120 and was unable to due to MSSQL 2016 being required. Is this the newest version supported? Looking to prevent multiple upgrades to MSSQL.
Increase the size of an attachment that can be uploaded
Currently the maximum size limit to upload shows as 50MB, can this be modified ?
SDPC - Software that is licensed/charged per month
We're trying to figure out how we can easily add in software that is charged on a monthly basis, where the total cost can change based on total usage. We cannot accurately estimate the yearly cost for some platforms.
Netflow and Device is not saving configuration for too long
Hello, We have 2 issue now. First is We did some netflow configuration on our firewall and switch. But it lasts 3 or 4 days. We configured them via snmp. Some are ssh. But somedays later configuration is not there. And we need to configure credentials
Edit threshold for interface
how do i edit the interface discard rate threshold for switch interface ? currently threshold value is set at 1% sample error log "Discards rate for Interface '1/1/18-XXX-XX-AP621' is 1.64%, threshold value for this monitor is 1%."
Remove Logged-in AD account for connection users
Hello, Is it possible to remove or prevent users from using this method of login to resources? I tried to use custom roles, but didn't find the correct permission. Thanks in advance.
Important notice for customers using ServiceDesk Plus integrated with Advanced Analytics
Dear users, As we have introduced several changes and enhancements to the request additional fields in build 14900, customers migrating their ServiceDesk Plus to build 14900 and later with Analytics Plus integration will have their Requests custom fields
Introducing Version 2 APIs in Log360 Cloud – Enhanced Capabilities & New Endpoints
We’re happy to announce the release of Version 2 APIs for Log360 Cloud, now available with new endpoints, improved functionality, and expanded use cases. To help users get started faster, we’ve also published ready-to-use Postman collections with sample
Hide Resource Field from Submitted Ticket
Is there a way to hide a Resource field in the submitted ticket - the ticket the technician will look at? As part of another script to append text to resource questions, I added the highlighted section to try and hide the VM1_cpus Resource field and only
Why is it so HARD TO GET SUPPORT ?
Okay, this is my venting here. I am extremely dissatisfied with the support I receive from Manage Engine's Password Manager Pro application. Support requests I created online mostly go unanswered unless I follow up with a phone call. And even in those cases I get support it takes more than 24 hours. Sometimes it goes totally unanswered. Is this how PMP do business ? I mean, I am not a freeloader. My company pays for the license and the support of this software. And it is critical to our infrastructure
Windows XUP Patch updates
error: onherstelbare fout bj instalallatie van de update.
Logon Script... I must be doing something wrong....
Help- I'm trying to set the logon script up to deploy standardized signatures for all users. I've created a shared folder on the server with the logon.bat, also in that folder is the exe signature file that .bat file refers to. I created the script in Desktop Central to execute at log on but nothing happens. If I manually browse to the folder and execute the .bat file is works, so I know that's not the issue. Any ideas? It shows deployed successful but it really wasn't...
Custom Script- I must be doing something wrong?
I'm trying to setup a logon script to deploy standardized signatures company wide. Here's what I've done... I created a shared folder on the network and copied a logon.bat, and the exe files the bat file refer to. I went into configurations, New Custom Script, set it to deploy at logon, pointed to the bat file in the shared folder and deployed to myself and two test users. We logged out, logged back in, and nothing.... It shows the deployment was successful but isn't actually executing the
Patches Repeating
I am still experiencing the following patches repeating their download and install every night...each time they show successful. I am on build 60334. Patch Details (Total : 6) PatchID PatchName Reboot 5603 office2003SP3-KB945432-FullFile-ENU.exe Not Required 90118 tzmove.exe Required 90143 office2003-KB907417-FullFile-ENU.exe Not Required 95502 WindowsXP-KB956391-x86-ENU.exe Required 95860 office2003-KB943649-FullFile-ENU.exe Not Required 96930 rootsupd.exe Not Required
Reg : Proxy server
Hi, How to create a proxy server
Logon script trouble
I tried setting up the logon.bat to execute during log on, it says successful but nothing actually happened? Any ideas? I'm sure I'm doing something wrong...
error in SOM after upgrade to 60331
I get this error in SOM where the machines are suppose to list. "Tota[ServletException in:/jsp/admin/som/allSomComputers.jsp] null'. Its happened twice and if stop the DC server and start it again it works for a while.
Patch scanning on server 2003x64 fails with timeout
Cant do a patch scan of a windows server 2003 x64 box. Get a "Scanning timed out" after what seems like 10 minutes. Asset scanning works fine.
about Help Desk Settings
Hi, surpport: We have successfully installed the Agent on most worksations. And Now, we have meet a problem! When the client trying to test the "Send Request to Help Desk " in the Agent icon and it appear "Unable to send mail,Mail Server might be down". I think I have set the right "Help Desk Settings" and "Mail server Settings" ,Please see the detail file"drawing1.jpg"and "drawing2.jpg" in the zip file. The Email Server is in service! About the error, Please see the detail file "drawing3.jpg"
Deploy communicator.msp
Dear Sir, I would like to use Desktop Central to deploy communicator.msp to all of my users. Could you please advise the procedure.... what should I use? MSI or MSIEXEC? What the information I should set? I tested both and cannot work. Please help. Thanks and Regards Jacky
When Scanning Novell Login Prompt is Displayed on Computers
Hello, I am testing out the Desktop Central product for a patch management solution. Some of our workstations are part of a AD domain and some are not. All computers have a Novell client since we use Novell e-directory for user authentication and file/print server access. When initiating a scan of a test workstation that is part of the AD domain a Novell Login prompt shows up on the workstation. The supplied credentials we entered were for the AD domain. Why is the Novell login prompting during
Invalid Baseline
Can someone tell me what this error message means? OfficeUpdate Invalid Baseline
Scannnig takes ages
Dear Team, Desktop central takes ages to scan for inventory or patch management even as given systems for specifically scanning is set to only 5 pc's that is only 5 pc's were manually put to scan the scanning has not been done even after 1 full day has passed. Version of desktop central used 60331. Thanking you, Dilip khanolkar, Mobile: 9769107738
Managing Software Installations
Hello, I am having a difficult time figuring out how to manage software installation/uninstallation for computers and users. I got it to work by creating a package, and then a configuration for that package, however, it can't be that I need to create or edit a package every time I want to install a piece of software for a computer or user...can it? I was 'hoping' that I would simply create a package, and that Desktop Central would create the install and uninstall configuration for me, and that I
Easier way to manage software installation?
Hello, I am having a really difficult time trying to understand how the software deployment works. I can get software installed and uninstalled, but I can't believe that I have to make or edit a configuration every single time I want to install or uninstall software from a few computers... I this really the way to do it? Create a configuration for every installation or removal? I was "hoping" that I could just create a package with install and uninstall parameters, scripts, etc, and that the Desktop
Logon failure: unknown username or bad password
Hello, If I go to "patch scan", select my laptop and click "scan system", I get "Patch scan has been completed successfully", but the "last scan status" remains failed, and Remarks says "Logon failure: unknown username or bad password" Also, if I go to reports tab, I get "No Computer is being managed by Desktop Central." message. After clicking "Add Computer(s) in LAN" link [scope of management > add computers], I see 2 workgroups and my computer which belongs to WORKGROUP workgroup. Credentials
Officeupdate: invalid baseline
What does that mean? I get it when I'm trying to install powerpoint2007-kb957789-fullfile-x86-glb.exe on my network machines. Thanks! Vicki
Office 2003 - patch error
I'm trying to install this patch on several machines: powerpoint2007-kb957789-fullfile-x86-glb.exe And getting "OfficeUpdateError: Invalid baseline." What does this mean?
computer is clearly added, but i get " No Computer is being managed by Desktop Central."
Hello, If I go to "patch scan", select my laptop and click "scan system", I get "Patch scan has been completed successfully", but the "last scan status" remains failed, and Remarks says "Logon failure: unknown username or bad password" Also, if I go to reports tab, I get "No Computer is being managed by Desktop Central." message. After clicking "Add Computer(s) in LAN" link [scope of management > add computers], I see 2 workgroups and my computer which belongs to WORKGROUP workgroup. Credentials
Urgent! Silent Install Issues..
I'm attempting the silent install on a few machines located on the network. I followed the steps and the install seems to be a success. When I check the machines they have the Desktop Agent directory (c:\Program Files\DesktopCentral_Agent). However, when I check in the MSP Center, it shows I do not have any desktops set up and 0 desktop agents installed. Can anyone assist?
Scan times out
I installed the evaluation version of Desktop Central. Initially it indexed everything, and installed perfectly. I pushed out an update to test, and everything went great. Went back to "scan assets" and started a scan. It scans (4 computers) for 10+ minutes, before returning a "scan timed out". The strange thing is that if I uninstall all the agents, and reinstall them, they will pick up whatever is in the queue to be installed, and work for one scan. Then, they will cease to allow any subsequent
Urgent.. Silent Agent Install Failure
I have attempted the silent install on a few machines located on the network. I followed the steps located @ "http://msp.wiki.zoho.com/Silently-Install-Desktop-Central-Agents-in-Multiple-Machines.html" and the install seems to be a success. When I check the machines harddrive they have the Desktop Agent directory installed(c:\Program Files\DesktopCentral_Agent) and the Desktop Agent services are running. However, when I check in the MSP Center, it shows that I do not have any desktops set up and
No Computer is being managed by Desktop Central, but it is!
Hello, If I click on reports tab it says "No Computer is being managed by Desktop Central"; so, I click on 'add computers in Lan' and the only computer I have added is right there! Why does it say it is not? I have installed the agent, and added the credentials in ManageEngine (seemingly correctly). If I go to scan_systems->patch_scan and select the system and click on scan_system I get "Patch scan has been completed successfully" but at the same time last_scan_status: failed, and remarks:'Logon
copy file to specify folder
Actually, I use File Folder Operation to help copy Multiple Files to system32 but can't find option for after copied those file then execute the script for regsvr32 those dll.
dcconfig.exe Application Error
We keep receiving these errors after the DC Agent is installed on client computers. We are an all Windows XP environment with a mix of SP2 and SP3 and this happens on any of them. See attached picture for exact error message. Thank you!
Hotfix Releases
So...maybe I'm just being dense, but where exactly to you find out what is the current version that is available? Is this something that you should be able to find in Desktop Central 6 as a highlighted item in the Support > General Details screen that you NEED AN UPDATE!! or something to that effect? Seems like I have to "hear" about it on these forums that there is a hotfix release or wait for a monthly newsletter to actually find out about it. Would be really nice to get an e-mail or some type
Workstation Details Not Updating
Hi we face and issue whereby,we have updated our computers from ServicePack1 to ServicePack 2, but we found that the Desktop Central still shows the old servicePack 1 details. We have also run the audit san and resan for the particular computers but still never works. Can you please assist me on how to solve this issue.. Thank you.
Computers Details Not Up To Date
Hi, recently we have updated our computers from SP1 to SP 2. We found that DesktopCentral still shows the old Service Pack 1 detail. We have did rescanning and audit scan for the particular computer but still no changes on the details. Can you plz assist me on this issue. Thank you.
Hotifx 60331 killed Export PDF function for me
I just applied the latest hotfix (build 60331) and the "Export PDF" function no longer seems to work. After I click it the cursor spins for a few seconds and then I just get returned to the Home Page. It was working previously. Could this be something wrong on my system or is this a problem with this build?
Hotfix 60331
Hello - I received an error during the installation of this hotfix. I uploaded my logs. Any help with this is greatly appreciated. I'm afraid to start up DC even though it supposedly rolled back to the last hotfix. I didn't backup the entire DC Server folder -- just the data folder. Yeah, my bad. What do I need to do to correct this? Should I uninstall DC, reinstall it, and then copy my data-backup to the data folder? Thanks- jsbac
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